# Shopify: Ecommerce business — user reviews > 1,410 indexed App Store user reviews of Shopify by Shopify Inc., rated 4.70/5 from 41,641 ratings. - Source: https://appshunter.io/ios/app/shopify-ecommerce-business/id371294472/reviews - App overview in markdown: https://appshunter.io/ios/app/shopify-ecommerce-business/id371294472.md - Rating breakdown: 5★ 36,499 · 4★ 1,994 · 3★ 758 · 2★ 369 · 1★ 2,021 ## What do users think of Shopify? Overall sentiment: mixed **Pros** - 🚀 Easy to use - 🚀 Seamless integration - 🚀 Powerful e-commerce platform - 🚀 Convenient mobile management - 👍 Helpful customer support - 👍 Customizable and flexible - 👍 Great for small businesses **Cons** - 🐛 Glitchy updates and bugs - 🐛 Unreliable customer service - 🐛 Difficult to cancel subscription - 🐛 Holding customer funds without reason - 🐛 Restrictive policies and account suspensions - 💰 Expensive and increasing fees **Commonly reported bugs** - Login issues and account lockouts - Inventory tracking and sync problems - Unreliable order notifications - Buggy product photo uploads - Unresponsive live view and analytics **Most requested features** - Bulk product editing - Improved analytics and reporting - Better mobile app functionality - Streamlined order management - Customizable discount options ## Newest reviews (12 of 1,410) ### 3/5 — Dark mode *2026-09-18, version 10.2636.0* Dark mode has been introduced before 2020, how had is it to bring simple dark mode to the app?? So many unwanted UI changes get done (like the live ATC, Checkout, and Purchase circles) but something like dark mode they still don’t have. Even the Chase app has dark mode now… ### 2/5 — Can’t upload videos to product *2026-09-16, version 10.2636.0* Uploading videos to product fails 99% of the time. Have to email videos to desktop to then upload there. Wish this bug will be fixed. Has been months. ### 2/5 — Verify button doesn’t work *2026-09-14, version 10.2636.0* Would be nice to be able to log in and work from my phone. When I try to log in, the ‘verify’ button doesn’t work after inputting the code that gets sent to your email. :/ ### 3/5 — Lack of customer service *2026-09-09, version 10.2636.0* I have finally navigated my way around this, but when I try to upload an item it tells me the category is missing when it’s not, change it to everything including a lamp (it’s clothing) and nothing. No customer service, no chat area just a list of questions asked by others and the community is supposed to be the “tech team” Shame ### 2/5 — Great for customers, not so much for merchants *2026-09-03, version 10.2634.0* Makes for a very pleasant Customer UI, but the merchant interface is not nearly as intuitive as many other POS options out there. ### 1/5 — Can’t cancel subscription *2026-09-02, version 10.2634.0* I have been charged for the past year and have struggled to cancel the subscription o am still being charged $70 a month and had to cancel my card please don’t waste your money. ### 1/5 — If I could give Zero stars I would *2026-09-02, version 10.2634.0* The app is zero % reliable You buy any product they advertise if the merchant turns out to scam you they are zero % responsible. They will just let people scam you ### 4/5 — Lots of room for improvement *2026-08-27* There are a lot of things that I like about the Shopify ap- But there are more that I dislike about the whole program in general: First off, with the amount of fraudulent orders that I receive, I lose money every transaction. The money is taken and then the order is canceled by a FLOW and then the money is returned but I lose money because of two reasons: a line of credit that’s in repayment, and the fee that Shopify takes even though I made zero profit from the refunded order. It’s absolute BS. Second: it takes days to put money INTO the main balance account. So if you’re like me and don’t trust money to be left in anything but a central banking account, and this overdraft of fees happens after a fraudulent order, you get a million emails and notifications and threats while still waiting for funds to process that were initiated multiple days ago. Third: it’s not an instant pay system like square, which means I operate on a separate system for markets, to instantly have the money in my account and not wait for a payout, because the level of customization Shopify offers for branding is the best part about it. **Developer response:** Thank you for this thoughtful feedback and for highlighting what you value about Shopify's branding tools. We understand the impact that processing fees on cancelled orders and payout timing have on your cash flow, especially when fraud is involved. Your feedback on these areas helps inform how we can improve. For account-specific questions about fees, visit help.shopify.com/support. ### 1/5 — Lack of customer service *2026-08-25, version 10.2634.0* If I could give zero stars I would. I requested my account to be closed due to not being able to access it and customer service unable to assist me unless I gave them in depth personal information. After a frustrating thread of communication with support advisors (which are obviously AI chat bots), I was told they were processing the request. It is now past the timeframe I was given in terms of follow up and have heard nothing. I attempted to respond to the “support advisor” and received a bounce back email saying it was not monitored. So now I’m left with no support and an account that I will continue to be charged for. I would not recommend this app to anyone trying to sell their products. It is too challenging to get help when you need it and as far as I can tell, there aren’t any real customer service representatives. ### 1/5 — Tedious hard to use apps suck expensive bots can’t use it why *2026-08-25, version 10.2634.0* Overrated and my bots can’t use it so it’s one of the only things left I have to do myself that takes entirely too much time and shouldn’t ### 1/5 — No stars *2026-08-24, version 10.2633.0* This by far is the worst sellers app on the market, I set up an account to start selling my merchandise.. I paid the 40 dollar fee to start but I couldn’t quite figure out how to properly set everything up but by then I found a different app that’s free so I canceled my subscription and deactivated my account they sent me a message telling me my account will be deactivated August 10th here it is August 24th and my card is still getting charged 40 dollars for an account I canceled already this app just screams scam I wonder how many people they’ve done this to now I have to make another request and wait for them to cancel my account for me all over again these subscriptions are legal thieves pirating off of people trying to make it, it’s a sad world we living in 👎🏿👎🏿👎🏿👎🏿👎🏿👎🏿 ### 2/5 — Needs Fixing *2026-08-23, version 10.2633.0* I want to be able to pre set product weight. Its already set at 0.0 now with the new update which is super annoying. For every listing you need to delete the 0.0 and then write the correct weight instead of just being empty. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not Trustable to buy *2026-09-18* I made an order and the store just closed and didn’t send my order, I tried to have online help, but Shopify couldn’t do anything to help me, so basically if the store you bought closes and don’t send your order, you can’t even have your money back, very disappointed. ### 1/5 — Don’t use *2026-09-15, version 10.2636.0* They rely heavy on AI and don’t have a version that is human friendly ### 1/5 — Horrible *2026-09-12, version 10.2636.0* I’m extremely dissatisfied with my experience using Shopify and regret signing up. Payout expectations were not made clear up front. I discovered after setup that even though my payout schedule was set to daily, that did not mean I would receive my funds the next business day. As a new account, each daily payout was effectively delayed by about 7 business days, which was completely different from what I expected and completely different from my previous payment processor, where I received funds the next business day from the start. The wording around daily payouts was misleading in practice because it suggested faster access to funds than what actually happened. That distinction between payout schedule and actual settlement timing was not made obvious during onboarding, and it should have been spelled out much more clearly before I committed to the platform. The setup experience for the online store was also confusing and frustrating. Instead of one clear, cohesive onboarding flow, the process felt fragmented and difficult to follow. Basic setup did not feel intuitive, and it often seemed like important information was split across different areas rather than presented in one place. The platform did not feel user friendly, especially for someone trying to get a store operational efficiently. The hardware setup was another major source of frustration. It took several days to figure out how to get everything working because the instructions for the overall system were not cohesive. Rather than having one clear end-to-end setup path, I had to piece together information from separate places, which made the process far more difficult and time-consuming than it should have been. The overall experience has fallen far short of what was promised. Between the payout timing surprise, the lack of clear up-front communication, the confusing online store setup, and the difficult hardware setup, Shopify has been extremely disappointing and troublesome to use. At multiple points, it felt more like I was fighting the system than being supported by it. Even the feedback process has been confusing. I was given a link to submit feedback, but it opened what appeared to be a chat and did not clearly indicate whether my feedback was actually being formally submitted. I couldn’t even get an email or form to send feedback so I had to resort to leaving a review. That added even more frustration to an already disappointing experience. Avoid using this app before it’s too late. I’ve wasted tons of money and worse - time - on this terrible system. ### 1/5 — SCAM *2026-09-10, version 10.2636.0* It’s not a good selling apps it’s horrible ### 1/5 — Don’t use this