# SimpliSafe Home Security App — user reviews > 511 indexed App Store user reviews of SimpliSafe Home Security App by SimpliSafe Inc, rated 4.80/5 from 323,244 ratings. - Source: https://appshunter.io/ios/app/simplisafe-home-security-app/id555798051/reviews - App overview in markdown: https://appshunter.io/ios/app/simplisafe-home-security-app/id555798051.md - Rating breakdown: 5★ 281,157 · 4★ 33,827 · 3★ 4,953 · 2★ 1,077 · 1★ 2,230 ## What do users think of SimpliSafe Home Security App? Overall sentiment: neutral **Pros** - 🚀 Easy to install - 🔒 Reliable security system - 👍 Customizable settings - 🔒 Prompt monitoring response - 👍 Helpful customer service **Cons** - 🐛 App connectivity issues - 🔋 Battery life concerns - 💰 Expensive subscription costs - 🔍 Limited camera functionality - 🔍 Lack of integration with smart home devices **Commonly reported bugs** - Frequent app crashes and login issues - Sensors going offline or malfunctioning - Inconsistent camera performance and connectivity **Most requested features** - Option to delete camera recordings - Geofencing for automatic arming/disarming - Integration with Apple HomeKit and Google Home - Customizable sensor settings and zones ## Newest reviews (18 of 511) ### 2/5 — Not good *2026-08-21, version 2400.2.0* This system is made to have you think there is errors to constantly be worried about items. It constantly advertises trying to upsell. The monitoring is not needed and not timely. There are better systems out there ### 2/5 — App is Inconsistently reporting connection strength to devices *2026-08-19, version 2400.2.0* System health shows my camera as having poor connectivity, but then when I click on the camera and even do a connectivity test to it the app shows that the connection strength is great. ### 2/5 — Using SimpliSafe *2026-08-06, version 2400.0.0* Had become extremely difficult. I cannot keep trying to log in to a stupid app, especially if there is an emergency. Now the damn thing is asking for a nickname. ### 2/5 — Disappointed *2026-08-02, version 2300.90.0* We’ve had a SimpliSafe system for several years, with two cameras, two door sensors, and a smart lock (also used to have a motion detector). Honestly, I hate the whole the system. Checking the camera takes impossibly long—by the time the feed loads on the app, whatever cause the notification to set off is gone, so it really makes “real-time” monitoring impossible. Our smart lock worked great for maybe a year and now it won’t calibrate properly and is completely useless. Motion sensor also stopped working. Oh, and the hub makes that annoying high pitched beep every time there is something wrong with the system (like a sensor battery is low) but more often than not, it’s not clear why because the app doesn’t specify. ### 2/5 — Buggy app - can’t trust it *2026-08-01, version 2300.90.0* Found out all my cameras got disconnected and weren’t recording events for over a week. App still shows all 4 of them as having a strong WiFi connection. Makes me wonder if any of the door or window sensors are working. ### 2/5 — Baaaaad smoke detectors *2026-07-31, version 2300.90.0* AFTER purchased, you are told theses detectors must be taken down and CLEANED EVERY SIX MONTHS!!!!! If not, the fire dept willshow up for a false alarm!!!!!!!!!!!!jp ### 3/5 — Can never see any camera view on the app *2026-07-28, version 2300.89.0* Can never see any camera view on the app. For the past few years, all I see is a black screen, with sound. But the playback history displays the videos. As for the actual monitoring service, it is exemplary! ### 2/5 — Camera issues *2026-07-16, version 2300.88.0* The camera play back is horrendous. The time of video keeps going and actual video freezes. My internet is not the issue. Every new update causes more problems, if it’s not broke, don’t fix it. ### 1/5 — Not good *2026-07-15, version 2300.88.0* After all these years and they still haven’t figured out how to make their products work. Motion detection is delayed and won’t be able to see the activity. Door bell camera takes forever to connect to wifi and you will need a WiFi extender to connect. The worst part is they are raising the monthly subscription price every time. ### 2/5 — Fake notifications *2026-07-13, version 2300.87.1* The app constantly generates red dot notifications when there is nothing to see. This has been an issue forever and will likely never be fixed. ### 1/5 — Terrible *2026-07-11, version 2300.87.1* I accidentally disconnected my WiFi router and once everything