# SIB Digital — user reviews > 32 indexed App Store user reviews of SIB Digital by Sharjah Islamic Bank, rated 2.80/5 from 111 ratings. - Source: https://appshunter.io/ios/app/sib-digital/id1522893315/reviews - App overview in markdown: https://appshunter.io/ios/app/sib-digital/id1522893315.md - Rating breakdown: 5★ 43 · 4★ 6 · 3★ 2 · 2★ 7 · 1★ 53 ## Newest reviews (13 of 32) ### 1/5 — More features required *2024-12-11* OTP should be filled automatically from sms. Multi user support. Ability to see in real time cashback percentage for each transaction. These features are required in the app. **Developer response:** Dear valued customer , Thank you for taking the time to bring your concerns to our attention. We sincerely regret any inconvenience caused. Kindly share your details at https://www.sib.ae/contact-us and we will contact you shortly. Thank you for contacting Sharjah Islamic Bank. ### 1/5 — App not working at all after new update *2024-10-06, version 5.1* I cannot even check anything the screen is always a white blank after I open it since they updated the app ### 1/5 — Sharjah *2024-06-26, version 4.7* البنك ممتاز لكن التطبيق سيء نرجوا منكم متابعته و حل مشاكله لنه بك محترم ما يليق بيه تطبيق سيء و دوم يعلق ### 1/5 — تاخير في تسجيل الدخول *2024-06-10, version 4.6* سئ جدا ويعلق دايما وكل مرة يطلب رقم السري ### 1/5 — Need solutions *2024-05-12* Cant verity id Hang Slow Takes time to open the app **Developer response:** Dear valued customer , Thank you for taking the time to bring your concerns to our attention. We sincerely regret any inconvenience caused. Kindly share your details at https://www.sib.ae/contact-us and we will contact you shortly. Thank you for contacting Sharjah Islamic Bank. ### 1/5 — وين عربي *2023-07-22* والله ولا نجمه فاشلين عفان الله لزم ادور على العربيه **Developer response:** عميلنا العزيز، نعتذر عن أي خلل في الخدمة، يرجى تزويدنا بأرقام التواصل الخاصة بكم على https://www.sib.ae/contact-us لتقديم المساعدة و حل الشكوى. نشكر تواصلكم مع مصرف الشارقة الإسلامي ### 1/5 — Naji *2023-05-12, version 3.6* Terrible OTP is not auto typed, you have to TYPE the OTP YOURSELF!! Terrible App… ADIB app is amazing! ### 1/5 — Worst banking app ever *2022-12-05, version 3.2* I have never used anything as bad as this app.. I can’t even log in with face recognition. I have to manually input my username and password Everytime, and that was fine, until recently they had to act smart and release an update where I have to use Face ID to confirm a transfer.. there isn’t even an option to switch to OTP or any other method. JUST Face ID. And my Face ID works just fine with every single app on my phone, and Apple Pay, and even unlocking my phone, except with this app it doesn’t work. I tried calling customer care but they’re always busy 24/7 and I never get call backs. It’s gotten so bad I’ve opened another bank account and I keep my funds there, and the only reason I still use this bank is because even closing an account is a hassle. Even 1 star is too generous. If there was a negative rating option I’d give it. this bank would win the “worst bank ever” award if there was one.. ### 1/5 — تطوير *2022-08-04, version 2.8* اتمنى تطوير البرنامج بما ان عندكم ميزانية لان البرنامج مستواه تحت الصفر ### 1/5 — App doesn’t work *2022-01-19, version 2.5* When i try to open the app it doesn’t work and say ensecure connection. I tryed changed between data and wifi and still same issue I contacted customer service and no help ### 1/5 — Can't login *2021-09-03, version 1.6* When I try to type the OTP that I receive via SMS, the app crashes right away. I've tried multiple time on different days. Never worked. The app should be updated and bugs should be fixed. It's a bank.. ### 1/5 — App not working *2021-08-24, version 1.6* This app definitely has some problems I am trying to open new sib digital account but after entering contact details it takes me back to main page , please fix it ### 1/5 — It doesn’t open an account *2021-08-02, version 1.5* It doesn’t open an account for me ## Most critical reviews (10 lowest-rated) ### 1/5 — Secure Login Impossible *2026-06-19, version 11.0* App wants me to update docs, then tells secure login, when I try it doesnt work. Worst banking app after hsbc ### 1/5 — اسوأ برنامج بنك *2026-05-09, version 10.6* كبنك يضم عديد من العملاء المفروض البرنامج يكون احسن من جذي، ما يصير كل مرة يكون عند العميل معاملة ضرورية او ضروري يحول فلوس الحين اخر شي يلقى البرنامج يعلق ولا تحت الصيانة شي جداً محرج و مخيب للامل اتمنى تتعلمون من باقي البنوك و ترتقون لمستواهم انا شعرة و اغير البنك بسبة البرنامج الفاشل ### 1/5 — Poorly designed app *2026-03-09, version 9.6* Very poorly designed app. So many bugs. Autofill for OTPs doesn’t work. It’s slow and difficult to navigate. Many times redemption of