# Shop Samsung — user reviews > 202 indexed App Store user reviews of Shop Samsung by Samsung Electronics America, Inc., rated 4.20/5 from 4,628 ratings. - Source: https://appshunter.io/ios/app/shop-samsung/id1274679179/reviews - App overview in markdown: https://appshunter.io/ios/app/shop-samsung/id1274679179.md - Rating breakdown: 5★ 3,390 · 4★ 337 · 3★ 137 · 2★ 108 · 1★ 656 ## What do users think of Shop Samsung? Overall sentiment: negative **Pros** - 💰 Discounts and deals - 🛒 Convenient shopping experience - 🤖 Compatibility with Samsung devices **Cons** - 🐛 Buggy and crashes frequently - 🤔 Limited product selection - 🕰️ Slow and unresponsive - 🤖 Incompatible with non-Samsung devices - 💳 Payment and order issues - 🤬 Poor customer service **Commonly reported bugs** - Persistent login issues - Checkout process failures - Incorrect product information and pricing - Inability to view order history **Most requested features** - Ability to view and purchase smartphones - Improved search and filtering options - Seamless integration with Samsung account - Enhanced order tracking and management ## Newest reviews (14 of 202) ### 3/5 — Ordering *2026-08-24, version 4.0.8* Very difficult to order on line and get the new card working ### 2/5 — Just trying to track my order… *2026-08-24, version 4.0.8* Just trying to track my order and can’t get a OTP email to send from the prompt. Frustrating. ### 2/5 — Loading all the time. *2026-07-28, version 4.0.8* It constantly says please wait a moment when trying to put card info in. Maybe that needs to be the first fix to actually trying to buy something through yall. ### 1/5 — Shopping *2026-07-24, version 4.0.8* Trying to make purchase . Most frustrating app to use. Couldn’t complete purchase after repeated attempts ### 2/5 — Glitching software *2026-07-24, version 4.0.8* Page lags when placing order to pay through affirm or any credit card ### 1/5 — Horrible experience *2026-07-23, version 4.0.8* Took hours to get thru your horrible internet shopping. And your chat people are even worse. Your company should do better. ### 1/5 — Does not let me purchase anything *2026-07-23, version 4.0.8* For 2 days I’ve been trying to buy a product from this app and it just doesn’t go through no matter what item no matter what I do, what’s the point of a shopping app you can’t even buy anything. ### 1/5 — Cannot login *2026-07-18, version 4.0.8* Its been a pain to login with my medical discount login. It won’t even log me in. ### 1/5 — Frustrated *2026-07-17, version 4.0.8* The website keeps kicking me out and telling me to sign in again!! ### 2/5 — Cart *2026-07-11, version 4.0.7* Can’t view my cart ### 1/5 — Worst app *2026-07-11, version 4.0.7* Not helpful ### 1/5 — I NEED MY MONEY BACK *2026-07-06, version 4.0.5* Samsung confirmed my return weeks ago, but I still haven’t received my refund. Customer service keeps escalating my case without resolving it. Very disappointing experience. I will fight for my money and do whatever it takes. ### 1/5 — Avoid Samsung vip Advantage *2026-07-01, version 4.0.5* It’s a scam. They take your money and when you request a refund nobody knows anything. ### 1/5 — Crashing *2026-06-15, version 4.0.5* Login is messed up ## Most critical reviews (10 lowest-rated) ### 1/5 — pre-ordered fold 8 never arrive *2026-08-28, version 4.0.8* for a whole month ### 1/5 — Very very bad experience *2026-08-28, version 4.0.8* No shipping information update no people contact ### 1/5 — App glitches *2026-08-25, version 4.0.8* I have been trying to add military discount to something I want to buy, but the app will not let me get to the page to log in to id.me. I may as well buy the item from a third party ### 1/5 — Can’t load *2026-08-08, version 4.0.8* Have to log in 5 times just to log in ### 1/5 — Cambia de precio sin avisar *2026-08-05, version 4.0.8* Estoy intentando comprar un s26ultra y me sale un descuento y en cada fase de la compra aumentan el precio 10/15/20 dólares sin avisar, total llegas a pagar y aparecieron 100 dólares sin que te dieras cuenta, comprar en esta app me hizo enojar tanto que estoy escribiendo una reseña negativa, vete alv Samsung ### 1/5 — Useless *2026-08-05, version 4.0.8* I login and it says preparing your shop for about 20 seconds and then goes back to asking me to sign in or continue as guest. Loops over and over. ### 1/5 — Worst app ever *2026-08-04, version 4.0.8* Faced lot off issues while ordering its shos mutiple prices while ordering ### 1/5 — Mala *2026-08-03, version 4.0.8* Mala ### 1/5 — Glitchy *2026-08-02, version 4.0.8* Took me 10 times filling out information before it would allow me to buy a filter. Kept telling the address and zip code I entered was wrong and that it was unable to ship to my zip code. So frustrating. I’ll be buying it from Amazon from now on. ### 1/5 — Samsung app and website *2026-07-31, version 4.0.8* The app and the website is terrible. When I want to purchase a phone the website didn’t work for a week. Its the hardest time for them and their performance is terrible. I switched to iPhone forever. Better website better customer service ## Most praised reviews (10 highest-rated) ### 5/5 — Perfectly Put together *2026-08-07, version 4.0.8* The phone was delivered earlier than expected. My Z Fold 8 ultra is a perfect definition of sleek! ### 5/5 — Bespoke 5 burner Double oven Slide in range *2026-08-01, version 4.0.8* Excited about my new range. And hassle free financing service. ### 5/5 — Purchase of Preorder Samsung Galaxy Z fold 8 *2026-07-23, version 4.0.8* Excellent ### 5/5 — Good app *2026-07-05, version 4.0.5* I use this app for everything I buy from Samsung. ### 5/5 — Easy 123 *2026-06-29, version 4.0.5* The Samsung app made the purchasing process quick and easy. The interface was simple to navigate, product information was clear, and checkout was smooth. I appreciated the available financing options and the ability to track my order. Overall, it was a hassle-free experience, and I’d definitely use the app again for future Samsung purchases. ### 5/5 — love my Samsung! *2026-06-26, version 4.0.5* …the look,feel,size,and design are just perfect-thankyou Samsung! ### 5/5 — Samsung *2026-06-09, version 4.0.2* En camino ### 5/5 — Worth it *2026-06-02, version 4.0.2* Prices are unmatched for tech they offer ### 5/5 — Great application *2026-05-31, version 4.0.2* Gets the job done right when you looking for an expansion to a Samsung product you already own. I look forward to more updates in the future thanks Samsung. ### 5/5 — Shop is OK *2026-05-31, version 4.0.2* Everything went well with my order, however, a needed a clear case for my Samsung Galaxy S26 Ultra, the price was reduced to $21.00 but after I added it, it went up to $28.+change. Why? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*