# Shoe Palace — user reviews > 71 indexed App Store user reviews of Shoe Palace by Shoe Palace, rated 4.90/5 from 5,641 ratings. - Source: https://appshunter.io/ios/app/shoe-palace/id6449366267/reviews - App overview in markdown: https://appshunter.io/ios/app/shoe-palace/id6449366267.md - Rating breakdown: 5★ 5,255 · 4★ 235 · 3★ 47 · 2★ 18 · 1★ 86 ## What do users think of Shoe Palace? Overall sentiment: mixed **Pros** - 🚀 Fast shipping - 💳 Payment plans available - 👍 User-friendly app - 🔥 Great selection of sneakers - 🏆 Reliable and trustworthy **Cons** - 🐛 Order cancellations and issues - 🚫 Poor customer service - 💰 Expensive shipping costs - 🤔 Inconsistent inventory and availability **Commonly reported bugs** - Payment issues and declined transactions - Lost or misplaced packages **Most requested features** - Rewards program for loyal customers - Improved return and exchange process ## Newest reviews (10 of 71) ### 1/5 — Worst company ever *2025-08-16, version 4.7* This place is seriously a scam! ### 1/5 — Definitely the worst place to order shoes from *2025-05-21, version 4.6* Customer service for these people is nonexistent, spoke with the rudest most unsympathetic customer service rep that I have ever come across CSR number 80 here for this company. Ordered some shoes they sent me a completely wrong order. They packaged it up in a plastic bag. The box I received was completely ruined. This is the second time in two orders that they have dropped the ball. Their customer service is the worst in the business they will make a mistake and you will have to wait And absolutely ridiculous amount of time to get things resolved supervisors don’t call back and customer service is none Existent. poorly employed outfits like this should be shut down I see now why they always have an abundance of shoes charging for shipping no rewards programs and messing people’s orders up consistently every time they order it is an absolute joke and a company that should not be allowed to operate in the United States. Take your incompetence overseas, please and stop screwing us with your sorry employees that you have staffed to help customers they are no help at all. ### 1/5 — Disorganized…scammy *2025-05-20, version 4.6* Wouldn’t take Apple Pay, Venmo or PayPal. Finally took my CC after an hour of trying to buy 1 hat only for them to randomly cancel my order the next day and ignore the email I sent asking for an explanation. Maybe they didn’t want to honor the deal (hat was on sale) in which case, just update the website cuz the deal is still on the app 3 weeks later lol. Major scam vibes, probably a waste of time if not money. Shop elsewhere ✌️ ### 1/5 — Logging on *2025-01-22, version 4.1* Horrible ### 1/5 — Package lost *2025-01-21, version 4.1* (Zero star rating) Ordered pair of nike dunks in the beginning of December. Package got lost by fedex and shoe palace wont help at all. They wont return my eamils, I’ve sent multiple no response. I basically got robbed beware buyers. Stick to stock x. Wont be using this app again ### 1/5 — DO NOT PURCHASE FROM HERE *2024-12-25, version 4.1* I recently tried to make a purchase which on the app showed available then when it came time to checkout I was able to do, got the notification saying I’ll get my confirmation shortly sent to my email. The only email I received from them stated my order was cancelled. So I thought it was my credit card so I tried another and received the same message. Tried another credit card and same thing. I sure hope they aren’t recording my card information for fraudulent use. If you do order from this app please be careful. I immediately deleted the app!! ### 5/5 — The palace *2024-11-27, version 3.6* Gotta be the best sneaker store out right now. Hands Down !! ### 5/5 — Review *2024-11-10, version 3.6* Great store I just wish they had some kind of reward system for customers who spend a certain amount of money and get free shipping but otherwise everything is cool…if you’re wondering how much I spent 600+ ### 5/5 — Todd’s picks *2024-11-04, version 3.6* Sneakers and everything is really expensive and overpriced which a shame because I would have purchased every single pair of drips they have Nike sneakers but so expensive and overpriced I just can’t afford to buy any of them and when or if I can afford them I never able to get anything in my size ### 1/5 — No lo recomiendo *2024-11-03, version 3.6* Muy tardado el envio no la re comiendo y se un pedido ase como 4 días y ni siquiera lo a enviado The shipment took a long time, I didn't eat it again and it was an order like 4 days ago and it hasn't even been sent lo que pague y compre ya lo avían vendido creo no e recibido mi reembolso ni mi pedido ya casi 10 días o más y no e recibido mi rembolso no compren aquí esto no sirve What I paid and bought they had already sold it I think I haven't received my refund or my order for almost 10 days or more and I haven't received my refund don't buy here this doesn't work no tengo mi dinero ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible Shopping Company *2026-09-10, version 6.6* I wouldn’t recommend this company to anyone! I paid money for shipping and