# Shopify Inbox — Live chat for your business

> Business chat app for customer communication and sales on Shopify. (iPhone/iPad app by Shopify Inc..)

- Source: https://appshunter.io/ios/app/shopify-inbox/id1301681854 (this page in markdown: same URL + `.md`)
- Developer: [Shopify Inc.](https://appshunter.io/developer/371294475)
- Category: Business, Productivity
- Price: Free
- Rating: 4.80/5 from 13,125 App Store ratings · 573 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 40 MB
- Languages: American English
- Released: 2018-06-26
- Data updated: 2026-08-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/shopify-inbox/id1301681854/reviews.md

## What is Shopify Inbox?

About Shopify Inbox
Use Shopify Inbox to talk with customers and sell over chat. With Shopify Inbox, you can close sales faster, build strong customer relationships, and spend less time on support all from a free business chat app.

USE CHAT TO SELL MORE AND BUILD STRONG RELATIONSHIPS


Shopify Inbox is so much more than support. In fact, 70% of Shopify Inbox conversations are with customers making a purchasing decision.

Use Shopify Inbox to:
• Save time managing customer conversations from online store chat and the Shop app
• Send products, discounts, and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts
• Send automated messages and continue chats over email so you don’t need to respond in real time
• Know when customers add or remove items from their shopping cart
• Assign chats to your staff and team to scale customer conversations


SHOP APP
Let customers contact you from the Shop app.

 -----------

FEEDBACK & SUPPORT

For 24/7 support visit the Shopify Help Center: help.shopify.com


Thank you for using Shopify Inbox on iOS. We love hearing your feedback. Please let us know what you think of Shopify Inbox by leaving a review.

## Key features

- Sell products and discounts via chat
- Automated message responses
- Track shopping cart activity
- Assign chats to staff
- Manage conversations from multiple channels
- Send order updates via email

## What do users think of Shopify Inbox?

Overall sentiment: neutral

**Pros**

- 🚀 Quick response to customer inquiries
- 👍 Helpful for increasing sales conversions
- 💡 Useful for providing customer service
- 👍 Customization options for chat
- 🚀 Efficient for responding to customers on the go

**Cons**

- 🐛 Delayed message updates and notifications
- 🐛 Inability to switch between multiple stores
- 🐛 Crashes and glitches
- 🐛 Spam and scam messages from 'experts'
- 🐛 Inability to block or filter unwanted messages

**Commonly reported bugs**

- Notifications not working properly
- Persistent 'unread' notifications even after messages are read
- Inability to switch between multiple store accounts

**Most requested features**

- Ability to set store hours and availability
- Option to forward chat logs and customer info via email
- Bulk archive/delete of old chat messages
- Integration with WhatsApp Business
- Ability to send and receive images/files in chat

## Recent user reviews (10 of 573)

All indexed reviews: https://appshunter.io/ios/app/shopify-inbox/id1301681854/reviews.md

### 5/5 — 仕事で使てます

*2026-08-22*

純正アプリの割には使いやすいと思います。　ええと思う

### 4/5 — Billee&Co

*2026-08-20, version 8.61.0*

Professional Prints

### 5/5 — Good app

*2026-08-03, version 8.60.0*

Works great

### 1/5 — SMALL BUSINESSES BEWARE

*2026-07-29, version 8.60.0*

Your legitimate business funds are not safe with Shopify. Shopify is engaging in deceptive and fraudulent business practices. They allowed 302 fraudulent charges to be stolen from my balance account, thousands of dollars gone and they blamed me, blatantly lied to me and told me the best course of action would be to close my small business that I had with Shopify for 9 years and to file a case with the FDIC about theft SHOPIFY IS NOT A GOOD COMPANY FOR SMALL BUSINESSES!!! USE SQUARE.

### 5/5 — The Raspberry Orchard Co.

*2026-07-28, version 8.60.0*

Excelente

### 5/5 — Amazing app

*2026-07-12, version 8.60.0*

Smooth real time messaging, great for running a business with Shopify, great integration!

### 5/5 — Very Good!

*2026-07-02*

Great app. Gives customers a chance to get in touch with you very quickly, as long as you are around. If you are going to make them wait, there’s no point. We are super fast at responding to customers and customer service is very important to us.

### 5/5 — Love it

*2026-07-01, version 8.60.0*

It definitely works for me. The responses are relevant and professional.

### 5/5 — HazeAllure

*2026-06-09, version 8.59.1*

Love how it lets me connect with my customers

### 4/5 — Seydou

*2026-06-01*

Je suis satisfaite

## Frequently asked questions about Shopify Inbox

### What does Shopify Inbox do?

Shopify Inbox is a business chat app designed to help you communicate with customers and sell directly through chat. It allows you to save time on support, build stronger customer relationships, and close sales faster by integrating directly with your Shopify store.

### What are the key features of Shopify Inbox?

Key features include the ability to send products, discounts, and new orders directly within chats, send automated messages, continue conversations over email, track when customers add or remove items from their shopping cart, and assign chats to your staff to manage conversations efficiently.

### Is Shopify Inbox free to use?

Yes, Shopify Inbox is a free business chat app. There are no associated costs for using its core functionalities to communicate with customers and drive sales.

### What platforms is Shopify Inbox compatible with?

Shopify Inbox allows customers to contact you from your online store's chat and the Shop app. The app itself is available on iOS, enabling you to manage these conversations on the go.

### How can Shopify Inbox help me sell more?

Shopify Inbox helps you sell more by enabling direct product sharing and discount offers within customer conversations. You can also turn conversations into checkouts by sending order updates and notifications, and by understanding customer cart activity to proactively engage.

## Version history (last 5 releases)

### 8.62.0 — 2026-08-28

Bug fixes ans improvements

### 8.61.0 — 2026-08-04

Bug fixes and improvements

### 8.60.0 — 2026-07-01

Bug fixes and improvements

### 8.59.1 — 2026-06-03

Bug fixes and improvements

### 8.56.0 — 2025-11-07

Bug fixes and improvements

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## More apps by Shopify Inc.

- [Shopify: Sell online/in person](https://appshunter.io/ios/app/shopify-sell-onlinein-person/id371294472)
- [Shopify Point of Sale (POS)](https://appshunter.io/ios/app/shopify-point-of-sale-pos/id686830644)
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- [Shopify Balance](https://appshunter.io/ios/app/shopify-balance/id1640703353)

All apps by Shopify Inc.: https://appshunter.io/developer/371294475

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*