# SilverCloud Health — user reviews > 46 indexed App Store user reviews of SilverCloud Health by SilverCloud, rated 3.20/5 from 22 ratings. - Source: https://appshunter.io/ios/app/silvercloud-health/id975040403/reviews - App overview in markdown: https://appshunter.io/ios/app/silvercloud-health/id975040403.md - Rating breakdown: 5★ 10 · 4★ 2 · 3★ 1 · 2★ 1 · 1★ 8 ## Newest reviews (14 of 46) ### 2/5 — Shame it’s so clunky *2026-01-20, version 1.17* Considering this is an app for people struggling with anxiety, having to log in every time is infuriating. I often need to get to the mindfulness exercises quickly at a moment I’m trying to maintain peace. To open the app I have to log in, with the email field constantly trying to autocorrect my email address to something else so retype 4 times. Then today I forgot my password and it says it will send me a reset email within 10 minutes. The people who designed this app have clearly never suffered with anxiety. ### 2/5 — Login difficulty every time *2024-12-05, version 1.16* I am using this app but I have to enter my email and password every time. I have enabled Face ID but I still have to enter the login. Also there is often no way to navigate back and forth in the app. I have to close it and log back in. Very frustrating ### 3/5 — Decent but not for everyone *2024-05-07, version 1.15* The supporters are really nice and helpful, but only being able to send and receive one message a week isn’t very productive. It’s great if you have absolutely no clue what your doing but maybe isn’t as helpful if you’re already quite emotionally mature or have a mental condition such as autism as it affects the way you process things. It also only deals with the mental side of things, so if the symptoms you’re really struggling with are more physical like pain then it’s not as effective, but can still help ease the weaker symptoms. ### 3/5 — Human Connection *2024-05-02, version 1.15* I’m reviewing the service itself, rather than the app in particular. I cannot argue that this may work for some and I, myself did find some modules, tools and tips somewhat helpful. My main personal observations were: - I’m fairly sure the responses from the supporter were auto-generated (possibly some chat bot usage reviewed by a human or at least mostly scripted), based on what modules have been done and rarely (if at all) had interactive questions or anything digging deeper into your responses. - The whole programme comes across as another to do item, as it’s made clear there is a ‘strict’ attendance policy, and that feels counterintuitive for users suffering with anxiety caused by overworking, for example. I didn’t use this programme alone, I found other sources in audiobooks and free internet content that was just as, if not more helpful in some areas, but everyone’s mileage will vary. I cannot fault it more than that, I was skeptical going in but overall I think it has helped me to at least have more tools available in the mindful toolbox. ### 2/5 — Not User Friendly *2022-06-02, version 1.9* To be honest, from the get-go the structure and design was very off putting. In my opinion the app was simply just straight text with a few videos and images here and there. The “tool bar” or “settings guide” didn’t have an icon logo image to visually compute (or understand how to navigate to (“Coach Menu” or “Program Menu”.) I personally wish the “Coach” appeared more personable and real as the Welcome Letter is pretty generic and the “profile picture” of “Nick” is a vector cartoon drawing of a guy which almost makes it seems that the “Coach” is just a robot. Information on programs is helpful just wish it weren’t a “slide show of text” saying this (program is 10 pages or this program is 12 pages). While in reality 10-12 pages is not that long, most peoples attention span is far less than a minute at most especially if in general the app is tailored to those who struggle with Behavioral and Mental Health. It would be nice to see if the app were ADA compliant just so more viewers are able to use the app more frequently and instead of straight text to break things down a bit and have goal settings in place so it’s not so one-dimensional . ### 3/5 — Log in frustration *2022-04-13, version 1.8* This app is very frustrating when logging in as keeps asking for the log in details despite having face id enabled. Gets even worse when you see it use the face id after you’ve already logged in with details - really annoying! Please fix. ### 1/5 — Awful *2022-01-06, version 1.8* In a time where anxiety and depression are spiralling, people more than ever need direct human support and contact. It would take an incredible piece of software to emulate this connection effectively and Silvercloud falls so short it actually makes things worse. The UI is horrendous which makes trying to track your progress through the poorly implemented framework clunky and frustrating. The LAST thing people with anxiety and depression need is to feel they need to fight for support and to be left with the feeling they are somehow failing at one more thing after finally asking for help. I reached out in a moment of desperation while trying to cope with full time work, while raising 2 young children, alone and entirely unsupported, after we lost their mother to cancer. I communicated that I was having suicidal thoughts and what do I get? I get a faceless, confusing, second-rate and tedious online course to work through, most of which I can and have found already in better and clearer format with Google. We truly live in