# Simply Simpson — user reviews > 16 indexed App Store user reviews of Simply Simpson by Victory Row Inc., rated 4.90/5 from 589 ratings. - Source: https://appshunter.io/ios/app/simply-simpson/id1440289951/reviews - App overview in markdown: https://appshunter.io/ios/app/simply-simpson/id1440289951.md - Rating breakdown: 5★ 568 · 4★ 12 · 3★ 5 · 2★ 0 · 1★ 4 ## What do users think of Simply Simpson? Overall sentiment: mixed **Pros** - 👨‍👩‍👧‍👦 Personal connection with owners Jennifer, Shane, and Mindy - 🚀 Fast shipping and delivery - 👕 Quality clothing and products - 👍 User-friendly app interface and easy checkout - 💬 Responsive and attentive customer service - 🎉 Fun live sales events and interactive shopping experience - 📏 Clothes run true to size - 🛍️ Wide variety of items (clothes, shoes, snacks, decorations, spa items) - ↩️ Easy returns process **Cons** - 🐛 Order confirmation issues - orders not appearing in account after payment - 🐛 PayPal payment processed but no order record in app - 🐛 Live show access problems with blacklisted tokens - 📱 No visible customer support contact information in app - 😞 Slow and unhelpful customer service response to issues - ❌ Unresolved issues persisting for weeks without proper resolution **Commonly reported bugs** - Orders not displaying in customer account after successful payment - PayPal payments processed without corresponding order records - Live show token blacklisting preventing user access - Account synchronization failures between payment and order systems **Most requested features** - Add visible customer support/contact information in app - Improve order confirmation and synchronization with payment systems ## Newest reviews (5 of 16) ### 5/5 — Best Online Boutique I’ve shopped! *2019-03-13* Jennifer & Shane are the most professional people you can find! Their clothing is crazy good and so is the customer service! Thanks so much SSB! ❤️ ### 5/5 — Love this boutique! *2019-02-24* Fun family to shop with. The live sales are fun. Quality of their items is always excellent. Fast shipping. Highly recommend. ### 5/5 — Simply Amazing! *2019-02-15* Jennifer and Shane take the time to get to know each of their customers. The styles and colors/patterns are spot on. Customer service and shipping is above all others!!! ### 5/5 — Simply Simpson Boutique *2019-02-14* Love them!! Cannot say enough nice words.Top notch customer service!! ### 5/5 — Best on line shop *2018-11-15* Easiest was to shop fir the prettiest things ## Most critical reviews (10 lowest-rated) ### 1/5 — POOR BUSINESS APP AND CUSTOMER SERVICE *2020-11-30* I was a new customer and have tried so hard to be patient with the boutique and the app. First I did an order for the first time. I was paying through PayPal and it said my order was confirmed. Well then I went back to see what all I ordered it showed no order. Then I was trying to get on a live show. It said this token has been blacklisted. I kept trying over and over. So nothing. I then contacted them on Facebook messenger. They said well it wasn’t showing anything ordered. So I went and did another account and ordered again the things I wanted the first time. My order went through and PayPal even shows payment. But when I go to check my account. Nothing shows up and the same thing. But this time I have proof of payment. But no proof of my order or any type of transaction on the boutique app. I keep writing them and I do everything they say and nothing is getting straightened out. So I am now fed up. The app doesn’t even show a support contact for issues or customer service contact information. I do not recommend them or their app. I am ready to submit them to the business bureau too. Because it’s going on 3 weeks and I am not getting any good feedback with this place. I feel like if I write you and you have my information that I give. You should be able to definitely have answers for me and not tell me to look myself. That is not very business like. Especially when I keep writing about the same issues. Sorry for such negative review. But if you can’t take care of your customers and answer the questions with the needed information. Then you need to work on your customer service badly. I have worked in retail several years and I never treated my customers with disrespect. That’s how I feel I am being treated. VERY SAD I don’t think they deserve any stars ### 5/5 — Brittney *2020-10-05* Brittney is wonderful !!!! ### 5/5 — The BEST! *2020-10-01* What.... could be any better SNACKS. Clothes. Decorations. Spa items. All in one place. I’m SOLD 1 LOL ### 5/5 — Great selection of cute items! *2020-06-13* Simply Simpson has a great selection of clothes, shoes and treats! Can’t wait to get my first order! So excited! ### 5/5 — Customer *2019-12-05* Me and Jen got off to a rough start but she put up with me. Thanks Jen I just think we’re both hard headed mothers and we just bumped heads but I think we are good now. This is a great site that you ladies will enjoy! ### 5/5 — Shawna Catarinicchi *2019-12-02* I’ve been shopping with Jen and Shane for a year and a half now and I’m still absolutely in love with their items. Super fast shipping, personal contact with their customers and they share their beautiful family moments with all of us crazy girls while we shop. Thanks Simply Simpson ### 5/5 — Simply Simpson Boutique *2019-10-25* Jennifer and Shane have great quality products/ clothing in the boutique. I love Jennifer, Shane and Mindy they are extremely kind and provide TOP knotch customer service!! 😆 ### 5/5 — Review *2019-10-14* Simply Simpson Boutique with Jennifer, Shane and Mindy is the Best. Clothes run true to size and are beautifully made. Shipping is timely and returns are easy. They make you feel like part of the family. They have raffles and games that make it fun too! I highly recommend them!😁❤️👍🏻 ### 5/5 — Best boutique *2019-10-05* Love this boutique, very friendly, always responds quickly if you have a question. Brings in quality items and has a wide variety of them. If you haven’t downloaded the app it’s a must have. ### 5/5 — Great app *2019-04-10* This app is so easy to use! Love how you can search for something in particular or just search tops or bottoms. Jennifer and Shane have made shopping Simply Simpson Boutique a breeze! ## Most praised reviews (1 highest-rated) ### 5/5 — Exciting clothes *2019-03-27* Love everything you sell . Love Jennifer Shane and Mindy . Easy checkout and fast delivery except my MaMa hoodie 2 xl . I would love to have that but still on waitlist --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*