# SIMPLE Mobile My Account — user reviews > 142 indexed App Store user reviews of SIMPLE Mobile My Account by Verizon Value, Inc., rated 4.80/5 from 19,134 ratings. - Source: https://appshunter.io/ios/app/simple-mobile-my-account/id960069688/reviews - App overview in markdown: https://appshunter.io/ios/app/simple-mobile-my-account/id960069688.md - Rating breakdown: 5★ 17,083 · 4★ 1,351 · 3★ 373 · 2★ 111 · 1★ 216 ## What do users think of SIMPLE Mobile My Account? Overall sentiment: negative **Pros** - 💯 Great service and prices - 🎁 Useful reward points program - 👍 Convenient app and website - 🔍 Helpful customer service (for some) **Cons** - 🤬 Terrible customer service (for many) - 🐛 App issues (login, password reset, etc.) - 📉 Declining network quality after acquisition - 💸 Unexpected charges and billing problems **Commonly reported bugs** - App login and password reset problems - Inconsistent data speeds and coverage - Unexpected account changes and charges **Most requested features** - Data usage meter and alerts - Password/PIN access in app - Longer payment grace period - Ability to use reward points flexibly ## Newest reviews (11 of 142) ### 2/5 — Bill *2026-05-14, version 10.1* It’s take forever just to pay your bills on line ### 2/5 — Glitchy inputs *2026-05-05, version 10.1* Drop down fields for payment card don’t work reliably. Can’t finalize selection to save info. Using iPhone 13, possibly iOS dependent? ### 3/5 — Fix the app *2026-02-21, version 9.1.8* Love the service but please update and fix the app. It lags, has too many bugs, and doesn’t let you update any info ### 3/5 — App is horrible *2026-01-09, version 9.1.6* I love using your service because the plans are cheap, but the app is horrible to deal with. It’s laggy. It’s hard to navigate and it’s outdated. jJst hire some real app developers already and get with the times. ### 2/5 — Can’t erase credit card *2025-10-17, version 9.1.5* I can’t erase my payment method from the app ### 5/5 — Simple mobile *2025-09-09, version 9.1.4* Love simple mobile ### 5/5 — Súper genial la app *2025-08-26, version 9.1.2* Muy útil ### 2/5 — phone plan *2025-08-09, version 9.1.2* could be better it’s laggy ### 5/5 — Love the Reward Program *2025-08-07, version 9.1.2* I just purchased 5 extra GB with my reward points, at a time when I really needed the data ⭐️⭐️⭐️⭐️⭐️ ### 5/5 — Made things easier *2025-06-18, version 9.1.1* This app blows that website out of the water, if you’re not using it you’re shooting yourself in the foot ### 4/5 — It’s ok *2025-06-13, version 9.1.1* The data plan is a little pricey it’s ok ## Most critical reviews (10 lowest-rated) ### 1/5 — ¡Horrible! *2026-08-09, version 10.2* La app es muy confusa y no sirve para pagar recargas y tienen un chat bot que no sirve para nada solo hace perder el tiempo, sale muchísimo mejor llamar desde la página wed y comunicarse con una persona real ya que está app no ayuda en nada, tuve que eliminarla porque me hizo enojar bastante. ### 1/5 — Won’t let me refill *2026-06-03, version 10.1* I contacted customer support and no avail , I compele the captcha thing and doesn’t even let me refill my service ?? Worst service ever , switching over to Verizon. ### 1/5 — Over complicated service *2026-05-10, version 10.1* Went to go pay my phone bill , and like every month my card was locked, click on there text messages links sent frequently, not 1 of them leads to paying my phone bill every month, this is the stupidest company I’ve ever dealt with, just allow us to try our card again , instead of saying records can’t find my phone number or account , through the link , they sent , just get metro, they know how to make paying for your phone bill less stressful, like why is this even a thing , probably Verizon, but this is spectrum service ### 1/5 — Network problems *2025-12-23, version 9.1.6* This SIM has had a network issue for two months and has not been able to clear it yet. ### 1/5 — line lock *2025-11-17, version 9.1.6* the app doesn’t allow me to unlock my line ### 1/5 — Fix bugs *2025-10-04, version 9.1.4* Every time I go to delete a card it tells me “login required” like im not already logged in and it keeps repeating itself so plz update the app or something ### 1/5 — Cannot login *2025-09-07, version 9.1.4* When I try to log in using the app, reject my username and/or password. They are correct, because I can login without a problem on the website. I’ve tried deleting the app, reinstalling it, same result. ### 1/5 — Changing line *2025-07-15, version 9.1.1* One of the worst company ever existed if you have a same number from 7 years and you wanna change it to simple and after 6 months you find out this is the worst internet and wanna change to other they will not give you your acc number or neither your pin if you asked they will give it to you wrong and block you afterwards that what happened to me Please Don’t Play yourself they are the worst one existed…… period ### 1/5 — GARBAGE *2025-06-24, version 9.1.1* DO NOT WASTE YOUR TIME WITH THIS GARBAGE! ### 1/5 — Frustrating when it shouldn't be!!!! *2025-05-08, version 9.1.1* Just simply trying to log on is another task added to the list of time wasted trying to access own account. No matter if the bill is paid or not.😡 I mean I honestly am trying to add data but cannot access anything not even the downloaded app. Can't log in with my own information... This has been going on for over a year I'm over it... ## Most praised reviews (10 highest-rated) ### 5/5 — Finally Updated *2026-08-01, version 10.2* Used Simple Mobile For Over 10 years now and They Finally Fixed The App ### 5/5 — From *2026-07-30, version 10.2* It’s good ### 5/5 — Xb mm *2026-07-02, version 10.2* M bbupu bn ### 5/5 — Simple mobile *2026-06-08, version 10.2* It’s a great app loving it ### 5/5 — 100% satisfied *2026-04-17, version 10.1* I have been a 100% satisfied customer for years! ### 5/5 — Good *2026-03-04, version 9.1.8* Excellent service ### 5/5 — Bill phone *2026-02-01, version 9.1.7* Easy way to pay bills. ### 5/5 — Great Wireless Hotspot *2025-12-14, version 9.1.6* Very good Wireless. Plans are reasonable in price. Good coverage with no drops. ### 5/5 — Awesome *2025-12-10, version 9.1.6* So simple and straight to the point ### 5/5 — Excellent company! *2025-10-09, version 9.1.5* The best company for seniors or poor folks they take care of you well on the LifeLine program free cell phone service basically I don’t pay a dime per month. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*