merchant!!! *2026-09-08, version 10.2636.0* They will steal your money and hold it from you for 365 days for no reason at all. Stay far away from this company. ### 1/5 — App pushes marketing notifications for Shopify Capital with no toggle to disable *2026-09-07, version 10.2636.0* While I generally like the Shopify app, it violated my trust today by pushing a marketing notification for a Shopify Capital offer. I went to disable these notifications and there is no toggle in the app for marketing - you can turn on/off order notifications, fulfillment, etc. but not advertisements from Shopify. I opened a support ticket and was told there is no way to opt out - and further that there is no escalation path or way to actually receive a follow up when reporting app issues. This is a violation of my trust in Shopify’s app and really disappointing from a company I have entrusted my small business to. ### 1/5 — AN EXTRACT MACHINE JUST LIKE OTHER APPS *2026-09-07, version 10.2636.0* 10 years of monthly payments. What did I get? A bill. Shopify is an extract machine. Subscription first, then transaction fees if you don’t use their payments, then apps stacked on apps until the “cheap” plan isn’t cheap. Support is a chat bot that loops you until you give up. When money gets held or a store gets locked, you’re talking to air. They host the store, take the cut, and when something goes wrong they shrug: not their problem. That’s not a partner. That’s a snake in the middle of the checkout siphoning fees while you do the work. Cancel was harder than signing up. Never again. ### 1/5 — Scam Subscription *2026-09-06, version 10.2634.0* They’ll sign you up for a subscription service and every link towards a $1 bill will direct you towards a completely different pay for viewing it making it difficult to understand where you’re being billed to cancel. Then they’ll charge you $39 randomly and that’s when you’ll put in the obnoxious amount of time to figure out how to cancel from their scummy system. ### 1/5 — Bad *2026-09-03, version 10.2634.0* It was very Bad ### 1/5 — Scam *2026-09-03, version 10.2634.0* I have tried multiple times to shut off this acct. I was scammed for 167.00 and this account is not being used ## Most praised reviews (10 highest-rated) ### 5/5 — Local business *2026-09-13, version 10.2636.0* Thank you ### 5/5 — Ai assistant *2026-09-12, version 10.2636.0* Kudos to the software engineers that developed the ai assistant. Trust me take my word for it that I spent 9 hours a day for three days and made a fairly good website and the AI bot did 97% of every single thing you see Ai done for me. Just for an idea you can check for yourself. The website is Halloweendumpling.com ### 5/5 — Gool *2026-09-09, version 10.2636.0* Good ### 5/5 — Epic company, thank you for everything *2026-09-06, version 10.2634.0* I truly appreciate everything from start to finish interacting with your company. While I have medical issues preventing me from really continuing now, I would highly highly recommend your company to anybody with an ounce of gumption. ### 5/5 — So much money I have made from this app I love it *2026-09-06, version 10.2634.0* Perfect app ### 5/5 — A Decade of Recommending Shopify—and Now, a Thrilled Customer *2026-09-03, version 10.2634.0* 5 sales within one week of being on Shopify’s platform. As a former Executive Director of a nonprofit for over a decade & partner of John hope Bryant’s mission to get black businesses on Shopify, I spent years guiding hundreds of business owners toward Shopify. I knew back then it was the premier platform for growth, but experiencing it as a user completely changed the game. Recently, I switched gears to open my own for-profit business, and I have loved Shopify since day one. Why I Still Love Shopify as a Business Owner - Flawless Transition: Moving from an advisory role to a hands-on business owner was seamless because the platform is incredibly intuitive. Powerful Features: The inventory management, built-in marketing tools, and secure checkout work together beautifully to let me focus on scaling. Reliability: After years of watching other businesses thrive on it, experiencing that same stable, world-class infrastructure for my own brand is incredibly rewarding. Whether you are launching your first side hustle or migrating an established brand, Shopify is the ultimate engine for entrepreneurship. Take it from someone who championed it for ten years before finally getting to enjoy it firsthand! ### 5/5 — Make me money *2026-09-01, version 10.2634.0* 10 stars ### 5/5 — Abe *2026-08-31, version 10.2634.0* Exceptional Performance ### 5/5 — From Shangme Skin Care Essentials honest review. *2026-08-21, version 10.2633.0* I love using Shopify! It makes managing my online store easy and convenient. As a business owner, I’m very happy and satisfied with the platform. Shopify has been a wonderful partner in growing my business, and I highly recommend it to other online sellers. ### 5/5 — 😃⬆️⬆️🔝 *2026-08-19, version 10.2633.0* I believe i’ll make $50k soon on shopify --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-21.*