# Shopify Balance — user reviews > 43 indexed App Store user reviews of Shopify Balance by Shopify Inc., rated 2.50/5 from 81 ratings. - Source: https://appshunter.io/ios/app/shopify-balance/id1640703353/reviews - App overview in markdown: https://appshunter.io/ios/app/shopify-balance/id1640703353.md - Rating breakdown: 5★ 23 · 4★ 5 · 3★ 7 · 2★ 4 · 1★ 42 ## Newest reviews (12 of 43) ### 2/5 — It’s ok *2025-06-05, version 2.34.0* App is ok… nothing spectacular… I just hate we can’t link to Zelle ### 1/5 — Constantly logged out *2024-10-05, version 2.27.0* If you open this app you’ll be logged out of your Shopify store app every single time. So annoying. Horrible app ### 1/5 — Samantha- boutique owner 20+ years *2024-08-30* This app is a joke. There is no way to access reports or see history. The fees are also not explained or able to be discussed. No customer service option at all. I’m the dummy for signing up. 🫣 **Developer response:** We're sorry to hear about your experience. It seems you're facing issues with accessing reports and understanding fees. Please visit help.shopify.com/support for assistance. Our team is here to help you with any concerns you have. ### 2/5 — Shopify’s new payout and banking process starting to feel like a scam *2024-06-25* I’ve been signing up and building sites for clients on shopify for years. Payouts used to be seamless and very effecient. Recently they’ve changed their payouts to make new accounts to use shopifys own banking system by default. There are some nice features to their banking system, but most accounts don’t like using it. Specifically because it makes their bookkeeping more complicated. Switching out to customers own bank has turned into the biggest headache. It feels like they are purposely trying to make it difficult so you relent and use their system. Obviously they would prefer to keep your money on their books for financial purposes. So this just feels like shopify is turning into a scammy financial institution. I’ve contacted support many times to try and get one client’s payouts resolved with no luck, and this app just makes everything more complicated and doesn’t even work for my client. Stop trying to be a bank and just focus on the e-commerce, the thing you were actually good at. **Developer response:** Hi, there. Thank you so much for your valuable feedback! If your clients prefer not to use Balance, they do have the option to do so. If they want to disable Balance and revert back to a traditional bank account we have instructions on that here: https://shopify.link/bpjR. All the best! - Skye ### 1/5 — Why? *2024-06-14, version 2.23.0* Not sure why this has to be on a separate app. Should be part of the Shopify admin app. Don’t like that i have to have a completely separate app to check my balance. ### 1/5 — You Guys Need To Make Improvements *2024-06-11, version 2.23.0* Cancel pending orders clarify how long transfers take have an instant transfer method a lot of things need to be done be better ### 1/5 — Doesn’t work on iPhone SE *2024-05-29, version 2.22.0* Downloaded. Opened. It’s stuck on the Welcome page. Can’t scroll to click through. ### 1/5 — Doesn't work *2024-05-19, version 2.21.0* Can't even log in since the keyboard wont even pop up to enter any information ### 2/5 — Why? *2024-04-30* This app has one job: transferring balances. It does that job successfully *maybe* 3 times out of 10. The other 10 times I end up having to log directly into the website and transfer it that way. Get rid of this thing. **Developer response:** Hello! Thank you for taking the time to leave a review. We're sorry to hear that your experience with the Shopify Balance app did not meet your expectations. You can find a list of things that can be done within the Shopify Balance app here in our Help Doc: https://bit.ly/3WXckEz If you're still experiencing issues with these transfers or the app, please do reach out to our Support Team so we can chat in more detail about your account specifically and resolve any outstanding issues - https://bit.ly/3XexxKl - Shopify Support ### 2/5 — Login *2024-02-25* I have to fully log in with password just to check my balance **Developer response:** Hi, there. Thank you for your review for the Shopify Balance app! Requiring logins for the Balance App helps make sure that your personal information stays secure and private only to you. Would you like to be able to see this information without logging in? I'd be happy to pass your feedback along to our Balance Team for their consideration if that is the case! -Imogen, Shopify Support ### 1/5 — Clunky app! *2024-02-07* Can’t even add a bank account to move my money the app just says that there is a problem, then when I tried to switch transfer methods away from this app onto my bank account the app doesn’t even show the account and routing number properly in order to finish the change, now my money is stuck in this app! Terrible app! **Developer response:** Hello! Thank you for taking the time to leave a review. We're sorry to hear that your experience with us did not meet your expectations. From within the Shopify Balance app you should have the capability to transfer the funds from Shopify Balance to an external account. You should be able to add a new payee in the app to transfer funds to a new account/individual. If you're still experiencing issues with this please reach out to our Support Team so we can take a closer look with you: https://bit.ly/3XexxKl. You can also find some additional steps in our Help Doc here: https://bit.ly/3XgBqhH ### 1/5 — Where did my account go? *2023-12-05, version 2.9.0* Just updated and opened the app to find NOTHING there! No cards listed. No balance or transactions listed. Where is my money?! 