# simplehuman — user reviews > 90 indexed App Store user reviews of simplehuman by simplehuman LLC, rated 4.48/5 from 918 ratings. - Source: https://appshunter.io/ios/app/simplehuman/id943280497/reviews - App overview in markdown: https://appshunter.io/ios/app/simplehuman/id943280497.md - Rating breakdown: 5★ 701 · 4★ 33 · 3★ 13 · 2★ 18 · 1★ 86 ## What do users think of simplehuman? Overall sentiment: negative **Pros** - 🚀 Quick order placements - 👍 Intuitive and easy to navigate - 🛒 Augmented reality feature helpful for visualizing products - 💳 Supports Apple Pay **Cons** - 🐛 Buggy and crashes frequently - 🔒 Requires phone number to use, no email-only option - 🛒 No shopping cart, can't add multiple items - 💳 Apple Pay not working for many users - 🔍 Poor search and navigation, missing key features **Commonly reported bugs** - Login/verification process not working - Shipping address always marked as invalid - App crashes when trying to remove items from cart - Duplicate order notifications **Most requested features** - Add shopping cart functionality - Sync app and website orders/account - Improve checkout process and payment options - Provide email-only registration option ## Newest reviews (14 of 90) ### 4/5 — Simple process *2026-05-14, version 2.0.66* Great products but Apple Pay doesn’t work. ### 2/5 — Poor design *2026-04-22, version 2.0.66* I don’t like how you navigate in this app. Is it so simple it’s difficult? ### 4/5 — I like *2026-03-18, version 2.0.66* Me gustan los productos solo que deberían de ser más duraderos los sensores y meter más colores dorado con blanco ### 2/5 — Website *2025-12-17, version 2.0.63* I find your website hard to navigate. I wanted to order size M odor control trash bags. When I finally found the right trash bags it gave me only 1 option. It did not even tell me how many were in the order. ### 2/5 — Beautiful design; rough UX *2025-10-29, version 2.0.62* Cart was invisible until a recent update. Now the “checkout” button appears in some areas of the app and allows you to view your cart, but you can’t open items in your cart to verify product details. Apple Pay checkout fails with an error message about billing address, but I don’t have this issue with Apple Pay checkout anywhere else. And after this error, of course my cart disappears. I would have prioritized checkout flow over the animation for the bag liner size selection screen. ### 2/5 — Paper towels *2025-07-11, version 2.0.60* I love everything I have gotten from Simplehuman However, I’ve been trying to get the paper towels for the pressure arm towel holder for months. Why can we not get them? I would really love someone to tell me why. ### 1/5 — Terrible navigation *2024-05-10, version 2.0.47* Have someone on your team try to buy two 6 pouch selections of two different soaps in the same order. It seems to be impossible from the app. There is no “cart” I can freely navigate to or add items to. I can only add items if it’s the default size, 2 pouches in this case. If I select 6, my only option is to buy immediately before selecting the next product. Did you really not test for just buying more than one thing? Seems like a pretty common use. I love the products, but this app is bad. ### 1/5 — Doesn’t work *2024-05-05, version 2.0.47* The app boots me out to the App Store, telling me I need to update it, but it is already the most current version of the app. Before this mess it was failing to complete a transaction using ApplePay, always with an error. ### 2/5 — can’t buy anything *2024-04-06, version 2.0.45* what’s the point of an app to place refill orders and browse and buy new products if there is no cart or way to access the cart? ### 1/5 — Can’t add multiple items to cart *2024-03-17, version 2.0.45* This app is beautifully designed however you can’t add multiple items to a cart and purchase. You have to make multiple purchases. I see other reviews saying the same thing. Having a cart where you can add multiple items is essential in this day and age. It used to have that feature…why would it be removed. ### 1/5 — Terrible *2024-03-02, version 2.0.44* How can a company that makes such nice products make a terrible app? Even Applepay doesn’t work! ### 3/5 — Lack basic functionality *2024-02-17, version 2.0.43* This app has little value, aside from a few narrow uses, like ordering more trash bags. Years ago, I ordered from Simplehuman from a different email address. Ever since, I’ve used another email address. All of my warranties are registered under the second address. It’s the only address I’ve logged in with