# Siddhartha BankSmartXP — user reviews > 70 indexed App Store user reviews of Siddhartha BankSmartXP by Siddhartha Bank Ltd., rated 4.60/5 from 1,170 ratings. - Source: https://appshunter.io/ios/app/siddhartha-banksmartxp/id1161312612/reviews - App overview in markdown: https://appshunter.io/ios/app/siddhartha-banksmartxp/id1161312612.md - Rating breakdown: 5★ 945 · 4★ 94 · 3★ 54 · 2★ 19 · 1★ 58 ## What do users think of Siddhartha BankSmartXP? Overall sentiment: neutral **Pros** - 👍 User-friendly application - 🚀 Quick and reliable service - 💯 Excellent customer service - 🌟 Great overall experience **Cons** - 🐛 Frequent app crashes - ⚠️ Unreliable transactions - 🕰️ Slow and laggy performance - 🤯 Frustrating technical issues **Commonly reported bugs** - App freezes when changing password - Compatibility issues with older iOS versions - Inconsistent behavior during transactions **Most requested features** - Add email support for users outside Nepal - Improve fixed deposit functionality - Enhance security features and password management ## Newest reviews (10 of 70) ### 4/5 — Good App and works well *2026-07-12* It’s been useful and convenient **Developer response:** Dear Sir/Mam, We apologize for the inconvenience caused. We will consider your kind feedback for the improvement of bank service and better customer experience. You can always reach us via email at “customercare@sbl.com.np” or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care. ### 2/5 — Card declined yet they debited the money *2026-03-09* App works fine. But they still have my transaction dispute on pending for two weeks now. **Developer response:** Dear Sir/Mam, We apologize for the inconvenience caused. We will consider your kind feedback for the improvement of bank service and better customer experience. You can always reach us via email at “customercare@sbl.com.np” or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care. ### 1/5 — Crash and random disputes *2025-12-09* Multiple times amount is deducted but transaction fails. Only issue with siddhartha bank. Caused multiple problems due to app as sometimes the app doesnot even open and crashes randomly **Developer response:** Dear Sir/Mam, We are sorry for the inconvenience caused. Kindly share your concern along with the error screenshot at customercare@sbl.com.np for further assistance or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care. ### 1/5 — Error! Error!Error! *2025-08-29* Always some sort of error, very unreliable, I want to switch to a different bank just because how much I can’t rely on this app. **Developer response:** Dear Sir/Mam, We apologize for the inconvenience caused. We will consider your kind feedback for the improvement of bank service and better customer experience. You can always reach us via email at “customercare@sbl.com.np” or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care. ### 1/5 — Frustrated af!!! *2025-08-22, version 7.2.45* Timharu ko yo app banau hai chito dimaag kharab bhai sakyo..Chaiyeko bela thyakka chaldaina .. Restaurant gayo khana khai sakera tira bela chaldidaina.. Fuel halna gayo hali sake pachi chaldaina.. Rush ko bela ma pachadi aru manchey line ma kuri raako bela chaldaina.. Frustu bhai sakyo .. Bhako jati sab thau bejjat gari sakyo.. Bana hai timharu ko yo khurrukka😡🤬 ### 1/5 — Service *2025-07-12, version 7.2.45* Disgusting service 🤬 ### 5/5 — verry good staff and great services *2025-04-27* verry good staff polite service and good communication with customer thank you ### 5/5 — Great bsnk *2025-03-29* I love this bank , I’m out of Country but so easy to do all transaction ♥️ **Developer response:** Dear Sir/Mam, Thank you very much for your valuable feedback/review and rating. We will always try our best in line efforts for improving the user experience. You can always reach us via email at “customercare@sbl.com.np” or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care. ### 5/5 — Device *2025-03-24, version 7.2.33* Excellent service ### 5/5 — Good service *2025-03-16, version 7.2.26* SIDDHARTHA bank is best bank in Nepal . ## Most critical reviews (10 lowest-rated) ### 1/5 — Seriously need to fix your app *2026-07-03, version 7.2.142* The banking app is not great. The app is always down or simply won’t open, or even when you can get it to open, transactions won’t send through. Could chalk it up to network issue, but my other bank apps work perfectly so I know it is a server issue. I’ve been embarrassed way too many times because the app decided it didi not want to work so I’ve been stuck being unable to make payments be when I have the funds in my account. Bank with Siddhartha if you like to save because they won’t let you spend your own money. ### 1/5 — Terrible *2026-06-27* could not open while paying. they sent SMS to update the app but there’s no update available **Developer response:** Dear Sir/Mam, We sincerely apologize for the