# ShutEye®: Sleep Tracker, Sound — user reviews > 1,325 indexed App Store user reviews of ShutEye® by Enerjoy Pte. Ltd., rated 4.80/5 from 349,370 ratings. - Source: https://appshunter.io/ios/app/shuteye-sleep-tracker-sound/id1490078804/reviews - App overview in markdown: https://appshunter.io/ios/app/shuteye-sleep-tracker-sound/id1490078804.md - Rating breakdown: 5★ 299,357 · 4★ 31,642 · 3★ 10,036 · 2★ 2,865 · 1★ 5,470 ## What do users think of ShutEye®? Overall sentiment: neutral **Pros** - 🚀 Best app ever! - 🌙 Helps with sleep - 📊 Tracks sleep patterns - 🔊 Relaxing sounds and stories - ⏰ Smart alarm feature **Cons** - 💰 Expensive premium features - 🔋 Drains battery - 🔍 Inaccurate sleep tracking - 🤖 Automated review prompts - 🔇 Limited free recordings **Commonly reported bugs** - App crashes or freezes - Recordings not working properly - Incorrect sleep data - Subscription issues (e.g. auto-renewal, refunds) **Most requested features** - Lower premium price - Voice recognition to differentiate users - Ability to add notes to recordings - Sync with other devices (e.g. Apple Watch) - More customization options ## Newest reviews (13 of 1,325) ### 2/5 — Thinks i’m sleeping when i’m not *2026-08-10, version 3.4.9* A sleep ap that can’t tell the difference between reading and sleeping is not worth using. ### 2/5 — Disappointed with updates *2026-08-10, version 3.4.9* It used to pick up when I was asleep and awake correctly, but the last two updates have made the accuracy worse. It will say I fell asleep in 8 minutes when I actually have listened to the 22 minute meditation three times before finally sleeping. It no longer picks up my awakenings in the night. It is totally incorrect, before the last few updated it was way more accurate. So two years ago it had better sensing than it does now, go back to your last way of sensing your sleep, now it says you sleep all night when literally only a few hours. I will not renew if it doesn’t get better . Like I said, I’m on my third year and loved it before, not so much now. I do, however, like the recordings of my talking, but even that is minimized. ### 3/5 — Disappointed with updates *2026-08-06, version 3.4.9* It used to pick up when I was asleep and awake correctly, but the last two updates have made the accuracy worse. It will say I fell asleep in 8 minutes when I actually have listened to the 22 minute meditation three times before finally sleeping. It no longer picks up my awakenings in the night either. I do, however, like the recordings of my snoring and talking and will continue to use. ### 4/5 — Was charged as soon as I submitted *2026-08-03, version 3.4.9* Did not receive my 7 day free trial! ### 3/5 — It’s very nice *2026-07-28, version 3.4.9* It is very nice, but not for that much money, sorry. Also I compared with another similar app last night and they had vastly different results. I actually liked the results from this one better but I think it was not as accurate. I’ll be checking them both again for the next few days and maybe revise this, we’ll see. I do appreciate being able to try before buying! The one page of the ad was obviously not written by an English speaker — “Analysis your sleep.” I tried it anyway, but we’ll see how my comparison goes. ### 4/5 — One slight flaw *2026-07-24, version 3.4.8* I have used this app from quite a while back and it has improved as it goes. But one beef I have is its classifying of sound. What it considers to be my snore and also my cough is all really the rubbing of the air tube of my CPAP machine against a table. I did not know how to contact the company until I realized I could do it this way. In the opening moments of the new and improved version, I was asked a number of questions, including about the source of noise. It should have asked me a second time so that I could correct my answer. Now it asks many questions at the beginning of a session about my physical state right before going to sleep. All that is OK, but I usually skip through it. Can there be an option to select for skipping all that? ### 1/5 — Stopped Working after a couple months *2026-07-24, version 3.4.8* I paid for the test long subscription and it hasn’t worked in months. When trying to report a problem, this option is not available. I tried to contact the website and report the issue, only to continue to receive errors. ### 1/5 — Stopped working *2026-07-19, version 3.4.8* Used to work just fine but recently it started to stop the tracker in the middle of the night . Since I also use it as an alarm, it’s a problem ### 1/5 — Extremely inaccurate *2026-07-16, version 3.4.8* I feel cheated ### 1/5 — Money hungry *2026-07-16, version 3.4.7* Immediately after opening the app for the first time, users are prompted to pay for a premium. While many apps do this, users will be quick to find that the majority of the calming music/colored noise is locked behind a pay wall. Not only that, but the majority of the apps features are as well. It’s ridiculous in all honesty. (Also I’m still mad that Summer Rain was taken off) ### 1/5 — Charges you before trial ends *2026-07-13, version 3.4.7* Don’t do it. They collect your money before the trial ends and claim you didn’t cancel. They are a cheating company. Don’t sign up for the trial! ### 1/5 — Rubbish *2026-07-11, version 3.4.7* This is rubbish and the creators of this app do not respond to questions. I have sleep apnea and wear a device and I have asked if this affects the reports by the app. So far no response and it has been many weeks since I wrote to ask the question. Bad customer service. In addition, it takes me hours to fall asleep but the app says that I fall asleep in five minutes. This makes the whole experience frustrating and seriously not worth all the money I spent on the purchase. I wonder fi I will get a