or made any purchases with in over a year. But when I login to the app, it requires a phone number. It associates my number with the old email address. I can’t login under my current account. Such a bizarre way to login. You can’t manage your account in the app, so there’s no way to fix it. I just deleted the app. Website works fine. The app adds no value. ### 3/5 — No Search or Support Options in App *2024-02-08, version 2.0.43* It’s a vanity app only. Not useful for finding support or searching for replacement parts. No search is a basic feature. Oh well. —- Simplehuman support reached out so I gave a couple additional stars for good customer support. The app still needs work. ### 2/5 — Needs work… *2024-01-18, version 2.0.43* I’ve been using your products for years and decided to use the app for recurring orders for liners. Well… 1)Can’t even sign in to the app. First I’m asked for my phone number which I provide, put in the code that was texted to me. Then, I figured I should be given the option to either SIGN IN or create an account. Most people would already have an account. Not given the option, I enter my email address that’s associated with the account I already have…….. 2)Never received a code to my email address. Could it be because that’s associated with an account already or is the app just not working. So, why use the app. I can just sign in and order like I’ve been doing. ## Most critical reviews (10 lowest-rated) ### 1/5 — Truly terrible *2026-01-25, version 2.0.63* Sign in every time you open it - very buggy. ### 1/5 — Response to my Reiview *2025-11-30, version 2.0.63* U guys can’t even do that right! Send me to some link to attempt to speak with your outsourced, third party, incompetent staff. Again, pathetic. App hasn’t gotten better - quite possibly the worst shopping experience ever. ### 1/5 — Great products, terrible app *2025-07-12, version 2.0.60* I have multiple trash cans. I use the liners because they fit perfectly, though they are expensive. Having the right size is convenient. For all the great gadgets, they can’t seem to get the app right. I can’t add new liners to a subscription or even place an order. You can’t build a shopping cart, you have to buy various items separately. Shopping is free but makes more sense if they come together. Hopefully they will get the app right one of these days. ### 1/5 — Phone Number Required *2025-04-19, version 2.0.59* I am not providing you with my mobile number for you (or whatever entity you sell my number to) to spam me with text messages. App is not being deleted and we will just use Glad kitchen bags. Greed just cost you. ### 1/5 — Phone number required?? *2025-03-08, version 2.0.58* I’ve loved by simple human for YEARS. Used the app for refills on trash bags, and new products since I bought my first trash can over 10 years ago. Logged on to buy a 2 more trash cans and can’t use the app without providing my number. Please. I’m already paying big bucks for trash cans and bags but that obviously isn’t enough. You lost a loyal customer. Hefty bags from here on out and no name lookalikes for my future product needs. ### 1/5 — Scam *2025-02-05, version 2.0.57* In order to register your trashcan for a 5 year warranty you have to download this app and sign up with your phone number so that they can try and sell you “liners.” I can’t believe they have a trash bag subscription plan. This is terrible user experience. Can’t ask for phone number right off the bat, you gotta do email or sign in with Google or Facebook is even better and super easy to implement these days. Someone in management made a bad desicion pushing this phone marketing. I’m not going to follow through with this registration and if my trashcan breaks in 5 years I’ll just buy a new one because I don’t want to give my phone number. ### 1/5 — Now needs phone number. *2025-01-11, version 2.0.57* Simplehuman has lost me as a customer. I have products already registered at simplehuman. When I opened the app today to register something new, I found that they have now forced users to give up their phone number for their use and abuse. There is no option — my email no longer is my login. Even if you opt out of their garbage marketing emails, they can sell or trade your number, which, believe me, they will do no matter what they say. Why no option for an email? When other reviewers ask this question they are met with a generic soulless corporate non-answer reply. It’s 2025, and companies that still betray trust like this don’t deserve our support. UPDATE (response to dev): Words are words, actions