# Simple Home — user reviews > 75 indexed App Store user reviews of Simple Home by Jem Accessories, Inc, rated 1.30/5 from 126 ratings. - Source: https://appshunter.io/ios/app/simple-home/id1018218403/reviews - App overview in markdown: https://appshunter.io/ios/app/simple-home/id1018218403.md - Rating breakdown: 5★ 4 · 4★ 1 · 3★ 6 · 2★ 10 · 1★ 105 ## What do users think of Simple Home? Overall sentiment: negative **Cons** - ❌ App doesn't load - ❌ Account creation fails - ❌ Devices won't connect - ❌ No email verification - ❌ App crashes frequently - ❌ QR scanner not working - ❌ Poor customer support - ❌ Outdated app - ❌ Incompatible with new iOS - ❌ Schedules don't work - ❌ Unreliable connectivity - ❌ Poor user experience - ❌ Software abandoned **Commonly reported bugs** - App stuck on loading/buffering - Cannot create account - Account confirmation email not sent - App does not send verification email - Unable to connect smart devices - Device does not connect to WiFi - App crashes - QR code scanner screen is black - Cannot add devices - Push notifications stopped working - App closes during installation - Schedule end time error - App requires frequent re-login - Devices stop working after a year - App not compatible with latest iPhone/iOS versions **Most requested features** - Update app for new iPhones - Add Touch ID login - Develop iPad version - Add smoke/carbon monoxide detector ## Newest reviews (20 of 75) ### 1/5 — Never worked once *2021-05-21, version 1.8.4* I had the smart plug and it never worked. Apple should take this app off the store or retest it themselves! ### 1/5 — Horrible *2021-02-14, version 1.8.4* Cannot connecr ### 1/5 — I give up! *2020-08-23, version 1.8.4* I don’t quit easily but I give up trying to add devices. The app has not been updated in 3 years and I think that’s where the problem lies. Years ago, it was simple but it seems to be abandoned at this time. ### 1/5 — Absolutely Terrible *2020-07-17, version 1.8.4* I got one of their multicolor light bulbs, and they just don’t work. I did everything right. I got the app, scanned the QR code, connected to it on my WiFi, and yet it still doesn’t connect. It doesn’t help that you have to sign back in and start all over if you leave the app for more than 10 seconds. I never was able to get it connected. I really hope no one else falls for this sham. ### 1/5 — Horrible *2020-06-24, version 1.8.4* I cannot get the device to connect to my WiFi. I’ve tried and tried. I have followed all of the directions but I cannot get it to work. Waste of time and money. No wonder it has horrible reviews. ### 1/5 — Very poor *2020-06-17, version 1.8.4* I have 5 Simple Home plugs. They do NOT follow the schedule, & can be difficult to reconnect if they ever go offline. Do NOT buy! ### 1/5 — Trash *2020-06-17, version 1.8.4* All mine do is say Wi-Fi connecting please wait and it never connect. ### 1/5 — Useless *2020-01-06, version 1.8.4* Bought a smart outlet and the app refuses to add it. It was on clearance so I’m guessing no one else could get anything added with this app either. Throwing it in the trash now ### 1/5 — update needed *2019-12-25, version 1.8.4* I have the Security Camera. They need to update the app to keep up with the IPhone updates. It worked perfectly for me before the iPhone updates. It no longer works. UPDATE THE APP!!!!! ### 1/5 — The worst!!!!!!!!!!!!!! *2019-12-04, version 1.8.4* Don’t waste your time. Doesn’t work. ### 1/5 — Good thing the camera was free. *2019-11-14, version 1.8.4* Got the camera for free, spent 15 minutes trying to install using the app. It will not add the device. Don’t even bother even unboxing the unit. From the reviews it looks like there hasn’t been a positive experience using this in at least two years. ### 1/5 — Total waste of time followed instructions to the T and wasted hours *2019-11-11, version 1.8.4* Total waste of time followed instructions to the T and wasted hours of my life I’ll never get back. This app and hardware are obviously flawed. Save your money and run away. ### 1/5 — Unbelievable *2019-10-01, version 1.8.4* Would give it less than 1 stars if I could. Was looking to add some devices but can’t even use what I have because app doesn’t even connect anymore. Was a great device I had but turned out to be an expensive lightbulb. Good thing I only had the lightbulb. Dissatisfied beyond words! ### 1/5 — Crappy program and camera *2019-08-26, version 1.8.4* Terrible! App won’t work. Called and emailed company several times and they do not respond DO NOT BUY THIS PRODUCT ### 1/5 — Can’t add devices on my I phone screen is blank . *2019-07-08, version 1.8.4* Please fix this ?!!!! It’s worked okay for a long time . Not good but okay . If I can’t use the devices any longer I would expect a refund ASAP, it’s crazy these people have not gotten sued yet. ### 1/5 — Would not recommend *2019-06-27, version 1.8.4* I am a rather tech savvy person and must warn you not to purchase these products. I have a camera from them and when trying to add to the app, so I can actually use the camera, the qr screen shows nothing. The application has all necessary permissions and still does not work. It will not let you add a device whatsoever. If updates are released that make this product usable it would be a good bang for the buck. Otherwise do not buy. ### 1/5 — App doesn’t work, devices don’t work *2019-06-05, version 1.8.4* No support for app after ios11 and all devices are no longer compatible, I’m forced to get rid of these devices in less than 6 months after purchase. Thanks... ### 1/5 — Not working with latest IPhone *2019-06-03, version 1.8.4* Currently doesn’t work with latest iPhone ### 1/5 — Not good at all!!! *2019-05-04, version 1.8.4* This app/camera is horrible and is not worth it!! I can’t connect it at all. I followed every step and double checked everything and I could not add new device. I hope this company flops!!