was back up and running, the SimpliSafe app will not work no matter what I do. I’ve contacted customer service to troubleshoot the base and keypad and the agents barely know what they’re doing. While they’re telling me that my system is showing as active in their end, the app is not reflecting that. It’s all a mess. I give up with this company. ### 3/5 — Oops—misleading information displayed *2026-07-10, version 2300.87.1* The app continues to display “There is a power outage” even after power has been restored. Apparently, the only way to clear this message is to conduct a physical power cycle restart and you must be at the physical location at the base station—there is no remote to fix this software “glitch.” ### 1/5 — What happened *2026-07-05, version 2300.86.1* It started a little bit ago and I couldn’t get doorbell to connect to WiFi. Finally did resets. Now it says incorrect WiFi password. It’s the same password as my other 7 cameras and one I’ve been using for 7 years. So now I am stuck BC taking wall mount on and off I have to replace transformer plus camera doesn’t work. Then last night cameras were recording like crazy but none of the live feeds worked. All great WiFi strength but says disconnected from WiFi. ### 1/5 — Recent updates broke the app *2026-07-03, version 2300.86.1* App now unusable, wrongly says not connected to wifi ### 1/5 — Delayed Alerts & Frustrating App *2026-07-02, version 2300.86.1* The motion detection is consistently delayed, making it unreliable when it matters most. Notifications often arrive well after the person has already left, defeating the purpose of a security system. On top of that, the app is slow, buggy, and frustrating to use. It frequently lags, takes too long to load live view, and the overall user experience is poor. I expected much better from a home security company. I wouldn’t recommend this app unless these issues are fixed. ### 1/5 — The Worst Product I’ve bought *2026-07-01, version 2300.86.1* The cameras get disconnected each time and take ages to connect . There is solid lag even with the latest WiFi technology range and 1GBPs network speed. ### 1/5 — Lagging and Unresponsive *2026-06-29, version 2300.85.0* The front door camera has a delay in notifying when there is movement. 90% of the videos have an error and you can’t view them or save them. I expected better. The in house camera doesn’t acknowledge when I turn it on or off. For how expensive the kit is, I am really disappointed ### 2/5 — Gone to Hell *2026-06-27, version 2300.85.0* I’m not sure what happened in the past few months but all my Cameras have gone to hell and won’t detect motion of 3 people walking through my yard and on my porch and in my house. All 3 cameras didnt detect it. Also, audio cuts off or videos freeze after 7-8 seconds of video. The system used to be good but it is really bad now. Will be switching soon, this is pointless not catching 3 adults on 3 cameras in 3 different areas with motion set on the highest sensitivity level and “all motion” ## Most critical reviews (10 lowest-rated) ### 1/5 — volume behaviour *2026-08-17, version 2400.1.0* The app is generally reliable but why is my phone volume ramped up from zero when I open a camera stream? My volume is set to zero for a reason, I don’t want random apps to change it for me without my permission. ### 1/5 — Much worse in iPhone than Android *2026-08-15, version 2400.1.0* Almost no customization over what you get notifications for on your phone ### 1/5 — They make using the app a pain intentionally *2026-08-14, version 2400.1.0* I recently downgraded from core monitoring to the standard plan. Those are pretty disappointing experience. All of my devices disappeared so I had to call to get upgraded back to a standard plan. Even my lightbulbs can link to my smart home system without monitoring I find it ridiculous to reserve, automations and smart home integration to a higher level just to make you pay for monitoring ### 1/5 — Terrible support, don’t buy *2026-08-06, version 2400.0.0* Came home and the system said my front door look was jammed but it wasn’t, the lock just stopped responding . Spent over an hour with tech support who told me to reset my base station but after I did that the system shut down completely so I stead of having one broken lock my entire house is unsecured. If you have it professionally installed they WIIL NOT send another person out to reinstall or repair. ### 1/5 — Unacceptable *2026-08-04, version 2400.0.0* Latest app update shows system “needs attention”. Click on it, and it says all is OK. Rinse and repeat. Same “needs attention”. Give me a call and remind me what I’m paying monthly for… ### 1/5 — Extremely difficult to cancel monthly subscription *2026-07-31, version 2300.90.0* I am frustrated there is no option to cancel your subscription through the app. Instead of providing a simple cancellation button, there is only options to upgrade and no option to cancel or instructions on where to go to cancel. So it seems like I can do anything through the app— payments, subscriptions, etc. but you can not cancel. This feels intentional and is bad business practice. ### 1/5 — Lacks notification control *2026-07-30, version 2300.89.0* Timely notifications should be critical for this app, but I had to disable them because getting woke up in the middle of the night with notifications my water sensor was offline, which happens regularly. ### 1/5 — Horrible Just Don’t *2026-07-27, version 2300.89.0* Read the other negative reviews as they are all true and take my and everyone else’s advice and go with a different security system altogether because SimpliSafe ain’t it. ### 1/5 — Impossible to cancel *2026-07-26, version 2300.89.0* They make it as hard as possible to cancel. Horrible ### 1/5 — Can’t turn off the ads *2026-07-23, version 2300.89.0* I absolutely hate it when apps like this show me a badge notification that there’s something in the app for me to check, and then all it is is that they want me to tap on the promotions area. And there’s no way in settings to turn this off ## Most praised reviews (10 highest-rated) ### 5/5 — I like my SimpliSafe Home Security *2026-08-12, version 2400.1.0* I like my SimpliSafe Home Security ### 5/5 — All good *2026-08-04, version 2400.0.0* Generally works very well, and kept updated very frequently. ### 5/5 — Great! *2026-03-28, version 2300.72.0* Need CarPlay compatibility! Would love to be able to turn on from my truck! ### 5/5 — Love our a SimpliSafe we *2026-02-22, version 2300.68.0* We have had ours for several years now and absolutely love it. The app is so easy to use. We also have their smoke detectors that contact the firemen if they go off. We feel so much more secure with our SimpliSafe. ### 5/5 — Great System *2025-09-12, version 2300.49.0* SimpliSafe is a reliable and affordable security system that’s very easy to install on your own without needing professional help. It stands out for its low cost compared to other providers, making it a great option for anyone looking for solid protection without high monitoring fees. The response time is quick, and their customer service is excellent—always available and ready to solve any issues efficiently. If you ever have a problem with any of the equipment, they resolve it quickly and send a replacement right away. The mobile app also makes managing the system simple and convenient from anywhere. The only thing I would improve is the app: it currently doesn’t allow multiple users with separate logins. Adding this feature would make it much more family-friendly, as each household member could have their own access instead of sharing one account. Overall: SimpliSafe is a strong choice for those who want a budget-friendly, reliable, and easy-to-use security system backed by outstanding customer service and fast equipment support. ### 5/5 — Great Customer service *2025-08-19, version 2300.47.0* Highly recommended,Two thumbs up,very accommodating and helpful ### 5/5 — Great! *2025-07-29, version 2300.44.0* Need CarPlay compatibility! Would love to be able to turn on from my truck! ### 5/5 — The camera update *2025-06-28, version 2300.39.0* The new update for the camera really improves the sound quality and the video quality. Great job SimplySafe.👍🏽 ### 5/5 — Great system! *2025-06-01, version 2300.35.0* Love this system! It was easy to install and works really great. Only critique would be for the app on the iPad to have landscape orientation. ### 5/5 — Feature Request *2025-04-05, version 2300.27.1* I signed up for SimpliSafe as soon as I moved into my new home. The app works great. I like it on my iPhone. I have a request for use on my iPad Pro. Can you set up the option for use in Landscape Mode? I like to use my iPad while it is attached to the magic keyboard. If I open the SimpliSafe app on my iPad, it immediately switches to portrait mode, and I have to take the iPad off the keyboard. Can you add this option? It would be very helpful and convenient. Thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*