# Shore United Bank — user reviews > 62 indexed App Store user reviews of Shore United Bank by Shore United Bank, rated 4.83/5 from 4,611 ratings. - Source: https://appshunter.io/ios/app/shore-united-bank/id510458046/reviews - App overview in markdown: https://appshunter.io/ios/app/shore-united-bank/id510458046.md - Rating breakdown: 5★ 4,143 · 4★ 299 · 3★ 82 · 2★ 28 · 1★ 59 ## What do users think of Shore United Bank? Overall sentiment: positive **Pros** - 👍 User-friendly app - 🚀 Efficient and effective - 🔒 Great security features - 💡 Convenient features like Zelle - 👍 Friendly and helpful staff - 👍 Smooth transition from previous bank **Cons** - 🐛 Pending transactions shown as available - 🐛 Occasional app crashes or freezes - 🐛 Difficulty transferring funds to/from external accounts - 🐛 Expired session/login issues - 🐛 Mobile deposit issues after recent updates **Commonly reported bugs** - Pending transactions shown as available - App crashes or freezes - Difficulty transferring funds to/from external accounts - Expired session/login issues - Mobile deposit issues after recent updates **Most requested features** - Open savings account directly through the app - Ability to control ATM card settings within the app - Extend online banking session timeout - Improve mobile bill pay for commercial accounts ## Newest reviews (17 of 62) ### 2/5 — Trying Too Hard to be Sleek *2026-08-27* Prior to this update, I heavily relied on the ‘how much do I have to spend’ for budgeting. With the new update, it’s more tedious. I have to go through three extra steps to do the exact same thing. In addition, rather than it just saying “-$$$” if I’m over budget, it literally says “$$$$ over budget” …. Why? What a useless change. Is this a petty thing to complain about? Yes. However, the phrase, “if it ain’t broke, don’t fix it” exists for a reason. The coloring system is also… very hard to look at. It’s all very bright, all the time. I just think this update was primarily to make the app more sleep but they went over the top. All the ‘fixes’ were cosmetic and all of my issues, which I never had before, are now cosmetic. It’s disappointing. ### 3/5 — Okay but needs improvement *2026-07-09* App works okay but needs another update in my opinion. Several times now I have gone into my savings account and done transfers to my checking account. The new checking account balance is always accurate and is reflected right away but the savings account balance never shows correct new balance until after you log out of the app and then back into the app. For an everyday personal user and account holder with this bank I just find it to be a little inconvenient. If this could be improved and revised that would be awesome ### 3/5 — Update? *2026-03-24, version 7.102.0.16769* When are coming up with an update, because the Face ID doesn’t work on this app? ### 3/5 — Shows items in pending status that are not pending *2025-10-07* I called the bank today because a deposit I made 2 weeks ago in cash, while showing available, is showing pending on the app both in the list of transactions and in the transaction detail. They said everything is fine on their end and it is posted… and they have no phone number for me to contact for app support. So I guess I have to make a complaint here instead of getting a resolution to my issue which is silly. ### 3/5 — Features *2025-10-06* The app would be even better if you could simply open a savings account linked with your checking through the app instead of having to go into the bank. ### 3/5 — Card controls *2024-10-17, version 7.48.1.12423* I wish I was able to control my ATM card from the app like I could with my old bank Truist ### 3/5 — Slow bank *2024-08-31, version 7.48.1.12423* Very slow bank moving transactions into my banking account ### 3/5 — Transferring Funds *2024-02-15* I do not rule out the possibility that it could be simply because of my lack of ability to properly navigate through your app. But I find it difficult to figure out how to transfer money from a different bank into shoreline and vice versa. I’m going to try again to figure it out. I wish the verbiage on your app was a little more clear on how to do that. ### 3/5 — On line banking *2023-11-26* I love shore united bank. All the staff are friendly and helpful. The only issue I’ve experienced is with the on line banking. More time needs to be allowed on the app. My time usually expires a few times before I’m actually finished. ### 5/5 — User Friendly…Simple *2023-03-15* All the bells and whistles without the nonessential clutter It would be nice to have mobile bill-pay for commercial accounts. ### 5/5 — CNB *2022-10-21, version 7.18.1.9036* Very easy to use web site. Even technologically backward people like me find it easy to use. ### 5/5 — For being there when we need *2022-09-02* To fix up messed up pass words. Or getting into the app or a smiling face on a rainy day. Thanks. ;>}. And helping me reopen an account the got locked and helping me dept funds. ### 2/5 — Needs work *2022-08-25, version 7.14.2.7694* No option to send money to an individual. The Zelle feature doesn’t work. It just loads ### 5/5 — Staff at Marshalee Drive are exceptional. Service is great. *2022-07-06, version 7.14.2.7694* Thanks ### 5/5 — Awesome *2022-06-13, version 7.14.2.7694* They’re the best bank ever they treat everyone so well ### 5/5 — Great customer service *2022-05-24* Shore United has been amazing. I was. Severn customer before and the customer service and technology improved significantly with the transition to Shore United. The app works really well especially for transfers. ### 5/5 — Thank you. *2022-04-08* I have been with this bank for many years, the