# Sierra Official — user reviews > 118 indexed App Store user reviews of Sierra Official by Sierra Trading Post Inc., rated 2.20/5 from 637 ratings. - Source: https://appshunter.io/ios/app/sierra-official/id646121874/reviews - App overview in markdown: https://appshunter.io/ios/app/sierra-official/id646121874.md - Rating breakdown: 5★ 123 · 4★ 47 · 3★ 26 · 2★ 83 · 1★ 358 ## What do users think of Sierra Official? Overall sentiment: negative **Pros** - 🚀 Convenient shopping experience - 👍 Easy to use app - 💡 Great deals and discounts **Cons** - 🐛 Frequent crashes and bugs - 🔍 Difficult navigation and poor user experience - 🔒 Login and account issues - 🔄 Slow performance and loading times **Commonly reported bugs** - App freezes and shows blank screens - Back button functionality is broken - Inconsistent behavior when adding items to cart - Inability to login or access account information **Most requested features** - Improve search and filtering functionality - Add a 'remove all out of stock items' button - Optimize app for iPad and tablet devices - Provide better customer support ## Newest reviews (20 of 118) ### 2/5 — Search function is unusable *2026-04-08, version 4.3* I’m not really sure what the point of the app is since you can’t search anything. Like sure there’s a search bar but it doesn’t actually search anything. So, you can just… scroll through thousands of random items I guess? ### 1/5 — Terrible app *2025-08-03, version 4.2.0* I’m not sure who designed this app and then just stopped after the initial download, but it leaves a lot of room for improvement. The pictures are so awful and make many of the details of clothing unable to be seen. Also, why is there no share button? I am unable to send an item of clothing to someone, unless I want to screen capture every picture individually. ### 1/5 — Love the store & website but the app is abysmal *2025-07-31, version 4.2.0* I’m able to login to sierra.com from a browser, but get an error message EVERY TIME I attempt to login to the iPhone app. I’ve deleted & downloaded the app multiple times to ensure its current, but still no luck. ### 1/5 — Please hire competent engineers to fix this app! *2025-06-09, version 4.2.0* Terrible! Can’t change an address, log in with saved passwords, save anything to favorites, adds unwanted multiple items to my cart, and search doesn’t show all products available for search criteria. That is just what I have found so far… Sad when I have to log in with my computer to shop a store that has a phone app. for “convenience”. ### 1/5 — Awful *2025-03-23, version 4.2.0* Literally one of the worst apps I’ve ever used. Doesn’t matter if it’s freshly updated ### 1/5 — The worst *2025-02-22, version 4.2.0* Sierra need to pay engineers who actually know what they’re doing. Their website and app are so frustrating and terrible. ### 2/5 — Buggy *2025-01-08, version 4.2.0* The wishlist button and filters don’t work most of the time ### 1/5 — Very glitchy *2024-11-19, version 4.2.0* Tried to filter and the app just spun. Tried to just click on items and they won’t load. Just going back to the website ### 1/5 — App has been broken for a long time *2024-10-03, version 4.0.1* The account-related pages are all blank. The app hasn’t been functional for at least several weeks. Has TJX abandoned this app? ### 1/5 — Not even an option to login *2024-09-18, version 4.0.0* On my iPhone 13 Pro text input isn’t even an option on this app for whatever reason I’m never given the option to type so I can never even log in ### 1/5 — Crashes Constantly *2024-08-22, version 4.0.0* App just doesn’t work anymore. Crashes constantly which makes it impossible to place orders. Too bad too, looks like they might have some good stuff. ### 2/5 — Great site. Terrible app *2024-07-23, version 4.0.0* Slow and frequently stalls out completely. Search filters don’t work. ### 1/5 — Items won’t load *2024-07-20, version 4.0.0* Items don’t load after clicking on them. Happens all the time. Constantly having to close app and reopen. Please fix this! ### 1/5 — Terrible search mode and never updates app regularly for iPad *2024-07-07, version 4.0.0* This is the most frustrating app and I give it 0. The title says it all and I WILL NOT waste any more of my time writing a long detailed review, because this online store has already stolen enough of my time. ### 1/5 — Not worth downloading *2024-06-26, version 4.0.0* Great deals but the website and app are trash. ### 2/5 — App needs updating *2024-06-25, version 4.0.0* Errors when I try to login with my Sierra account. Unable to make purchases or see previous orders. Shopping is glitchy. Deleted and reinstalled without bug fix. App is useless currently. ### 1/5 — Buggy and needs updating *2024-06-09, version 4.0.0* The app needs an update as it is very buggy. Editing your cart is more time consuming than it should be. ### 1/5 — Constant issues, update after update *2024-04-23, version 4.0.0* Current gripe is that the sort feature doesn’t seem to sort more than the first few products in the dept. being searched - very frustrating and considering this is just my most recent issue trying to shop using this app, with previous issues being solved by updates that also introduced new, different issues.my plan and advice - shop local, spare a headache. ### 1/5 — Terrible app *2024-03-20, version 4.0.0* I used to love Sierra Trading Post. When I now try to use the app it doesn’t work and says “Access Denied” and I am totally locked out. Sierra, you’re done for and your access to my money is now DENIED. I’ll shop elsewhere. ### 1/5 — Never worked *2024-03-03, version 4.0.0* I’m surprised that Apple allows this in the store. This doesn’t work at all. I thought there were standards for this sort of thing? Isn’t this why Apple charges venders a high percentage so they can have resources to vet offerings? ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful *2026-07-10, version 4.3* It’s actually awful. My cart never saves but it says that I am logged in. Tried to update my street address and it said invalid address. Tried to write it different ways but kept saying g invalid. Sorry, but that’s my address!!! ### 1/5 — Please fix your app!! *2026-05-30, version 4.3* Sierra is one of my favorite discount stores but you are going to go out of business if you don’t fix the app! It’s slow and has now quit working all together! I’ve even tried opening my account on a desktop vs. my iPhone without any success. I’ve contacted the company directly and got the usual “clear your cache and cookies”. I’d suggest hiring a quality IT team before you lose all your business. According to these reviews, this issue is not new and very well documented! ### 1/5 — You’re Losing business!!! *2026-05-26, version 4.3* You would think the folks in charge of the app would read their own reviews to see that they need to make change before it’s too late! Not only does the app hardly ever work like it’s supposed to, but if you shop in the store, the management is some of the worst I’ve ever experienced! Customers don’t matter due to poor management. ### 1/5 — Will not load *2026-05-13, version 4.3* Something about thier trackers will not even load whether on the app, safari, brave, duckduckgo. I don’t want you collecting all the data. ### 1/5 — App Stopped Working *2026-01-13, version 4.3* Getting an “Access Denied” message and app is unusable. ### 1/5 — Both website and app are awful *2025-11-25, version 4.3* Newly released website can display properly. App is very bad too ### 1/5 — Unable to login *2025-11-15, version 4.3* I’m unable to login so the app is useless for actually placing orders or adding things to the cart/wish lists. It’s only useful for browsing, but then you have to place an order using a browser. ### 1/5 — Love the store, hate the app *2025-10-31, version 4.3* I love Sierra, and they have such good deals on amazing brands, but their app is the worst I've ever used. It's SO slow and incredibly glitchy. It constantly logs me out and says my cart is empty when it's not. I would give the app zero stars if I could. ### 1/5 — can’t login *2025-10-14, version 4.3* pls fix the app ### 1/5 — New update = Non-functioning *2025-09-28, version 4.3* What the??? This new update to the app will not let me log in- from any screen (shopping cart/address book/past purchases, etc). It just shows a white screen and never loads any of my information. Guys! Come on! Look at the myriad functioning websites out there and pattern yours from theirs. Please make this a priority for your customers or you will lose them! ## Most praised reviews (10 highest-rated) ### 5/5 — Convenient Way To Shop *2023-01-25, version 3.8.0* I use the app all the time to shop more often than my wife and bank account would probably like me to with that being said it is right on par with other store apps for shopping. I rarely have problems and when I do, like an app glitch, restarting the app always fixes the problem. All apps have problems here and there and Sierra is no better or worse plus you get amazing deals in your shopping adventures. ### 5/5 — Great app *2022-02-03, version 3.6.0* 5 star fantastic prices best quality use 4 or 5 times a year ### 5/5 — Excellent App *2019-08-22, version 2.2.3* After trying to shop via the website on my Apple iPad, I grew quite frustrated. I was really wanting to shop but didn’t want to go to a PC desktop. Now, my reviews on the App Store probably total 2 including this one. After reading the reviews on this app, I can only think they are older reviews. The app is flawless. I think the way they set up the filter menus is awesome. It’s just enough information to allow you to click further. Checkout was simple and I’m strongly recommending this for Apple iPad! FYI, not a shopper of this store often, maybe once a year, but I will most likely shop more now that the app is installed and shopping is a pleasure. Thank you. ### 5/5 — Super handy! *2019-03-02, version 2.2.1* Lots of fun browsing through outdoor gear deals. I prefer this app experience over the web experience. The new update fixes previous bugs. ---- I love this app and have used it for years. However the most recent release is broken on the iPhone 8+. The primary navigation button that is supposed to take you back to the previous screen now acts completely arbitrary, taking you to items you've never viewed. Wait for an update. ### 5/5 — 1 *2018-11-05, version 2.1.5* It is the best store I have a shopped in , I have saved hundreds of dollars on top quality items. I have recommended Sierra to all my friends and family and have encourage them to do so as well. The online experience has also been a pleasure. The ease and simplicity of ordering and having the ability to have the in-store pick up feature is a godsend. Hats off to Sierra and their friendly staff to making my shopping experience uncompromising! ### 5/5 — Easy to use *2017-07-11, version 2.0.3* Have used this app for over a year and have had no issues so far. It is easy to use and makes shopping quick and simple. ### 5/5 — Easier *2017-06-12, version 2.0.3* Much easier to shop now, just wish it would automatically add my most recent coupon. That being said, I have shopped the app regularly for my summer wardrobe and gifts ### 5/5 — Great App! *2017-04-09, version 2.0.3* Very intuitive and easy to use. Very fast. Just presented two new pairs of shoes :) ### 5/5 — Great App *2015-08-19, version 1.7.15* Easy to use and is always making orders easy to do right from your phone ### 5/5 — Easier than ever *2014-09-01, version 1.3.7* STP is always a great shopping experience. The app has made it even easier and more enjoyable. No hiccups. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*