# Shouqi Ride-hailing APP — user reviews

> 100 indexed App Store user reviews of Shouqi Ride by 首约科技集团股份有限公司, rated 3.90/5 from 129 ratings.

- Source: https://appshunter.io/ios/app/shouqi-ride-hailing-app/id997586276/reviews
- App overview in markdown: https://appshunter.io/ios/app/shouqi-ride-hailing-app/id997586276.md
- Rating breakdown: 5★ 91 · 4★ 1 · 3★ 3 · 2★ 2 · 1★ 32

## What do users think of Shouqi Ride?

Overall sentiment: mixed

**Pros**

- 🚗 High-end, clean cars
- 👨‍✈️ Professional and courteous drivers
- 👍 Good service overall
- 💯 Reliable and punctual
- ✨ Clean and pleasant interiors
- 🗺️ Drivers know local routes
- ✅ Safe and secure rides
- 📱 Easy to use app

**Cons**

- 📉 Limited availability
- 💸 Expensive pricing
- 😠 Poor customer service
- 🐛 App bugs and glitches
- 💳 Payment issues
- 🚫 Unreasonable fees
- 🗺️ Navigation problems
- 🚖 Drivers sometimes绕路 (take detours)
- 🗣️ Language barrier for foreigners
- 📱 App not working for some users
- 👎 Inconsistent service quality
- 💰 Unclear pricing and hidden charges

**Commonly reported bugs**

- App crashes frequently
- Verification codes not received
- Cannot log in after multiple attempts
- App defaults to English and cannot be changed back to Chinese
- Navigation routes are incorrect
- Payment system issues, including balance not showing or being used
- App not working on British phones
- Side-swipe back function not working
- App not compatible with older iOS versions
- Frequent app crashes after updates
- Login failures
- Inconsistent behavior across different app versions

**Most requested features**

- Add language options for international users
- Improve map functionality
- Offer more discounts and promotions for loyal users
- Allow international credit card payments
- Improve customer service responsiveness and problem-solving
- Add a feature to track driver's location more accurately
- Provide clearer explanations for fees and charges
- Allow users to choose their preferred language
- Improve app compatibility with older phone systems

## Newest reviews (10 of 100)

### 4/5 — 调车应加强

*2026-07-19*

常常会连续叫车15分钟没有响应
，要加强调控力度

### 4/5 — 调车应加强

*2025-06-27*

常常会连续叫车15分钟没有响应
，要加强调控力度

### 4/5 — 地图功能有待改善

*2025-03-28, version 10.7.6*

普遍来讲，车好，师傅好；自带的地图功能真的不行。

### 5/5 — 特别喜欢首汽约车！

*2024-07-09*

每辆车都很干净，没有烟味怪味。
司机门都很职业文明礼貌！

反馈：
美中不足是有的时候约不到车，只能用其他平台了。
希望有更多的优惠项目，回馈忠实用户。

### 5/5 — 服务好 价格合理的网约车

*2024-01-18*

我是首约的老客户，这么多年首约从没让我失望。

### 5/5 — 很好

*2023-11-09, version 10.2.8*

很好👍

### 5/5 — good job

*2023-11-02, version 10.2.8*

good job

### 5/5 — 好 貴

*2023-10-16, version 10.2.8*

可以惠民点

### 1/5 — 客服差非常差

*2023-05-21, version 10.1.0*

客服服务差，没有更差的

### 1/5 — 纵容司机绕路，坑顾客！请求下架此app

*2023-03-07, version 9.6.5*

纵容司机绕路，坑顾客！请求下架此app

## Most critical reviews (10 lowest-rated)

### 1/5 — 服务很烂

*2026-05-06*

rt

### 1/5 — Limited availability, poor location

*2025-11-07, version 10.8.6*

Unless your company mandates you use it, best avoid. 高德 and 滴滴 are far better

### 1/5 — 收费不合理，重复收费

*2025-08-26*

超时要收超时费（完全可以理解）和等待费（假设超时1小时，中间停车20分钟，要收1小时超时费和20分钟等待费…）重复收费，这是在搞笑呢

### 1/5 — 客服根本解决不了问题

*2025-05-22, version 10.7.9*

客服只会道歉，从不解决问题。能不用就别用

### 1/5 — 设计师大概是撞邪了

*2024-12-02, version 10.6.7*

新图标什么鬼哈哈哈哈哈

### 1/5 — Fraud

*2024-10-23*

Fraud App with no regulation and customer service

### 1/5 — 连侧滑回退都不能用

*2024-10-20*

做的就是一坨屎

### 1/5 — 连侧滑回退都不能用

*2024-08-04*

垃圾

### 1/5 — 引导充值后单方面修改规则，存在乱扣费现象

*2024-03-02*

1. 早期引导用户充值
2. 单方面涨价，同时余额支付不能使用任何优惠
3. 单方面修改规则，结算后不经选择付款方式自动扣余额，还导致不能开发票

### 1/5 — 不是为了平民而成立的公司

*2023-11-08, version 10.2.8*

b

## Most praised reviews (10 highest-rated)

### 5/5 — 很好

*2026-06-09, version 10.9.3*

服务和技术不错

### 5/5 — 这个APP好。

*2026-06-02, version 10.9.3*

车子高端大气，上档次，又干净。司机服务又好又专业。

### 5/5 — Very good

*2026-05-26, version 10.9.3*

Very good. Easy to use.

### 5/5 — 预约的出行

*2025-06-03*

及时接单，靠谱的！

### 5/5 — 最好的司机师傅

*2025-06-01, version 10.7.9*

在北京生活，首选用车！师傅都是北京人，路熟，局气。

### 5/5 — 在国內约车App不能用中文

*2025-04-04*

加个语言選项吧！初级生的开發错误哦！

### 5/5 — 首汽约车就是好！

*2025-03-08, version 10.7.5*

出车时间精准，车况整洁美观；师傅技术精良，服务细致周到；价格合理无欺，首汽约车就是好！

### 5/5 — 谢谢

*2024-11-18*

超棒

### 5/5 — 最好用

*2024-11-04, version 10.6.3*

最好用的软件性价比高

### 5/5 — 赞美。

*2024-10-26*

手屈一指，无人能比。👍👍👍

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*