# Shopify Inbox — user reviews > 574 indexed App Store user reviews of Shopify Inbox by Shopify Inc., rated 4.80/5 from 13,134 ratings. - Source: https://appshunter.io/ios/app/shopify-inbox/id1301681854/reviews - App overview in markdown: https://appshunter.io/ios/app/shopify-inbox/id1301681854.md - Rating breakdown: 5★ 11,812 · 4★ 646 · 3★ 263 · 2★ 108 · 1★ 305 ## What do users think of Shopify Inbox? Overall sentiment: neutral **Pros** - 🚀 Quick response to customer inquiries - 👍 Helpful for increasing sales conversions - 💡 Useful for providing customer service - 👍 Customization options for chat - 🚀 Efficient for responding to customers on the go **Cons** - 🐛 Delayed message updates and notifications - 🐛 Inability to switch between multiple stores - 🐛 Crashes and glitches - 🐛 Spam and scam messages from 'experts' - 🐛 Inability to block or filter unwanted messages **Commonly reported bugs** - Notifications not working properly - Persistent 'unread' notifications even after messages are read - Inability to switch between multiple store accounts **Most requested features** - Ability to set store hours and availability - Option to forward chat logs and customer info via email - Bulk archive/delete of old chat messages - Integration with WhatsApp Business - Ability to send and receive images/files in chat ## Newest reviews (14 of 574) ### 4/5 — Billee&Co *2026-08-20, version 8.61.0* Professional Prints ### 4/5 — Seydou *2026-06-01* Je suis satisfaite ### 2/5 — One way login *2026-05-24, version 8.56.0* I don't know what the issue is. Been battling it for over a year.. You can't be logged in on both shopify app and inbox app at same time. Takes a bit of time/work to log in to your store via this inbox app and doing so logs you out of the shopify app. As you can imagine, this is far from efficient and a waste of time when trying to look at customer orders while chatting with customers. It's wild we are in 2026 and have to deal with this issue with such a high mainstream app/service/company ### 2/5 — Forming Response = Inability to reply to my customers *2026-05-12, version 8.56.0* The app works good, when it works. But alot of the time, as I’ve typed out the response I want to give to my customer, I’m unable to send it as the app is still trying to “form a response” of its own, which will get delayed anyways. ### 5/5 — Novaire *2026-04-07, version 8.56.0* I’m Satisfied with the online products that were provided. Lots of nice things. I will definitely shop for more!😄 ### 5/5 — Shopify inbox is great *2026-03-28, version 8.56.0* The auto generate reply and how it organizes and sorts spam has been great so far! ### 5/5 — Amazing *2026-03-18, version 8.56.0* Absolutely love it!! ### 5/5 — Awesome! *2026-03-17, version 8.56.0* So cool to use ### 4/5 — Needs to save draft messages *2026-03-01, version 8.56.0* So incredibly frustrating when you write a long message switch apps to check something and then the app reloads and it’s gone. The app desperately needs to automatically save drafts ### 5/5 — NC57 *2026-02-23, version 8.56.0* Good store to use ### 5/5 — Email *2026-02-18, version 8.56.0* Ight ### 2/5 — Spam *2026-02-10, version 8.56.0* Keep getting spammed, going to have to remove it because I’m tired of getting messages trying to sell me services or asking about how I run my store ### 5/5 — Ten Ten *2026-02-09, version 8.56.0* Best e-commerce platform ### 3/5 — Basic improvements would make a big difference *2026-02-07, version 8.56.0* Solid app but needs work on refreshing the feed - often have to leave and re-enter chat to see latest messages. Product tagging is clunky - most used and multi tagging would be helpful. Being able to cancel AI response and not overwriting a human response would be great improvements too. As would being able to train the AI. ## Most critical reviews (10 lowest-rated) ### 1/5 — The auto reply is not great and stalls the process *2026-08-25, version 8.61.0* The auto reply is great. Till it isn’t and then you can’t cancel its search and simply reply to the customer ### 1/5 — SMALL BUSINESSES BEWARE *2026-07-29, version 8.60.0* Your legitimate business funds are not safe with Shopify. Shopify is engaging in deceptive and fraudulent business practices. They allowed 302 fraudulent charges to be stolen from my balance account, thousands of dollars gone and they blamed me, blatantly lied to me