👎 ### 1/5 — Stay away *2019-05-02, version 1.8.4* It will not work have tried 4 for hour followed the YouTube instructions and nothing. The hard ware my work but there is not software will not run! ## Most critical reviews (10 lowest-rated) ### 1/5 — Creat a account *2024-08-16, version 1.8.4* Try to creat account so i can connect my camera and try to connect my email to make a account and once i do and press next its just loads forever ### 1/5 — Garbage *2024-01-12, version 1.8.4* Cannot even create an account. Don’t waste your time. ### 1/5 — Not supported ,Obselete *2023-10-12, version 1.8.4* Don't Bother it won't load. Should be taken down but can't complain to apple it's a free app so no one is being taken advantage off. ### 1/5 — Unable to crate account *2023-06-23, version 1.8.4* Just download the app and trying to create an account and it is stuck on buffering. I am trying all the fixings and nothing works. Waste of money ### 1/5 — Loading problem *2023-05-14, version 1.8.4* This app has been loading for around 20 minutes. No matter what I do, it keeps loading. ### 1/5 — Does not work! *2022-11-04, version 1.8.4* Don’t waste your time downloading this it doesn’t work! ### 1/5 — Does it really still exist??? *2022-08-09, version 1.8.4* I’ve been using an app called simple home on my android phone and it has been completely reliable. Recently I bought an iPhone and expected the same. Unfortunately I can’t even get an account confirmation email sent to me. How disappointing to find this sort of an app is shown in the AppStore! I thought Apple was better than that. ### 1/5 — Waste of money *2022-06-26, version 1.8.4* I’ve been trying to sign into my account and request new password reset. No response from the company. Unable to connect the smart outdoor camera. Complete waste of money. ### 1/5 — Does not work *2022-02-17, version 1.8.4* App does not send verification email so login account cannot be activated. ### 1/5 — I think the company forgot they have customers. *2021-06-22, version 1.8.4* Got the switched outlet as a gift a few years ago. It worked great. For a few years. Then we got a new router, a modern router. I spent hours trying to get the switched outlet working on the new router. No luck. Hooked up the old router and tried the install again, success! In the end, it all appears to work as long as I stay with a 2008 vintage router. Avoid this company, their software and their products. ## Most praised reviews (8 highest-rated) ### 5/5 — Very nice products! *2017-04-09, version 1.8.4* I never had a group of devices that works in a app made to be simple and reliable. This is the one. Great work Simple Home team!! Yes the app crashes sometimes but no big deal. I have a indoor camera and it operates perfectly and the sensor sends a notification to my phone even if the app is closed! Peace of mind for me. The multicolour led light also works great. I would like to access my account with Touch ID if possible... when do you guy give us a smoke/carbon monoxide detector? ### 5/5 — New Update is Excellent! *2016-04-20, version 1.6.2* I got notified this morning that there was an update of this app and it automatically downloaded over night. All I can tell y’all is that its wonderful. First of all, I’d been have a heck of a time to connect my camera to the app and now after the update it adds flawlessly. All my other items connect much quicker too and it seems like its running faster/better overall. Now that everything is dandy, I am glad I got these items. I woke up this morning and had the outlet turn on the coffee machine when the motion detector went off—neat trick. ### 5/5 — So easy! *2015-09-18, version 1.3.3* Made things so easy to set up and control! I use the wall plug to turn off the sound machine in my kids room after they fall asleep. Now I don't have to walk in their room at night and wake them up. Can't wait to add more items to my home. ### 3/5 — Sell for cheap because... *2018-09-04, version 1.8.4* There is no way to set your time zone for the scheduling and the default is set to Greenwich Mean Time. A five hour difference for me. Central Time Zone. I figured it out when I woke up at 3am and the light was on. It was scheduled to come on at 10 for an hour or so. I kept playing with times until I hit on the 5 hour difference. So now it works great! Just add 5 hours to any schedule. I am using the plug and light. For the price I paid it is a bargain. ### 3/5 — Cameras *2018-04-23, version 1.8.4* This app does not work with IOS 11. They say they are working on an update. They aren’t too speedy with that. Not very pleased. ### 3/5 — Decent but needs work *2017-03-12* Kinda a big problem no iPad version, many setting that can be changed from the camera web page are not available in the app. Crashes quite often.. but gets the job done. ### 2/5 — Plug doesn’t work with scheduling *2018-12-11, version 1.8.4* I bought the Simplehome plug last year. It was difficult to get connected to my router. I had to try it from the beginning at least 6 times. Problem may have been that my phone was connected to the router at 5Ghz and the plug only works at 2.4Ghz. Shouldn’t have been a problem but I got it to work when I switched my iPhone to 2.4Ghz. The schedule program will turn on the plug at the correct time but it doesn’t turn off when it should. It turns off early or not at all. It can shut off many hours early not just by a few minutes. It also won’t allow a time period to span midnight it gives an error. It works okay if turned on/off manually. You have to press login twice then select a few more buttons and wait for it to connect before being able to turn on/off. You can leave the iPhone program running, it will crash making you login again if you later try to run the program. I wish I had never purchased this device. There has not been any updates or bug fixes in more than a year so they don’t seem to want customers to be happy. ### 2/5 — Simple home *2018-03-04, version 1.8.4* I also had a difficult time setting mine up. But persistence prevailed. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-09.*