# SimplyWise: AI Receptionist — user reviews > 35 indexed App Store user reviews of SimplyWise by SimplyWise, Inc., rated 4.80/5 from 657 ratings. - Source: https://appshunter.io/ios/app/simplywise-ai-receptionist/id6738157198/reviews - App overview in markdown: https://appshunter.io/ios/app/simplywise-ai-receptionist/id6738157198.md - Rating breakdown: 5★ 573 · 4★ 42 · 3★ 24 · 2★ 3 · 1★ 15 ## What do users think of SimplyWise? Overall sentiment: positive **Pros** - 🚀 Great call handling - 👍 Intuitive AI receptionist - 👍 Helpful for small businesses - 👍 Reliable 24/7 assistant **Cons** - 🐛 Glitchy performance - 🐛 Account deletion issues - 🔍 Limited features (no WhatsApp support) **Commonly reported bugs** - Test receptionist option doesn't work - Forwarding setup issues **Most requested features** - Download call recordings - Text-based receptionist responses ## Newest reviews (12 of 35) ### 5/5 — Great Tool *2025-06-19, version 0.8.1* I am blown away by this AI tool. Excellent for a small business on a tight budget! ### 5/5 — Michael-Pro-Framers Services Texas *2025-06-04, version 0.8.1* Outstanding ### 5/5 — Amazing *2025-04-07, version 0.8.1* This is just mind blowing and amazing ### 5/5 — Very Helpful! *2025-03-29, version 0.8.1* Amazed by the AI assistant in helping me with any missed calls while on the job. Very impressive and well thought out service! Recommend for those starting up a business and need an extra hand for booking and managing clients needs. ### 5/5 — Great! *2025-03-05, version 0.7.2* It’s answering to many scam calls for me. It’s great! ### 5/5 — Great app! *2025-03-01, version 0.7.2* This app is fantastic, if I could add anything to it, it would be the ability to download the call recordings. ### 5/5 — Urban concrete LLC receptionist *2025-02-07, version 0.7.2* Love it ### 5/5 — Receptionist *2025-01-30, version 0.7.1* Just what u need ### 5/5 — It is awesome *2025-01-28, version 0.7.1* It is awesome ### 5/5 — Would recommend *2025-01-21, version 0.7.1* Absolutely love it ! ### 4/5 — AI Receptionists App *2025-01-11, version 0.6.1* Simple the best thing I have added to my small business. I not missing any call. All inbound calls are politely answered and informed collected so I am able to respond accordingly. This app is “Must have”. I strongly recommend AI Receptionist! ### 5/5 — Using this for my business *2024-12-30, version 0.5.3* New favorite app for my business. The “AI” takes messages for me better than any assistant I ever tried, and never cans out sick! It’s one drawback is that it doesn’t work with WhatsApp, but the developers told me they’re working on it. ## Most critical reviews (10 lowest-rated) ### 1/5 — Too Fast and Misses callers *2026-02-17, version 0.9.1* This app answers even before someone leaves a message cuts them off doesn’t hear everything they’re Saying and half the time it doesn’t even hear them trying to talk to them ### 1/5 — … *2026-02-11, version 0.9.1* This app is terrible it will not let me deactivate ### 1/5 — Hijacking *2025-07-27, version 0.9.1* This app is great until you use up your minutes then it demands that you upgrade to a business plan and you cannot get past the popup requiring this. This means that you cannot deactivate the receptionist so your phone is now hijacked. The only way to bypass this is to delete the app and then download it again and then deactivate. Otherwise you have to pay them and subscribe to regain control of your voicemail box. ### 1/5 — They delete your bad reviews *2025-07-12* I posted a negative review regarding their double payments they take from their customers and claim you have two active subscriptions but you only have one subscription with Apple. I confirmed that with Apple as well that is why I was issued a refund for SimplyWise taking TWO PAYMENTS in one month. Be careful! There are many glitches in the app that take away your features you’ve paid for so you can’t use them at the time. You are told to force close and open until the app recognizes your account. Rather than fix the issue, that’s how they handle it. I GUARANTEE during those glitches is when you are signed up for a second subscription that does not show on the App Store because it is that, a glitch. Watch your charges! They will charge you for two subscriptions and say they can’t help you because it’s been billed through Apple. Apple didn’t even take 12 hours to determine I was owed a refund. **Developer response:** We can confirm that you had subscriptions to two of our apps, but not all of them. Each app requires its own individual subscription, as we do not offer bundled packages at this time. Since your billing was set up through the App Store, it is subject to Apple’s terms and policies, which are outside of our control. That said, we're glad to hear your issue was successfully resolved and appreciate the opportunity to support you. We kindly ask that you refrain from leaving negative reviews for apps you haven't used. Honest and constructive feedback is incredibly valuable to us, as it helps us improve and maintain trust within our user community. Thank you again for your understanding. If there's anything else we can help with, please let us know. ### 1/5 — Beware of paying for two