cash back doesn’t work and fails and then magically works the next day. Needs to be much better. ### 1/5 — غير صالح للاستخدام *2026-02-25, version 9.6* للاسف البرنامج كله تحديثات ، صعوبه في تحويل المبالغ و صعوبه في فتح البرنامج ### 1/5 — Too many bugs *2026-01-26* Slow app every time you have to restart the app many times so you can do any online transactions, its frustrating! **Developer response:** Dear valued customer , Thank you for taking the time to bring your concerns to our attention. We sincerely regret any inconvenience caused. Kindly share your details at https://www.sib.ae/contact-us and we will contact you shortly. Thank you for contacting Sharjah Islamic Bank. ### 1/5 — All ways lagged 👎🏼 *2025-11-26* Since i started using this app the first version till now theres lags, updates. No single day you wont find a problem with this app **Developer response:** Dear valued customer , Thank you for taking the time to bring your concerns to our attention. We sincerely regret any inconvenience caused. Kindly share your details at https://www.sib.ae/contact-us and we will contact you shortly. Thank you for contacting Sharjah Islamic Bank. ### 1/5 — So bad *2025-11-20, version 8.4* Worst mobile banking every ### 1/5 — Doesn't support Arabic *2025-09-22* There's no option to change the language of the app, very difficult system, stuck on English can't change to arabic **Developer response:** Dear valued customer , Thank you for taking the time to bring your concerns to our attention. We sincerely regret any inconvenience caused. Kindly share your details at https://www.sib.ae/contact-us and we will contact you shortly. Thank you for contacting Sharjah Islamic Bank. ### 1/5 — App Not Working – Face ID & Fingerprint Issues *2025-08-01* The app has been lagging and unreliable lately. I was asked to verify my fingerprints first and then update Face ID, but there’s no iPhone model that supports both Touch ID and Face ID. This makes it impossible to complete the verification process. I also tried reinstalling and updating the app, but the issues remain. For a banking app, this is very disappointing. Please fix the bugs and update the verification process to reflect real device capabilities. **Developer response:** Dear valued customer , Thank you for taking the time to bring your concerns to our attention. We sincerely regret any inconvenience caused. Kindly share your details at https://www.sib.ae/contact-us and we will contact you shortly. Thank you for contacting Sharjah Islamic Bank. ### 1/5 — Need to change the app immediately *2025-06-12* The app is very outdated , how you still keeping it without a perfect replacement !!!! **Developer response:** Dear valued customer , Thank you for taking the time to bring your concerns to our attention. We sincerely regret any inconvenience caused. Kindly share your details at https://www.sib.ae/contact-us and we will contact you shortly. Thank you for contacting Sharjah Islamic Bank. ## Most praised reviews (7 highest-rated) ### 5/5 — Good *2025-02-27, version 6.4* Very good ### 4/5 — شكرا *2023-07-24, version 3.7* شكرا ### 3/5 — Need update *2022-06-03, version 2.7* After last update, no more active, I tried open but not,I think need update. ### 2/5 — More features required *2024-08-07* OTP should be filled automatically from sms. Multi user support. Ability to see in real time cashback percentage for each transaction. These features are required in the app. **Developer response:** Dear valued customer , Thank you for taking the time to bring your concerns to our attention. We sincerely regret any inconvenience caused. Kindly share your details at https://www.sib.ae/contact-us and we will contact you shortly. Thank you for contacting Sharjah Islamic Bank. ### 2/5 — Lot of bugs *2024-05-04* Add card to Apple Pay feature doesn’t work and is broken. No option for sms OTP and call center has no clue how to fix. SMS OTPs don’t auto fill. App needs to be updated to enable this. **Developer response:** Dear valued customer , Thank you for taking the time to bring your concerns to our attention. We sincerely regret any inconvenience caused. Kindly share your details at https://www.sib.ae/contact-us and we will contact you shortly. Thank you for contacting Sharjah Islamic Bank. ### 2/5 — Can’t verify EID *2024-03-25, version 4.6* The app is not going past the ID verification step. I tried many times but it gets stuck on the verification button and I can’t do proceed with opening an account. Other features work fine. Please look into this issue and fix it. ### 2/5 — Otp error *2023-10-23, version 4.1* When i try to open sib digital bank account At first step It says : An error occurred while generating otp --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-18.*