# Shure PLAY — user reviews > 323 indexed App Store user reviews of Shure PLAY by Shure, rated 4.50/5 from 1,181 ratings. - Source: https://appshunter.io/ios/app/shure-play/id1326288926/reviews - App overview in markdown: https://appshunter.io/ios/app/shure-play/id1326288926.md - Rating breakdown: 5★ 918 · 4★ 117 · 3★ 52 · 2★ 24 · 1★ 70 ## What do users think of Shure PLAY? Overall sentiment: neutral **Pros** - 🚀 Great sound quality - 👍 Intuitive and easy to use - 🎨 Excellent EQ customization - 🔋 Good battery life - 🎧 Works well with Shure headphones **Cons** - 🐛 Frequent crashes and freezes - 🔌 Connectivity issues with some devices - 🔊 Volume control problems - 📚 Limited music library integration - 🕰️ Slow app performance **Commonly reported bugs** - Inability to update firmware - Inconsistent Bluetooth pairing - Music playback issues after iOS updates - Unreliable battery level reporting **Most requested features** - Ability to use EQ with other music apps - Playlist import and management - Firmware update support for more Shure products - Improved multi-device connectivity - Customizable button controls ## Newest reviews (14 of 323) ### 2/5 — Décevant *2026-08-05, version 4.0.0* Toujours un problème!! ### 4/5 — プレーヤー *2026-07-07* プレーヤーからノイズを一度再生すると、停止してデバイスに戻ってもその後ずっとプレーヤーのバーが下に常に表示され削除できません。これは仕様ですか？もし仕様ならプレーヤーをクリアする機能を追加してください。停止してる時はバーいらないです。この機能は使わない。少しでも画面を広く使いたい。 ### 3/5 — iPhone connects but PLAY does not - iOS 24.6.2 *2026-04-23, version 4.0.0* Love this app as UI for TW2 & 215 combo. Streamlined, practical, sound quality is good enough. Something broke when I updated iPhone to 24.6.2. Please fix, Shure! ### 2/5 — Incomplete *2026-04-14, version 4.0.0* Doesn’t sync fully with Apple Music. ### 3/5 — Bloatware? *2026-01-22, version 4.0.0* App Store says 68mb, but there’s an extra 1.73gb of “documents and data”. Make sure you’ve got that much room before installing it. ### 2/5 — Must have Aonic brand headphones *2026-01-11, version 4.0.0* Not compatible with any other brand ### 2/5 — Reasonable *2025-12-09, version 4.0.0* The app is ok. The actual charging of the earbuds is dire for such expensive items! ### 2/5 — Great app but PausePlus needs one fix *2025-12-08, version 4.0.0* The TW2s are excellent, and I love the PausePlus concept - automatically enabling Environment Mode when you pause. However, it only works when pausing via the TW2 buttons, not from remote controls or in-app pause buttons. This is a problem for me because I wear a helmet while riding my electric unicycle, making the TW2 buttons inaccessible. I have to use a wrist remote to pause, which means I can't use PausePlus at all. Having to manually toggle Environment Mode on my phone while riding creates a safety hazard. Please make PausePlus respond to system-wide pause events, not just TW2 button presses. This should be possible with iOS's playback monitoring APIs. Would make this feature actually usable for helmet users and anyone else who can't easily reach the buttons. ### 1/5 — No good *2025-11-26, version 4.0.0* it doesn't work for me i have aonic tw1 ### 1/5 — 接続問題が起こる *2025-11-12* 使用まだ一か月！使用中に左耳切断された。普段使用中も通信問題がある　失敗した製品 **Developer response:** 申し訳ございません。トラブルシューティングのお手伝いをさせていただきます。Shureのサポートチーム（shure.com/contact）にお問い合わせいただけますでしょうか。 ### 3/5 — Usability *2025-10-31, version 4.0.0* Can’t import my Apple Music library. Seems like a completely separate app rather than integrated with the iPhone. Would love it to work somehow. ### 3/5 — Misses the mark *2025-10-13, version 4.0.0* Shure 50 headphones look good and sound ok. Bass is a bit thin. Other noise cancelling headphones in the same price range including the obvious AirPods Pro offer better noise suppression. App has integration with Apple Music only. Out of luck if you’re a Spotify or other user. ### 1/5 — まともな物を *2025-08-31* 使えません。 全てにおいて詰めの甘いソフト。改善するより作り直した方がいいですね。 **Developer response:** 申し訳ございません。喜んでお手伝いさせていただきます。より多くの情報があれば、問題をより深く理解することができます。Shureのサポートチーム（shure.com/contact）にお問い合わせいただけますでしょうか。 ### 1/5 — 기기 연결이 안됩니다 *2025-08-20* 기기 페어링이 안돼요. 제 기기 문제인건가 했는데 리뷰 보니까 아닌가보네요. **Developer response:** 유감입니다. 문제 해결을 도와드리겠습니다. shure.com/contact으로 지원팀에 연락할 수 있습니까? ## Most critical reviews (10 lowest-rated) ### 1/5 — Your product sucks *2026-07-13, version 4.0.0* Your product does not connect via Bluetooth at all…ever. buyer Beware…..Do not purchase this product. It does not connect to Bluetooth and Shute has the worst support group ever. Total waste of money. ### 1/5 — 闪退 *2026-05-27* 闪退闪退，一直闪退。恢复出厂设置，忽略设备都不管用什么时候可以更新。 ### 1/5 — Really bad. Needs update *2026-05-25, version 4.0.0* Why can’t we get these supported, or come out with a new version that doesn’t keep crappong out. Right earbud always winds up glitching ### 1/5 — 左が切れる *2026-04-20* とにかく左のTW2が切れる しばらーくケースで充電しないとペアリング復旧出来ない 充電残量の有無に関係なく切れる ### 1/5 — なぜ？ *2026-03-20* RMCE-BT2で使える様にして下さい。 ### 1/5 — Very complicated *2026-02-27, version 4.0.0* Do not can share my voice messages ### 1/5 — 연결이 안됨 *2026-01-06* 헤드폰이랑 연결이 안됨 할 수 있는게 없음 **Developer response:** 유감입니다. 문제 해결을 도와드리겠습니다. shure.com/contact으로 지원팀에 연락할 수 있습니까? ### 1/5 — h *2025-12-28, version 4.0.0* App functions poorly ### 1/5 — Dreadful App *2025-12-15, version 4.0.0* Does not do what it’s designed for. Goes into an endless loop when updating firmware ### 1/5 — Sound quality is good when it works *2025-12-14, version 4.0.0* My shure headphones cannot keep a consistent Bluetooth connection. ## Most praised reviews (10 highest-rated) ### 5/5 — Bien *2026-05-24, version 4.0.0* Es una muy buena app que tiene un buen sistema y sirve ### 5/5 — Great app *2026-04-30, version 4.0.0* This is a well-done app for Shure listening devices. ### 5/5 — 苹果也支持支持Flac/Wav *2026-01-30* 苹果不支持Flac格式，下载的歌曲也无法直接播放，突然发现夸克盘的歌曲Flac·wav都能导入这个shure播放器里。超级超级棒.苹果手机也终于可以播放无损了… **Developer response:** 感谢您的评论！很高兴听到您喜欢我们的应用程序。 ### 5/5 — Cannot sync with Apple Music *2025-11-30, version 4.0.0* only 4 albums are available in this App ### 5/5 — So many great features *2025-10-06, version 4.0.0* This app allows you full control of your iem’s. There are so many sensible functions and it’s quite intuitive. I own the SE215 and SE535. What is really good is that the app knows which model I’m using when connected to my phone. I must disclose that I do have two Bluetooth v2 adapters so I don’t have to keep changing iem’s out and prevent wear and tear. I find myself enjoying this setup more than the beats Powerbeats 2. The sound quality is better. Hope this review helps. ### 5/5 — 最近 *2025-08-23* そろそろ曲が終わるってなる頃に！次の曲に勝手に変わるんですがアプリに問題？それとも他のアプリと併用だから？駄目なのかな？ なんでだろ？ 改善して欲しい ちなみにメール登録出来ません なぜだろう なのでお手伝いしたいのに出来ません メール教えて欲しいです **Developer response:** 申し訳ございません。トラブルシューティングのお手伝いをさせていただきます。Shureのサポートチーム（shure.com/contact）にお問い合わせいただけますでしょうか。 ### 5/5 — Türkçe *2025-08-09, version 4.0.0* Türkçe kullanımı yok mu ### 5/5 — Quality *2025-08-04, version 4.0.0* It took 1 whole month to be low battery ### 5/5 — Awesome *2025-07-10, version 3.8.1* Best parametric EQ :))) ### 5/5 — 舒耳令人酥心 *2025-06-15, version 3.8.1* 中性的聲音，能讓人放心信任的欣賞各種音樂的原貌與細節 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*