# Sierra Central CU — user reviews > 94 indexed App Store user reviews of Sierra Central CU by Sierra Central Credit Union, rated 4.70/5 from 6,135 ratings. - Source: https://appshunter.io/ios/app/sierra-central-cu/id594832230/reviews - App overview in markdown: https://appshunter.io/ios/app/sierra-central-cu/id594832230.md - Rating breakdown: 5★ 5,238 · 4★ 525 · 3★ 164 · 2★ 58 · 1★ 150 ## What do users think of Sierra Central CU? Overall sentiment: neutral **Pros** - 👍 Great customer service - 🚀 Convenient and functional - 💡 Zelle integration - 👍 User-friendly app - 👍 Friendly and helpful staff **Cons** - 🐛 Buggy and glitchy app - 🔒 Frequent login issues - 🔒 Unreliable security features - 🔍 Difficult to use - 🔍 Poor user experience **Commonly reported bugs** - App crashes and freezes - Login issues and password problems - Mobile deposit failures - Unreliable account balance updates - Incompatibility with biometric login **Most requested features** - Ability to pay extra on loans - Longer transaction history storage - Debit cards with tap functionality - Improved mobile deposit process - Easier account management ## Newest reviews (10 of 94) ### 3/5 — Extra car payment *2024-09-01, version 23.2.5* Please fix the feature where you can pay extra on your car payment instead of giving you a hard stop and not letting you without calling and being on hold for 20 minutes. I just wanna make my car payment. ### 2/5 — Need to have *2024-08-26, version 23.2.5* Need debit card that you can tap Need an easier method of reviewing payments made to vendor Need 12 months worth of storing payment information. Six months is not enough. ### 2/5 — Android app is very smoother *2024-07-24, version 20.2.2* Clicking the keyboard on iOS has some weird delay. The app never seems to want to remember that Face ID is set up so then I have to remember a long underutilized password. I know first world problems. But still. ### 1/5 — Horrible app *2024-06-23, version 20.2.2* This app is terrible, nothing convenient about it. Definitely not user friendly, and when I called the 800 number to get help, the man was pretty hostile on the phone. I refinanced my car loan with a different lender after 3 weeks of being with Sierra Central. Wouldn’t recommend to anyone ### 1/5 — Difficult to use *2024-05-23, version 20.2.2* Not user friendly could use some improvements on the app and would be helpful to be able to add an account in order to make loan payments ### 1/5 — :/ *2024-04-04, version 20.2.2* What is going on with my Zelle this is getting ridiculous ### 5/5 — Happy New member! *2024-02-16, version 20.2.2* Just moved to NorCal and this bank was recommended to me and so happy I joined. It was super easy and the staff was very friendly. And I haven’t skipped a beat with their online banking. ### 5/5 — Sierra central oroville *2024-02-10, version 20.2.2* Emma is the best!! Couldn’t have had a better teller. Her and her crew are so amazing, so thankful to be banking here! ### 4/5 — App needs fixing *2024-01-11, version 20.2.2* App seems to be very buggy, can’t use face sign in and doesn’t seem to save my sign in name and some times doesn’t accept my password. I know my password, app shouldn’t say I don’t have a good password. ### 5/5 — Zelle *2024-01-03, version 20.2.2* I am so happy you have Zelle. Next all you need is the chip in the debit card, and you truly will be the perfect bank. Honestly love banking here. ## Most critical reviews (10 lowest-rated) ### 1/5 — This institution needs to be investigated *2026-04-16, version 26.1.1* After receiving my disability checks via direct deposit the bank had engaged in some illegal activity. A savings account which I needed just to have a Sierra Central. Checking. An entity had charged that account. After I disputed the charges. That account was no longer supposed to be collecting late fees. But the fees kept occurring during the investigation Sierra Central illegally took the money from my checking account to cover the cost of the charges on the disputed account. They did it on a Friday afternoon. After they closed. And they also reported my card has stolen. I never reported my card is stolen. They are not open on the weekends so I had to wait till Monday to address the issue. They had zeroed out my account. I filed a complaint against them with the Department of financial protection and innovation bureau. After receiving a response from them. They sugarcoated the actions and refuse to address. The illegal activity they had engaged in. The issue had been resolved, but they failed to address why they were illegally doing the suspicious activities that they were engaging in It’s a corrupt cover-up. It’s a failure to take accountability and address the accountability of what they were doing illegally. It just so happens the same day that I receive the response. I was due my direct deposit. Three days later my direct deposit still hasn’t shown up. Even though I have proof and a letter saying that the direct deposit was already sent. The bank is now playing stupid and retaliating against me. They say they can’t see any direct deposit file coming in. That’s a lie. I have proof over the last seven months every single time. My direct deposit was sent. It was there the next day. Excepted a holiday had followed. There is no holiday that followed. Just pure retaliation. Staff had reached out to their back offices and of course they’re not gonna admit the wrongdoing they’re just gonna withhold those funds so the bills that I have can’t get paid on time and my