# simplehuman mirror — manage hi-fi and pro mirrors

> Companion app for smart mirrors to control lighting and audio settings. (iPhone/iPad app by simplehuman LLC.)

- Source: https://appshunter.io/ios/app/simplehuman-mirror/id1451252054 (this page in markdown: same URL + `.md`)
- Developer: [simplehuman LLC](https://appshunter.io/developer/943280496)
- Category: Utilities, Productivity
- Price: Free
- Rating: 2.29/5 from 70 App Store ratings · 76 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 53 MB
- Languages: English
- Released: 2019-09-20
- Data updated: 2026-09-02
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/simplehuman-mirror/id1451252054/reviews.md

## What is simplehuman mirror?

Companion app for the simplehuman pro and hi-fi mirrors:

-adjust tru-lux stay-on time
-access preset light settings
-enable night light feature
-schedule night shift
-register your mirror
-enable Alexa (hi-fi only)
-turn on proximity audio feature (hi-fi only)
-adjust audio EQ (hi-fi only)

## Key features

- Adjust Tru-Lux stay-on time
- Access preset light settings
- Enable night light feature
- Schedule night shift
- Register your mirror
- Enable Alexa (Hi-Fi only)
- Adjust audio EQ (Hi-Fi only)

## What do users think of simplehuman mirror?

Overall sentiment: negative

**Pros**

- ✨ Easy setup (occasional)
- 💖 Mirror itself is loved

**Cons**

- ❌ App connectivity issues
- ❌ Mirror becomes useless without app
- ❌ Long-standing unresolved issues
- ❌ Poor customer support response
- ❌ App updates break functionality
- ❌ Inconsistent performance
- ❌ Expensive product with faulty app
- ❌ App doesn't save settings
- ❌ Mirror stuck on one setting
- ❌ App logs out users
- ❌ Password reset issues
- ❌ App features missing/removed
- ❌ App crashes frequently

**Commonly reported bugs**

- Internal service error during setup
- Cannot connect mirror to WiFi
- App does not pair with phones
- Mirror won't light up or turns off quickly
- App shows 'not connected to WiFi' despite connection
- App settings not applied to mirror
- Mirror linked to another account error
- Magic link/password reset emails not received
- App overlay on text
- App logs out users
- App doesn't recognize mirror after updates
- App doesn't save settings
- App crashes
- App doesn't recognize old accounts
- App doesn't allow registration of existing mirrors
- App doesn't display battery level
- App limits mirror on-time to 30 seconds
- App doesn't recognize mirror after update
- App doesn't allow Alexa connection
- App doesn't connect to WiFi router
- App gets stuck in connection loop

**Most requested features**

- Fix app connectivity issues
- Restore old app features (e.g., longer auto-off times, battery level display)
- Improve customer support responsiveness
- Create a new, functional app
- Allow users to control mirror on-time duration
- Add a power button in the app
- Provide a phone number for live support

## Recent user reviews (10 of 76)

All indexed reviews: https://appshunter.io/ios/app/simplehuman-mirror/id1451252054/reviews.md

### 1/5 — Wifi?

*2025-12-23, version 1.7.6*

I logged in and for the wifi setting up thing it said something about not expecting it for some sort of reason and I retried it but it took forever to find my wifi

### 1/5 — If I could give a 0 star rating I would

*2025-10-20, version 1.7.5*

I’ve been contacting the Simplehuman team for months about the app not working with my mirror, and all I keep hearing is that they’re “working on it.” It’s been over four months with no real fix or progress. The mirror is supposed to be a premium product, yet it relies on an app that completely ruins the experience.

It’s honestly unbelievable that a company of this size hasn’t fixed an issue that affects so many customers. The reviews here speak for themselves — people have been complaining for years and nothing has changed. If the app can’t be fixed, they should at least create a new one so customers can actually use what they paid for.

I love the mirror itself, but it’s basically useless without the app. Simplehuman, do better.

