# Shopbop — user reviews > 292 indexed App Store user reviews of Shopbop by Shopbop Mobile LLC, rated 4.60/5 from 1,845 ratings. - Source: https://appshunter.io/ios/app/shopbop/id739985481/reviews - App overview in markdown: https://appshunter.io/ios/app/shopbop/id739985481.md - Rating breakdown: 5★ 1,543 · 4★ 139 · 3★ 43 · 2★ 31 · 1★ 89 ## What do users think of Shopbop? Overall sentiment: neutral **Pros** - 🚀 Fast and easy to use - 👍 Great selection and variety - 💕 Consistent and reliable service - 🌟 Excellent shopping experience **Cons** - 🐛 Buggy app with crashes and glitches - 🤔 Difficult to navigate and use - 💰 Expensive shipping and duties - 🙄 Poor customer service and returns process **Commonly reported bugs** - Login issues and account management problems - Checkout process is unreliable and prone to errors - Inconsistent display of prices and availability - Compatibility issues with certain devices and OS versions **Most requested features** - Add ability to leave product reviews - Improve search and filtering options - Implement dark mode and other accessibility features - Allow tracking of returns and refunds in the app ## Newest reviews (19 of 292) ### 3/5 — Seems like search isn’t working well and checkout keeps glitching *2026-04-02, version 3.55.0* I’m not seeing all items from a designer shown - seems like filtering might be broken. Ex: I looked for all items by the designer Ayr and not everything popped up - I just happened to see a pair of their striped shorts in another search in the app. And I keep getting errors at checkout and having to restart the app. ### 3/5 — Please Add the Wishlist Button Back *2025-12-31, version 3.52.0* I neverrrr update and ofc the one time I choose to you all remove something so important. I’m scrolling trying to add to my list and can’t find the little button and to my surprise and dismay it’s gone and there’s a line alllll the way down the product page to add to wishlist. NO! That’s annoying. WHO wants to scroll down the whole product page for that ughhh. Please fix and leave good things alone. lol thanks ### 3/5 — Decent app but needs to better serve male customers *2025-06-15, version 3.46.0* In general, I haven’t had any issues with the app; however, it needs to do better to serve its male customers. The main interfaces are all geared towards women’s items and many of my recommendations are for women’s clothing as well. It’s very unwelcoming. ### 2/5 — Please fix scrolling *2025-02-01, version 3.41.0* Scrolling is so choppy or something that I get motion sickness. I am going to have to uninstall the app and shop in the web browser. Please figure this out! It hurts my brain. ### 1/5 — Not a legit online shop *2024-07-29, version 3.35.0* This company cancels orders and blocks accounts left right and centre. Read all reviews online -google jt. It happened to me and hundreds of others. Some items they might legitimately sell whilst a lot of others are just props of fake sales to lure people in to spend. Absolutely a joke. ### 1/5 — Poor filters *2024-05-08, version 3.33.0* So selling so many items and not cheap one would expect something better Wanna buy clothes ? Sure . Go for CLOTHING , select your size and then scroll through 2216 items Seriously? No more specific filters like pants or dresses ? Oh it’s only reserved for full price items but if you click on sales - forget it Well , there are better places to shop ### 1/5 — Hate this app *2024-03-10, version 3.31.0* Horrible!!!!! Says they have a size and they really don’t when you try to buy it it says they don’t have it, also it’s impossible to pay, it keeps going on a loophole and doesn’t let you finish. I had well over $600 in my cart and at the time of paying it wouldn’t let me, I tried like a thousand times, I will not waste my time in this app. ### 3/5 — 閃退不能使用 *2024-03-10, version 3.31.0* 更新後閃退不能使用 ### 1/5 — 使えないサイト *2024-02-26, version 3.30.1* 意味もなく無言で購入したものをキャンセルされて発送されない 2度と使わない ### 4/5 — Need IPad App *2024-01-21, version 3.29.0* Love Shopbop - Please make an iPad App that is compatible with the horizontal orientation ### 1/5 — Horrible customer service *2023-11-29, version 