inconvenience caused. Please clear the cache to update your app to the latest version from the App Store (iOS) to continue using the application without interruption. Thank you, Siddhartha care. Alternatively, you may contact us at 015970020 or email us at customercare@sbl.com.np.Thank you, Siddhartha care. ### 1/5 — Error *2026-06-26* Every Time keeps loading while trying to scan qr **Developer response:** Dear Sir/Mam, We sincerely apologize for the inconvenience caused. Please update your app to the latest version from the App Store (iOS) to continue using the application without interruption. Thank you, Siddhartha care. . Alternatively, you may contact us at 015970020 or email us at customercare@sbl.com.np.Thank you, Siddhartha care. ### 1/5 — Update:worst app ever *2026-05-22* Important business transaction always gets stuck by this stupid app. Does the IT team even know how to fix it ? **Developer response:** Dear Sir/Mam, We apologize for the inconvenience caused. We will consider your kind feedback for the improvement of bank service and better customer experience. You can always reach us via email at “customercare@sbl.com.np” or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care. ### 1/5 — Poor user experience *2026-04-05* Poor user experience **Developer response:** Dear Sir/Mam, we apologize for the inconvenience caused. We will consider your kind feedback for the improvement of bank service and better customer experience. You can always reach us via email at “customercare@sbl.com.np” or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care. ### 1/5 — Frequent updates *2026-04-03, version 7.2.138* I updated the app last week and its again showing to update and it is so annoying to see the update notice when I open the app to pay. Update requirement on few months is okay but update right after few days is annoying even when remind me later option is there. Please make it less frequent. ### 1/5 — TRex *2026-03-05, version 7.2.88* Every time i tried to pay the insurance premium they change the menu and sometime there wont be any option to pay the premium…. ### 1/5 — Transaction *2025-12-24* This is the one of the worst app I have ever used. I mistakenly send money to my mom account however I am not able to see. Where did I send the money? Thank God is my mom account later. I need to call to the bank and verify where did I send But in the app still there is no transaction. This is the worst. Worst worst app ever I have too bad **Developer response:** Dear Sir/Mam, We are sorry for the inconvenience caused. Kindly share your concern along with the error screenshot at customercare@sbl.com.np for further assistance or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care. ### 1/5 — Update:worst app ever *2025-12-20, version 7.2.78* Important business transaction always gets stuck by this stupid app. Does the IT team even know how to fix it ? ### 1/5 — App crashes *2025-12-10* App crashes and cannot open after latest update. Useless **Developer response:** Dear Sir/Mam, We are sorry for the inconvenience caused. Kindly share your concern along with the error screenshot at customercare@sbl.com.np for further assistance or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care. ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome *2026-05-09, version 7.2.138* Best banking in. Nepal ### 5/5 — Thankyou *2026-04-16, version 7.2.138* Thankyou❤️ ### 5/5 — Suggestion *2026-02-07* Application seems user friendly. Suggested to have to apply public issuance share via this app **Developer response:** Dear Sir/Mam, Thank you very much for your valuable feedback/review and rating. We will always try our best in line efforts for improving the customer experience. You can always reach us via email at “customercare@sbl.com.np” or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care. ### 5/5 — Update Garerko Apps Chaldain Ta? *2025-12-06, version 7.2.74* App Chaldain Kin Ho? ### 5/5 — shiva pokhrel *2025-12-02, version 7.2.71* systam is solo please update fast ### 5/5 — Excellent service *2025-10-29, version 7.2.64* Service team members are amazing and very helpful. Excellent service at all times. ### 5/5 — About transfer *2025-09-30, version 7.2.45* Sending money to someone,it was very easy and simple.I really like it actually.ThankYou ### 5/5 — Quick service *2025-09-17, version 7.2.45* It’s quick and reliable ### 5/5 — Mbl *2025-07-08, version 7.2.45* Truely satisfied ❤️ ### 5/5 — Very good staff *2025-05-03* verry good staff and good service thank you very much **Developer response:** Dear Sir/Mam, Thank you very much for your valuable feedback/review and rating. We will always try our best in line efforts for improving the user experience. You can always reach us via email at “customercare@sbl.com.np” or contact 01-5970020 for any suggestions/feedback. Thank you, Siddhartha care. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*