refund? ### 1/5 — Terrible *2026-07-09, version 3.4.7* It works ok but now i have to redo month of sleep logging as its deleted the recording from the start if that month ## Most critical reviews (10 lowest-rated) ### 1/5 — Deceptive subscription model *2026-08-25, version 3.5.1* I wanted to try the app and would have been happy to buy it if it worked for me. However when clicking the 7 day free trial it automatically billed me $99 for a year, not only that it tried to again get me to up the subscription to a higher tier. I’ve got no idea how they got through Apples quality audit and store sales process as the price charged doesn’t even match the tier, and the subscription help text is boilerplate with no usable content ### 1/5 — Does not save data *2026-08-15, version 3.5.0* I tried the free version of this app over the past month and it only saved my data maybe 20% of the time. I would select “wake up” and go to listen to my sleep recordings and when I hit the arrow to return to the main page, it would reset and my whole previous nights data would be erased. It also was not very accurate as it would record that I was asleep at certain times when I knew I hadn’t been. Definitely would not pay to have this app. Also did not realize it was saving my “sleep” info in my iPhone health app even tho the app itself was not saving it. Did not realize I had given the app permission to do that. Just deleted it and all its inaccurate data. ### 1/5 — Misleading *2026-08-09, version 3.4.9* If there is a fee for this app, why is it not published prior to purchase? ### 1/5 — Free Trial *2026-08-06, version 3.4.9* Confusion ### 1/5 — They abused me *2026-08-02, version 3.4.9* So I said they abused me in my dream and they just said I was dreaming like it was in real life😭 ### 1/5 — U get charged immediately! *2026-07-30, version 3.4.9* I got a refund from Apple, but they charged me immediately. The app is difficult to use because you have to remember to start it each night. ### 1/5 — Charged $21 right when I started 7 day free trial *2026-07-29, version 3.4.9* Scam app. Says they will give free trial than right when you press start free trial they charge you immediately ### 1/5 — SCAM PRODUCT & TRIAL *2026-07-27, version 3.4.8* DO NOT SUBSCRIBE FOR TRIAL. I used it for 3 days, the app doesn’t work then they charged me $115.99 even though I had cancelled the trial well before the 7 days were up! ### 1/5 — 0 stars if I could *2026-07-26, version 3.4.8* I actually used to love this app, this was the best sleep tracking app I ever had… until it just stopped working. It doesn’t even track in the middle of the night anymore, and there’s been so many updates, which seemed to fix nothing apparently??? yall gotta be doing this on purpose atp cuz this is ridiculous. ### 1/5 — Not accurate *2026-07-25, version 3.4.8* I'd rate the accuracy of this tool at about 60%, which isn't terrible but certainly isn't good. Given the privacy sacrifices one makes to use the app in the first place, it makes no sense to use it if it isn't very accurate. For example I wake up very frequently in the night and the app usually records that as light sleep. For the first few nights I used it, I turned it on when I got in bed and it said I fell asleep much faster than I actually did. When I waited until I was actually in the verge of sleep to turn it on, it said I fell asleep too soon and that was bad (why would that be bad? Just because it's outside the norm doesn't mean it's something to be concerned about). That plus the poor grammar throughout really made me lose trust in the app, and I'm not going to let you harvest my personal data - and I'm certainly not going to pay you - for a poor quality service. ## Most praised reviews (10 highest-rated) ### 5/5 — Pretty good almost there *2026-08-14, version 3.5.0* Update the alarm is working even when the phone is in silent mode allowing me to relax and sleep. So far I like this app I’ve used another app for 6 years and this one has filled the gaps super well and helped me identify sleep issues. I wish the alarm worked better, I generally have my phone silenced which interrupts the alarm causing worry and poor sleep. I just don’t have confidence in the alarm waking me if I need it to. ### 5/5 — Use it all time *2026-08-13, version 3.4.9* I use it all time because it helps me get up and ready for fitness and soccer I recommend u use it 24/7 ### 5/5 — Meu soninho *2026-08-11* Mil ### 5/5 — Funciona *2026-08-10* Muito bom ### 5/5 — Took my money *2026-08-05, version 3.4.9* This was a one week trial and I kept it one day then canceled . It then pops up and ask if you’d like a family plan and because I already had did the one week trial I thought it was same pop up and it wasn’t it was a family plan and it took 98$ . That wasn’t in my account so it shut down my Venmo . I canceled this one day after the download . Still took money. It’s a scam ### 5/5 — Schnarchen analysieren *2026-08-01* Kostenlose Version sehr gut ✅ ### 5/5 — Just started! *2026-07-23, version 3.4.8* Ive just started and ysing it for the first time it has made me feel like im already doung better ### 5/5 — Migdalia *2026-07-05, version 3.4.6* Relax ### 5/5 — ***BUG REPORT*** *2026-06-29, version 3.4.5* Since v3.4.5 the app is registering recorded events, but there is no associated audio file. Attempting to share one of these “recordings” also causes an app crash. Aside from this, love the app! Been using it nightly for the past few years! ### 5/5 — Best sleep app ever *2026-06-24, version 3.4.4* I used to wonder if I ever made like sounds in my sleep or snored and this app worked so great and the white noise was perfect I especially liked that it tells you what d Sleep cycle you were Really good recommend getting it --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*