3.27.2* I was excited to order from Shopbop but I had a horrible experience with customer service. None of my items fit which is unusual for me when online ordering and the quality wasn’t great either. Waste of money & a huge hassle. I’ll stick to companies with top tier customer service and policies going forward. ### 1/5 — للاسف كلما جاكم ينزل مستواكم *2023-07-22, version 3.23.0* اجل تصورو دعاياتكم تدوسو ع النعمه تستاهلو إلغاء اشتراك ### 1/5 — Don’t use this app *2023-06-03, version 3.22.0* I have bought a shoe and it was small. I wanted to return it and they charged me 85 USD and on top of that they deducted 76 USD from the amount refunded for IMPORT FEES DEPOSIT even though the invoice states it’s FREE. Never using this app again and I will be sharing my experience with my circle Shame on you! ### 1/5 — FIX THE BUG!! *2023-05-02, version 3.21.1* I’m unable to see pictures in the shopping cart and I can’t load any pictures when I open the product pages! ### 1/5 — تم استرجاع مشترياتي وانا من السعوديه بمبلغ وقدرة 319.88 اكثر من نص المبلغ *2023-04-08, version 3.20.0* مقاساتهم صغيره جدا ولا ينصح بالاسترجاع سوف تخسر كثيرا ### 1/5 — ??? *2023-02-11, version 3.19.0* Por qué todo es tan costoso??? Why???? Tienen unos precios súper elevados 🤯 ### 1/5 — If I could give it like negative 10 stars I would *2023-02-07, version 3.19.0* Purchased over 30 items for them to say over 20 hours later that we don’t processes multiple item orders now I’m sitting waiting for 30x100 to be refunded to me Customer support is a joke SAVE YOURE MONEY AND GO SOMEHWHERE ELSE! ### 1/5 — Weirdest transaction i ever encountered *2023-02-07, version 3.19.0* Shi purchased 4 sneakers (1 for me and 3 for my siblings) and for the first time in my life after 3 days it got rejected, without any explanation. When i emailed they responded stating some weird policy against purchasing multiple items from a vendor- despite my explanation of what my purchase was for (which isn’t normally needed for such a small and clearly different styles and sizes quantity)- I don’t recommend Shopbop at all due to this poor service and waste of time ### 1/5 — account locked uncertainty *2022-11-25, version 3.16.0* My account has been locked twice!! And mail the service ,just get the answer my order has been canceled with no further assistance. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful shopping website *2026-03-14, version 3.55.0* Shopbop will cancel the order and disable the account anytime with the excuse of failed to pass their inspection criteria ### 1/5 — Worst Customer Service - spend your money at Revolve *2026-02-21, version 3.54.0* WORST customer service if you want to speak with a supervisor. I was hung up on twice. ### 1/5 — The worst experience *2025-12-26, version 3.52.0* I had an extremely disappointing experience with this app and service. I placed an order using a promotional discount that was actively advertised. The order went through, payment was authorized, and I believed everything was fine. Later, without any prior warning or clear explanation, my order was cancelled and my account was completely disabled. No specific reason was provided. No opportunity to fix anything. Just a generic message saying they “decided not to proceed.” This happened during the holiday season, and the purchase was meant to be a gift for myself. Instead, I was left with a cancelled order, a disabled account, and no time to make proper alternative arrangements — which effectively ruined my holiday plans. What’s the point of promoting discounts and encouraging users to place orders if the company can simply cancel them afterward and block accounts without explanation? Lack of transparency, poor customer experience, and zero accountability. I would strongly advise others to be cautious before relying on this app, especially for time-sensitive or holiday purchases. ### 1/5 — Horrific UI *2025-09-24, version 3.49.0* How is it the year of our Lord 2025 and an Amazon-backed company can’t figure out how to make an app both compatible in portrait and landscape mode? ### 1/5 — Worst shopping app ever *2025-05-30, version 3.45.0* They