and told me the best course of action would be to close my small business that I had with Shopify for 9 years and to file a case with the FDIC about theft SHOPIFY IS NOT A GOOD COMPANY FOR SMALL BUSINESSES!!! USE SQUARE. ### 1/5 — MD *2026-05-04, version 8.56.0* Alerts not loud enough and can’t turn the AI off ### 1/5 — Awful *2026-04-27, version 8.56.0* The app has gotten so much worse with the AI that erases everything I write. I would not recommend and I hope Shopify makes this useable. Slam packed with bugs, I have turned of the AI feature that auto types replies, despite that if I’m in the middle or replying to a customer and they send another message it deletes everything and rewrites the message. This has been an issue for months and has not been fixed, extremely problematic. Furthermore, the app has quite frequent hangs where it just gets stuck if it was open too long. When it works, it’s a great tool. ### 1/5 — Missing communication *2026-04-04, version 8.56.0* After the initial reply to the original inquiry is sent, all other communications seem to be disappearing. Trying to repeat the message doesn’t seem to work either. This app is doesn’t work! ### 1/5 — Zero support from Shopify *2026-02-01, version 8.56.0* Shopify is great until you have a problem, then they provide almost no support, even making it extremely difficult to contact them. I’ve been Locked out of all their mobile apps for 2 weeks because they failed to update my new phone number. Their “recovery codes” don’t work to get me back on. Their support agents say they can’t help. Their escalation gets no response. I’m sitting here unable to run my business for 2 weeks now simply because they do not provide timely support. Even when they do reply after several days, none of their emails allow for a reply so you can’t contact them. They obviously have gotten too big for their own good and the user experience is out the window. I promise you this: if you don’t get my account working again immediately, my site will be moving to another platform. ### 1/5 — (UPDATED) annoying *2025-12-27, version 8.56.0* The app has gotten so much worse with the AI that erases everything I write. I would not recommend and I hope Shopify makes this useable. Slam packed with bugs, I have turned of the AI feature that auto types replies, despite that if I’m in the middle or replying to a customer and they send another message it deletes everything and rewrites the message. This has been an issue for months and has not been fixed, extremely problematic. Furthermore, the app has quite frequent hangs where it just gets stuck if it was open too long. When it works, it’s a great tool. ### 1/5 — Unhappy customers *2025-10-03, version 8.55.0* Too many emails sent ### 1/5 — No code sent to use app! *2025-08-07, version 8.54.0* You need to add a code they send to your phone in order to use the app. No code is sent - I tried 3 times and waited 20 minutes! ### 1/5 — Spam infested email leaks *2025-07-13, version 8.54.0* Several bot and spam activity should have options where only if they ordered something they can message you. Not sure how these bots are able to see my level of sales and other info is very concerning they also were able to contact my email through this unacceptable ## Most praised reviews (10 highest-rated) ### 5/5 — 仕事で使てます *2026-08-22* 純正アプリの割には使いやすいと思います。　ええと思う ### 5/5 — Good app *2026-08-03, version 8.60.0* Works great ### 5/5 — The Raspberry Orchard Co. *2026-07-28, version 8.60.0* Excelente ### 5/5 — Amazing app *2026-07-12, version 8.60.0* Smooth real time messaging, great for running a business with Shopify, great integration! ### 5/5 — Very Good! *2026-07-02, version 8.60.0* Great app. Gives customers a chance to get in touch with you very quickly, as long as you are around. If you are going to make them wait, there’s no point. We are super fast at responding to customers and customer service is very important to us. ### 5/5 — Love it *2026-07-01, version 8.60.0* It definitely works for me. The responses are relevant and professional. ### 5/5 — HazeAllure *2026-06-09, version 8.59.1* Love how it lets me connect with my customers ### 5/5 — Slimvera *2026-05-27* Slimvera ### 5/5 — South Bay Deals *2026-05-19, version 8.56.0* Great idea ### 5/5 — Sick app *2026-05-05, version 8.56.0* Works very well --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*