car payment will be late I now have to file another complaint against them because now they’re attempting to ruin my credit. If they do this to me, imagine what they’re doing to other people. I’m actually leaving this bank and closing my account next month. The shadiness and corruption that is going on in those back offices. Is disgusting. I would definitely suggest staying away from this Bank. They are engaging any legal activities against their own customers. Be careful because this is what we call the plague of corruption. ### 1/5 — Loan payment *2026-01-20, version 25.1.3* Why is there no option to pay more towards the principal of a loan? I can call or stop by a branch, but nothing on the app. The whole point of a Mobile app is convenience! Dumb! ### 1/5 — Sign in issue *2025-07-27, version 23.2.7* Why do I have to create a new password almost every time I try to login to my account? The only reason I plan on leaving this bank. ### 1/5 — App is terrible *2025-05-02, version 23.2.7* Banking with sierra central is pretty good. The app is terrible. Doesn’t allow me to log in with biometrics, doesn’t save my login credentials, I’ve set usage notifications to my phone number multiple times and I don’t receive anything. Overall app is no good. ### 1/5 — Not good *2024-11-16, version 23.2.6* The new update removed the screen rotate option, and with it the ability to view the app in landscape mode, where the font is largest and its easiest and most convenient. I registered my concerns about this and requested the screen rotate to be turned back on. I was told “Sorry, but no”. Sierra is not the most customer oriented CU. ### 1/5 — No Longer allowed to “snow ball” your loans *2024-11-05, version 23.2.6* They no longer allow the (snow ball effect) pay a higher xxx amount due each end of month to reduce the total loan now they only offer “other amount excess to the next payment” which means you can’t pay ahead of time to pay your total loan amount anymore. Now you can only pay the car note ahead of time without reducing your loan term. I’m changing banks when my main bank finally relents and gives better than a 5%. I like to snow ball all my bigger finances it’s easier and cheaper than having to pay just the due amount ### 1/5 — Terrible *2024-10-01, version 23.2.6* This app is soooo jankey I think it was developed in 1995 ### 1/5 — Loan payment *2024-09-25, version 23.2.6* Why is there no option to pay more towards the principal of a loan? I can call or stop by a branch but nothing on the app. The whole point of a Mobil app is convenience! Dumb! ### 1/5 — The app is really bad *2024-09-16, version 23.2.6* There is something wrong with the way they set up the app. The credit card does not tell you the available balance and it takes you to an external website to give you what little information you need. It also makes you download a pdf of your statement if you want to see more than 30 days worth of transactions. This morning I noticed that they updated it and now I can’t see any of my statements or transactions. ### 1/5 — Deposit Function is Awful *2024-08-30, version 23.2.5* Requires you write all kinds of nonsense on the back of the check like “for mobile deposit only” and the date - but then 90% chance it rejects the deposit several days later with basically the only notice being an email. You then drive to the bank with the check marked “mobile deposit only” which they of course accept no issue at the bank. ## Most praised reviews (10 highest-rated) ### 5/5 — SIERRA CENTRAL ROCKS *2026-07-28, version 26.1.1* Service Technology Products ALL Top Shelf! ### 5/5 — Easy to use *2026-06-10, version 26.1.1* Most times a company updates their app it gets harder and frustrating to us. This was a nice surprise to find the update is very easy to use. ### 5/5 — Review *2026-02-24, version 26.1.1* Nice and fast effective ### 5/5 — Superior service *2025-10-03, version 23.2.7* Great service, always so very helpful and courteous! Great staff! ### 5/5 — It works *2025-08-30, version 23.2.7* Convenience, functionality., and security. What more can one ask for. Been a happy member about 30 years now. ### 5/5 — Credit Unions Are Better Than Banks *2025-04-11, version 23.2.7* Join a credit union. They don’t steal your money ### 5/5 — App *2024-09-19, version 23.2.6* Love the mobile app, very easy to use. Oroville branch staff are outstanding, very kind & helpful! Love the services provided. Great job!!! ### 5/5 — Customer service *2024-05-17, version 20.2.2* They have great customer service in store and over the phone! No matter which employee I have talked to they are always helpful. ### 5/5 — 5 stars *2024-05-15, version 20.2.2* App works great. The customer service is amazing if needed when I call very pleased with this bank. ### 5/5 — To Sierra Central *2024-03-01, version 20.2.2* This is a little bit more than what I just went through what I just had done on the app went well. I have been in to the bank two times and information that I need. Cost me $32 to pay the bank for information I needed about my account, I feel if you go paperless, we shouldn’t be charged for this. So now. I want all my statements, mailed to me, which I understand that will cost me two dollars per time. That is why I had to pay $32 for information about my account four dollars for each month. It’s sad that I have banked with Sierra Central for over 15 years. I have a limited income I’m on Social Security and this is the way you treat a customer. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*