# Showcase Cinemas - U.S. — user reviews > 96 indexed App Store user reviews of Showcase Cinemas by National Amusements, Inc., rated 4.89/5 from 11,155 ratings. - Source: https://appshunter.io/ios/app/showcase-cinemas-us/id1268892856/reviews - App overview in markdown: https://appshunter.io/ios/app/showcase-cinemas-us/id1268892856.md - Rating breakdown: 5★ 9,388 · 4★ 514 · 3★ 107 · 2★ 26 · 1★ 83 ## What do users think of Showcase Cinemas? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 Convenient for purchasing tickets and concessions - 💡 Affordable ticket options like $5 Tuesdays - 👍 Comfortable and well-maintained theaters **Cons** - 🐛 App crashes and glitches - 🔒 Difficult to reset password or manage account - 👎 Unreliable food ordering and pickup - 💰 Excessive booking fees and service charges **Commonly reported bugs** - Local theaters disappearing from the app - Unable to log in or access account information - Rewards not updating or unable to redeem - Ordering food through the app not working **Most requested features** - Add Apple Pay or other payment options - Improve seating selection and availability display - Provide more transparency on rewards program - Streamline the food ordering and pickup process ## Newest reviews (10 of 96) ### 4/5 — I love the deals! *2026-05-20, version 5.0.14* Only thing I do t like is not being able to cancel a ticket and having to call. ### 2/5 — App has Glitches *2026-05-08, version 5.0.14* Like right now i open app and it goes right to snacks. Wont show me the movies that are playing. Theres issues using starpass rewards at payment check out sometimes. ### 2/5 — Decent enough app but wouldn’t let me book a single seat with a seat space away from stranger. *2026-02-20, version 5.0.13* There’s a total of 8 people booked for the showing I want to attend and the app refuses to let me book a seat with a 1 or even a 2 seat buffer away from other patrons saying it doesn’t allow seating gaps. It will only let me book sitting directly next to another patron or 4 seats away. This is a terrible feature/ policy. Essentially, 4 people are occupying an entire row so I can’t sit there unless I sit directly next to them or the last seat next to the aisle. I was able to book the seat I wanted through another app with no issues. This policy needs to go. ### 4/5 — What’s up with the snacks? *2025-08-09, version 5.0.13* Disappointed the smaller sizes are always sold out, no matter when I get on here. ### 4/5 — Major Gift Card Issue *2025-06-05, version 5.0.13* Great app, works flawlessly for the most part. But a major issue that needs to be addressed is gift cards not working when trying to purchase tickets through the app. I am constantly met with error messages and believing it’s the card itself. I just purchased a brand new $50 gift card from my local Showcase theater and I still cannot use the card. Hope this issue gets resolved soon ### 5/5 — Easy as pie *2025-05-21, version 5.0.13* Someone canceled and I was worried but I got refunded no problem. ### 5/5 — Great app! *2025-02-08, version 5.0.13* I love the ease of the Starpass app. It’s the only way I’ve bought Showcase movie tickets for years. It’s fast, accurate and I can quickly apply rewards points I earn. Adding refreshments is a snap, too. ### 5/5 — Love this app *2025-02-06, version 5.0.13* This app is amazing when you are on a budget and can’t afford regular price tickets all the time you can use the $5 Tuesday special and it makes it affordable and you have enough money for the popcorn & Yummy Nachos! ### 4/5 — Great app but… *2024-08-19, version 5.0.13* Let’s enter the 21st century and add Apple Pay or even some other type of alternate pay service! ### 2/5 — Unfair prsctices *2024-07-16, version 5.0.13* I was watching A Quiet Place the begining. With an hour of the movie, the movie shut off and we were told to exit the theater due to an emergency. My family and I left quickly and orderly out the theater leaving our food behind. We did not go back into the theater. In fact, we left for fear of a gunman, fire, or some life threatening situation. I was told I could get replacement tickets but I can not t food replacement. I find this to be upsetting because movie theater food is not cheap and due to an issue beyond my control, I was forced to leave and left food behind. I feel I should be able to get reimbursement or a replacement for what I bought. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not Great *2026-08-27, version 5.0.14* Went to this theatre many times and the website has issues. It prompted me over and over to pay again for seat I already tried to purchase a week ahead of time that had all open seats and just kept bringing me back to the same page. asking me to log in just to bring me back to the home page again. Something’s broken. And It asked to give all of my card credentials over and over. While not showing my tickets. I eventually got them but that experience was less than convenient. Most people would have went to a different theatre and gave up ### 1/5 — Horrible app *2026-01-17, version 5.0.13* Not sure what they did but there isn’t even a pic next to movie name to get an idea of what it’s about or its cast. You have to jump through hoops to even see trailer or preview of a movie and sometimes that doesn’t even exist. I don’t write reviews but I was forced to since this is soo sooo bad app. Was not like this earlier. Fix it! ### 1/5 — Worst app ever-go to the website instead *2026-01-09, version 5.0.13* This is beyond bad. Not user intuitive AT ALL. Frustrating to use. So clunky. Not enough information on which screen a movie is playing on. But the website has all that information. Skip downloading this app and go straight to the website to book tickets. What kind of ux/ui folks are you hiring ? Skip the app. Go the website ### 1/5 — Vouchers not allowed *2025-07-11, version 5.0.13* There is no function to use vouchers, which I get for free through my work. I have to physically go in and buy tickets hpurs or days before movies to use these because the app doesn’t accept them and the website allows me to input codes but takes does not reduce the price of tickets. ### 1/5 — Rewards *2025-06-18, version 5.0.13* Rewards use to be able to take off the ticket bill. ### 1/5 — Charged but no tickets… *2025-06-10, version 5.0.13* I have used this app in the past. While not difficult to use by any means it could be a better user experience. Today I attempted to purchase tickets for a show the next day. Twice my payment did not go through - I was taken back to the payment screen and not provided my order number and receipt as in the past. However, when checking my payment accounts both were charged. I am now wasting my time (time is money right?) contacting my credit accounts to cancel payments that did not result in a transaction. Be better Showcase Cinemas! ### 1/5 — No refund button? *2025-01-05, version 5.0.13* There was a refund option in the app 3 weeks ago. Today, nope. I really need to get a refund for the tickets…. So now I have drive through cross town traffic to make it so. Grrrr ### 1/5 — App doesn’t work 2024 (October) *2024-10-23, version 5.0.13* I can’t reset my password. My local theater disappeared from the app. I find it online but not in the app. And, no, I don’t have selected theaters with the local not checked off. I have removed and reinstalled and tried to use the password reset feature without success. The app doesn’t work. ### 1/5 — But why? *2024-10-13, version 5.0.13* Going to a mall cinema doesn't warrant an app on my phone. You want you send me notifications? No. Whichever MBA rubbed his hands together imagining the ad revenue should get a life. ### 1/5 — App is clunky *2024-08-05, version 5.0.13* Servers used to take orders and payment directly now they force you to use their app to place your order which is clunky and not that user friendly. Also menu doesn’t have quality items it used to. ## Most praised reviews (10 highest-rated) ### 5/5 — Nothing like seeing a movie in a theater *2026-08-28, version 5.0.14* Always enjoy going to Showcase, any of them. Plus now there are studies that people that go to the movies live 3 years longer. Lifetime movie goer here ### 5/5 — Easy peasey *2026-08-19, version 5.0.14* So easy with the app. Easy payment and right to my phone. Plus can get snacks👍 ### 5/5 — The only way I buy movie tickets! *2026-08-18, version 5.0.14* The Showcase Cinema app is an excellent way to purchase movie tickets. It’s the only way I buy tickets now! I have secured tickets ahead of a show, where I want for groups from 2-20! Knowing where everyone will sit and being able to purchase snacks ahead of time is ideal and a big time saver! Our family loves it. ### 5/5 — Satisfying reward system *2026-07-25, version 5.0.14* An actual satisfying reward system. Everytime I plan a movie I have rewards which makes me feel like I am getting something. ### 5/5 — Enjoy The Show!! *2026-05-27, version 5.0.14* The best part about the Sahab is that there are no service fees if you’re in the reward member with the theater ### 5/5 — Excellent app! *2026-04-18, version 5.0.14* I’ve been a longtime movie-goer and showtimes app user, to see this app come together in the manner it has, be intuitive and engaging as such is awesome. To all fellow moviegoers hope you enjoy it as much as me and my family do. ### 5/5 — Good brand *2026-04-02, version 5.0.14* Love this place and app. We go to the one in Dedham, MA ### 5/5 — Easy and quick *2026-02-02, version 5.0.13* Love this app and all the amenities it has to offer, makes going to the movies a breeze ### 5/5 — Exceptional *2025-12-16, version 5.0.13* Love their benefits! ### 5/5 — Dig the app man *2025-09-26, version 5.0.13* User friendly and quick. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*