# SilkFred: Women’s Fashion — user reviews > 108 indexed App Store user reviews of SilkFred by SilkFred Ltd, rated 4.30/5 from 7 ratings. - Source: https://appshunter.io/ios/app/silkfred-womens-fashion/id1220535217/reviews - App overview in markdown: https://appshunter.io/ios/app/silkfred-womens-fashion/id1220535217.md - Rating breakdown: 5★ 5 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 1 ## What do users think of SilkFred? Overall sentiment: positive **Pros** - 👍 Easy to navigate and user-friendly interface - 🎨 Wide variety of clothing styles and brands - ⚡ Fast delivery times - 💎 High quality products and materials - 🔄 Simple and hassle-free returns process - 📸 Detailed product photos with model height/size information - 🏷️ Good value for money and competitive pricing - 💬 Responsive and helpful customer service - 🎯 Useful filters and search functionality - ❤️ Favorites/wishlist feature for saving items - 🎬 'How to wear' styling videos and guides - 📱 Mobile app more convenient than website - 🌟 Unique items not found on high street **Cons** - 💰 Multiple delivery charges for large orders - 📦 Inconsistent delivery times and unclear ETAs - 🔗 Unclear which items are from direct sellers vs third-party vendors - 💳 Limited payment options (no Klarna) - 📧 Poor communication about order status and refunds - 🖨️ Requires printer for returns labels - ❌ No free delivery options for some items - ⏳ Slow refund processing (up to 2 weeks) - 🚫 Return postage fees charged by some vendors - 📍 Lack of delivery address management in app - 🤔 Unclear which brands charge for returns - 👥 Limited model diversity in product photos - 🔍 Search results include irrelevant items **Commonly reported bugs** - App screen turns white when item unavailable - Likes section doesn't display all saved items (limit of 19) - Sale prices not reflected in app (shows full price) - App doesn't sync orders from website for returns - Purchased items disappear from likes after purchase - Navigation resets to home page when viewing items - Tracking numbers not provided in emails or app - Returns process not accessible through app (redirects to website) - Items appear very small on mobile device - Delivery address cannot be changed in app checkout **Most requested features** - Consolidated single delivery charge for multiple items - Live chat support functionality - Customer reviews/ratings on individual items - Zoom feature for product images and patterns - Klarna or installment payment options - Better material composition descriptions - Show prices in favorites/likes section - More petite and extended size options - Better app navigation (return to previous page location) - Personalized product recommendations based on body shape - More diverse model sizes and body types in photos - Promotional codes and discount availability - Ability to see credits after returns - Email notifications for featured products - Separate return processing for items going to different addresses - Better search filtering options ## Newest reviews (14 of 108) ### 5/5 — Great stuff *2025-01-20, version v1.0.71* Always good and a little different ### 5/5 — Great *2025-01-13, version v1.0.71* App was easy to use. Delivery was quick and the dresses were great. Never had any issues with SilkFred. ### 5/5 — Ladies Dresses *2025-01-04, version v1.0.71* Ordering on line was very easy to do, also my order arrived quickly, when I had a query that was dealt with efficiently. ### 5/5 — Dress *2025-01-04, version v1.0.71* Lovely dress I ordered really nice colour But unfortunately I had to return it as it didn’t fit me Which was a real shame it was beautiful ### 4/5 — Useful app easy to use *2024-12-16, version v1.0.71* This app is very user friendly with clear photos and details of each item. 2 improvements - (1) tailoring recommendations to my body shape and preferences rather than random items for body shapes which won’t suit me; and (2) being able to see my credits following returns. ### 4/5 — Great app *2024-12-10, version v1.0.71* App made ordering and following my order so much easier than via a website or clicking on email links to track my order. Would be nice to have live chats working as needed a replacement in a short space of time and didn’t have an easy way to communicate. However great app and beautiful dress ### 5/5 — Fantastic service quality clothing *2024-12-09, version v1.0.70* SilkFred always provide a quick service, the app is easy to use and displays the clothing perfectly, bargain sales and huge variety, always top quality ### 5/5 — Excellent Quality at affordable prices. *2024-12-03, version v1.0.70* I’ve been a massive fan of Silk Fred almost from the start. Certainly for the last ten years or so. In fact half of my wardrobe is Silk Fred and one of their retailers Dancing Leopard. The style is unique, with a touch of class, and what’s best is the huge range of suppliers they use, so I feel like I’m browsing through an incredibly high end (dare I say it!) catalogue! The fabrics and colours, are vibrant and feel good on. They also wash really well. Most things I wash and hang up to dry thus editing ironing out of my life! If you’ve just stumbled across this website, congratulations 🥳 I can never get away with just buying one thing, I’ve just ordered some wet look fake leather jeans, two tops, and three dresses, so that’s me taken care of for Christmas and the New Year! Thanks Silk Fred. SamMB ### 4/5 — Dresses *2024-12-02, version v1.0.70* The dresses I ordered were lovely but I had to send 3 back . But as they came from 3 different companies I am going to be charged £1.99 to return each parcel ( £6 in total) which will come off my refund when in fact I actually dropped the parcels off myself at an Evri agent. I don’t think this is right ### 5/5 — Impressed *2024-11-25, version v1.0.70* I thought I’d give SilkFred a go after seeing the perfect dress.. I received my parcel in good time, sadly the dress has a defect (shiny sequins) which were slightly not aligned. I took a pic, sent an email and was quickly sent a reply back with instructions on how to send it back for a full refund. Problem was quickly solved. Waiting on my refund to show on my statement.. 