# ShopBack: Cashback & Rewards — user reviews > 916 indexed App Store user reviews of ShopBack by eCommerce Enablers Pte Ltd, rated 4.40/5 from 1,805 ratings. - Source: https://appshunter.io/ios/app/shopback-cashback-and-rewards/id1086505626/reviews - App overview in markdown: https://appshunter.io/ios/app/shopback-cashback-and-rewards/id1086505626.md - Rating breakdown: 5★ 1,412 · 4★ 143 · 3★ 63 · 2★ 23 · 1★ 164 ## What do users think of ShopBack? Overall sentiment: neutral **Pros** - 💰 Earn cash back on purchases - 🛒 Wide range of partner stores - 👍 Easy to use app - 🤑 Bonus cash back opportunities - 📈 Helpful for saving money **Cons** - ⏳ Long wait times for cash back to be confirmed - 🤖 Unhelpful AI customer support - 🤔 Unclear terms and conditions - 🔍 Tracking issues with some purchases - 🚫 Accounts sometimes closed without explanation **Commonly reported bugs** - App crashes or freezes after recent updates - Scan receipt function not working - Referral bonus not being awarded correctly - Cashback not tracking for certain purchases **Most requested features** - Faster cash back confirmation process - Live chat support with human agents - Improved filtering and sorting of partner stores - Ability to withdraw smaller cash back amounts - More transparency around eligibility requirements ## Newest reviews (12 of 916) ### 4/5 — Ag *2026-08-19, version 6.23.0* Good to have other source of income ### 2/5 — Maybe Works, But At What Cost? *2026-08-18, version 6.24.0* Alright so I’ve been using Shopback for about a month now and I have mixed thoughts. Each receipt is only 3-10 cents and you can only scan 15 a WEEK, and can’t scan any that are over 28 days old. Plus, how much you spend is redundant when it comes to how much cashback you get. There’s also games like all the other apps but by and large they’re also not very lucrative. I know I won’t be making millions here but doing everything I can to only have earned 79 cents in a month is rubbish. Don’t waste your time. ### 2/5 — Glitchy *2026-08-17* Their cashback offers for games are very glitchy. Even after you complete a level required for certain rewards, they don’t always go through. Took weeks to get to a certain level on one of their games, only for the cashback reward not be honored. Reached out to customer service, provided screenshots, nothing. **Developer response:** Hi there, sorry the level reward didn't come through after all that time. Whether it's confirmed is decided by the game provider, not us, but we can have it checked. Email help@shopback.com again with the game name and approximate date and a mention of this review, we'll look into it! ShopBack Team ### 5/5 — The app we need! *2026-08-13, version 6.23.0* Life’s so difficult with all the inflation and price gauging. It’s great to have an app like ShpoBack to help people provide discounts they need on almost anything. Kudos to the creator. Their customer service has also been very supportive with cashback related issues. ### 5/5 — Good stuff *2026-08-13, version 6.23.0* It’s great ### 5/5 — Sehr zufrieden *2026-08-12* Ich bin wirklich überrascht, das man mit Shopback Geld zurück erhält, wenn man die App zum shoppen nutzt. Ehrlich gesagt war ich zu Anfang sehr skeptisch ob das überhaupt möglich ist und ob das mit der Auszahlung sicher funktioniert, bis ich es getestet habe. Werde weitermachen!!! **Developer response:** Hallo, dass du erst skeptisch warst und wir dich überzeugt haben, freut uns richtig. Auszahlung und Cashback laufen bei uns wirklich, keine Show. Schön, dass du dabei bleibst! Dein ShopBack Team ### 5/5 — Recommend *2026-08-11, version 6.22.0* Always worth using Shopback app ### 5/5 — ShopBack is a no brainer *2026-08-11, version 6.22.0* For anyone who shops online, travels and books accommodation, use ShopBack and have cash in your bank account for next years holiday. It's so easy and an absolute no brainer. Then refer a friend and kerching 💰 ### 5/5 — La mejor app *2026-08-11, version 6.22.0* Si aún sigues gastando sin saber cuando volverás a gastar esta app te permitirá no solo el cash baga de cada tienda o sitio de viaje que uses también a través juegos podrás recuperar algo de lo gastado la recomiendo al 100% ### 2/5 — I CANT REDEEM MONEY *2026-08-11, version 6.23.0* I tried to redeem my money but it won’t let me and says that I have to buy something first. It’s really annoying. ### 4/5 — Good *2026-08-10, version 6.22.0* I like ShopBack been using for awhile my only issue is how long it takes to revive the cash back ### 5/5 — ShopBack *2026-08-10, version 6.22.0* Great and easy to use! ## Most critical reviews (10 lowest-rated) ### 1/5 — Bonus money *2026-08-20* I signed up through my niece and my brother signed up with me and I received a bonus for both. I didn’t know that I had to complete tasks to get the bonus money and it was showing on my account. I opened the app and ready to scan a receipt and noticed that the bonus money had disappeared. I contacted them about it and I was told unfortunately the time frame has lapsed and I have lost the money. I believe that an automated message should have been sent prior to the expiration date but nothing and I wasn’t offered anything to keep the bonus. IF I knew about these so called tasks I would have done them, but I didn’t and I said that to the person who was sending me the emails. As there was nothing offered and perhaps they could have given me an extra month to complete the task and because nothing was I decided to close my account and delete it. I strongly recommend to close your account and I have asked them to stop sending me emails and yet I have