# Simply Salad — user reviews > 69 indexed App Store user reviews of Simply Salad by Simply Salad Restaurants LLC, rated 4.79/5 from 2,275 ratings. - Source: https://appshunter.io/ios/app/simply-salad/id1031367499/reviews - App overview in markdown: https://appshunter.io/ios/app/simply-salad/id1031367499.md - Rating breakdown: 5★ 2,046 · 4★ 88 · 3★ 35 · 2★ 28 · 1★ 57 ## What do users think of Simply Salad? Overall sentiment: negative **Pros** - 👍 Convenient ordering system - 💎 Great perks and rewards - 🌟 Amazing food and customer service **Cons** - 🐛 Buggy app with frequent crashes - 🤔 Confusing or unintuitive UI - 💳 Payment issues and missing payment options - 🚫 Unable to redeem rewards or apply discounts **Commonly reported bugs** - App deleting user accounts and order history - Inability to log in or reset password - Inconsistent behavior when adding special instructions - Incorrect pricing and charges for orders **Most requested features** - Add mobile ordering and pickup options - Improve app stability and performance - Enhance customization options for orders - Implement a guest checkout without account requirement - Provide better communication and support channels ## Newest reviews (13 of 69) ### 2/5 — Payment!!! *2026-07-10, version 3.1.1* This app is always having a problem with payment. It will let me complete an order the tell me it can’t take my payment and then proceeds to tell to send an email. Can you all make it so the order can still be placed and I pay upon arrival. I don’t want to wait because your app is malfunctioning! ### 2/5 — Needs better payment method *2026-06-16, version 3.1.1* Great salads…but come on, no Apple Pay? Making me type in my credit card info in the year 2026? Also it’s not as secure of a method. And whenever an app “wants to use my location even when I’m not using it” I feel despair about the “you are the product” data mining world we live in. ### 2/5 — WiFi is for workers only who should be working *2026-06-15, version 3.1.1* I asked the worker for WiFi password and was told that they can’t give it out. That makes simply salad a non-customer friendly place. WiFi for employees only who is suppose to be working? Customer has to go to other places that are more friendly to customers. Very disappointed with this place. Food is good but not customer friendly.☹️ ### 2/5 — Apple pay *2026-05-19, version 3.1.1* App needs apple pay ### 2/5 — Unusable points on app? *2026-04-24, version 3.1.1* It says there will be a button to press at checkout to redeem your coupon,but there never is. ### 3/5 — Not so secure data entry *2026-01-29, version 3.1.1* While entering sensitive information such as credit card numbers, expiration dates and CVV, none of that is obfuscated or hashed out. People next to me can see my information and take photos of it as I enter even though it is through autofill which is hidden there but when pasted and moved to a new area or field it remained visible and quite readable which is terrible. ### 3/5 — Dressing needs pics *2025-06-18, version 3.0.7* The dressings need pictures or descriptions ### 3/5 — Unnecessary Information *2025-06-09, version 3.0.7* I like Simply Salad but don’t like that you have to have an account and pay ahead of time. I understand your reasoning if people don’t pick orders but why do the rest of us honest folks have to suffer. Please consider adding a guest checkout option. Thanks ### 2/5 — Sign up and credit card are huge pain *2025-04-12, version 3.0.7* Menu is easy to navigate and order and customize, but it too 3 tries to checkout. Not as good as most food apps in that dept. , frustrating. ### 2/5 — Ui *2025-01-22, version 3.0.5* Poor interface with no Apple Pay option ### 2/5 — Can’t Log In *2024-07-17, version 3.0.4* I love Simply Salad and have an account on their app. Easy to order and convenient. However, I’m unable to log in now. It keeps prompting me to download the new app (which I already have) when I try to reset my password (even though I know I enter the correct one). Simply Salad, please fix this! I would love to keep supporting you AND get access to my rewards! Or make it possible to redeem promo codes and rewards on your website🥲 Hoping they find a solution soon! ### 3/5 — No password reset/ font size no user friendly *2024-04-16, version 3.0.2* 2nd time with a non user friendly issue. Here are the take always: 1.Too many mixed font sizes and banners from making a easy choice from necessary prompts. 