it still took almost 2 weeks to receive my order. When I received the order, the shoes were mashed and bent up the shoe boxes were ripped and bent all up. Customer service only gave me the option to return the items and receive a refund which would take some days. ### 1/5 — 🤬 Straightforward *2026-08-23, version 6.4* Shoe Palace has some of the worst shoe quality I’ve experienced. I buy in bulk, and over the past five months, I’ve had to send back more than 17 pairs because of quality issues. At this point, I’m convinced that’s why they charge a restocking fee—because so many customers end up returning their shoes. The quality should be better, especially when you’re spending money on for quality products. ### 1/5 — Dear shoes *2026-08-05, version 6.3* Shoes palace you dead wrong like they don’t give the page after the due date and o still haven’t got it like wdf give me my stuff you playing with my money and time like then you got the audacity to say my address is wrong or maybe yo ahh can’t read correctly limbo know my address STOP PLAYING WITH MY PACKAGE then I can’t even return it ### 1/5 — Terrible customer service and delivery time *2026-07-17, version 6* I ordered a pair of shoes on their app it didn’t have anywhere that said how long shipping might take until after I ordered it, so I ordered the shoes and paid almost $40 for shipping just for it to take over a month to ship. I tried to cancel my order immediately after finding out that the expected delivery date was 3 weeks but the customer service was terrible and didn’t help me at all. I recommend buying shoes somewhere else because they charge to much for shipping and take way to long. ### 1/5 — Trash *2026-05-22, version 5.8* Absolute trash app ### 1/5 — Shipping sucks *2026-04-10, version 5.6* I’ve ordered 2 pair both took over a month to be delivered and both shoes sat on shelves at the store. Paying almost $30 in shipping just to wait over a month for shoes that are sitting in stores is ridiculous. And not even having the option to pick up at local store. I will never buy from this app again and I’ll inform everyone in my area to never buy with this app as well. 1 star is too high a rating. ### 1/5 — Zero stars *2026-01-02, version 5.3* This company needs to go out of business. Why sell shoes online if you don’t have them in stock. Making customers wait over 20 days for shoes that come poorly packaged. This experience has been terrible and I will never shop with you again not even in store. ### 1/5 — Terrible Place *2025-12-22, version 5.3* Shoe Palace is the most terrible shoe retailer that I have encountered and I will NEVER spend another dime in this place. Call the customer service line and you’re left on hold for over a hour to speak to someone, they take your money for orders that they don’t ship out and then charges you $15 cancellation fees when you cancel the order after waiting 14 days for a tracking number. ### 1/5 — Incorrect inventory *2025-11-03, version 5* Inventory is always incorrect, they never update it, you order something wait weeks and receive random email stating such and such is now out of stock. Update the app!!!! Remove items no longer in stock! Happens waayyy to often ### 1/5 — Trash *2025-09-27, version 5* i ordered a sprayground backpack and it told me that the package was lost so i called customer service and 10 minutes went and nobody answered, i called for two weeks and still nothing, i tried to call fedex but they only told to call the store i ordered the product. Customer service is trash, i texted, called an even emailed and no one answered so i lost 80 dollars. ## Most praised reviews (10 highest-rated) ### 5/5 — Good but laggy *2026-06-03, version 5.8* Everytime I try to make an account it says" error loading page reload the page" andeverytime I do it says the same thing over and over again so If your team can please try to fix thisbug it would help me a lot an make me be able to buy from you guys too so please fix this bug 😀 ### 5/5 — Where is my shirt *2026-02-22, version 5.5* Yo palace Where is my AJ11 Gamma blue shirt 🤬 ### 5/5 — Jordan *2025-12-03, version 5.3* Good sneaker good business will order again ### 5/5 — Ordering Made Easy *2025-02-22, version 4.3* Very Quick Hassle Free! ### 5/5 — Awesome Quality! *2025-01-28, version 4.1* I have loved all of the clothing I bought from shoe palace! They know how to offer fantastic and stylish clothing at a price no big name company is really offering these days. ### 5/5 — Nice *2025-01-21, version 4.1* Nice. ### 5/5 — Idk *2024-12-19, version 4* It’s very sigma not L skibidi ### 5/5 — Can’t go wrong *2024-12-14, version 4* Usually has what I want. Fast shipping. Payment plans for when I’m buying multiple. What more can you ask for?! ### 5/5 — Legend blue *2024-12-14, version 4* Every year I get me and my kids the Jordan’s. Shoe palace always come through. ### 5/5 — Super easy *2024-12-08, version 3.8* Super super excited, I was able to do my Christmas shopping online now. I’ll be waiting for my stuff. This was super easy. They have good cells I was able to save. Thank you Shoe Palace five star. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*