# Shop and Ship — user reviews > 238 indexed App Store user reviews of Shop and Ship by Aramex International LLC, rated 1.70/5 from 78 ratings. - Source: https://appshunter.io/ios/app/shop-and-ship/id530961000/reviews - App overview in markdown: https://appshunter.io/ios/app/shop-and-ship/id530961000.md - Rating breakdown: 5★ 10 · 4★ 3 · 3★ 2 · 2★ 2 · 1★ 61 ## What do users think of Shop and Ship? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 💡 Convenient service - 👍 Good app design **Cons** - 🐛 Buggy app - 🔍 Poor customer service - 💰 Expensive shipping - 🕰️ Slow delivery - 🔒 Security issues - 🤯 Frustrating experience **Commonly reported bugs** - App crashes frequently - Login issues - Shipment information not updating - Payment processing problems **Most requested features** - Add Apple Pay option - Improve app stability - Provide better customer support - Reduce shipping costs - Enhance delivery tracking ## Newest reviews (19 of 238) ### 2/5 — functionally fine, UX is poor *2026-03-29, version 4.3.7* different version throw up different issues. at time of writing there has been a never ending reminder about change of US address to constantly dismiss. we used to be able to name our incoming packages but that functionality was removed. invoice details once submitted cannot be viewed. basic stuff that should be done better. feels like it’s being developed without consulting the end user. ### 1/5 — no customer service *2026-01-25, version 4.3.5* really bad customer service. they don’t reply to emails or help me out, and for this reason multiple of my packages were lost. ### 1/5 — السعر خلوني ادفعه مرتين *2026-01-12, version 4.3.5* السعر خلوني ادفعه مرتين الله لايوفقهم ولا نرجع شحنتك لفرنسا اول واخر مره اتعامل معه وتوبه لو حاجز تذكره ورايح فرنسا مباشر والله اوفر من التكاليف التوصيل الي دفعتها فوق ١٢٠٠ ريال على بضاعه قيمتها الف ريال لايستحق ابد ابد الد ### 1/5 — Not working *2025-12-11, version 4.3.4* Costly & not working ### 1/5 — Not worth it anymore!! *2025-11-18, version 4.3.4* S&S used to be one of the most affordable forwarding services, but now their prices have gone up while the quality of service has noticeably declined. Disappointing shift from value to cost. ### 1/5 — App is good for tracking only *2025-10-27, version 4.3.3* Use the app for tracking only, do not submit your support requests through the app, and use the email instead. I encountered an issue with my phone number as the one in the records was old. I submitted multiple requests on the app with no use. I emailed them and they asked to update my complete personal information which was not available on the app and I had to log into the website to be able to fill all of these information. app is only good for tracking your shipments. That’s it. ### 1/5 — Always errors *2025-10-24, version 4.3.3* Not user friendly, useless for support, you always find case closed without solution. Logs out all the time while using. Waste of time ### 1/5 — Now working *2025-10-20, version 4.3.3* After updating about a week ago, keep shutting down and do not work, delete it and reinstall it again but nothing ### 1/5 — Awful *2025-10-13, version 4.3.3* Terrible app, rarely works, can’t login half the time, sometimes you get in but nothing will load. paying does’t work half the time, takes forever to update the status of your packages. The actual staff are no better. Terrible app, awful company. ### 1/5 — Not worth a star *2025-10-12, version 4.3.3* Worst app ever! ### 1/5 — Low quality application *2025-10-11, version 4.3.3* I can’t believe it, such a big company using low quality application like this ### 1/5 — serious quality issue *2025-09-21, version 4.3.1* Their support hasn't been good since the company grew but the bad support is nothing compared to the main disconnect between the app and the service. Namely almost all the drivers are thieves. This is why I pay the shipping and customs on the app with a credit card but the level of thievery is to the point that even if everything is paid online, almost every time the driver will try to steal the shipping or customs charges in cash a second time. We have caught them doing this several times. It has come to the point where they will print fake customs papers when there are no customs on the shipment. This is completely unacceptable. Either middle management is in on it or they are incompetent and don't know what's happening. Either way it's their fault. The owners need to replace them. ### 1/5 — You will not necessarily receive the order *2025-08-06, version 4.2.3* The delivery is not very good, takes time, and there is a good chance that you will lose the order. When that happens you are requested by Aramex to file a case, which will not be resolved. ### 1/5 — Avoid at all cost *2025-07-17, version 4.2.3* Provides only 3 statuses: received, in transit & delivered (the last one is useless). ### 1/5 — STAY AWAY *2025-07-15, version 4.2.3* The worst service ever, 35 days to get my shipment and one answers the calls! And even their prices are extremely expensive for the terrible service they’re providing! STAY AWAY and try other services instead ### 1/5 — “Pay All” option not working *2025-07-03, version 4.2.3* I want to pay for my unpaid shipments that have arrived in the destination country, but when I click the Pay All button it only lets me pay for the 2 that HAVEN’T arrived in the country. I was forced to click Pay Now for each individual shipment. It was better before when you could pay all at once. The website has the same issue except it doesn't even have a Pay All button. ### 1/5 — Poor app *2025-06-25, version 4.2.3* This application was way better than the new version! ### 1/5 — . *2025-06-23, version 4.2.3* Old shipments are not found i have to look in external browser No available notes for shipment i can not name my shipments ### 1/5 — Bad service *2025-06-23, version 4.2.2* High customs rate High shipping cost Bad customer service Wrong information given by employees everytime ## Most critical reviews (10 lowest-rated) ### 1/5 — Too many pop up ads *2026-07-15, version 