# Simmons Bank — user reviews > 227 indexed App Store user reviews of Simmons Bank by Simmons Bank, rated 4.80/5 from 53,573 ratings. - Source: https://appshunter.io/ios/app/simmons-bank/id1451235068/reviews - App overview in markdown: https://appshunter.io/ios/app/simmons-bank/id1451235068.md - Rating breakdown: 5★ 47,688 · 4★ 3,548 · 3★ 1,009 · 2★ 318 · 1★ 1,010 ## What do users think of Simmons Bank? Overall sentiment: neutral **Pros** - 🚀 Fast and responsive app - 👍 Intuitive and easy to use - 🔒 Robust security features - 💡 Convenient mobile deposit - 🚀 Seamless and smooth experience - 👍 Great customer service - 👍 Friendly and helpful staff - 👍 Convenient online banking **Cons** - 🐛 App crashes and glitches - 🐛 Inaccurate account balances - 🐛 Delayed transaction updates - 🐛 Frequent login issues - 🐛 Unreliable mobile deposit - 🐛 Confusing navigation and layout - 🐛 Slow loading times - 🐛 Compatibility issues with older devices **Commonly reported bugs** - Transactions not posting in real-time - Incorrect account balances shown - Frequent app crashes and freezes - Login issues and account lockouts - Problems with mobile check deposits **Most requested features** - Improve transaction history and balance display - Enhance mobile deposit functionality - Streamline login and security processes - Provide more customization options - Improve app stability and performance ## Newest reviews (11 of 227) ### 2/5 — Difficult bank *2026-07-07, version 3.35.1* Simmons sucks. They are difficult to deal with & will restrict access to your money very quickly & you’ll have to wait at least a week to get back into it. ### 5/5 — Glitchless *2026-06-16, version 3.35.1* I’ve never had a single problem with this app or the staff on the other side of it. Reliable, always. ### 5/5 — Exceptional *2026-06-16, version 3.35.1* I have banked with Simmons for 20 years. They have excellent customer service. Their Bill Pay system makes keeping up with finances so easy. I would recommend them to anyone. ### 5/5 — 😍😍😍😍 *2026-06-11, version 3.35.0* 🥰🥰🥰🥰🥰 ### 3/5 — Error Updating *2026-06-09, version 3.34.1* My only issue with this app is that it’s 50/50 on whether it will update with current details. I’ve had the Simmons app for over 10 years and there’s always been one glaring issue that’s persisted, it take forever to update. On any given day, the app has about a 50/50 chance or saying “Error Updating” and will often show you account balances from 1 day ago (up to 3 days on rare occasions). This happens so frequently that I’ve actually had to call in to my local bank or rely on ATMs to know my amount. While I understand it takes time to update transactions, it will literally put an “Error” popup on your screen the ENTIRE time you’re in the app with the option to Cancel or Retry, and neither of them EVER work. This has been happening for years so it would be nice if you just clicked it once, then it went away, and your account will still say updated 1 day ago but you can at least go through transactions. For extra detail, yes my phone and apps are updated, no this doesn’t happen with any other debit or credit accounts I have elsewhere. Simmons is the only app I use that doesn’t update account status immediately which is pretty odd at this point in time. ### 5/5 — Amazing! *2026-06-02, version 3.34.1* Your app is amazing. So is your website. I just opened a checking and savings account hasslefree from the comfort of my home with my phone. Thank you! ### 5/5 — Service *2026-05-26, version 3.34.1* Best service bar none!! ### 5/5 — Great! *2026-05-16, version 3.33.0* Always easy to navigate the app and the people in person are even better ### 5/5 — Simmons bank SW 104th and Pennsylvania Avenue *2026-05-12, version 3.33.0* This group down at the south side of Oklahoma City are a bunch of rockstars! I have only been working with this group for about 6 months but will be transitioning as many accounts as I can! I tell everyone about them, so glad I met this team! ### 5/5 — THE GREATEST!! *2026-05-08, version 3.33.0* GREAT BANK!!! ### 5/5 — Bank *2026-05-06, version 3.33.0* Great Bank. And very nice people. ## Most critical reviews (10 lowest-rated) ### 1/5 — Almost Never Works *2026-08-20, version 3.37.0* This app never works when I need it to. It can never give me an updated balance and I always get the “something went wrong, we can’t process your request at this time” message. I’ve deleted the app and reinstalled it and it STILL can’t tell me how much money I have left. Hope I don’t overdraft! 