# SideCare — Simplified healthcare

> Mutual insurance management app for health reimbursements and policy details. (iPhone/iPad app by LOUNNA.)

- Source: https://appshunter.io/ios/app/sidecare/id1599236186 (this page in markdown: same URL + `.md`)
- Developer: [LOUNNA](https://appshunter.io/developer/1599236188)
- Category: Medical, Business
- Price: Free
- Age rating: 17+
- Requires: iOS 16.4 · 69 MB
- Languages: French (France)
- Released: 2021-12-21
- Data updated: 2026-08-30
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sidecare/id1599236186/reviews.md

## What is SideCare?

With the SideCare app, managing your mutual insurance has never been easier.

You download the app and benefit from a single interface for:
  - Monitoring your health reimbursements and sending your quotations
  - Downloading or sharing your third-party payment card with your practitioner
  - Checking the guarantees of your complementary health insurance
  - Tracking your reimbursement requests
  - Asking for help if you are lost!

In short, you carry out all your procedures directly from the application and view the status of your reimbursements.
So, will we meet on the app?

## Key features

- Monitor health reimbursements
- Send quotations
- Share third-party payment card
- Check insurance guarantees
- Track reimbursement requests
- Access procedures and statuses

## Recent user reviews (10 of 24)

All indexed reviews: https://appshunter.io/ios/app/sidecare/id1599236186/reviews.md

### 5/5 — Bien mieux qu’avant

*2026-05-14*

Bon concept la carte de tiers payant dans l’app, je l’utilise tout le temps en pharmacie. Remboursements rapides, ça fait le taf.

### 1/5 — Activation compliquée et service client peu réactif

*2025-11-17*

Cela fait depuis Septembre que ma compagne (rattachée à ma mutuelle) attends que la filiation entre Sidecare et l’assurance maladie soit faite… le support ne nous est pas d’une grande aide et nous dit d’attendre 15jours de plus sans que rien ne change, puis il faut les recontacter, ce qui reprend une semaine ….

### 1/5 — Arnaque

*2025-09-30*

J’ai voulu refuser l’affiliation à cette mutuelle car j’ai déjà une couverture santé ailleurs, mais la procédure est extrêmement mal faite et induit en erreur. On est poussé à signer alors qu’on ne veut justement pas signer. Résultat : j’ai reçu un mail m’indiquant que j’étais affiliée alors que je voulais refuser !

Depuis, impossible de joindre qui que ce soit : aucun numéro de téléphone, aucun contact direct, et mes mails restent sans réponse. C’est très inquiétant et donne l’impression d’être piégé dans une démarche que je n’ai jamais souhaitée.

Je ne veux absolument pas être affiliée chez eux, et je trouve inacceptable de ne proposer aucune solution ni moyen de contact.

### 3/5 — Des améliorations à apporter

*2025-04-23*

Un peu marre d’avoir votre modale « Chasse aux oeufs » qui s’ouvre à chaque changement de page, c’est oppressant !
Est-ce normal que mes remboursements n’apparaissent que le mois suivant sur l’appli ?

### 3/5 — Déçue

*2025-02-10*

Je ne comprends pas ce qu’apporte l’application de plus que la version web. Il n’y a pas de suivi des remboursements(via demande ou via tiers payant). 
En effet si les notifications sont activées on a un push au moment du remboursement mais on a également un e-mail simultané. J’aurais eu l’information de la même façon si je n’avais pas l’application. 

La carte Tiers payant sur l’application c’est pratique. Malheureusement je n’ai pas encore réussi à l’envoyer par e-mail. (Toutes mes tentatives se sont soldés par un échec). Je trouve ça dommage de ne pas pouvoir choisir l’application à partir de laquelle le mail s’envoie. 

Je trouve ça dommage de ne pouvoir contacter le service client que par téléphone. Un chatbot pour les questions simple (tel que « ou en est mon remboursement » puisqu’il n’est ni suivi ni instantané)

### 5/5 — Comment vous appelez ?

*2024-09-21*

Bonjour , je suis employeur et sur mon espace employeur il est noter que mon employer et affilier mes du coter de mon employer aucune carte TR ni de contrat noter . Comment faire ? Un numéro de téléphone peut être ?

### 5/5 — Meilleure mutuelle

*2024-01-14*

La nouvelle version de l’app est top ! Super simple et très bonne expérience. Ils sont très réactifs, rien à voir avec les mutuelles que j’avais dans d’autres entreprises

### 5/5 — Super App!

*2024-01-12*

Super app simple pour suivre ses remboursements et faire des demandes. Remboursements rapides

### 5/5 — Simple d’utilisation

*2022-03-27*

Simple et efficace.

