# Shopify Point of Sale (POS) — user reviews > 458 indexed App Store user reviews of Shopify Point of Sale (POS) by Shopify Inc., rated 4.50/5 from 7,465 ratings. - Source: https://appshunter.io/ios/app/shopify-point-of-sale-pos/id686830644/reviews - App overview in markdown: https://appshunter.io/ios/app/shopify-point-of-sale-pos/id686830644.md - Rating breakdown: 5★ 5,991 · 4★ 398 · 3★ 219 · 2★ 165 · 1★ 692 ## What do users think of Shopify Point of Sale (POS)? Overall sentiment: negative **Pros** - 🚀 Intuitive and easy to use - 📊 Integrates well with Shopify - 💳 Supports contactless payments - 🏪 Useful for in-person sales **Cons** - 🐛 Frequent bugs and glitches - 🔄 Unstable after updates - 🕰️ Slow checkout process - 🤖 Poor customer support - 💰 Expensive for basic features **Commonly reported bugs** - Inventory sync issues - Barcode scanner not working - Card reader frequently disconnects - Crashes and freezes - Incorrect staff login tracking **Most requested features** - Ability to switch stores without logging out - Improved inventory management - Option to round cash payments - Customizable discount functionality - Streamlined checkout workflow ## Newest reviews (19 of 458) ### 3/5 — Great when it works *2026-07-03, version 11.9.1* POS is a great app but it seems everytime they do an update it breaks something. The most recent being the search function, notes says it’s updated but I spent 2 days with it saying random items didn’t exist. Spoke to support and they said there wasn’t anything wrong but all of a sudden after a further small update it’s all working again. Hmm. It’s a shame it’s so great when it works that they won’t just leave it alone instead of doing random things to it that no one asks for ### 2/5 — Search function never works *2026-06-12, version 11.8.4* Search function never works correctly ### 2/5 — Do the creators talk to people who actually work in busy shops? *2026-06-12, version 11.8.4* There are far too many updates changing the way POS works. This is confusing for staff using POS. There are now way too many steps at the end of a sale. It used to be easy but now there are 5 steps from pressing payment type to ending the sale, it should be no more than two…payment type…receipt options. That’s it! They have messed around with discounts and continuously move where options are. You still can’t complete a return without receipt/knowing the order number all of the years on. There are some good points to POS but it’s way over complicated after all of the updates and doesn’t support a busy, fast paced checkout which needs a till system that is quick and efficient. Customer don’t enjoy waiting for us to click through page after page just to end the transaction. We are considering different options in our shop now as it’s become so hard to use. Hoping this gets changed asap before we have to. ### 4/5 — Great app! *2026-05-19, version 11.6.1* Great overall experience! Easy and fast to use. The only problem is the receipt is hard to send via email or text to the customer, it is complicated to get the email/number correct. I have not yet used the new version and I hope that that small problem is solved. I totally recommend this app to all small businesses with Shopify! It is a very wonderful experience. ### 2/5 — Barcode Scanner Pairing *2026-05-12, version 11.6.0* Pairing a Socket 740 is an exercise of repeated failures ### 2/5 — What happened?! *2026-05-10, version 11.5.2* This used to be a great app but now doesn't function properly. I loved the bar code scanner but now it almost never works. Same thing with the card reader it almost never connects causing loss in sales! I've tried using it on multiple devices and it's the same on all of them! I'm seriously considering changing platforms for my buisness. ### 1/5 — Jedes Update eine Verschlechterung *2026-05-09, version 11.5.2* Jüngstes Beispiel ist, dass man seit dem letzten Update Bargeldentnahmen aus der Kasse nicht mehr mit einer Notiz versehen kann und dadurch die Zuordnung der Quittungen erheblich schwerer macht. ### 1/5 — Onboarding nightmare *2026-05-09, version 11.5.2* I thought a washing machine had the worst UX but Shopify is a POS literally. I was trying to help someone receive payments and the app is stuck in the create a pin screen and nothing works. No support, just dead on delivery. ### 4/5 — Broken with update *2026-05-07, version 11.5.2* Do NOT install the latest update. It screws up your product library and almost nothing comes up with search. Renders the app unusable ### 1/5 — Serious issue *2026-05-01, version 11.5.1* Scanning barcodes resets the app to the lock screen but only if auto lock is turned on. ### 1/5 — barcode scanning *2026-04-21, version 11.3.2* app is no longer scanning bardoes. ### 2/5 — Meh *2026-04-20, version 11.3.2* The app design is nice, super buggy. Have to constantly close app cause it hangs on trying to search items, at checkout trying to choose form of payment type, or when searching customer name. Huge potential but seems to drop the ball. **update** I did what the developer suggested, still hangs. Now when starting the app it will freeze then I have to force close app. Frustrating cause we have online store front that allows the pos to communicate with our online store . Just would be nice to have the app not freeze every 10-20 min while performing a normal function. **update** sent bug report, as recommended by app developer. The app is completely updated and it still hangs, the worst part is it will do this during transactions. So we are constantly having to force close and reopen the app, which will work for about an hour before having to do a force close yet again. ### 1/5 — POS app can’t save customer info *2026-04-19, version 11.3.2* Idk what us up with this update. Haven’t been able to create new customer profiles without an error message at POS. Super inconvenient and causes so much friction at checkout. Terrible customer experience. ### 1/5 — Latest update is very buggy *2026-04-18, version 11.3.2* Latest update is so full of bugs it’s hard to believe it got released. Cart won’t load, certain products don’t show up. Please fix ASAP ### 1/5 — update cause old hardware to fail *2026-04-16, version 11.3.2* huge disruption to our business pos go and zebra scanner are now broken after latest update ### 1/5 — Reintroducing bugs again *2026-04-16, version 11.3.2* QA process for shopify is gone. I am store owner on rights and every update i keep losing mu ability to run till counts apply discounts and other items that should be caught in QA ### 2/5 — The app could be great, but having it fail while making a sale is a huge issue *2026-04-13, version 11.3.0* Multiple times now I’ve had to completely uninstall and reinstall the app while trying to make a sale at a show. This is an insane experience, and makes it really hard to have confidence. What happens is the app locks up when showing variants, and never loads them. I’ve thrown away the app, even logged out and back in, it only corrects after throwing the app away. And after the last update, it’s started blocking the product listing when you search with the keyboard, so now I have to scroll through all of my products to find the right one. It’s a seriously poor experience for both me and my customers. ### 2/5 — Meh *2026-04-06, version 11.3.0* The app design is nice, super buggy. Have to constantly close app cause it hangs on trying to search items, at checkout trying to choose form of payment type, or when searching customer name. Huge potential but seems to drop the ball. **update** I did what the developer suggested, still hangs. Now when starting the app it will freeze then I have to force close app. Frustrating cause we have online store front that allows the pos to communicate with our online store . Just would be nice to have the app not freeze every 10-20 min while performing a normal function ### 1/5 — Persistent Reader Connectivity Issue Unsolved *2026-04-06, version 11.3.0* They clearly know this is an issue, but their solution has been to sell additional hardware that doesn’t actually solve the problem. They gaslight you into thinking you are the only one having the issue despite extensive evidence online that all merchants encounter these issues. As a 10 year customer, I’m looking elsewhere due to the impact this has on my business. ## Most critical reviews (10 lowest-rated) ### 1/5 — Belege werden fast nie gedruckt *2026-08-11* Wir haben massive Probleme mit den Beleg zu drucken! Ich kann jeden tag den 400 euro Drucker neu verbinden ! Am Weihnachtsgeschäft kann man sich sowas nicht leisten !! Bin mehr wie enttäuscht und so viel geld für TSE jede Kasse 50 euro mtl. Und dann Shopify pro und unser online shop, da bin ich mtl. Über 300 euro mtl. Mit solche Probleme **Developer response:** Vielen Dank fur die Ruckmeldung. Bei taglichen Verbindungsabbruchen empfehlen wir, den Drucker zuruckzusetzen und neu zu koppeln. Melden Sie das Problem uber POS > Support > Fehler melden, damit unser Team Ihr Setup prufen kann. Fur weitere Hilfe besuchen Sie help.shopify.com/support. ### 1/5 — POS software for iMac *2026-08-08* Come on, guys!! Please add a POS system for the iMac as well! Such a big company, yet in-store we only have the option to sell through an iPad or phone??? We are retailers, not street vendors… 😅 **Developer response:** Thank you for this feedback. We understand the need for a desktop POS experience in a retail setting. Currently, Shopify POS is designed for iPad, iPhone, and Android devices. Your feedback about