# Silicon Valley Hopper — user reviews > 27 indexed App Store user reviews of Silicon Valley Hopper by Via Transportation, Inc., rated 4.70/5 from 570 ratings. - Source: https://appshunter.io/ios/app/silicon-valley-hopper/id6445977946/reviews - App overview in markdown: https://appshunter.io/ios/app/silicon-valley-hopper/id6445977946.md - Rating breakdown: 5★ 508 · 4★ 23 · 3★ 4 · 2★ 8 · 1★ 27 ## What do users think of Silicon Valley Hopper? Overall sentiment: negative **Pros** - 💰 Affordable transportation option - 👍 User-friendly app interface - 🚗 Good drivers (when available) - 🛡️ Safe and convenient service - 📱 Easy app setup **Cons** - ⏱️ Extremely long wait times (30+ minutes) - 🚗 Driver reliability issues and cancellations - 🔄 Frequent driver reassignments - 💸 Unfair cancellation penalties - 🗺️ Incorrect drop-off locations - 📞 Poor customer support - ⏰ Inaccurate time estimates - 🚫 Inability to book during peak hours - 🚕 Insufficient driver availability - 🛣️ Inefficient routing in shared rides **Commonly reported bugs** - App splash screen freezes on startup - Excessive 'why are you not riding' notifications - Driver location tracking inaccuracies - Booking system unavailable during peak times - Drivers marked as no-show within one minute **Most requested features** - Show pickup arrival time (not just destination time) - Live activity tracking for ride status - Drop-off at doorstep like Uber/Lyft - More drivers in Cupertino and Santa Clara - Better driver tracking and monitoring ## Newest reviews (7 of 27) ### 2/5 — 😩😩 *2026-06-17* The pickup time changed randomly, the new pickups popped up during my trip and detoured to another direction. It took me 45 minutes to my destination 2 miles away. ### 2/5 — Extremely Unreliable *2026-05-28* I wait. And I wait. And I wait. If you want to get a ride on time, don’t use hopper. If you have time to kill, go ahead. Only reason it’s two stars is because the drivers themselves are great. Management is absolutely horrendous. If you book thirty minutes ahead, it’ll come twenty minutes early and you’re not ready or aware. Book ten minutes ahead and you’ll be late by 30 minutes, at least. ### 2/5 — The cities of Cupertino and Santa Clara should add more drivers *2025-12-09, version 4.22.2* The two cities runs the shared ride app but can’t satisfy the needs ### 2/5 — Slow *2025-12-03* Slow. Unbelievably slow. If you want to arrive to a destination at a specific time, expect yourself to arrive half an hour late. ### 1/5 — so impatient and unreasonable *2024-12-12, version 4.17.105* The drivers are super impatient and they pick up people on the way of your ride and go to their destination before yours ### 1/5 — Unable to book rides *2024-05-30* It’s impossible to book rides from 6-7pm. The drivers will let you wait for 10-15 min before cancelling your ride. Some will just sit in the charging station indefinitely without coming to pick you up. They will purposely wait until the 7pm mark so you won’t be able to book anymore car rides. It’s really annoying when they do that and it wastes a lot of time. ### 1/5 — Unreliable service *2023-10-16* While I like the concept, the service is too unreliable to be useful. Wait times fluctuate, drivers randomly cancel your ride after you’ve waited 10-15 minutes and sometimes wait less than a minute before marking you as no-show. ## Most critical reviews (10 lowest-rated) ### 1/5 — Very unreliable *2026-08-13* Please do not use if you are trying to get to work or anything important. They hire lazy incompetent drivers who dont understand the app or English so you will literally book a ride a pay for it and be sitting for hours waiting for somone to pick you up only to find out they are doing something else. Horrible app please dont waste your time or money. Just stick to Uber ### 1/5 — Unreliable *2026-06-04* If you are planning on using this app to get too and from work DO NOT drivers can show up 10 minutes early to your pickup with no warning and leave without you. You can book a ride at 11:am and not arrive at your destination untill past noon! Im 100% serious. ### 1/5 — Hi *2026-01-30* Idk why almost all ur drivers can’t do their jobs like almost every time I book a ride it’s either super late, the driver DOESNT MOVE for 30 minutes and I get a new driver that’s even further away, or the guy cancels my ride and I get a diff ride???????? And they charge me every time I cancel the ride even tho it’s not even my fault 🫩🫩 ### 1/5 — Sucks *2026-01-29* DUDE JUST LET MY REVIEW GO THROUGH THIS APP IS TERRIBLY UNRELIABLE AND DUMB OK ### 1/5 — Horrible App *2025-09-27* I used the app and was about to be dropped off at a completely random location which was in the opposite direction of which my destination was. When I contacted support - it took me 10 mins just to explain to them what had happened and they kept repeating that it is normal to be dropped off slightly away from the recorded