kept canceling my order for no reaseon at all and then they disabled my account for “suspicious behavior “ ??? What the hell did i do? I just want to buy a bag and then I decided to use my mother’s account and they canceled the order again and disabled her account for the same reason and when i sent an email to them complaining about this unfair behavior they just replied with same answer that i had “suspicious behavior “ ?? Like what did i do?? ### 1/5 — Such a shady app *2025-04-23, version 3.44.0* App allows you to add a promo code and makes it look like an item is eligible for discount. The most price of the item will be reduced, but will actually not apply it once you sign in. ### 1/5 — Logged in 10 times *2025-03-06, version 3.43.0* I’m trying to see my hearts on the app, and it keeps asking me to log in. I’ve logged in 10 times now, even got emails saying someone is logging in, but every time I try to look at my account it’s asking me to log in again ### 1/5 — 泥棒のようなショップ *2025-03-05, version 3.43.0* 関税支払い預かりサービスを利用して何度か購入しましたが、実際の関税との差額をポリシー通りに自動的に返金せず、日本円にして50,000円ほも盗まれたままです。shopbopカスタマーセンターへの問い合わせは何十回も無視され、親会社のAmazon.comにもクレームを入れましたが対応されず、今だに解決されていません。信用ならないオンラインショップで、おすすめしません。 ### 1/5 — 把台灣標示為台灣地區並且只剩下簡中選項 *2025-01-25, version 3.41.0* 身為用了shopbop十三年的用戶覺得無法接受自己的國家不被承認，今天發現決定直接刪掉不再消費 ### 1/5 — Buggy then, buggy now. And oh, bad customer service *2024-08-01, version 3.35.0* Same as the real reviews here. No joke. I’d rather buy at Amazon (and the items are there, too!) where I can shop along with my other items hassle free. Please pretty please fix your customer service. This isn’t customer obsession at best. Thank you 🙏🏼 ## Most praised reviews (10 highest-rated) ### 5/5 — REALLY GOOD!! *2025-08-06, version 3.48.1* I got my package a day earlier and it was a great experience with Shopbop overall. ### 5/5 — Best Go-to *2021-10-21, version 3.4.7* This app is literally my best go to for clothing. They have a wide variety of items that are versatile. Not to mention, they have tons of on trend stuff. (They really do keep up with the times) I love how fast there shipping is. Also, if you have any questions, you are always able to call customer support. I love how helpful there customer support team is. ### 5/5 — Deliver to Saudi Arabia *2021-10-18, version 3.4.7* Hi Do deliver to Saudi Arabia? ### 5/5 — Great site and app *2021-06-10, version 3.4.0* Honesty shopbop always has the BEST deals on things. I’m always super impressed with their sale section. They always have designer items for way cheaper than everywhere else. I ship to Canada and you never get charged extra duties on delivery either. The best! ### 5/5 — Great app & webstore! *2020-10-10, version 3.3.3* I recently discovered Shopbop & I’m glad I did. The app is pretty seamless and easy to navigate. My orders have all come wickedly fast. I purchased FL&L earrings and was relieved to see they were carefully wrapped in the box. My only suggestions to better this app would be able to have custom searches saved (ex: “my size”) so you don’t have to refiler it every time. Not necessary, of course, but it would be nice! :) ### 5/5 — All apps should be this easy to use *2020-06-06, version 3.2.9* Thank you! ### 5/5 — 애정하는 어플 *2020-06-01, version 3.2.9* 무엇보다 배대지 안거치고 직배송이고 무료배송에 세일자주함 ㅋㅋㅋ ### 5/5 — Consistent *2020-05-20, version 3.2.9* Always quick to process and always i get the right products. ### 5/5 — I recommend Shopbop *2020-05-10, version 3.2.9* Shopbop is a great website. I have been shopping on this site for 10 to 15 years and have never had a problem Great selection and great service. As a Canadian I especially appreciate the Free Shipping Love you ShopBop. 🍀❤️✋👍🍀 ### 5/5 — Favorite place to Shop *2020-04-27, version 3.2.8* I’ve never thought I’d trust buying online! But when I did use Shopbop I got addicted and satisfied every time I receive a package! The only issue I faced was colors not matching the picture and I told customer service about it and they were very helpful and appreciated the feedback. I still use the app and I started buying for my own daughters 😁 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*