# SIDRIVE IQ Troubleshoot

> Siemens drive troubleshooting app with diagnostic guides and service request features. (iPhone/iPad app by Innomotics GmbH.)

- Source: https://appshunter.io/ios/app/sidrive-iq-troubleshoot/id1493968081 (this page in markdown: same URL + `.md`)
- Developer: [Innomotics GmbH](https://appshunter.io/developer/1732029307)
- Category: Utilities, Reference
- Price: Free
- Rating: 4.70/5 from 3 App Store ratings
- Age rating: 4+
- Requires: iOS 13.0 · 81 MB
- Languages: American English, French (France), German (Germany), European Portuguese, Chinese (Simplified, China), European Spanish
- Released: 2020-08-21
- Data updated: 2026-06-10
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/sidrive-iq-troubleshoot/id1493968081/reviews.md

## What is SIDRIVE IQ Troubleshoot?

SIDRIVE IQ Troubleshoot gives you instant access to Siemens' years of accumulated drive knowledge, helping you more efficiently and accurately diagnose any problems that arise in the field. The App provides diagnostic instructions with video tutorials and component images to help you understand how to fix the issue(s). In addition, the App makes it easier than ever to contact Siemens Customer Service for additional assistance.
I. Features



*Secure sign-up / log-in process via Siemens ID

*Integration with SIDRIVE IQ Suite, allowing you to obtain troubleshoot relevant information of your connected assets

*Manage your offline asset list (add, view, rename, remove) by scanning the data matrix code

*Easy troubleshooting guidance from active faults via inspection steps, pictures/videos of how to find the component

*Instantiate service request with pre-filled request form that includes technical and asset-relevant data
 II. Supported Models


*SINAMICS PERFECT HARMONY GH180 models (produced in 2010 or newer) with NXGPro and NXGII controllers
*Questions/feedback? Please send us an email at helpline.sii@internal.siemens.com or call us at 1-800-333-7421

## Key features

- Secure sign-up/log-in with Siemens ID
- Integration with SIDRIVE IQ Suite
- Offline asset list management
- Troubleshooting guidance with videos and images
- Instantiate service requests with pre-filled forms


## Frequently asked questions about SIDRIVE IQ Troubleshoot

### What Siemens drive models does SIDRIVE IQ Troubleshoot support?

SIDRIVE IQ Troubleshoot supports SINAMICS PERFECT HARMONY GH180 models produced in 2010 or newer, with NXGPro and NXGII controllers.

### How does SIDRIVE IQ Troubleshoot help with troubleshooting?

It provides diagnostic instructions with video tutorials and component images to help users understand how to fix issues. It also offers troubleshooting guidance from active faults via inspection steps.

### Can I manage my assets offline with SIDRIVE IQ Troubleshoot?

Yes, you can manage your offline asset list by adding, viewing, renaming, and removing assets. This can be done by scanning the data matrix code.

### How can I request service assistance through SIDRIVE IQ Troubleshoot?

The app allows you to instantiate a service request with a pre-filled form that includes technical and asset-relevant data, making it easier to contact Siemens Customer Service.

### What is the rating of SIDRIVE IQ Troubleshoot?

SIDRIVE IQ Troubleshoot has a high rating of 4.7 stars based on 3 user ratings.

### Is SIDRIVE IQ Troubleshoot available on multiple devices?

Yes, SIDRIVE IQ Troubleshoot is available for iPhone, iPad, and iPod, indicating broad compatibility within the Apple ecosystem.

### How often is SIDRIVE IQ Troubleshoot updated?

The app was last updated on May 2, 2024, with version 2.5.1, suggesting regular maintenance and updates.

### What is the age rating for SIDRIVE IQ Troubleshoot?

SIDRIVE IQ Troubleshoot has an age rating of 4+, making it suitable for a wide range of users.

## Version history (last 5 releases)

### 2.5.1 — 2024-05-02

- Performance and usability improvements

### 2.4.0 — 2024-02-29

- Biometric access
- Extra informations on connected assets
- Performance and usability improvements

### next version — 2023-11-17

- Filtering functionality
- Performance improvements

### 2.2.0 — 2023-09-20

- Performance and usability improvements

### 2.1.0 — 2023-07-19

The update includes the following changes:
  - Performance and usability improvements

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## More apps by Innomotics GmbH

- [SIDRIVE IQ View](https://appshunter.io/ios/app/sidrive-iq-view/id1522888212)
- [SIDRIVE IQ Pinpoint](https://appshunter.io/ios/app/sidrive-iq-pinpoint/id1575096056)
- [Innomotics Inspire IQ Suite](https://appshunter.io/ios/app/innomotics-inspire-iq-suite/id6479240811)
- [Innomotics Inspire IQ View](https://appshunter.io/ios/app/innomotics-inspire-iq-view/id6479240985)

All apps by Innomotics GmbH: https://appshunter.io/developer/1732029307

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*