# Simplii Financial — user reviews > 253 indexed App Store user reviews of Simplii Financial by CIBC, rated 4.00/5 from 74 ratings. - Source: https://appshunter.io/ios/app/simplii-financial/id581352806/reviews - App overview in markdown: https://appshunter.io/ios/app/simplii-financial/id581352806.md - Rating breakdown: 5★ 41 · 4★ 16 · 3★ 4 · 2★ 4 · 1★ 9 ## What do users think of Simplii Financial? Overall sentiment: negative **Pros** - 👍 Easy to use interface - 🚀 Smooth performance - 💳 Convenient banking features **Cons** - 🐛 Frequent login issues - ⚠️ Buggy updates - 💸 Excessive fees - 🤖 Poor customer service **Commonly reported bugs** - App freezes during login - Mobile deposit not working - Notification badge not clearing **Most requested features** - Dark mode option - Transaction notifications - Improved account management tools ## Newest reviews (18 of 253) ### 4/5 — Easy to use to do e-transfers but unable to do e deposit with cheques recent glitch *2026-07-08, version 7.65.2* Simplii has been great to use in term of transferring between accounts, sending e-transfers, and setting up bills. However, recently I’m unable to do an edeposit, every time I open my camera to take a photo through the app, I see a white or light grey screen and can’t see the camera view. But my camera app is working fine. Something is off and I’m up to the recent update. Let me know if is an issue for others and how this can be fixed, thanks! ### 3/5 — room for improvement *2026-06-07, version 7.64.2* please add transaction notifications as a feature!!!! ### 3/5 — Quit being creepy, asking for my ID verification *2026-06-06, version 7.64.2* It’s incredibly invasive and idc what excuse you make. ### 2/5 — E-Deposit Feature is Broken *2026-04-09, version 7.62.4* When I try to use it, I just get a white rectangle on my screen. It no longer activates my camera. ### 2/5 — Inaccurate Balance *2026-04-05, version 7.62.4* I don’t know if it’s only me experiencing this… but the current balance and available funds are NEVER accurate which is very frustrating for me. I used to like this app, but now the more I use it the more annoyed I get. Please PLEASE FIX THIS, cause at this point I don’t even know my true account balance till days later. Who the hell wants to wait a whole week or two to know how much they ACTUALLY have in their account…? Ya, no one. I want to be able to use my account without worries. ### 2/5 — Search option *2026-04-02, version 7.62.4* It would be nice if the search option would give you the ability to look by a name. for example type in water, and any building or transaction with water it included in it would populate. ### 2/5 — Won’t login *2026-03-31, version 7.62.3* Very unreliable to see account balances, half the time doesn’t even complete the login to see the balances and most times is very slow - nothing to do with my location or wifi connection. ### 2/5 — Authorization holds *2026-03-14, version 7.61.5* I don't like that app doesn't show the actually authorization holds when payments are made the account just holds the money without stating what it's for ### 2/5 — Buggy and lacks functionality *2026-02-09, version 7.61.5* - Buttons on the main page now say "action-row.add-money" instead of transfer funds. - Doesn't show you the interest rates you're getting. You'll have to refer to your statement... one month after. - Cheques, bank drafts, and void cheques can't be requested in-app. - Live chat is perpetually unavailable. That functionality should be removed if nobody is ever online. ### 3/5 — New update introduced bugs to the iPad app *2026-02-05, version 7.61.5* Everything works fine except all of a sudden I can’t enter the amount of money I want to transfer between accounts…. ### 1/5 — Shady , not cool *2026-01-27, version 7.60.4* I’ve been asked to provide my Identification and a screenshot of me to verify my account ? I’ve been a customer for 10 years and now every time I open the app it wants to redirect to give my identification??? Like how rude and disrespectful ### 3/5 — Suggestion *2026-01-25, version 7.60.4* Get rid of the add funds button and revert to the old setup. I could do bank transfers before. Flinks? Who cares. Just another service we don’t need. It’s also a button that loads a screen with one option… that’s poor design. Why do we need an extra screen if there’s only one selection? That’s like putting my bag of cereal inside another bag… ### 1/5 — Advertising bank *2026-01-23, version 7.60.4* Their UI is poor and full of ads feels like you logged in to some scam app which keeps showing pop up for surveys and ads to get credit card. Complete junk app and website with reasonable banking service. ### 1/5 — Horrible app *2026-01-22, version 7.60.4* Do yourself a favor and use Tangerine instead. It has a much better user interface and you don’t have to actually snail MAIL them documents to open an account. What year are these guys in asking me to mail them a canceled cheque? Just ridiculous. ### 1/5 — Warning- Worst bank *2026-01-18, version 7.60.4* Warning: Banking with Simplii Financial has cost me thousands of dollars. If you keep a balance and attempt a transfer, be aware that they may flag it as fraud and freeze your account for months. They repeatedly claim an account specialist will call back, but no one with the authority to resolve the issue ever does. Complaints are acknowledged only through automated emails, with no real follow up or action. The lack of accountability and customer support is extremely frustrating and unacceptable. Do yourself the biggest favor and find a bank that you can walk into. ### 1/5 — Not a good bank if you need to withdraw cash *2026-01-03, version 7.60.4* Won’t let you raise your daily withdrawal limit making it useless to use. And they have bad customer service ### 1/5 — About as close to a legal scam as it gets *2025-12-29, version 7.60.4* Avoid these Scam artists ### 2/5 — Notifications *2025-12-16, version 7.60.4* How many years does it take to fix the notification icon. It never turns off no matter what I do, and it would be nice to know there is actually a notification instead of ignoring that red dot permanently or turning notifications off. This has been years of ignoring customers. Do I have to leave? ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointed by the support team *2026-07-07, version 7.65.2* Terrible bank! I called them to dispute a fraudulent transaction on my account in April, it’s now July and they say they made a mistake and ended up not filing the chargeback yet I have been waiting thinking they’re doing an investigation ### 1/5 — Terrible app, especially if you are travelling *2026-06-21, version 7.64.2* If you plan on using the app to manage your finances while you are out of the country, you absolutely need to enable push notifications. Despite many attempts and spending almost an hour on the phone with Simplii support, this just cannot be done. A quick online search shows that it’s a known problem. ### 1/5 — Bad app, now so buggy it freezes *2026-06-01, version 7.64.2* Still BAD. Can’t get in. Requires a phone call or text, which doesn’t work. Deletes the push notification settings. Can’t get in. Cant set my phone for push notifications, bait my old one. CIBC updated their app and works far gooder than this junk. Another update. Frequently can’t login. I sign in, it send a push notification code and then just hangs, never logging in. This happens 90% of the time. Very buggy and poor. The app says there is new security and yet it doesn’t work any better. And clearly they don’t read these or care. Can’t get in even with their push notifications which always work. The app just hangs on login. Don’t have issues with other banks on any of my devices. CIBC/Simplii is now a joke. Tangerine app is better and more stable. ### 1/5 — Unusable once you sign out *2026-05-27, version 7.64.2* I cannot use the app anymore after my card number changed when Simplii updated the branding on the card and sent me a new card. The new card has a new number and the login fields on the app are not accessible once you log out. I cannot enter my card number and password or click the log in button. It is completely unusable now. ### 1/5 — AVOID ! Absolutely Useless *2026-05-01, version 7.62.4* I haven’t had my account for a week yet and I’ve already been insulted, brushed off or ignored … they are not equipped or trained to help someone with disabilities… their only email has no ability to actually help anyone ### 1/5 — Not as advertised *2026-03-18, version 7.61.5* Cannot see all scheduled transactions on the App App doesn’t register unsuccessful transactios only the ones that were cancelled ### 1/5 — Get rid of offers *2026-03-11, version 7.61.5* There is currently no way to dismiss an offer - the annoying “1 alert” badge won’t go away. Nor is there any way to simply disable all offers. ### 1/5 — Worst app on my phone *2026-02-28, version 7.61.5* This is the worst app on my phone. Only lets me login to my account 10% of the time. Have called Simplii about the problem and they told me to change the password. Have done so, does not fix the issue. Horrible customer service ### 1/5 — Bad app, now so buggy it freezes *2026-02-16, version 7.61.5* Another update. Frequently can’t login. I sign in, it send a push notification code and then just hangs, never logging in. This happens 90% of the time. Very buggy and poor. The app says there is new security and yet it doesn’t work any better. Can’t get in even with their push notifications which always work. The app just hangs on login. Don’t have issues with other banks on any of my devices. CIBC/Simplii is now a joke. Tangerine app is better and more stable. ### 1/5 — worst bank u can open *2026-02-16, version 7.61.5* Don’t be fooled by these promos. They’re not worth it, and you’ll have to deal with a lot of nonsense. ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-05-11, version 7.62.4* Easy to understand user interface. Allows for e-transfers and banking services ### 5/5 — Good app *2026-03-05, version 7.61.5* The app works well for me, not sure why there are so many negative comments, I haven’t had any issues. ### 5/5 — Works Great *2025-12-07, version 7.60.4* Works Good ### 5/5 — Help! E transfer not working *2025-10-09, version 7.59.2* I’ve always been a big fan of this bank and app but recently it’s been a bit buggy - can you guys please fix the fact that I can’t send e-transfers right now? It says that I have “insufficient funds” but it’s not at all the case! Very annoying. A bug I can’t fix myself. ### 5/5 — E deposit not working *2025-10-04, version 7.59.2* E deposit hasn’t worked since last update. Shows a white rectangle where I should see the cheque. ### 5/5 — Best ever *2025-07-13, version 7.57.2* I've been a member for over 20 years. I love this bank!!! ### 5/5 — Basic people *2025-07-12, version 7.57.2* All those other reviews where customers are saying negative things about the rebranding and colour changes are basic people I guess. App functions fine, I get what I need out of it. I personally like the colourful facelift. Great job Simplii! ### 5/5 — Very good interface *2025-03-21, version 7.54.4* Simple and easy to use interface. Good job! ### 5/5 — Excellent banking service *2025-03-21, version 7.54.4* I was sceptical at first with the no fee checking account but there’s no hidden cost. Can take money out at cibc banks and I have never had any issues. Definitely recommended for a checking account ### 5/5 — App to Web integration *2025-03-20, version 7.54.4* I love the app and I use it interchangeably with the website but I notice that a monthly bill paid using the app, isn’t reflected in the “Pay Bill” area (where it says “last payment”) when it’s time to pay the same bill the following month using the website. Also, I use the website for multiple bill payments. I’d love to see an actual calendar pop up when selecting a future payment date instead of the current system. Would be helpful within the app as well. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*