# Shuttle: Food Delivery Korea — user reviews > 294 indexed App Store user reviews of Shuttle by Shuttle Co Ltd, rated 4.60/5 from 2,498 ratings. - Source: https://appshunter.io/ios/app/shuttle-food-delivery-korea/id1220751968/reviews - App overview in markdown: https://appshunter.io/ios/app/shuttle-food-delivery-korea/id1220751968.md - Rating breakdown: 5★ 2,045 · 4★ 265 · 3★ 47 · 2★ 25 · 1★ 116 ## What do users think of Shuttle? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 💬 Good customer service - 🤝 Foreigner-friendly - 💳 Accepts foreign payment methods - 🍲 Good food quality **Cons** - 🕰️ Slow delivery times - 🚫 Limited restaurant selection - 💰 Expensive delivery fees - 🤖 Poor communication/updates - 🔍 Lack of order tracking - 🤷‍♀️ Inconsistent service **Commonly reported bugs** - Restaurants marked as available but actually closed - App crashes or freezes - Payment issues with foreign cards **Most requested features** - Add more restaurant options - Improve order tracking and status updates - Allow customization of menu items - Implement loyalty/rewards program - Provide more detailed restaurant information ## Newest reviews (10 of 294) ### 3/5 — Doesn't recognise many addresses in Korea *2026-06-02, version 5.2.22* The app doesn't recognise even Korean addresses, such as hotels. I can't say anything regarding the actual delivery. Hard to pick a star rating as I was not able to get the service they advertised. 3 seems fair in such a situation. ### 4/5 — Good app/one downside *2026-05-08, version 5.2.21* Overall it’s a great app and you get food when you need it, the downside is they charge you more on this app than any other. Essentially charging foreigners far more, for example… 2 coffees, they create a minimum amount so you have to order more, OR theirs a very high delivery fee attached. Sometimes both! ### 3/5 — Hit or Miss *2026-02-08, version 5.2.18* I've used this app for a few weeks, and it was mostly successful. However, today I placed a total of three orders--the first two were cancelled by Shuttle when the restaurant didn't respond, and the third was cancelled by me when I received notice the product I wanted was out of stock. My request for a credit for the trouble was declined by support staff. It seems that the app needs to communicate better with their restaurant partners to clarify open hours. ### 1/5 — You need a lot of patience *2025-12-26* Wasn’t provided with ETA so I contacted customer support. Customer support will respond very slow. Each response taking on average 5 minutes. It’s been 40 minutes since placing an order and it is stuck at “order processing”. What a joke of an app. **Developer response:** We’re sorry for the frustrating experience you had. Delayed order updates and slow customer support responses are not the standard we aim to provide, and we’re continuing to work on improving both our app experience and support response times. If you contact us at marketing@shuttledelivery.co.kr with more details about your order, we’d also love the opportunity to make things right and show our apology properly. ### 1/5 — Terrible service *2025-12-15, version 5.2.15* The customer service is unhelpful. The prices are insane and they don’t give proper tracking on your orders. Use another app, this app is trash ### 1/5 — Fed Up With Subpar Service *2025-12-11, version 5.2.15* Prices are upcharged from what they are in the restaurant. And the delivery fee is a joke. You’d think that for paying so much for delivery fees (in comparison to competitor Korean delivery apps) the service would be improved. But what you’ll get are drivers who wait until the very last minute of the expected delivery time to deliver your food so it arrives ice cold. Somehow they also mess up orders on top of this, and using the support they’ll contact the driver who tells them they “misplaced” your order. You’ll then be given Shuttle credit of your order and a $2 apology credit instead of a refund to your card so you’re forced to use their overpriced app. This has happened far too many times so I’m finally leaving a review. Recommend using other Korean delivery apps instead. They may be initially hard to understand but they accept foreign cards, are cheaper, faster, and you’ll have an overall better experience in the long run. ### 1/5 — Je ne recommande pas du tout *2025-12-05* L’application bug énormément. Comparée à la concurrence, elle propose des prix bien plus élevés. De plus, les temps d’attente sont plus longs, alors que les frais de livraison sont plus chers qu’ailleurs. **Developer response:** Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating app issues, higher pricing, and long wait times can feel, especially when comparing services. Restaurant pricing, delivery fees, and delivery times can vary depending on the area and partner restaurant, but we know there is always room for improvement. We appreciate you sharing your concerns and will pass them along to our team. If you’d like to share more details with us, please feel free to contact marketing@shuttledelivery.co.kr. ### 1/5 — Foreigners beware *2025-11-16, version 5.2.13* Seems like the only app that foreigners can use. Ordered once and food hasn’t been delivered despite waiting for more than 1.5h. Poor customer service and no delivery tracking. ### 1/5 — Don’t use *2025-11-07, version 5.2.13* This app isn’t fit for purpose. I tried to order 3 times from separate restaurants. Each time customer service contacted me to say either the restaurant wasn’t picking up their calls or the items were out of stock. This service is lightyears behind Grab, Uber Eats, Deliveroo etc. Better to just go out to eat instead. ### 1/5 — SAV inexistant *2025-11-05* Appli qui bug énormément. Les restaurants ferment au moment où vous commandez, du coup, vous vous retrouvez avec de l’argent en moins pour votre voyage le temps que l’argent sois remboursé. Et le service client s’en fou totalement de la satisfaction client ! Cette appli mérite 0 **Developer response:** Hi, we’re sorry to hear about your experience. We understand how frustrating it is when a restaurant closes after you place an order and that a delayed refund can affect your travel budget. We’re also concerned to hear your feedback about customer support, as this is not the experience we want customers to have. Your comments will be shared with our team as we continue working to improve both app stability and service quality. ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam do not use *2026-08-27, version 5.2.28* App barely works. Food never came and help center message was a “404 page not found” website. Total scam do not use ### 1/5 — Cancelled Orders *2026-08-27, version 5.2.28* I have tried to place an order with three different places, and my orders keep being cancelled. ### 1/5 — Null punkte *2026-07-20* Ich hab die app runtergeladen, mich mit meinem Apple account angemeldet und meine Telefonnummer eingegeben. Danach hab ich die Meldung bekommen das ich permanent von der App ausgeschlossen werde…(permanently banned) was zur Hölle soll das? **Developer response:** Sehr geehrter Herr, bitte entschuldigen Sie, dass ich eine Übersetzungssoftware verwende, um Ihnen auf Deutsch zu schreiben. Ich habe den Sachverhalt geprüft und es scheint, dass unserem Betrugserkennungssystem bei der Überprüfung Ihres Kontos ein Fehler unterlaufen ist. Dafür möchte ich mich im Namen unseres Unternehmens aufrichtig bei Ihnen entschuldigen. Wenn Sie mir bitte eine E-Mail mit Ihren Kontodaten an founders@shuttledelivery.co.kr senden, werde ich mich persönlich darum kümmern, die Angelegenheit zu Ihrer Zufriedenheit zu lösen. Mit freundlichen Grüßen ### 1/5 — RIP OFF *2026-07-12, version 5.2.25* DO NOT USE!! If you use a non Korean card and the vendor Cancels. You will not get your money back for 1-7 days because they use PayPal. Criminals! ### 1/5 — AI ads *2026-07-08* At the very least use correct English grammar. Embarrassing. ### 1/5 — Paid and never got food *2026-06-17, version 5.2.22* Ordered almost $70 worth of food and never got it. Waited two hours. There is no way to track it. Do not use this app. ### 1/5 — Lies about issuing refunds *2026-06-14* The restaurant cancelled the order and this company never issued a refund even after they said they would. **Developer response:** Dear Sir/Madam, please contact us at founders@shuttledelivery.co.kr and we can look into this immediately and find some resolution. If your order was cancelled your refund would be processed automatically. We can provide you with what documentation you would require to figure this out with your banking or card institution. ### 1/5 — Not good *2026-02-14* So yeah, I was trying to order some food relatively late. Tried to filter the restaurants in Gangnam. They have a filter ‘instagram friendly’, but no filter for ‘open now’. Didn’t manage to find anything to eat. Great job dev team! Keep it up with your instagram! **Developer response:** We appreciate the feedback, and you make a fair point. Being able to quickly find restaurants that are actually open late at night is important, and we understand the frustration. We’re continuing to improve the app experience and filtering options, and feedback like this genuinely helps. If you’d like to share any additional thoughts, feel free to contact us at marketing@shuttledelivery.co.kr. ### 1/5 — Unreliable *2026-01-16, version 5.2.15* They consistently deliver food late or to the wrong address or when the food is delivered you’ll find it’s all spilled inside the bag because the driver was flying his motorcycle through the roads. ### 1/5 — Waste of time *2026-01-01* As a foreigner this app was unusable and customer service was useless. Went hungry two days in a row because they cancelled orders last minute and suspended services to my area. **Developer response:** We’re very sorry to hear about your experience. Last-minute cancellations and service interruptions are incredibly frustrating, especially while traveling, and this is not the experience we want for our users. We’re continuing to improve both our service coverage and customer support experience. Please contact us at marketing@shuttledelivery.co.kr with more details about what happened — we’d appreciate the chance to look into it further and properly apologize. ## Most praised reviews (10 highest-rated) ### 5/5 — Love *2026-07-29, version 5.2.27* Very user friendly and the support is fantastic. ### 5/5 — Visiting tourist *2026-07-25* Get this for no hassle food delivery, you won’t regret it! **Developer response:** Thank you so much for the wonderful review! We’re glad Shuttle made ordering food in Korea easy and hassle-free during your visit. We really appreciate the recommendation and hope you enjoyed your time here! ### 5/5 — Perfect for Foreigners *2026-07-02, version 5.2.25* Thank you for the option for food delivery without a Korean Number. Plenty of options, fast confirmation and deliveries. ### 5/5 — S Korean order take out meals *2026-06-27, version 5.2.22* So far i have done 4 order meals and for me it was worth it. Everyone tells you if you don’t have a Korean phone line you would never get take out food, but that’s I lie. You can order your food throughShuttle food delivery. ### 5/5 — Visiting from the US *2026-05-31, version 5.2.22* This app is amazing and makes food ordering/delivery hassle free & efficient. I highly recommend using this app for all your food deliveries when visiting Korea. ### 5/5 — Good experience *2026-05-05* Really like this app, especially since there is no need for a phone number. Very convenient 🩵 **Developer response:** Thank you for your review! We’re so happy to hear you’ve been enjoying the app and finding it convenient 😊 Please feel free to email us at marketing@shuttledelivery.co.kr so we can show our gratitude for your support. ### 5/5 — Great Delivery Service *2026-04-04, version 5.2.19* Meal usually comes quicker than announced. ### 5/5 — Reliable for 500+ Orders! *2026-01-15, version 5.2.15* I use Shuttle regularly for food delivery in Korea. The app is easy to use, menus are in English, and customer support is always responsive. It’s been super reliable and helpful as I’m not fluent in Korean. ### 5/5 — Reliable for 500+ Orders! *2026-01-08, version 5.2.15* I use Shuttle regularly for food delivery in Korea. The app is easy to use, menus are in English, and customer support is always responsive. It’s been super reliable and helpful as I’m not fluent in Korean. ### 5/5 — App is good *2025-11-15, version 5.2.13* The app is good but there’s a lot of stores that cant deliver to my address --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*