received another one after I said stop, also if you have to do tasks to receive money then people have too much time on your hands Thank you for reading my review and I hope you make the right decision to close your account Take care ### 1/5 — Scam Setup *2026-08-19, version 6.24.0* My mother a 77yo pensioner had a call from someone saying they were from Telstra and that her phone had a problem. They got her to install this app which automatically adds ApplePay to the payment method without asking or verifying. She then had $300 taken from her account. This needs to be black listed. ### 1/5 — SCAM *2026-08-18, version 6.24.0* This is such a scam that when it says 5$ sign up bonus dont believe it because you can't actually use it anyway. ### 1/5 — TURNS INTO A SCAM *2026-08-15, version 6.23.0* was going well I gained about 130$ in a month - $58.99 in micro transactions but still At this point in time I am waiting on tracked confirmation of my cash back was due on the 11th of August 2026 it’s is now the 14th and I have just been told it could take up to 120 days for them to look into your request for help! This would be a good app for people with alot of spare time but be warned this app is is very sneaky with how they work ### 1/5 — Compleat pack of lies *2026-08-15, version 6.23.0* You will never get any money I tried it and SCAM ### 1/5 — Cashback out takes too long. *2026-08-13, version 6.23.0* Takes 10 days to get your cash out ???? That’s insane in a world of realtime payment. ### 1/5 — No la descarguen *2026-08-12, version 6.23.0* No la descarguen porque nunca regresan el cashback como dicen que lo hacen yo hice y escribí y me dijeron que ya se había caducado el tiempo y nunca me llegó no descarguen no sirve como Dice es engaño ### 1/5 — Just as good as Ibotta (horrible) *2026-08-11, version 6.23.0* As always, the app is great in the beginning, just like ibotta. Then as it gains popularity, the cashback percentages keep dropping and dropping. And magically, exclusions for each store keep getting added. At this point, you might as well only approve us to buy one specific item that nobody has heard of so we can get cashback. I’ll probably get as much as i can out of it before it becomes worthless and will be deleted just like ibotta. Enjoy? Update: my brother just told me that they just raised their minimum cash out from $5 to $10. So yeah, the app is sucks now ### 1/5 — Doesn’t work *2026-08-10, version 6.22.0* All of my uber purchases haven’t shown up. ShopBack is literally useless. Also no customer support available except a useless ai agent that cannot comprehend basic issues ### 1/5 — Very rarely works as it should *2026-08-09, version 6.22.0* I’ve been using ShopBack for years and many, many times there’s been issues with purchases not being tracked and tonight I’ve been essentially scammed with a gift card that can’t be used online with Myer, even though the T&Cs shown when purchasing the voucher said it can. Then you’re given the run around with an AI chat bot that’s as infuriating as it is useless. Buyer beware. You have to meticulously document and track everything to ensure it works as advertised. It should be easy but it’s not. ## Most praised reviews (10 highest-rated) ### 5/5 — VK *2026-08-21, version 6.24.0* Supperb app and rewards ### 5/5 — So easy to use *2026-08-19, version 6.23.0* Easiest app to use and you get paid to shop. What is there not to love ### 5/5 — Thank you ShopBack *2026-08-16, version 6.23.0* This is such a cool app.. you get paid to play?? Who does that?? Thank yous… I also get some money back from Shein & Temu… this is so cool… it may be only a couple of cents but it mounts up… I have 4 games i play when I’m really bored ### 5/5 — Easy to use. *2026-08-16, version 6.23.0* Sadly I was away after my friend send me the link and after I signed up, I went away for a while. Just got back and started using the app. Could have saved quite a bit from all the promotions. I encourage everybody to check if out. ### 5/5 — Sehr gute Option Geld auf den Einkauf zurück zu erhalten (zusätzlich zu Payback) *2026-08-15* Ich nutze die App nun schon seit ungefähr zwei Jahren. Mit den erhöhten Cashback-Aktionen lässt sich richtig viel Geld verdienen. Es sind so gut wie alle bekannten Online-Shops beteiligt. Insgesamt habe ich ca. 150 Euro bisher erhalten. Die Auszahlung klappt immer schnell über PayPal. Wenn du einen 20 €-Startbonus erhalten möchtest, nutze diesen Code 👉 aS2sge **Developer response:** Hallo, zwei Jahre und schon 150 Euro zusammen, das lässt sich hören. Cashback-Aktionen und die große Shop-Auswahl machen genau das möglich. Und dass die Auszahlung über PayPal so flott läuft, freut uns extra. Danke, dass du so lange dabei bist! Dein ShopBack Team ### 5/5 — Easy and reliable *2026-08-15, version 6.23.0* Surprisingly easy to use and constantly great deals happening. Highly recommend using it for switching mobile phone planes, internet plans, and gas and electricity. Pretty much anything you plan on buying, check ShopBack first, your hip pocket will thank you ### 5/5 — Jessica *2026-08-14, version 6.23.0* Yes ### 5/5 — Mr *2026-08-14, version 6.23.0* Excited to get cash back ### 5/5 — shops back cash review *2026-08-13, version 6.23.0* brilliant idea especially for those who love to shop, cash back gives you back money for spending ### 5/5 — Fabulous way to fill the piggy bank! *2026-08-13, version 6.23.0* ShopBack has so many ways to earn cash back from all your shopping. I log in & check every place I shop at prior to shopping as I don’t want to miss out! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*