🤬 ## Most critical reviews (10 lowest-rated) ### 1/5 — BEWARE - Terrible Customer Support and Unreliable Bill Pay *2026-08-04, version 3.5.0* I’ve been using Shopify professionally and personally for over a decade. Unfortunately, like many tech companies, they have switched their customer service experience to AI chatbots. It’s incredibly difficult to reach a human being for help. And when you finally do, it takes days of waiting to get resolutions. They no longer prioritize their customers' concerns.Shopify’s own Bill Pay feature that they offer for their Shopify Balance accounts did not pay my studio rent on time 2 months in a row, despite being assured my rent payment would process. The first month, they did offer a $50 reimbursement for the inconvenience. The second month this happened (which in my mind is worse because I had already spent hours upon hours dealing with them and their bill pay processing company, Melio, the first time to get it resolved), they refused to offer me a credit or even a written letter explaining their own failure in paying bills with the money that was in my Shopify Balance account.If you are a small business just starting out, save yourself the hassle and try Square. I have friends that swear by it. I am so disappointed with Shopify that I’m considering building a whole new WordPress website just to get as far away from them as I can. ### 1/5 — SMALL BUSINESSES BEWARE *2026-07-29* I had my website with Shopify for 8 years. On June 01, Shopify allowed 302 fraudulent transactions to post to my balance account with no warnings or notifications. I notified Shopify of this theft. Shopify blamed me! Shopify forced massive financial harm on my small business, blatantly lied to my face, and without taking any responsibility for the theft SHOPIFY ALLOWED TO OCCUR, told me to see them in court because they don’t care if they screw over small businesses by losing thousands of dollars if their legitimate business funds. Use square!!! ### 1/5 — Fix this issues as soon as possible *2026-07-09, version 3.3.0* I used to love Shopify Balance, but this latest issue is incredibly frustrating. Merchant names have completely disappeared from my debit card transactions. Instead of showing where I actually made a purchase (like Starbucks or Jeni’s Ice Cream), the app only displays my own name and the last four digits of my card. This makes it impossible to identify purchases or verify whether a transaction is legitimate. I now have a pending $33.54 charge that I can’t identify because Shopify provides absolutely no merchant information. I haven’t made any purchases since Jeni’s Ice Cream, I haven’t received any Apple receipt, and I haven’t bought anything from Amazon. The app gives me no way to know what this charge is for. A financial app should make transactions transparent, not force customers to guess where their own money is going. This is a major step backward and needs to be fixed immediately. ### 1/5 — Can’t transfer money *2026-02-09* I have money in my balance and it won’t let me transfer money to my bank account, or add card to apple wallet. Now took my bank account off my account and will not let me add it back. You guys need to work on customer service because I can’t seem to find a contact for ANYBODY TO HELP. **Developer response:** Thank you for your feedback. When transfers and bank account changes are blocked simultaneously, this may require our support team to review account statuses. For Shopify Balance questions, contact us directly at help.shopify.com/support and click on "chat with a human" to get connected with us. ### 1/5 — Too basic *2025-08-11, version 2.35.0* Needs a lot more functions like any other bank account would. It’s so simple it takes a lot of value out of having the app. ### 1/5 — Do not recommend *2025-04-01, version 2.31.0* Complicated to used card or do transfers. Most places this card is not accepted. ### 1/5 — Not workng *2025-03-07* I have been trying to sign in for months. Not working. Just updated the app and still not working. The shopify app works on my phone but cant see my balance and this app never worked ! Its crazy for an app like Shopify to not be able to see my balance on my phone !! I wish I could give a 0 star **Developer response:** Hello There, Thank you for your feedback, I'm sorry to hear that you've had an unpleasant experience using the app. Please make sure you have the latest app version and Apple OS. Then please log out and back in for a new authenticated session. If issues persist you can contact Live Support for more help: https://bit.ly/2AWw5VA. -Shopify Support ### 1/5 — Absolutely the worse *2025-01-25, version 2.29.0* Where’s my funds !? No answers communication is AWFUL ! Everyday I call or chat and nothing is done ! ### 1/5 — No need for this annoying app *2024-12-09, version 2.28.0* Why!!!??? ### 1/5 — Logs you out every other time *2024-10-20* As someone else mentioned, you get logged out almost every time you try to open the app. Developers can’t you fix that? What’s the point of a “Face ID” login option if it never works?! Other than that, it’s not clear why you need a separate app at all. ## Most praised reviews (10 highest-rated) ### 5/5 — Gave up my bank account *2025-10-13* I no longer keep my money in my business bank account. I make all purchases, pay vendors and contractors through my Shopify balance app! The Shopify card is also super convenient. If I need to pay myself personally, I just add my personal bank information within my Shopify balance account and send payments to my personal bank account. The payments hit my account within 24 hours. I’ve been meaning to open up a business bank account but Shopify balance makes it so hard to do so. ### 5/5 — Works as expected *2025-02-11* Don't understand all the negative reviews, this app works great. ### 5/5 — Don’t listen to old reviews, app is updated *2024-01-27* Just got the app and seamlessly connected my shop, bank and instantly started to withdraw with no problems even using Face ID to log in. I’m starting a brand new store on Shopify and this app and the physical card are just extra conveniences! ### 5/5 — Much better than website *2023-01-20* I love this app, finally I can manage my balance on my phone! ### 4/5 — App updated not working *2023-12-05* The app was working the last updated log me put and now is not showing my money anymore or any of the transactions **Developer response:** Hi, There. Thank you for taking the time to leave your review. Please contact our support team so they can assist you: https://shopify.link/bmyj. -Kitana, Shopify Support ### 3/5 — Update = inconvenience *2026-05-16* The new update removed the ability for connected accounts to have nicknames. This is decidedly inconvenient. I have a half dozen accounts I divvy payments to every day. I now have to memorize either the order in which they appear in the app (which also cannot be edited) or the individual account numbers. A simple fix would substantially streamline the UI. **Developer response:** Thank you for the detailed feedback! We understand that managing multiple accounts quickly is essential to your workflow, and losing nicknames for connected accounts makes that harder. We've noted your feedback about both the naming feature and account ordering. For additional help, reach out at help.shopify.com. ### 3/5 — When it says ‘compatible with iPad’ and I get a phone screen, I immediately delete the app. *2024-08-22* This may or may not be helpful (certainly very mixed reviews) but I might give it another try on my iPhone, but on my iPad- no Thank you. **Developer response:** Hello there, thank you for sharing your feedback and review with us. We're sorry to hear that your experience with us did not meet your expectations. At this time the Shopify Balance mobile app isn't compatible with tablet devices. If you are wanting to try again on your iPhone you can take a look at our app requirements here: https://bit.ly/3QT9Unb. While we do not have a tablet compatibility currently we're constantly looking for new ways to improve our services so please feel free to connect with our live support with any feature requests you may find valuable: https://bit.ly/2AWw5VA - Shopify Support ### 3/5 — Doesn’t Save Login Info *2024-01-05* It doesn’t save your login information, you will have to login every time you wanna check your balance. Which I think is a little annoying, otherwise everything works fair. ### 3/5 — Haven’t seen recent transactions *2023-12-02* I’ve purchased from my own store and haven’t seen my transactions go to my account and I haven’t gotten any emails verifying and transactions just wondering what’s going on **Developer response:** Hey there, thanks for taking the time to review the app! We're sorry to hear you're having this issue. We would love to understand the issues you experienced - if you're open to it, please reach out to us here: https://bit.ly/3FAFUbg.. We'd be happy to help further! -Lana, Shopify Support ### 3/5 — Meh! *2023-02-22* I don’t find this app really necessary. Just another app to download. I think the ability to do it in the original app should’ve been left and this be an optional add on. Let people choose how they want to access their own balance. **Developer response:** Greetings, there. Thank you for taking the time and sharing this feedback. The Shopify Balance app is completely optional as you can also use the web-based version of our app through an existing browser on your device. To do that, simply visit the following link and log into your account - https://bit.ly/3Ji5sLq. With that being said, if you need any assistance with this, then we'd be happy to assist you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*