a time of broken connections and priorities. Shame on those who think this helps. ### 2/5 — A poor website-as-an-app *2021-10-12, version 1.8* I’m sure it’s possible to create decent websites masquerading as apps, but this feels like very little effort was spent. Recently the app has started logging me out all the time, which is really annoying. ### 1/5 — No help atall *2021-09-23, version 1.8* Literally the worst service ever. After receiving a welcome message from my supporter. The next message was to say that they wont be messaging me anymore. They never even asked me anything about me, they were no help whatsoever if anything has made my depression worsen as now i feel i have nobody that will help me. The supporters should be ashamed of themselves ### 1/5 — No help *2021-08-20, version 1.8* I reached out for help because I’ve been having a horrendous time with my anxiety and I decided it was time I finally got help. I spoke to my doctor and they referred me to SilverCloud. I was actually excited because I thought I would be getting the help I need at last. But no. The modules and tools are ok but it’s things I can find on google and there’s no real work for me to do. I’ve only had 2 “reviews” I wouldn’t even call them reviews because it looks more like a computer generated response. The app claims I have a supporter but I couldn’t even contact my “supporter” in between reviews or anything. I literally read the modules and filled out the tools and I would get useless responses back once a month. If you are in need of proper help I would not use This app. they have completely wasted 2 months of my time. ### 1/5 — Terrible *2021-08-16, version 1.8* I wanted therapy, to sort through my personal issues, this definitely doesn’t help with that. The modules are ok but long and too general, I can’t concentrate on them for long enough before I want to give up or skip through it. You basically have to therapise yourself. The feeling questionnaire makes me feel like some sort of experiment and it doesn’t feel personal at all. The supporter (nothing against the person just the way it works as a company) doesn’t really help me and I don’t get opportunities to talk more deeply about my feelings. I don’t like that they call on no caller id as it stresses me out. This definitely doesn’t feel like therapy at all. After waiting for around 3 months for therapy this wasn’t helpful and didn’t feel helpful. I am thinking of looking elsewhere for therapy. ### 2/5 — Incredibly basic therapy *2021-05-09, version 1.8* Definitely not an alternative to face to face therapy. The app gives basic advice and basic questionnaires to complete. My supporter left unhelpful reviews every two weeks. I gave it two stars because some techniques are okay to use when you’re having a down day but it’s definitely not a long term solution. ### 2/5 — Very frustrating *2021-02-12, version 1.8* Says ‘click below’ but there’s no button to click etc. ### 1/5 — Millie’s mam *2020-10-28, version 1.7* So difficult to register for an account as an NHS worker, I was getting stressed by trying to set it up. Gave up in the end and deleted the app. ## Most critical reviews (10 lowest-rated) ### 1/5 — Pathetic attempt *2024-10-08, version 1.16* Just another app that bombards you with an overwhelming amount of information which you can find yourself! It wouldn’t surprise me if all the “support” you got from this are bot responses! Attempted to use this app after being referred to it, made account, answered a questionnaire, and got locked into a page with information on services to call if you need help! Unable to do anything else but just look at that page, great app great support “rolls eyes” Mentality exhausted before trying this, even more worse off now thanks silver cloud! Mental health is messed up as it is and the best they can do is send you to an app that clearly doesn’t work for everyone, and they have the audacity to say it’s proven help! Just because it’s helped a majority of people is no way to verify it’s proven! I genuinely feel sorry for the minority of people that are really trying to help themselves by reaching out for this “help” and getting nothing in return apart from another run around! What a life ! ### 1/5 — Looking for help? Look elsewhere *2024-08-07, version 1.15* When I asked my gp for therapy I (perhaps naively) thought that that would involve actually talking to somebody about about my problems and working together to create strategies to help me improve my mental health. I got one phone call to assess me, which was great, and a brief follow up call during which I felt hugely pressured into using this app instead of actually talking to someone, despite me clearly stating that I didn’t think it would work for me and that I’d prefer the weekly phone calls. What I wanted was human interaction and help discussing and working through my anxiety issues. What I got was a bunch of poorly made self help YouTube videos and a weekly typed (copy/pasted) review from my “supporter”. I would highly recommend that if you’re given the choice between using this app or actually talking to a therapist then you push hard to do the latter. I felt completely fobbed off and let down by this service which, for someone already struggling with their mental health, is not a great feeling. ### 1/5 — Annoying!!! *2024-04-25, version 1.15* Tried to turn off Reminders but app won’t save changes or confirm deletion of Reminders which generate an annoying number if emails if you don’t log in. Guess I’ll just have to delete the app! ### 1/5 — Unusable *2023-12-27, version 1.15* Can’t use this as the people speaking are far too “mouth noisy” My nerves are shot as they are and listening to the mouth noises of these people talking just make me want to go berserk. It’s shocking that this app is so hyped within the app but nowhere else. I have no trust or patience ### 1/5 — Wouldn’t not trust *2023-10-24, version 1.15* I don’t trust Silvercloud because they push their customers away when we need support they closed my account down ### 1/5 — Awful, patronising and pointless *2023-06-30, version 1.15* I feel so let down by this programme. It is full of videos saying’I was struggling and I did this and now I’m great’. Simplistic questionnaires. A really clunky and co fusing interface so you can’t find anything and don’t know what it is for anyway. Do not put any hope in CBT. This was awful and has made me feel so much worse than I was before. ### 1/5 — Awful app, can’t believe my workplace are paying for this *2023-06-11, version 1.15* Terrible clunky basic app, little support. I’m going to go on YouTube and watch some videos on supporting anxiety, cbt et.far better than this load of rubbish ### 1/5 — Deflating *2022-10-23, version 1.12* I was genuinely willing to give this app a go, but if anything, it made how I was feeling even worse. To have the state of your health judged by a repeated, woolly-questioned survey is horrendous and the ‘supporter’ really isn’t much support at all. Particularly when you get only one short message every week. I found it all incredibly impersonal, disappointing and at times, quite upsetting. The CBT exercises are fine, but not anything I hadn’t come across before and also not that intuitive in terms of what I should be doing and how often. Very much felt like I was a subject of a tick-box exercise and no more. ### 1/5 — Makes me want to kill myself more *2022-07-08, version 1.10* I asked for help as I completely don’t understand how their program works. Instead the one who I’m talking to who seems to be robot-ish gaslighted the hell out of me. So this didn’t help at all. No one followed up until maybe if I am dead. Idk ### 1/5 — App doesn’t work if u have a school account *2022-04-05, version 1.8* I use this program through my school, on the laptop it works great. Unfortunately it doesn’t even give me the option to sign in with the app, I have reached out multiple times and they said that there would be an update soon but months have passed and there hasn’t been. ## Most praised reviews (10 highest-rated) ### 5/5 — Helpful self-led service *2023-10-24, version 1.15* I have been using the app on my phone when not near my computer. I haven’t had any issues with the app, maybe it helps to become familiar with the programme on the large screen of a computer first. The phone app helps me to stay consistent with completing daily practices. ### 5/5 — Highly recommend! *2020-11-06, version 1.7* Super easy to use and understand. I like that the app picks up right where I left off when I’m using it on the go. ### 5/5 — Great app *2020-10-27, version 1.7* Helps me keep myself chilled and I find the tasks very absorbing. Check it out folks. ### 5/5 — It does work. Patience. *2020-09-25, version 1.5.9* You need to be committed for this to work. The app does have a slight issue with text overlapping, im sure they are aware and fixing this. Give it time. The app does a brilliant job. ### 5/5 — Best app *2020-03-09, version 1.5.9* Don’t be fooled by previous comments. It can become annoying when text over writes itself however the app as a whole does an amazing job when it comes to helping yourself and helping understand your own situations. And helps gives you a more positive out look on life. ### 4/5 — Lots of great tools *2021-06-15, version 1.8* Inside the app are a lot of great tools for you to use to improve upon yourself. You can use them all, or only the ones that are most useful to you and your journey. I only gave four stars because the app also provides you a coach during your program, which is featured in many of the examples of how others have used the tools and how helpful their coach was, but I haven’t found that feature much useful. I just get the same generic copy and pasted response every week. ### 4/5 — Please fix problem *2020-07-29, version 1.5.9* Have been trying to log onto my account for the last 3 days but cannot as just says problem with site please can you look into this I need to do some modules and leave a message with my supporter which I can’t do. ### 3/5 — It’s ok *2025-10-22, version 1.17* There’s a few glitches like it’s hard to get to the section where you can add a new CBT cycle. Also the module ‘understanding GAD’ doesn’t define GAD lol, I worked it out eventually ### 3/5 — It’s fine, but not for a crisis. *2025-05-24, version 1.17* There are many unfair reviews for this service. It’s there to help you understand the basics of CBT and general ways to manage your mental state. It’s NOT a replacement for in-person therapy, and NOT suitable for people who are in a real crisis. So try it out but manage your expectations. ### 3/5 — Log in bug? *2024-11-30, version 1.16* If I log in to SilverCloud using Safari it is straight forward, as my login and password are remembered. However, if I try to using the SilverCloud app, every time I have to type in my username (it doesn’t recognise my email) and password, which is annoying. Only then it does a Face ID. What is going on? My username and password are stored in the passwords app! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*