iMac support is valuable and helps our team understand what retailers need. For questions, visit help.shopify.com/support. ### 1/5 — SMALL BUSINESSES BEWARE *2026-07-29, version 11.11.0* Shopify is engaging in deceptive and fraudulent business practices and will your legitimate business funds are not safe with Shopify! Shopify will lie to your face and tell you that support chat can’t answer your questions, only Shopify Team leads can lie to your face and force financial harm on your business ### 1/5 — Changes Too Frequent *2026-07-23, version 11.10.2* Items within app change way too frequently with very little notification to the POS side. ### 1/5 — Forgotten pin… locked out forever *2026-06-20, version 11.8.5* Will not let you log in to change pin number if you forget. So the app is useless to me. Deleting until their AI can figure it out I guess… ### 1/5 — Brutal *2026-06-13, version 11.8.4* If you’re logged in, you can never log out. ### 1/5 — We lost money because of this awful app *2026-06-01* This app completely let us down during a trade show pop up. Support offered basically no solutions other than try factory resetting your phone. Do not rely on this app or shopify buy a card reader and choose a different company. **Developer response:** Thank you for sharing this, and we are sorry to hear this issue occurred during your pop-up. We understand the importance of being able to complete sales at a live event. We would still like to help and make sure your setup is reliable for future events. If you are open to it, please reach out at help.shopify.com and ask to speak with a POS specialist. Our support team will be able to review your set-up and advise further. ### 1/5 — HORRIBLE UPDATE *2026-05-31, version 11.7.0* Please fix this, the newest update is ruining our in store sales. Every time someone checks out the buttons for cash go away and we had to force close and try and click it fast before the buttons disappear and then we have to force close the app between every purchase because the screen won’t clear and freezes and then doesn’t even give us an option to print a receipt. The new update and recent ones have been a NIGHTMARE. I don’t know how we can continue using Shopify in our brick and mortar if this continues because we can’t take all of this chaos anymore and it is SO SLOW! On top of that the new update for returns and exchanges is the worst! So confusing and impossible to figure out how to do an exchange. Are humans even making these updates?! They make no sense!! ### 1/5 — Awful update *2026-05-30, version 11.7.0* What is going on with the POS Shopify app? This update is hiding checkout options when we need customers to pay. Freezing when an order is able to finish so we have to force close the app all day between purchases. Where in the world or how do you do an exchange??? The button says return or exchange but only gives return option. This app has become horrendous lately for our business ### 1/5 — Recent update causing problems *2026-05-13, version 11.6.0* For the second time this year (2026), a poorly optimized update was allowed to go live. Crippling the checkout process; slow non responsive interface, constant app crashes, failed checkouts & exchanges. If you are debating whether or not to use Shopify, avoid at all costs. They are pushing half baked AI imagined software updates onto us, and it will not end anytime soon. Stick to windows based POS systems. ## Most praised reviews (10 highest-rated) ### 5/5 — 更改價格方式 *2026-04-22, version 11.3.3* 後來有找到更改方式，就變成直覺式，十分滿意 ### 5/5 — Excelente ! *2025-06-06* Um excelente app e seus recursos! ### 5/5 — Please add *2024-09-26, version 9.18.2* Great. But please add sales total while calculating a sales discount. ### 5/5 — Intuitive *2024-08-14, version 9.15.0* Very intuitive easy app. Lots of improvements and good updates always getting added. Happy to have switched to this POS. ### 5/5 — Update causing issues *2022-05-31, version 7.0.2* I have just updated and since then my pos keeps locking up, needing to lodged in, won’t log in, and prints 3x receipts every time. I have done the adjustment’s suggested but we are still having issues ### 5/5 — Problem *2022-01-20, version 6.75.0* The app dosent let me register. It only allows me to start a session. I couldn’t find a web page to register either ### 5/5 — Easy *2021-12-18, version 6.72.0* Love this technology you can literally have your store in your pocket and sell from anywhere! ### 5/5 — Ok so far *2021-11-29, version 6.69.0* Not used in anger yet but it looks very smooth ### 5/5 — So easy *2021-11-29, version 6.69.0* This makes selling from anywhere possible. Easy to setup and use. ### 5/5 — Pratique *2021-10-16, version 6.64.0* !! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*