**Developer response:** Merci pour la super note !

### 5/5 — Application Géniale !

*2022-03-25*

Application géniale, j'ai accès à ma carte tiers payant à tout moment !

**Developer response:** Merci pour votre très bon retour ! 😊

## Frequently asked questions about SideCare

### What can I do with SideCare?

SideCare allows you to monitor health reimbursements, send quotations, download or share your third-party payment card with practitioners, check your complementary health insurance guarantees, and track your reimbursement requests. You can perform all your procedures and view reimbursement statuses directly within the app.

### Is SideCare free to use?

Yes, SideCare is available for free. The application does not have any in-app purchases or advertisements, making it a completely free tool for managing your mutual insurance.

### What devices is SideCare compatible with?

SideCare is currently supported on iPhone and iPod devices. Ensure your device meets the compatibility requirements for the latest version.

### How often is SideCare updated?

The latest version of SideCare is 4.1.0, last updated on March 19, 2026. While this indicates a recent update, the frequency of future updates will depend on the developer's release schedule.

### What is the age rating for SideCare?

SideCare has an age rating of 17+. This rating suggests that the content or features within the app may be more suitable for mature audiences.

### Who developed SideCare?

SideCare was developed by LOUNNA. They are responsible for the creation and ongoing maintenance of the application.

### Can I ask for help within SideCare?

Yes, the SideCare app includes a feature to ask for help if you are lost or encounter any issues while navigating the application. This ensures users can get assistance directly when needed.

### What information can I view about my insurance with SideCare?

With SideCare, you can check the guarantees of your complementary health insurance. This feature provides a clear overview of what your policy covers, helping you understand your benefits.

## Version history (last 5 releases)

### 5.0.0 — 2026-07-13

> New features

- Added a new “My Account” area (redesigned menu + dedicated pages: personal information, beneficiaries, documents, bank details, security, help, languages)
- New display variants based on your portability status (contract + alerts + bottom sheets)
- Redirect to the SideCare Glasses experience from optical quotes
- Added the CSM ChatBot to answer all your questions

> Experience improvements

- Added the care date to better link the request to the correct affiliation
- Display of the app version number in the menu

### 4.3.0 — 2026-06-15

> New Features

- Work stoppages (Provident): a new dedicated space to view work stoppages, with a list + detail view, and an experience tailored to the status.
- Provident Guarantees: Provident guarantees are now supported in the app (categories, contents, documents).
- Provident History: added access to the provident contract history.
- Clinic: improved navigation experience, with several redesigns and a more readable and consistent Glasses page.

> Experience Improvements

- Contract: guarantees can now be displayed even when the affiliation is not finalized, to better understand what is included.
- Portability: improved clarity for the insured regarding certain reimbursements (especially when they are "pending").
- Help Center: help links updated to point to mobile-friendly articles, and link display better scoped by profile.
- Visual consistency: updated reimbursement and guarantee icons.

> Bug Fixes

- Empty screens: added/fixed empty states (e.g. beneficiaries) to avoid blank pages and better guide the user.
- Reimbursements: several adjustments to make reading and actions smoother.
- Quote flow: when tapping "Track my quote", the app now redirects to the most relevant tab (Tracking).

### 4.2.0 — 2026-05-22

- Stability improvements and fixes on certain user flows (e.g. automatic refresh / unexpected behaviors).
- UX adjustments on form submission ("Send" button + user feedback).
- SideCard: display improvements (status, expenses, multi-card via slider) + access to SideCard history.
- TP Card: addition of info elements/banner + access to history.
- Mutuelle (Health insurance): access to contract history.
- Authentication and login improvements (biometric support such as FaceID/TouchID).

### 4.1.0 — 2026-03-19

What's New

- Treatment costs now displayed on payment details to help you better understand your reimbursements
- Share your third-party payment card using your phone's native sharing feature
- Copy and paste your Social Security number
- Improved reimbursement process for users switching providers

We also took this opportunity to improve the interface, fix several bugs, and enhance the app’s security.

### 4.0.0 — 2026-01-06

• iOS 18+ and iOS 26 support
• Better performance for a smoother, more responsive experience
• New app splash screen
• Improved stability and bug fixes

## Apps similar to SideCare

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Hellocare - Téléconsultations](https://appshunter.io/ios/app/hellocare-teleconsultations/id1178911268) | — | Free | Medical |

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*