# SimpleHelp Remote Support — Easy Screen Sharing and Chat > Remote assistance app for mobile devices via screen sharing and chat. (iPhone/iPad app by SimpleHelp Ltd.) - Source: https://appshunter.io/ios/app/simplehelp-remote-support/id1561599512 (this page in markdown: same URL + `.md`) - Developer: [SimpleHelp Ltd](https://appshunter.io/developer/1561599514) - Category: Business, Utilities - Price: Free - Rating: 2.17/5 from 6 App Store ratings · 5 written reviews indexed - Age rating: 4+ - Requires: iOS 14.0 · 2 MB - Languages: English - Released: 2022-05-13 - Data updated: 2026-06-05 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/simplehelp-remote-support/id1561599512/reviews.md ## What is SimpleHelp Remote Support? With Remote Support you can easily connect to any SimpleHelp support provider to get help and assistance with your mobile device. Note: Please use Remote Support if instructed to do so by a support technician. Your technician will give you a connection code to use to connect to their support service. Features: - Quickly connect with your support technician using a connection code - Share your screen so that they can see what you see - Send chat messages and screenshots to quickly get assistance ## Key features - Connect with support technician - Share mobile screen remotely - Send chat messages - Exchange screenshots - Use connection code ## Recent user reviews (5 of 5) All indexed reviews: https://appshunter.io/ios/app/simplehelp-remote-support/id1561599512/reviews.md ### 4/5 — Works good *2024-09-19, version 1.0* It works as a great screen capture and helps with support. Remote control would be great. ### 1/5 — Copy the UI from jump desktop and I guarantee you’ll sell a ton of licenses *2024-08-02, version 1.0* As it is, this app is total garbage. Looks like an afterthought and a crippling impression of your company. We used simplehelp and had to dump it because our techs wanted to use iPads. But simplehelp is a much more stable product than jump desktop, so we are imploring you to beef this app up. Just copy the UI of jump desktop, which is magnificent, and we will immediately get back onto your platform. ### 1/5 — Hate this app, love the desktop version/server *2023-11-10, version 1.0* First, let me say that SimpleHelp is by far one of the best remote support software you can find. Installing and configuring the server is extremely easy and using the technician console is awesome. The fact that my technicians can move files to remote PCs, view cpu/ram/ssd stats, edit the registry, see the event viewer, etc., all without interrupting the person using the PC is a huge improvement coming from VNC and ScreenConnect. That being said, this mobile app is absolute garbage. It definitely seems like this app was an afterthought and the devs created it in 10 minutes. Why isn’t there a mobile technicians console? Why will the app not work if your server isn’t setup to be accessible outside of the network, even if your remote device and the mobile device are on the same network? SimpleHelp and its developers really need to focus in on the mobile aspect of their software and server. More and more people are starting to use iPads in lieu of laptops. Developers need to spend a lot of time making the mobile support app more useful, and accessible when the tech and the support user are on the same network when using a SH server that doesn’t have outside network access. Also, there REALLY needs to be a mobile technicians console. I know my company isn’t the only company that would like to have a mobile technicians console app or the only company that keeps their SimpleHelp server behind a firewall without access to the web. I’m currently testing out the SimpleHelp server at my current company, and am planning on purchasing at least the 5 session business license and maybe more than that. I have used SH at a previous employer and loved it, but always wished there was a mobile tech console. I’ve used the software since 2012, if memory serves, and the devs have kept making the software better over the years. It’s time to put some focus on a mobile version of SH. The fact this server can run on Linux, Mac, and Windows servers is also incredibly impressive. Plus, the remote support and technicians console work on all three operating systems. Please add iOS, iPadOS, and Android to that list. ### 5/5 — Great *2023-02-26, version 1.0* Great Product here! ### 1/5 — Unable to get it work *2023-02-09, version 1.0* No mention of this app in your website and there’s no guide for it. ## Frequently asked questions about SimpleHelp Remote Support ### How do I connect to a support technician with SimpleHelp? You will need a connection code provided by your support technician. Enter this code within the app to establish a connection for remote assistance. ### What can a support technician see when I share my screen with SimpleHelp? When you share your screen, the technician can see exactly what is displayed on your mobile device, allowing them to guide you through troubleshooting steps. ### Can I communicate with the support technician using SimpleHelp? Yes, SimpleHelp allows you to send chat messages and screenshots to the support technician, facilitating clear and efficient communication during your support session. ### Is SimpleHelp available on all mobile devices? SimpleHelp Remote Support is designed for iOS devices, including iPhone, iPad, and iPod, as indicated by its supported device list. ### What is the age rating for SimpleHelp Remote Support? The app has an age rating of 4+, making it suitable for a wide range of users who require technical assistance. ### How often is SimpleHelp Remote Support updated? The app was last updated on May 13, 2022, with version 1.0. Further update frequency is not specified in the provided data. ### Does SimpleHelp Remote Support have ads? No, the application does not contain advertisements, as indicated by the 'hasAds' flag being false. ### What is the user sentiment for SimpleHelp Remote Support? The app has a rating of 2.2 stars from 6 ratings, suggesting that users have had mixed experiences with the application. ## Version history (last 1 release) ### 1.0 — 2022-05-13 No release notes. ## Apps similar to SimpleHelp Remote Support | App | Rating | Price | Category | | --- | --- | --- | --- | | [Halo ITSM, PSA, CRM](https://appshunter.io/ios/app/halo-itsm-psa-crm/id1567966790) | 3.6 (18) | Free | Business | | [VLCM Events](https://appshunter.io/ios/app/vlcm-events/id1673376046) | — | Free | Business | | [NEFT Training](https://appshunter.io/ios/app/neft-training/id6469034112) | — | Free | Business | | [Tensor FRC](https://appshunter.io/ios/app/tensor-frc/id1474937487) | — | Free | Business | | [CEDIA Expo/CIX 2025](https://appshunter.io/ios/app/cedia-expocix-2025/id1631099661) | 1.8 (5) | Free | Business | | [Robaws](https://appshunter.io/ios/app/robaws/id1559563155) | — | Free | Business | --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*