3.spacing along the ap after the menu is hard to read. 2. Password reset only guided me to download the ap and I was lucky to remember my password 3. Sauce choices is on the bottom when all other aps make you pic the sauce first. ### 3/5 — Online Order *2024-02-13, version 3.0.2* I tried to redeem the $5 off coupon for my first online order. As soon as I put in my payment info, the app charged me full price. ## Most critical reviews (10 lowest-rated) ### 1/5 — Good Food, Bad App *2026-06-15, version 3.1.1* It keeps giving me problems with processing my cards. I’ve tried entering different working cards from different banks and it keeps giving me the same message, “We’re unable to verify your card. Please contact your bank for more details.” ### 1/5 — App won’t use reward points *2026-05-23, version 3.1.1* There is no option to use points during checkout. I emailed about it and no one has responded. ### 1/5 — Time Wasting *2026-04-09, version 3.1.1* The app consistently requires me to reset my password every time I want to place an order. Although orders can be placed as a guest, no account needed I don’t have access to my order history nor can I accumulate any rewards towards my account. I love their salads and probably order a couple times a week but there’s been a few instances already were I’ve just chosen to order from somewhere else because of the headache it is to simply gain access to my account. Unfortunately they make it anything but simple. ### 1/5 — Won’t let me redeem points in app *2026-01-30, version 3.1.1* I keep trying to redeem my points and the app says “at the top of the check out screen select available offers” but it does not appear on the check out screen I tried many times. Please fix this as soon as possible! ### 1/5 — Payment *2025-11-04, version 3.1.1* No Apple Pay thru app ### 1/5 — Amazing salads horrible app *2025-10-26, version 3.1.1* Despite trying 5 times to use my credit card the app refuses to work. Why do I need to add my country? Are there locations in Mozambique? No… so why do I need to add this insane step. Also every restaurant offers Apple Pay as an option. Pure stupidity to not have this. Sad because I really like the salads but making it impossible to order is going to hurt your business. ### 1/5 — App needs improvements, restaurant is great! *2025-10-02, version 3.1.1* There are two main issues that I have encountered recently when trying to order from the app. One, when you order a wrap, it does not give you the option more to have them mix the dressing in, it just leaves the dressing on the side. This is not good when you’re ordering a wrap because the thing falls apart without dressing. There is also no option to leave any notes or comments for the people preparing, so you can’t let them know. ### 1/5 — Charges for things free in store *2025-07-23, version 3.0.7* Doesn’t even seem intentional just a terribly designed app ### 1/5 — Frustration *2025-06-21, version 3.0.7* App refused to take payment info! Finally after several attempts and a 10 pound weight loss from starvation, I deleted the App and reinstalled. Problem solved!!! ### 1/5 — Website *2024-02-10, version 3.0.2* Don’t sign as a guest, they don’t take guest orders. Then you have to do everything over! Food is great! ## Most praised reviews (10 highest-rated) ### 5/5 — Prices not listed online *2026-08-30, version 3.1.1* The place is clean. The customer service is great, but while I’m trying to order online, it doesn’t show the prices of extras. The girl gave me a menu and then I was told you only she was five toppings and everything else is extra so it was super confusing after trying to place my order online and those details not being given. ### 5/5 — Love this location *2026-05-26, version 3.1.1* This place is clean the staff are welcoming and who ever made my salad made it to perfection it was juicy full of flavor I can tell it was definitely was made with love. ### 5/5 — Custo Service *2025-10-27, version 3.1.1* Brilliant group of ppl that work @ this location. Always welcoming & kind. Thank you team! ### 5/5 — Bomb Salads 💣 *2025-01-30, version 3.0.5* I bought my first salad on Tuesday 28th. I am hooked! There are a variety of ingredients to choose from, and you can create your favorite salad. Yummy! ### 5/5 — My happy place by Kim 💞 *2024-10-02, version 3.0.4* I love the convenience and the freshness of their vegetables and meats . The price are reasonable & the deals through the mobile app. ### 5/5 — CLEAN✨ *2024-05-30, version 3.0.2* Never had a bad order and the salads are always fresh🥗 the app always has deal and promotions which is nice! ### 5/5 — Full fill and tasty *2024-04-23, version 3.0.2* It’s a decent amount of salad and protein. I feel full during the day. Very tasty as well. You should try it out and see for your self ### 5/5 — Great salads great prices *2024-01-30, version 3.0.2* I love the new app. You save $ rather than using Uber eats and DoorDash. ### 5/5 — Best in the game *2023-12-12, version 3.0.2* Product is better than the rest and price conscious! Killer combo, we love SS! My salad go-to. Just wish they were in more locations! Gifting merch and gift cards for the holidays :-) ### 5/5 — Simply salad?? More like simply awesome! *2023-11-15, version 2.1.1* Love the El Jefe salad and wrap+ the classic Caesar! Simply salad has single handedly brought tasty treats to my life, and brought my cholesterol down LOL—- 6/5 stars! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*