4.3.7* I don’t know what’s wrong with this application, it used to be smooth to the point tracking, now each time I access it has a pop up ad, from make a wish to some random thing, for someone tho pays a lot using this, it’s absolutely ridiculous ### 1/5 — Still no Apple Pay ?? *2026-07-04, version 4.3.7* Very bad experience with the app and payment process as well. How come you still don’t have Apple Pay! You left me with PayPal and a broken credit card payment process. ### 1/5 — Want to lose your package? Use Shop Ship *2026-06-29, version 4.3.7* If you want your shipments to permanently disappear, this is the app for you. My package was officially marked as delivered to their Sarasota warehouse by the carrier, but it never showed up in my dashboard. Worse, customer service is completely non-existent. No one answers the phone, and they ignore emails. Absolutely terrible service with zero accountability. ### 1/5 — التطبيق لا يعمل *2026-05-25, version 4.3.7* واضح من العنوان .. جربت على الايفون وعلى الايباد ولا يعمل على الاثنين ### 1/5 — تطبيق سيء وخدمه فاشله *2026-05-20, version 4.3.7* للأسف تطبيق وخدمة Shop & Ship سيئين جداً مقارنة بشركات الشحن الثانية. التأخير موجود حتى قبل أزمة الخليج الحالية، ودائماً هناك أعذار وتأخيرات غير منطقية. خدمة العملاء شبه معدومة، الواتساب ردود آلية، الاتصالات لا توصلك لموظف حقيقي، والإيميلات بطيئة ولا تعطي معلومات واضحة أو دقيقة عن الشحنات. بالمقابل شركات مثل DHL وFedEx توفر خدمة عملاء حقيقية، تحديثات دقيقة أول بأول، وتتبع واضح مع مواعيد توصيل واقعية. أما هنا فالتأخير يمتد لأيام وأسابيع بدون شفافية أو دعم فعلي. للأسف تجربة مخيبة جداً ولن أكررها. Unfortunately, the Shop & Ship app and service are very poor compared to other courier companies. Delays existed even before the current Gulf situation, and there are always excuses and unreasonable transit delays. Customer service is almost nonexistent — WhatsApp replies are automated, phone support does not connect you to a real agent, and emails are slow and provide unclear shipment information. Meanwhile, companies like DHL and FedEx provide real customer support, accurate live tracking updates, and realistic delivery timelines. Here, delays continue for days and even weeks without transparency or proper support. Very disappointing experience and I will not use this service agai ### 1/5 — Avoid *2026-04-14, version 4.3.7* This company is the most dishonest and inept company I’ve ever used. They lose your parcels, blame it on you. Even when you opt for the insurance. I’ve had items stolen from my shipments, been made to pay twice lost many shipments. The app really works. There’s no customer services. Pure lying scum. How can a business this bad exist? ### 1/5 — Too many pop up ads *2026-03-19, version 4.3.7* I don’t know what’s wrong with this application, it used to be smooth to the point tracking, now each time I access it has a pop up da, from make a wish to some random thing, for someone tho pays a lot using this, it’s absolutely ridiculous ### 1/5 — Very poor *2026-03-13, version 4.3.7* Disappointed its app functionality and update with packages and communication ### 1/5 — Frustrating app *2026-02-05, version 4.3.6* Full of bugs even with latest update feb2026, can’t use it except tracking shipments on the list, the support item is locked for existing shipment numbers , otherwise it says info is missing and no alternative option. Another app from aramex is also has same frustrating experience. Hire better App developer ### 1/5 — Absolutely avoid at all costs *2026-01-27, version 4.3.5* I cannot begin to describe the horrid relationship I’ve had with aramex’s shop and ship. First off, the customer service? Literally doesn’t exist. They have never responded to the multiple emails and support I have sent. Not one. Second, this service, in Japan anyway, does not exist! They say they provide a service there, and there’s an address there for you, there’s not. I don’t know how many other countries they lie about, but ones enough to say it’s untrustworthy. And finally, I’m filing a claim through them now, after I finally sought legal action did they respond. But, it has taken more than 2 months for this to happen, and it’s still ongoing! So, avoid this at all costs. Aramex is such a horrid company ## Most praised reviews (10 highest-rated) ### 5/5 — No support *2026-02-27, version 4.3.7* I opened a case on 18 Nov 2025 and no reply till now. Anyways wish you the best. ### 5/5 — Love it *2023-09-14, version 3.6.1* Love the idea of the app really helpful ### 5/5 — Highly Recommend *2023-09-13, version 3.6.1* The app is very easy to use and navigate. I highly recommend ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — S&S *2023-09-11, version 3.6.1* The app is very easy to use and navigate and the delivery process was very efficient and on time ### 5/5 — Good experience *2022-05-31, version 3.4.1* Been use it over 10 times. Never had issues at all. ### 5/5 — 100% *2021-11-28, version 3.2.2* I have been using this for over 3 4 years and I have never had any problem with you. Keep it up Aramex ### 5/5 — Really fast service, a tad expensive *2021-10-15, version 3.2.1* When I buy something online I get it 2-3 weeks which is incredibly fast!! They are a bit expensive but worth it ### 5/5 — Excellent *2020-08-24, version 3.1.2* I don’t understand the negative reviews. I think in the past 1.5 years I’ve ordered over 200 times from them and not one single error. Yes the package could get delayed, yes sometimes it takes time to get updated in your address. But the majority of the time there’s absolutely no issue. Thank you! ### 5/5 — Need new update!! *2020-06-29, version 3.1.2* This app new update.. need More organize .. can separate inbox, shipped and delivered item in different categories .. ### 5/5 — Save your money *2020-06-26, version 3.1.2* Read my review carefully! Five stars for being the worst service ever ! They lost 670$ shipments! No one is replying to my complaint! If you are ready to lose your money go ahead and try it ! Join the loser group! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*