😉 ### 5/5 — Easy to navigate! *2024-10-28, version v1.0.69* I like the Silk Fred app - it’s easy to navigate and has lots of info. Been using the store for a while but only just got the app. I will continue to use it from Joe on. ### 5/5 — Review of the app *2024-10-24, version v1.0.69* The app was quite easy to use although I found the returns process a little confusing. This was because I was returning 2 items to different address but all done on the same page. It would be much easier if each return was processed separately especially when they are being returned to different addresses. Other than that it was all great. ### 5/5 — My thoughts *2024-10-22, version v1.0.69* Can’t fault the timing and service from silk Fred the quality is great too Had to return an item because it was too big and was such an easy process ### 5/5 — Amazing clothes *2024-10-11, version v1.0.69* I have been a customer of silk Fred since the first lock down, I love everything I have bought. The sizing is fine, as long a I buy the right size! lol. I don’t have a single complaint! Love love love silk Fred! X x x ## Most critical reviews (10 lowest-rated) ### 1/5 — Clutch Bag *2025-02-04, version v1.0.71* Still waiting for my expensive clutch bag. I’ve asked for an ETA but had nothing back except that someone will get back to me. I believe I’ve been scammed. I Would never, ever recommend this site to anyone. ### 1/5 — A disappointing experience *2024-11-11, version v1.0.70* Generally functions as it should, however it is unclear what is sold directly by you and what is sold by outside vendors. When taking up the option for next day delivery this doesn’t apply to the whole order and some items arrived over a week later. I complained directly to customer service, not so much as an apology. Sort it out, not sure I will be back. ### 1/5 — Force you to use app to track orders and then don’t provide tracking numbers *2024-06-03, version v1.0.65* I don’t like to be forced to download an app to find the status of an order and even worse you can’t track anyway, as neither the link to Royal Mail or the app or emails have the tracking number. ### 1/5 — Poor experience 9504899 *2022-12-06, version v1.0.47* I ordered 3 items which were very delayed and inquired how long for delivery as the occasion I wanted them for was missed I asked how long is delivery else will ask for refund but directly received an email your refund has been processed. Very disappointed no one checked or confirmed if I wanted to cancel or proceed with refund or how long delivery is just directly done horrible ! ### 1/5 — Didn’t receive my order yet *2022-10-10, version 1.0.45* I did an order on the 28th of September and I didn’t receive it till now and it is my first time to order from your site. So I can’t give a review except that I didn’t receive the order. ### 2/5 — Delivery Costs are an issue *2025-05-21, version v1.0.71* I made a big order and had to pay about 5 different delivery costs, meaning that I paid nearly £15.00 just for delivery as there were no free delivery options for any of my items. SilkFred has been running for a while now and should have been able to rectify this so that customers pay only one delivery charge as it seems like you currently get punished for making large orders and subsequently giving SilkFred more of your money. ### 2/5 — Very glitchy *2020-04-29, version 1.0.1* I do love that they now have an app but this is still a bit glitchy and needs some work. When you go into your ‘likes’ and click into an item, and for whatever reason, maybe it is out of stock or unavailable, the whole app screen just turns white and you have to exit the app and go back into it. It would also be good to be able to see the prices of items you have liked in your like bag so you can see if they have been reduced without having to click into each individual item. For that reason, I will continue to use my account on my web browser until these issues can be fixed. Can’t wait for the app to run smoothly though!! ************ (Sorry, I just noticed this after I wrote this the first time!!) I also have more than 19 items in my ‘likes’ but it won’t show them all!! Which is annoying. ************ (And this!) The app doesn’t show sale prices at all on my likes items. I clicked into an item in my like bag and it showed the full price, even when I added it to my basket, it didn’t take the 50% off that it is showing on the web browser. This app needs some work!! ### 3/5 — Dress *2025-02-04, version v1.0.71* Returns ### 3/5 — Item not received!!! *2024-12-30, version v1.0.71* I need silk Fred to contact me as I haven’t received an item ### 3/5 — SilkFred app *2024-12-16, version v1.0.71* Its ok, but wish they would have an option to return items without a printer like all other websites. Not everyone has one of these so i ended up keeping a piece i ordered because i could not access a printer. ## Most praised reviews (10 highest-rated) ### 5/5 — Newfrock *2025-08-15, version v1.0.71* Easy to get round website, lots of choice and good quality ### 5/5 — Excellent service *2025-06-20, version v1.0.71* Easy to order, excellent service all round ### 5/5 — Great website *2025-06-15, version v1.0.71* Lovely clothes ### 5/5 — Great website *2025-05-04, version v1.0.71* Love this website trustworthy and dependable ### 5/5 — Every time a winner *2025-04-06, version v1.0.71* Every time I order I get exceptional products. My colleagues at work always comment on the items I buy through SilkFred. I’ve made so many recommendations to friends and colleagues. Awesome! ### 5/5 — Miss Megan Hambly *2025-02-09, version v1.0.71* Absolutely love SilkFred can get all your outfits on here xxx ### 5/5 — A great app for shopping *2025-02-04, version v1.0.71* This app is laid out well, favourites are easy to create and locate later. What’s new icon is a great summary. Filters are easy to apply and use. ### 5/5 — Suzanne *2025-02-04, version v1.0.71* I am still waiting for a refund for 2 dresses bought and returned at beginning of January. U have messaged Silkfred,did get a reply but nothing since. I also ordered a dress 2 weeks ago,it hasn’t arrived. Very disappointed . ### 5/5 — New customer *2025-01-27, version v1.0.71* Great experience - dresses were great quality, delivered quickly and any returns was easy. Lovely personal touches too. Would highly recommend. Found my wedding dress so super thrilled as tried loads !!! ### 5/5 — Silkfred *2025-01-20, version v1.0.71* Essie --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*