service you receive is amazing. All staff are very friendly and helpful. Thank you, ## Most critical reviews (10 lowest-rated) ### 1/5 — Laughable *2026-05-01* Garbage app from an increasingly garbage bank. 30+ years of being a customer - back to the days of Talbot Bank (when they were a small hometown bank). Rapid growth and greed destroyed them and the app is a prime example. I have 3 banking apps and this is only bad one. Shore United offers facial recognition, but it hasn’t worked on their app in the last 6 months (constantly disabled despite being on; face ID works fine on every other app). Other banking apps offer immediate notifications re: transactions. Shore United app does not offer any security alert options through the app aside from “Email Me”. All other banking apps offer immediate pop-up notifications. Shore United is behind the times and should offer real time alerts from the app. Instead, they’re more concerned with wanting you to “link external bank accounts” from other financial institutions. They need to focus on improving their technology instead of trying to use customers find out who their competitors are. Real time alerts are a basic security feature. Shore United doesn’t seem concerned about making sure their app even offers the bare minimum. ### 1/5 — Mobile app *2026-04-06, version 7.102.0.16769* No matter how much personal info put in including account number it will not let me sign in mobile. ### 1/5 — Terrible App *2022-04-30, version 7.7.2.4084* Stone Age app! When scheduling a loan payment you have to do 5 days ahead of time. It takes 5 days for them to initial a payment!! A check would get there sooner. ### 1/5 — Embarrassing app for an embarrassing bank *2021-06-11* Backward savage run app. Same people using this bank to hold their money are the same idiots developing it. It’s extremely evident why this bank is and stays so small. The app doesn’t work. Staying “logged in” only logs you out quicker. Balance is always delayed by 24 hours so numbers are off. It’s clunky and some pages remain half way on the page after closing. Poorly made, no effort. Real testament to the rest of this financial institution. ### 1/5 — Used to love it *2021-06-07, version 7.0.2* Great app until the most recent update. It will no longer finish my Mobil deposits. It takes the pictures and never registers that it has taken them. And won’t move on to the next step. So frustrating. ### 1/5 — Poor technology *2020-12-04, version 4.4.13* Shore United app no longer supports iPad for mobile banking. If you want convenient online banking, go elsewhere. ### 1/5 — App review *2019-10-22, version 4.4.13* Cumbersome app program. 1880 bank app is much easier and user friendly. Look into what they have. Branch service is slow but friendly. ### 1/5 — App and online *2019-05-25, version 4.4.x* This app locks out to easily and the only way to get back in is to call the bank the bank is not open late enough and has no 24 hour customer service phone line which is really inconvenient there for the app another week to get in it’s just not user-friendly ### 1/5 — Useless *2018-05-09, version 4.2.0* Whenever I’ve tried to sign in for the past 2 months I get asked the security questions and then a screen pops up saying “Enter phone number to enroll in mobile banking”. I enter my phone number and it gives an error “Device Id not found”. I used the app successfully for over a year. They update, it stops working. Good luck contacting support. On my 2nd month of waiting after sending 4 emails between then and now. Uninstalling. ### 1/5 — Doesn’t let use my fingerprint anymore *2018-03-05, version 4.0.8-599* 👎🏿👎🏿👎🏿👎🏿👎🏿Doesn’t let use my fingerprint anymore it always said the Touch ID was disabled please sing on with your access id and select quick access but don’t work. I please fix it! ## Most praised reviews (10 highest-rated) ### 5/5 — Great bank. Great app *2024-12-28* I’ve been with shore since 2012 and their online presence has been fantastic. If something isn’t right they have a well trained human to help you. Not a bot. ### 5/5 — Love MY bank & APP *2024-12-26* The bank is so convenient itself and they really made it so much easier with the online banking option to move money from my accounts as well as Zelle within the app. They have great security features and the bank even personally called me to confirm it was me to approve my online bank setup. I’ve used the app ever since and LOVE it. Not one complaint! ### 5/5 — Great Service *2024-10-20* Communication is great, if I have a problem it is promptly resolved. I have been associated with this bank for over 50 years. My mother retired from the Talbot Bank. I have not had any problems with this bank. Keep up the great work. ### 5/5 — Helpful *2024-06-16, version 7.48.1.12423* Always helpful ### 5/5 — Review *2024-06-01, version 7.48.1.12423* The shore bank in Dover is phenomenal Susanne Robin Mark Terry are the best The shore in Milford the manger is phenomenal Highly recommend shore united ### 5/5 — App as good as the bank *2024-02-12, version 7.29.1.10675* Shore United is an excellent bank. It’s efficient, effective and reliable. So is the app. ### 5/5 — Great Bank! *2024-01-02, version 7.29.1.10675* It was a smooth transition to Shore United from CBTC… ### 5/5 — Transferring money *2023-10-05, version 7.29.1.10675* Moving money to family members is easy ### 5/5 — Transfer made easy-I love it! *2023-08-22, version 7.29.1.10675* Transfers made easy-I love it! ### 5/5 — Shore United Bank *2023-05-18, version 7.29.1.10675* Love the tellers at this bank they are very professional and polite and friendly all of them --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-02.*