# ShopWSS — user reviews > 88 indexed App Store user reviews of ShopWSS by WSS/Eurostar, Inc., rated 4.40/5 from 1,373 ratings. - Source: https://appshunter.io/ios/app/shopwss/id1308732972/reviews - App overview in markdown: https://appshunter.io/ios/app/shopwss/id1308732972.md - Rating breakdown: 5★ 1,081 · 4★ 66 · 3★ 39 · 2★ 29 · 1★ 158 ## What do users think of ShopWSS? Overall sentiment: negative **Pros** - 🚀 Great deals - 🚀 Smooth app experience - 👍 Easy to use - 👍 Helpful updates **Cons** - 🐛 Buggy app - 🐛 Unreliable login and account management - 🐛 Inconsistent user experience - 🐛 Inaccurate size information - 🐛 Unreliable order tracking and fulfillment **Commonly reported bugs** - Inability to add items to cart - Inability to save wishlist - Incorrect last name validation - Inconsistent login and sign-up experience - Unreliable order status and tracking **Most requested features** - Improve app stability and reliability - Enhance account management features - Provide accurate size and inventory information - Improve order tracking and fulfillment ## Newest reviews (13 of 88) ### 2/5 — ? *2024-02-28, version 1.9.99* The app will not save my wish list ### 1/5 — Can’t log in or buy anything *2024-01-27* I’ve sat there for two hours, trying to sign in and yet the app won’t even allow me to sign in after I put in my credentials so I can’t even use my gift card becasue the closest store is three hours away from me, anytime, I tried to use my gift card without an account. It still wouldn’t work and not allow me to buy the shoes using my gift card. i’m very upset. ### 3/5 — Shopping cart empty *2023-12-09, version 1.9.99* I fill my shopping cart with a bunch of shoes and I come back later to see that my shopping cart is empty. I lost all the shoes I wanted to buy ### 2/5 — My Wishlist Glitch *2023-10-20, version 1.9.99* When I leave the app, my wish list is deleted. This makes it difficult to buy shoes when the shoes I have lined up keep disappearing. Please fix in next update. ### 1/5 — App is fine - dealing with them is a hassle *2023-09-30* Usually I buy in store from WSS. Ordered a pair of soccer cleats. As soon as they were put on something didn’t feel right. Compared them to the same model, smaller size and there was a seam in the shoe that caused discomfort. An obvious defect. Didn’t have it at a local store, and can’t return to the store…Come on, it 2023. Every other major retailer allows in store returns. Then I’m asked for pictures of the defect. Oh really? A shipping label must be worth losing a customer. ### 1/5 — My last name *2023-07-29, version 1.9.99* The app keeps calling my last name in valid ### 1/5 — Trash *2023-07-04, version 1.9.99* I hate this every time I tried putting in my info it kept giving me this white screed it is trash do not recommend ### 1/5 — W.S.S *2023-05-13, version 1.9.99* The Best Shoe Store with amazing deals and prices ### 1/5 — Bad app need to work on it *2023-05-01, version 1.9.99* App doesn’t work when I want to add address or something it doesn’t work and when i put my name it says use a valid name 👎👎👎 ### 1/5 — The app jus doesn’t work *2023-04-19, version 1.9.99* I reinstalled it 1k times updated it another 1k and still can’t add more than one item to the cart or take out the only item I’ve got in the cart 🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️🤦🏽‍♀️ ### 2/5 — bought shoes *2023-04-08, version 1.9.99* the prices are ok but i have a problem i bought the shoes and never got my points ### 1/5 — Points *2023-03-11, version 1.9.99* My points do not appear in the app only on my recent ### 3/5 — App review *2023-03-01, version 1.9.99* The app would be better if you could give a review on smiths shoes you purchase here. ## Most critical reviews (10 lowest-rated) ### 1/5 — SCAM *2026-05-21* I purchased a pair of shoes in size 12, but they sent me a size 10.5 instead. I don’t understand how this happened because I carefully checked the size before placing the order. Their response was simply that they shipped a size 10.5 and that the order was finalized with no returns allowed. This is the first and last time I buy anything from this store. I highly recommend buying from another app instead of WSS. ### 1/5 — I don’t like the app *2025-12-03, version 4.9* I put my size in the filter, I get excited bc nice shoes popn up but once I click it, it says don’t have the size, I created a wishlist lol but where is it I searched and the u.s shoe sizes for kids is way off my son where a 3 but the chart has 11.5-12.5 what is that ### 1/5 — Doesn’t work *2025-08-10, version 2.1.9* It honestly doesn’t work only for them to charge you but if you have points they won’t get applied it will ask you to sign in even though your signing in already. I can’t even change my address after inputting it constantly says error ### 1/5 — Update the app *2025-02-16, version 2.1.3* Can you please update this app?! It’s so outdated! I can’t add anything to my cart, I can’t store anything in my favorites. I can’t update my address without a pop up saying “throttled” or “error” it’s been 7 months since last update fix these bugs man do y’all not want our money? ### 1/5 — Scam *2024-11-26, version 2.1.3* Scam company, sends obviously fake shoes, unreturnable, not refundable, nonreplaceable. Cheaper prices does not always mean better. ### 1/5 — Do not buy shoes from this company *2024-08-08* I ordered it and they said can’t sent to different address. I ordered shoes for my grandkid. I talked to them and they said they will cancel it and return my money back. I have been waiting for a week and half for money to return. I just got email from them they shipped it to other state. Where did they got the address to shipped it to California? I’m from Arizona and asked them to shipped to Nevada. They are scammers. I have to report to my bank. ### 1/5 — Registration *2024-07-09, version 2.1.3* Doesn’t let me register my account. ### 1/5 — Not Inclusive *2024-07-08, version 2.1.3* I could not create an account because it claimed that my last name was not a “valid last name.” ### 1/5 — Terrible app *2024-05-10* First, you can’t even sign up and set up an account. Second when you go to filters type in gender and size apparently there’s zero products even though I have a common size 2nd the top left three lines drop-down menu is also not working correctly as every time I would go down it says there is no shoes available. ### 1/5 — Unable to sign in to app *2024-02-16, version 1.9.99* I created a new account on the website, but unable to log into the app. It is stuck on the spinning wheel, or goes to empty page. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Deals *2025-10-09, version 4.5* Nice shoes ### 5/5 — Great app!! *2025-09-22, version 3.7* Love the updates. Easy to use now ### 5/5 — 2025 New version *2025-09-19, version 3.7* Loving the new app and its features! So smooth!! ### 5/5 — Elianna meza *2024-07-23, version 2.1.3* It won’t let me sign up ### 5/5 — Falla *2023-12-04, version 1.9.99* No se porque no me deja cargar el app?? ### 5/5 — Great for shoe shopping *2023-03-03, version 1.9.99* Great ### 5/5 — Muy bien servicio *2023-02-25, version 1.9.99* Muy bien servicio. Me gusta ### 5/5 — Finally *2019-12-01* Finally. I used to use this app before the update. Thank you so much for making this app so much easier. I have already bought several clearance items and the new Jordan’s. Thank you! ### 5/5 — WSS is great! *2019-12-01, version 1.9.7* This app is convenient, fast and easy ### 5/5 — Easy and Simple to use!! *2019-11-28, version 1.9.6* Such a great app making shoe buying simple! Easy to navigate through and a sleek design! Love the app!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*