### 1/5 — Ne sert à rien

*2025-09-28, version 1.7.5*

Impossible de connecter le miroir en plus wifi indétectable 
Pour le prix du miroir c’est pas serieux

### 5/5 — Mom

*2025-03-03, version 1.7.5*

Easy set up! Love it

### 1/5 — INTERNAL SERVICE ERROR

*2025-01-11, version 1.7.5*

I just purchased a new mirror, and I cannot connect it to the WiFi. I keep getting a message that says internal service error. It’s been 5 days and it still will not connect and they don’t make this mirror anymore. This is upsetting. I’ve un-installed the app and updated my phone to the newest IOS. I’m giving it 3 more days or I may have to return it and not look back.

### 1/5 — Does not pair

*2025-01-09, version 1.7.5*

My wife was seeing stars after using the mirror because it is so bright. I suggested she try to use the app to also the brightness but it will not pair with either of our phones, so now we have a $300 mirror that does nothing. It looks like this has been going on for a couple of years now. I didn’t know I would need an app to use this mirror or I would never have wasted my money.

### 1/5 — Une catastrophe

*2024-07-13, version 1.7.5*

Une catastrophe. Des déconnexions intempestives, un éclairage qui ne change pas. Parfait pour un miroir à 400 euro 👌

### 1/5 — No funciona

*2024-05-17, version 1.7.5*

App pésima, no es posible vincular con el espejo.  El soporte técnico también lamentable

### 1/5 — Complete Garbage

*2024-01-12, version 1.7.2*

Doesn’t link, now my mirror won’t even light up & when it does it goes of in a few seconds. Utterly useless app, useless mirror.

### 1/5 — Do not buy.

*2024-01-11, version 1.7.2*

I got this as a gift from my grandmother, it should never be this hard to connect a MIRROR to an app, simplyhuman needs to get its act together. When I first got the mirror it took awhile for the mirror to even connect the app, when I connected to the app I tried to click on one of the different light settings, nothing happened on my mirror and I also never got any options displayed on the photo to turn the brightness down, up etc. After a minute of sitting there seeing if something would happen, a message popped up “Uh-ho! You’re not connected to WiFi reconnect” when I knew I was. I tried 3 more times and yet absolutely nothing is occurring for my mirror, I also don’t have the clock option shown at the top, only a timer and the light adjustments. This is extremely disappointing since my mommom spent a good amount of money for this for me and it doesn’t work as displayed. Very very disappointing, especially since this has been an issue for years so it shows you how much this company cares.

## Frequently asked questions about simplehuman mirror

### What does the simplehuman mirror app do?

This app serves as a companion for simplehuman pro and hi-fi smart mirrors. It allows you to control various features of your mirror, including lighting settings, stay-on times, and audio adjustments for Hi-Fi models.

### What are the key features of the app?

Key features include adjusting the Tru-Lux stay-on time, accessing preset light settings, enabling a night light, scheduling night shifts, registering your mirror, and for Hi-Fi models, enabling Alexa and adjusting audio EQ.

### Is the simplehuman mirror app free to use?

Yes, the application is free to download and use. There are no in-app purchases or advertisements mentioned.

### What devices is this app compatible with?

This app is specifically designed to work with simplehuman pro and hi-fi smart mirrors. It is not compatible with other types of mirrors or devices.

### How can I use this app to improve my mirror experience?

You can use the app to personalize your mirror's lighting to suit your needs, such as setting specific brightness levels or scheduling light changes. For Hi-Fi models, you can also integrate with Alexa and fine-tune audio settings for a more customized experience.

## Version history (last 5 releases)

### 1.7.6 — 2025-11-13

Bug fixes and improvements.

### 1.7.5 — 2024-03-19

Bug fixes and improvements

### 1.7.4 — 2024-02-13

Bug fixes and improvements

### 1.7.2 — 2022-06-13

Bug fixes

### 1.6.1 — 2022-06-07

Feature improvements and bug fixes

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## More apps by simplehuman LLC

- [simplehuman](https://appshunter.io/ios/app/simplehuman/id943280497)

All apps by simplehuman LLC: https://appshunter.io/developer/943280496

## Related topics

[simplehuman mirror](https://appshunter.io/ios/topics/simplehuman-mirror) · [simplehuman](https://appshunter.io/ios/topics/simplehuman)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*