destination. I kept telling them then it was not slightly away - it is miles away. The customer service is mostly useless - they almost certainly tell me what I already know. That my ride is away x mins. If the ride is delayed 15-20 mins also - they don’t give an option to cancel without charge. And you will be charged. Multiple times using their service - my ride has delayed 30+ mins. Most of the cases the time estimates are too ambitious ### 1/5 — Extremely unreliable service *2025-09-16* In carpool you can pickup customers along the route and reach final destination. But with silicon valley hopper, they will pickup and drop customers in all directions before reaching your destination. Worst service ever. Don't use ### 1/5 — Stop the $1 penalty when it’s clearly on your end *2025-09-16* Before anything let me make clear I really like Hopper and its drivers are really great people. However recently I’ve observed a trend where drivers change, or get late, and I still have to pay the penalty if I want to cancel. Whatever change is on your end, especially when it’s about the driver picking me up 10 min earlier or later than anticipated, is your responsibility. Please do not penalize users for this. I apologize for the 1-star review but needed to send a strong signal here. ### 1/5 — Extremely unreliable *2025-07-31* Every single time I’ve caught a ride from hopper, I have ordered a ride at 7 AM right at the start time and each time it takes the drivers 30 minutes to pick me up, with the app swapping drivers 3 times, and the drivers are shown stopping elsewhere not on the route for extremely long or chatting with their friends. The distance from their parking spots should be at most 10 minutes away so I am always late each time I use SV Hopper. Their service team is very unprofessional and they really need to track their drivers. ### 1/5 — App is broken and keeps issuing silly notifications *2025-07-01* Getting “why are you not riding with us” notifications once per day! Similar emails! Oh and app does not start up anymore: I get a splash screen and nothing more ### 1/5 — Cheap but not reliable at all *2025-01-09* It is already so hard to book a ride on the app as it is the drivers don’t make it easier. Some will make you wait 30 mins and not even show up. Like if you’re already not coming why not cancel it and let another driver take over. ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you for a cheaper way to get around Santa Clara County *2025-12-01, version 4.22.2* Now I can get to Echo.Church in Sunnyvale on my own and get to Kaiser Santa Clara on my own with affordable prices ### 5/5 — Transport *2025-08-25, version 4.22.2* Good transportation ### 5/5 — Provide affordable rides for high schoolers *2025-08-20* Feel safe, convenience, and affordable! Thanks Hopper! ### 5/5 — Hopper in Cupertino *2024-12-04* Hopper app is easy to set up. Kiran is an excellent driver & knows the area. I just recently gave my car to a relative & may reconsider using Hopper instead of getting another car. As long as I can get to & from the nearest Costco/Trader Joes/Homedepot/Target/& CVS once in awhile I should be OK!😜 ### 5/5 — Great ride *2024-10-24* Thank you for such care ### 5/5 — Good *2024-09-27* Very user friendly and very responsive to your needs. ### 5/5 — Application is clear but need minor improvements *2024-07-02* Application is clear, not super easy to use but it’s okay when you understand the interface. I want to suggest an improvement, could you use the live activities then we can see the status of the arrival and the drive ### 5/5 — Dropping review *2024-04-24* It would have been much better if dropped at the doorstep just like Uber and Lyft ### 5/5 — Handicap service. *2024-04-02, version 4.11.12* Since the week of February 14, A lot of handicap riders have been canceled on. On February 14 I was canceled eight times by a driver name Khushi. since then, this driver has canceled on me more than 25 times. silicon Valley Hopper is no longer a reliable alternative to driving. I have written him playing shown evidence of the lack of service to handicap people since this first occurred.To no avail nothing gets done. There are a few drivers such as hernan, , and Ashley, who would always pick me up. Now I count myself lucky if I get picked up at all. picked up at all. Oh I’m sorry ha ha ha ha. ### 5/5 — Removed arrival time *2023-12-22* We used to get an arrival time for pickup. Now we only see the destination time. This makes ordering a guessing game. For example, it’s 9:15 am and my train arrives at the station at 9:30. I open the app and order a ride. I book the ride only to see that the pickup is in 3 minutes. So I have to cancel the ride, wait another 13 minutes then book again. The new booking now shows pickup in 20 minutes. A big waste of time. Please show when the driver is expected at pickup. Thanks. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-20.*