are actions. Here's a big tip: completely drop the corporate pablum (no one likes it) and instead endeavor to speak directly and concisely like an actual human being, like a "simple human". UPDATE (response to dev): Words are words, actions are actions. Here's a big tip: completely drop the corporate pablum (no one likes it) and instead endeavor to speak directly and concisely like an actual human being, like a "simple human". ### 1/5 — Now needs phone number. *2025-01-08* Simplehuman has lost me as a customer. I have products already registered at simplehuman. When I opened the app today to register something new, I found that they have now forced users to give up their phone number for their use and abuse. There is no option — my email no longer is my login. Even if you opt out of their garbage marketing emails, they can sell or trade your number, which, believe me, they will do no matter what they say. Why no option for an email? When other reviewers ask this question they are met with a generic soulless corporate non-answer reply. It’s 2025, and companies that still betray trust like this don’t deserve our support. **Developer response:** We’re sorry to hear about your frustration with the new login process. We understand your privacy concerns and are reviewing feedback to improve. Our support team is here to help—reach us via live chat or text from 8 AM - 5 PM (Mon-Fri) PST at https://www.simplehuman.com/pages/contact-us, or email us anytime. Thank you for your feedback. ### 1/5 — Garbage app now *2024-11-16, version 2.0.55* You have to provide a phone number and agree to text messages to even use this app now. If you don’t, you can’t shop. Lost me as a customer now ### 1/5 — Beautiful but Flawed *2024-07-10, version 2.0.50* The aesthetic of the app is great but it has too many issues to justify using it. One thing that really bugs me is when I try to order trash bag replacements it only allows me to get huge packs of them. The website offers packs of 30 or 60 whereas I have to buy at minimum 120 on the app for some reason. Also, there is no way to enter a coupon code during the buying process on the app. SimpleHuman was the one who gave me the coupon code so I’d like to just use the one that came with my trash can! I went through the process of adding items to a cart and could not find anywhere to input this info. Very frustrating. Will leave as 1 star until these very simple issues are fixed. For now I’ll order on the big bad Bezos app. ## Most praised reviews (10 highest-rated) ### 5/5 — Liners *2026-02-08, version 2.0.65* Awesome trash can Best ever the liners are well made and durable ### 5/5 — Trash done easy! *2025-06-17, version 2.0.60* Simply stated I love my SimpleHuman dual trash container. Trash goes on one side and recycle in the other. Ta-Da done. ### 5/5 — Obsorb pods *2025-02-02, version 2.0.57* The simplehuman obsorb pods work perfectly with the trash can. Nothing smells ever ### 5/5 — It’s Easy *2024-12-02, version 2.0.56* The app is easy to use. Delivery is fast. Products are great. What more do you need? ### 5/5 — Quick order placements *2024-03-16, version 2.0.45* The app makes it so easy to place orders. Shipping is usually very quick. ### 5/5 — Need Liners *2024-02-15, version 2.0.43* Easy to make an order for additional liners through the SimpleHumane app. (Go Apple App Store) ### 5/5 — Useless for shopping anything *2023-09-03* I tried multiple times to order through the app yesterday. Finally gave up and went to the website. It kept telling me I had to update the delivery/shipping address (which I did several times although it was 100% correct). **Developer response:** Hi there, we apologize for the inconveniences here. These issues have been resolved with our latest release of our app. Please download the latest version. If you're still having issues, please reach out to our support team here: https://www.simplehuman.com/pages/contact-us ; we have live chat and text from 8AM - 5PM (Mon- Fri) PST. and you can also email us at any time! We appreciate your patience as we're are continually working to improve our app! ### 5/5 — Makes shopping easy. *2022-02-01, version 2.0.7* The app is super convenient and helps me keep updated with all simplehuman orders and news. ### 5/5 — Easy To Use *2022-01-31, version 2.0.7* Simple way to find products and purchase quickly! Great! ### 5/5 — simple and quick *2022-01-31, version 2.0.7* User friendly and efficient . Love that I could quick access and see the details of each products ! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*