# Shop: Track, Pay, Discover — user reviews > 15,060 indexed App Store user reviews of Shop by Shopify Inc., rated 4.80/5 from 7,109,089 ratings. - Source: https://appshunter.io/ios/app/shop-track-pay-discover/id1223471316/reviews - App overview in markdown: https://appshunter.io/ios/app/shop-track-pay-discover/id1223471316.md - Rating breakdown: 5★ 6,427,494 · 4★ 379,095 · 3★ 103,354 · 2★ 37,333 · 1★ 161,813 ## What do users think of Shop? Overall sentiment: neutral **Pros** - 🚀 Tracking all packages in one place - 📦 Automatic package tracking - 🗺️ Live package location map - 🔔 Delivery notifications - ✨ Seamless user experience **Cons** - 🕰️ Slow or delayed tracking updates - 🤔 Confusing or missing package details - 🔄 Duplicate tracking entries - 🗺️ Inaccurate location mapping - 🔒 Lack of customer support **Commonly reported bugs** - App crashes or freezes - Tracking information not syncing properly - Inability to add new tracking numbers - Delivery notifications arriving late or not at all **Most requested features** - Ability to manually edit or delete tracking entries - Support for more email providers beyond Gmail - Improved notification system with more status updates - Option to view packages without map interface - Integration with more shipping carriers ## Newest reviews (10 of 15,060) ### 4/5 — Wish it would show the order *2026-08-30, version 3.0.2* I like the app however, I wish it would show where the package is coming from on ALL orders. ### 4/5 — Delivery *2026-08-30, version 3.0.2* All good ### 4/5 — Cane grips *2026-08-30, version 3.0.2* The cane is perfect except for one thing. You can adjust the height of the cane, but the grip that you use to help pull you up by taking a lot of your weight, would have made the cane perfect if it was also adjustable. I am a tall person and have to lean into it quite a bit. ### 1/5 — Never Use! *2026-08-30, version 3.0.2* This app wants access to view all of your Google account email! ### 5/5 — YUMMY *2026-08-30, version 3.0.2* Took a lil bit to show up but so worth it!!! ### 1/5 — What even is shop? *2026-08-30, version 3.0.2* You can’t not use this ap ### 1/5 — You have killed this app *2026-08-30, version 3.0.2* For some reason in your updates, you removed the ability to add an order manually. You used to have an orders tab that had an option to add orders manually. But you have removed that page. So I searched your app and got to the page anyway inserted all the information and it would not activate the “add order” button. The only option you’ve offered is to let you search through my emails and it will add them automatically. I will never give you access to my email account. That is a breach of trust and I will never grant that access. So your app has become essentially useless. I will be uninstalling it immediately. ### 1/5 — Not delivered *2026-08-29, version 3.0.2* This Product was not delivered as reported, not at my address or nearby neighbors. I suspect this is a scam and I will do report it. ### 1/5 — I hate this app. *2026-08-29, version 3.0.2* They need all this access to your google account just to track your order? Why? Also why is there an option to manually mark something as delivered when it hasn’t in fact been delivered. And why is there no reversal feature on that option. It’s a horrible feature. Confusing for no reason. Malicious. Don’t use these guys if you can avoid it. Seriously. ### 5/5 — Love Loaded Teas *2026-08-29, version 3.0.2* Absolutely love the loaded teas! Best thing invented since lol in a long time💗💗💗💗 ## Most critical reviews (10 lowest-rated) ### 1/5 — Shopper Beware *2026-08-30, version 3.0.2* I have this app and I have used it many times. The problem is they do not have support for the buyer/customer. I have had multiple orders I purchased just not show up. The order tracking is not the best. The link goes nowhere when I click it to see my orders progress/location. When the order never arrives there is no customer service to help or aid in getting either the product reshipped or my money reimbursed. I have had it, with being scammed. I have changed my buying practice, and unless I know the company that is sending me my products I do not buy using the Shop app anymore. They unfortunately do not have the protection for their customers like PayPal supplies when I do not receive my order. When buying with Shop you do not know if the company you are dealing with is a reputable and legitimate company that will deliver what they say. ### 1/5 — Missing parcel *2026-08-30, version 3.0.2* I have received 2 out 3 of the parcels from the same company delivered today and it’s very difficult to find where to complain to. ### 1/5 — homecoming *2026-08-30, version 3.0.2* I didn’t even get the dress i ordered ### 1/5 — What a disappointment *2026-08-30, version 3.0.2* I was home the entire day. Courier had dropped left the item either on the top of n my electric gates or throw the item over. It got lodged between the gates motor and the actual gate. I had no way of knowing I had even had a delivery. The item was a dogs car seat and it got so crushed by the mechanism that my gates were completely dislodged from the rails. 🤷‍♀️the item is certainly not as described in the pictures. Overall… I’m cured of buying on line. $154 of misery ### 1/5 — Behind *2026-08-30, version 3.0.2* The updates on the app seem to be really behind and out of sync. I had a few updates of delivery unknown that change to out for delivery after it’s already been delivered. ### 1/5 — Parcels not tracking. Always late. No communication. *2026-08-30, version 3.0.2* I use it third time and every time mad. They are using disgusting delivery services. I’m waiting 10 days for even some info about my 180$ order. ### 1/5 — They lost my package *2026-08-30, version 3.0.2* if I don’t get my package in 3 I know sum ima put “ BUTTON” all threw yall. ### 1/5 — Dan Post Boots *2026-08-30, version 3.0.2* Pershing boots ### 1/5 — Incomplete order *2026-08-30, version 3.0.2* I placed an order with Retro vGames for a Wii bundle, which included the Wii Fit, Wii Fit plus and the platform. I received everything except the platform. I’ve notified Retro vGames several times. The keep sending me emails saying that the package was delivered. I would like to have the platform. ### 1/5 — Poster *2026-08-30, version 3.0.2* Looks like a poster in a cheap frame ## Most praised reviews (10 highest-rated) ### 5/5 — Aya brown air max 95 *2026-08-30, version 3.0.2* The item 95 air max Aya Brown arrived on time and the box was in great condition as the shoes are amazing. Worth the $$$. Livestock Vancouver came through thanks one again. ### 5/5 — Using shop *2026-08-30, version 3.0.2* Love shop..so easy to use and secure ### 5/5 — Order *2026-08-30, version 3.0.2* My order was delivered a day early and was packed so that nothing was missing or harmed. Great service ### 5/5 — Delivered *2026-08-30, version 3.0.2* Looks beautiful ### 5/5 — Excellent app *2026-08-30, version 3.0.2* I always get my parcels on time and delivered in great condition also fast I would recommend to anyone. ### 5/5 — The new Hexbox *2026-08-30, version 3.0.2* Great new ghost hunting equipment that cleans up the white noise. I prefer AM with max reverb. The messages come in much clearer. Thank you Ghost Shop! ### 5/5 — Men’s and kids boxers *2026-08-30, version 3.0.2* Always arrive promptly, good sales, great quality, excellent company, prints are so fun my family love them, and great customer service. ### 5/5 — Awesome Device *2026-08-30, version 3.0.2* if you love the 64, just get it ### 5/5 — Satisfied Customer *2026-08-30, version 3.0.2* Top-notch service always get my product on time and in a timely fashion thank you so much for the great customer service ### 5/5 — The best! *2026-08-30, version 3.0.2* The best quality and packaging of anywhere I’ve ever ordered from! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*