subscriptions *2025-07-09* I was paying for the pro account, $32 and some change with tax per month. I logged into my account one day and it said that I no longer had a pro service plan and my “10 free estimates” were out. I was looking in my settings and clicked subscribe again to see what happened but it took me to the App Store showing my original subscription. I had to email support to find out why even after all of that, I still didn’t have a pro account. They said it’s a known glitch and that I “just need to keep closing and opening the app until it registers your subscription.” I guess that’s easier than just fixing the glitch, right? Fast forward to a couple weeks later and I’m being billed an additional subscription fee on 7/3 even though my current subscription renewed on 7/23. I emailed support again and was told I had two active subscriptions and to go into my App Store to cancel one. I have screenshots of only one active subscription. So I disputed the EXTRA charge with Apple. SimplyWise then disabled my account that I paid for until 7/23 so I had to sign up for a FREE TRIAL in order to download all of my documents. I cancelled my free trial same day 7/4 so I wouldn’t be charged a subscription fee. I haven’t used the app other than to download the estimates I have sent my customers. I was just CHARGED A SUBSCRIPTION FEE ON 7/8 DURING MY FREE TRIAL AND NOW MY APP STORE SAYS MY SUBSCRIPTION WAS CANCELLED AND ENDS ON 8/5. I will dispute it again with Apple, however, buyer beware. THIS COMPANY WILL STEAL YOUR MONEY!!! ### 1/5 — How do you delete this worthless app??? *2025-04-08, version 0.8.1* How do you delete this worthless app??? Don’t down load it. I’ve deleted app but it’s still on the system! It is a headache and very nerve racking. To all…. Don’t do it.. -0 stars!!!!!! ### 1/5 — Can’t delete account *2024-12-13, version 0.4.1* I am trying to delete my account but it keeps saying that there is an error on our part ### 1/5 — Slow and bad interface *2024-12-08* Not great for small businesses, very hard to manage and not a great receptionist for anyone serious about having their business grow. **Developer response:** This app is one of our easiest-to-use and offers a clean and simple user interface and is absolutely designed to support small businesses. Our team is here to help if you need assistance and we request that you reconsider your low review after connecting with our support team (https://www.simplywise.com/support) ### 2/5 — Doesn’t work *2025-01-25, version 0.7.1* Great idea, but very poor app, too glitchy, receptionist got stuck repeating same thing. Test receptionist option doesn’t work. Can’t delete account it says “error has is on their side”. Waste of time for now. ### 4/5 — EZ to set up, Test & Edit‼️👍🏼 *2026-02-11, version 0.9.1* I found this App to be easy to set up and use in the FREE version… TBD how soon I’m kicked out to. R upgraded into a 💰tier/subscription. ## Most praised reviews (10 highest-rated) ### 5/5 — Grateful *2026-08-07, version 0.14.0* New to it but so far so good and hope is free ☝️🫡 ### 5/5 — Wooo es sorprendente *2026-06-11, version 0.11.0* Awesome !!!😎 ### 5/5 — After hours greeting *2026-03-18, version 0.9.1* Great concept and user friendly but I use it for a home health care company, it would be great if after hours of operation you could have the option to have a greeting for that. At the moment it’s just one greeting total. There’s no way to set it up automatically to state the after hours greeting without you manually going in to change it daily. ### 5/5 — AI assistant *2026-03-08, version 0.9.1* Great app easily accessible and customizable ### 5/5 — GREAT!!! *2026-01-17, version 0.9.1* Love it!!!! ### 5/5 — Awesome *2026-01-09, version 0.9.1* It helps me out ### 5/5 — Must have *2025-12-02, version 0.9.1* Had been searching for an ai receptionist for months this is thee one ### 5/5 — a i receptionist *2025-11-25, version 0.9.1* A nice way to have a professional receptionist at a low cost to be able to put a buffer between me and the people who call me. Works flawlessly and I’ve have it for a while now. ### 5/5 — No porting required! *2025-10-23, version 0.9.1* This AI Receptionist is better I think than anything else available because you don’t have to port your phone number into a company or get a second phone number. Instead, it just forwards missed calls to the AI Receptionist, who then summarizes the calls findings and can answer a bunch of complicated questions almost instantly thanks to the knowledge-base you can fill out in the app. I’m a real estate agent in California and I fully recommend this. ### 5/5 — Ai receptionist with smart features! *2025-07-19, version 0.9.1* This AI receptionist app has been a game changer for managing calls and messages in my business. It’s smart, professional, and easy to customize. What impresses me most is how responsive the developer is! They genuinely listen to user feedback and regularly roll out updates based on real suggestions. It’s clear they care about building tools that actually help. I’ve also tried their other apps, and they all deliver the same high quality. Highly recommend checking them out! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*