🤷🏻‍♂️ ### 1/5 — Service charge *2026-07-30, version 3.36.0* Service charge implemented recently. I want to close checking and will close savings after healing from recent surgery unless there is a way to do online. ### 1/5 — Useless *2026-07-24, version 3.36.0* I had money in the card and it said I didn’t have any. So embarrassing. Fix yalls app. ### 1/5 — Zelle *2026-07-07, version 3.35.1* Always getting an error when trying to transfer through Zelle ### 1/5 — Won’t updated info *2026-06-22, version 3.35.1* Won’t update my balance or anything else. Won’t let me log in on the browser either even though I have my log in info saved into my phone. Haven’t even had my business account opened long and want to switch banks already. ### 1/5 — Mobile banking app *2026-06-18, version 3.35.1* I love my branch and people there. I loath the mobile banking app! It is frustrating to spend hours to make notes and tags on the mobile banking app and then not be able to access anything farther than 18 months back from the day it is. Then when I gave access to my bookkeeping/ accounting program to download transactions, the notes and tags I created in the mobile banking app are not transferred with it. At times the transaction says “store” for a debit! Like what store??? If you want customers to leave paper statements then give us access to our records without delay of having to request them! I also could not get a csv to download them into the program I bought. Simmons Mobile app is completely Frustrating!!! Ugh ### 1/5 — Transfer Money update is horrible *2026-06-14, version 3.35.1* The update on transferring money is confusing and horrible. Please go back to the old way ### 1/5 — App needs update *2026-05-27, version 3.34.1* Nothing pops up ### 1/5 — Slow to respond *2026-05-08, version 3.33.0* They will randomly hold your money. Tell you there’s an issue and tell you to wait for your money ### 1/5 — Awful App *2026-04-14, version 3.32.0* This app is nothing but chaos. Lots of functions are not accessible. Please fix the bugs. ## Most praised reviews (10 highest-rated) ### 5/5 — Online bill pay *2026-08-26, version 3.37.0* Quick & easy! ### 5/5 — Easy, user friendly *2026-08-24, version 3.37.0* I am not a computer expert, but I wanted to assure everyone that this app is secure, easy to understand, easy to use, and makes life so much more enjoyable. Simmons staff members are always willing to help if you need help, too. ### 5/5 — Online account *2026-08-24, version 3.37.0* I’m a senior citizen that stays in at my home a lot. It is very easy to check my balances and pay my bills. Thank you so much for your service ### 5/5 — Compliment *2026-08-12, version 3.36.0* Simmons bank is a great bank. ### 5/5 — Mobil app *2026-08-06, version 3.36.0* This app has made banking more convenient and efficient for me. ### 5/5 — First For a Reason *2026-08-02, version 3.36.0* Security and convenience in banking is top priority. ### 5/5 — 5 Stars *2026-07-28, version 3.36.0* I’m giving not only Simmons Banking online but Simmons the bank itself and their employees where I bank in Nixa, MO. The online banking is very easy to manoeuvre and pay my bills and hurry up and get off-line so I can do other things. The Location in Nixa, the people are very professional, and yet, they have a sense of humour. They know your name and know who you are (trouble, HaHaHa! ) the moment you walk in the door and that’s a very welcoming feeling. ### 5/5 — I love my Whitesboro people! *2026-07-23, version 3.36.0* Tonja at the Whitesboro branch is so patient and helpful. Your money is a very personal and stressful thing to take care of sometimes and Tonja always walks me through things. She also reminds us of things that we need to do to make sure things are easier on our children. I appreciate her very much. ### 5/5 — App doesn’t open *2026-07-20, version 3.36.0* Will not open since latest update 3 days ago ### 5/5 — CEO *2026-07-07, version 3.35.1* You know actually I do like dealing with Simmons Bank because they have very little turnover at the office I use and they know me personally and have been very reasonable working with my company to help it grow --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*