# Shop Phone — 2nd phone for Shopify stores

> Shopify store communication and sales recovery tool. (iPhone/iPad app by How Many Steps Inc.)

- Source: https://appshunter.io/ios/app/shop-phone/id1510851640 (this page in markdown: same URL + `.md`)
- Developer: [How Many Steps Inc](https://appshunter.io/developer/1510851639)
- Category: Business, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 10.0 · 27 MB
- Languages: English
- Released: 2020-06-24
- Data updated: 2026-06-11
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/shop-phone/id1510851640/reviews.md

## What is Shop Phone?

Shop Phone is an app that syncs with your Shopify store, and can only be used with a Shopify account.

Now that your business has moved online, you need a way to keep your 1-on-1 customer relationships alive.

If you sell custom, high-end, or specialty products like furniture, electronics, or motor equipment, your customers are used to seeing them in store. Before they buy, they want to ask you detailed questions, and make sure the specs are just right for their needs.

With the rise of online commerce and shrinking in-store foot traffic you need a way to sell virtually. You need more than just an online store, you also need a way to sell over the phone.

Your customer relationships have a way to live online – and on the phone. Quickly answer questions, confirm product specifications, and help customers make the decision to buy with Shop Phone.

*Recover abandoned carts fast*
Get an alert when a customer leaves without checking out, so you can call to build your relationship and recover the sale.

*Know who to call first each day*
See a prioritized list of promising leads and valuable customers. Like a virtual assistant, Shop Phone tells you who to follow up with to increase your sales.

*Prioritize customer service*
Add one phone line to multiple devices so your whole team can respond right when customers need them.

*Get the convenience of a business phone* (coming soon)
No need to hand out your personal cell number. Get a custom business number that’s local to your customers.

*Experience caller ID of the future* (coming soon)
Know customer purchase history before you answer, and wow them with your customized service.

*Always have an answer* (coming soon)
Set your store hours so any after-hours calls and texts get a custom voicemail or text auto response.

Here’s how Shop Phone works:

1. We sync seamlessly with your Shopify store and customer list.
Each day, you receive a list of customers to call, based on their recent activities.
2. You close more sales, recover more abandoned carts, and continue developing your customer relationships.
When an existing customer calls, you can see their customer history right away.
3. When a new customer calls, you can see which product line they’re interested in based on the inbound number they call.

App highlights:
- Multiple new sales channels: Call and text your customers so you can communicate how they want.
- Smart caller ID: Know their lifetime value and order history before you say hello. We sync with your Shopify store.
- Abandoned cart recovery alerts: Get notified when a customer leaves your Shopify store without checking out so you can close the sale.
- Customer retention alerts: Find out who your VIP customers are so you can nurture your relationship and build loyalty.
- Custom numbers: Pick a memorable, local, or toll-free number. Or select multiple numbers so you have one for each product line.
- Daily call lists: See which leads to follow up with first to maximize sales opportunities.
- Auto-responses: Set up custom voicemail and text responses for when you’re closed or busy.

## Key features

- Syncs with Shopify store
- Abandoned cart recovery alerts
- Prioritized daily call lists
- Customer retention alerts
- Call and text customer communication
- Smart caller ID with purchase history

## Recent user reviews (1 of 1)

All indexed reviews: https://appshunter.io/ios/app/shop-phone/id1510851640/reviews.md

### 5/5 — More sales

*2020-10-06*

The fast alerts, specifically for the abandoned checkout alerts, really help me recover more of my sales. Would recommend to anyone who owns a Shopify store :)

## Frequently asked questions about Shop Phone

### What is Shop Phone?

Shop Phone is a free application designed to help Shopify store owners manage customer relationships and recover sales. It syncs with your Shopify store to provide insights and communication tools.

### How does Shop Phone help recover abandoned carts?

Shop Phone sends you an alert when a customer leaves your Shopify store without completing their purchase. This allows you to proactively contact them via call or text to encourage them to complete the sale.

### Can multiple team members use Shop Phone?

Yes, Shop Phone allows you to add one phone line to multiple devices. This enables your whole team to respond to customer inquiries and manage sales opportunities efficiently.

### What kind of customer information does Shop Phone provide?

Shop Phone offers smart caller ID that displays customer purchase history and lifetime value before you answer. This allows for personalized service and informed conversations.

### Is Shop Phone available on all devices?

Shop Phone is available for iPhone and iPad. It is designed to work seamlessly across these Apple devices.

### How often is Shop Phone updated?

The latest version of Shop Phone is 1.9.1, last updated on November 20, 2022. Updates typically include new features and performance improvements.

### Does Shop Phone have ads?

Shop Phone is a free application and does not contain advertisements. Users can enjoy an ad-free experience while managing their Shopify store communications.

### What is the age rating for Shop Phone?

Shop Phone has an age rating of 4+. This indicates it is suitable for users of all ages, with no content restrictions.

## Version history (last 5 releases)

### 1.9.1 — 2022-11-20

Bug fixes: Edit Notification button fix.

### 1.9 — 2021-06-24

Bug fix:
- Editing of "from" field for automated emails

### 1.8 — 2021-05-31

New features:
- Alerts on Low Inventory
- Alerts on specific Products and Tags
- Ask for Review reminders
- Automated Abandoned Checkout Email
- Automated Thank You Email

Technical:
- Improvements on server-side processing to make sure application speed scales with new merchant installs.

### 1.7 — 2021-04-13

Banner messaging bug fixed

### 1.6 — 2021-03-27

New onboarding sequence to make it easier for merchants to configure their own customer store alerts. Makes it faster to get started on their first use of the app.

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## Related topics

[hmscommerce](https://appshunter.io/ios/topics/hmscommerce)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*