# Simpson & Partners EV Charger — user reviews > 40 indexed App Store user reviews of Simpson & Partners EV Charger by Simpson-Partners Limited, rated 5.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/simpson-and-partners-ev-charger/id1552507751/reviews - App overview in markdown: https://appshunter.io/ios/app/simpson-and-partners-ev-charger/id1552507751.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (14 of 40) ### 3/5 — Works ok *2026-04-10, version 1.10.7* I use it with an octopus plan. Octopus does all the scheduling to charge at night and that all works really solidly. The bit I would like isn’t used to show how much energy was being used and how much solar was being generated in the app but they took that out. Always good support if any problems though ### 2/5 — Buggy *2025-10-24, version 1.10.7* So despite the basic functionality working, the schedule section is buggy as hell. If you setup schedules they need to be in order and if not the system throws a serious wobbly. Despite logging the issue and providing screenshots, S&P are not really that bothered. If you try to delete schedules again the system goes up its own rear end. S&P need to thoroughly retest and fix this. This is a premium prices product with a poor system experience, so please fix it! ### 3/5 — Unreliable *2025-04-20, version 1.10.1* Wifi connection not working. Deleted app, turned off charger at box. Then reinstalled everything. Charger not connecting to wifi. Stand next to charger and phone has strong connection to wifi. Recent problem. Used to work ok. Mostly. ### 2/5 — Unreliable experience. *2024-12-22, version 1.10* This is about the app, the hardware is fine. Using this app is frustrating as it has no feedback to the user when it does not do as requested. For example when trying to save a schedule it is hit and miss. The last time I did this it kept refusing to set it till the tenth or so attempt, I changed nothing during these attempts. I have not set a schedule on the car so there is no conflict there. It is a revealing fact that when I suggested to their technical support that it would be useful to have a manual they could not even understand what I meant. At this price point they can and should do much better. Shame because it lets their brand down and as things stand I couldn’t recommend it to others. ### 2/5 — Crashes *2024-11-17, version 1.10* The charger works well and is beautiful, the app is really bad. The functionality is so simple (which is fine!), you’d think it would be possible to build a rock solid and beautiful app. At the moment the app crashes when opened so I can’t even use it… updates are few and far between. I realllly want to support this company and will happily update my review once the app works well (or works at all!). Come on, you can do it!! ### 1/5 — Charger app always drops off WiFi *2024-07-13, version 1.10* The charge point looks great and seems to work fine. However, I have real issues with the charger app continually freezing and dropping off WiFi. This requires me to keep restarting or reloading the app. This is happening every 2 weeks and is becoming a real pain. I have looked on the website and there is little explanation but clearly this is a more widespread issue given some of the comments. Come on Simpson - a great, high end, British product let down by something so seemingly minor. Please fix it! ### 1/5 — Rubbish from the start but latest is useless *2024-05-29, version 1.9* The apps been rubbish from the start and they don’t spend enough time and energy on it, support dismissive and stop responding. Latest update turns on solar by default and will not charge the car if this is on and you don’t have solar, should have left it working not breaking things again. ### 3/5 — Easy to use, needs failure notifications *2024-05-17, version 1.9* The app is so simple and easy to use but you only know if the unit has actually failed by the car telling you there is a fault. It will be handy to know what causes the failure and a red dot on the app icon. ### 2/5 — App data *2024-05-03, version 1.8* I have reviewed App and charger favourably previously. There seems to be an intermittent problem with the Simpson & Partners servers. This interrupts/prevents the App WIFI access to charger (bluetooth still works) and has caused data issues with charge history in App. ### 1/5 — The CT clamp doesn’t read properly, and the solar panel function doesn’t work. *2024-04-11, version 1.8* I installed this charger in **October 2023**. I chose it for its features and appearance. Although the price was higher than other reputable chargers, it seemed fair to me. Now, to the point: the **CT clamp** is not functioning properly. It doesn't read accurate measurements, which means I can't monitor household consumption or use solar panels to charge my car correctly. I reported the issue in **November 2023**. They replaced the base (not the clamp), but it still didn't work. The last message I received from support was on **February 9**, asking me to wait another week. **Two months** later, I'm still waiting for that email or a solution. I **cannot recommend** this charger while something as **essential** as the CT clamp is not functioning properly, and support not only fails to solve the issue but also **stops responding** altogether. ### 1/5 — Only thing “smart” about it is the way it looks. *2024-03-29, version 1.8* Comment applies to both app and charger. Hardware is ok but energy management and app software not really fit for purpose. They are aware but despite several promises, nothing forthcoming. App last updated 7 months ago……. ### 3/5 — Disappointed with app and energy management *2024-02-14, version 1.8* I replaced a cracked Wallbox charger with a Simpson & Partners charger and wish I’d got a new Wallbox. The WiFi connection keeps dropping out even though it is very close to a power line adaptor and has full strength. This seems to happen when the energy management has issues so it cuts everything off. Then it doesn’t reconnect to the WiFi at all or sometimes for hours. Often I have to restart the charger to get this working again. The charger looks great but I’m finding it really unreliable. ### 1/5 — App crashes on load *2024-02-10, version 1.8* I can’t use my charger as app crashes instantly on iPhone 15 Pro - please fix ASAP! ### 1/5 — EV Octopus Tariff - does not work *2024-01-10, version 1.8* The app has some Octopus tariff options including intelligent octopus. However impossible to set up with octopus as Home and Home Plus not supported. Attempted to set up and when selecting charger options (in order to perform the octopus EV testing - tariff prerequisite) there is no Simpson chargers offered, only the three mainstream brands. As I have a Volvo - whilst the car provides these features - again I can’t set up the tariff with Octopus who are exclusively working with the VW group and BMW. Ideally, Simpson should be on Octopus approved chargers which it currently is not preventing you benefitting from cheaper rates. Suggest alternative charger brands until resolved - although Simpson has the best looking chargers in the market. ## Most critical reviews (10 lowest-rated) ### 1/5 — They no longer care *2026-06-12, version 1.10.7* Went with Simpson and partners as they seemed like people who genuinely cared about the product - lol - how wrong I was. - Last app update 10 months ago - they took away the live power usage for “app upgrades”, the feature never came back. - my charger emits a high frequency buzz when charging the advice was “turn off circuit breaker and then start again” Bitterly disappointed with them. Suggest looking at other chargers ### 1/5 — Unreliable, AVOID *2026-03-16, version 1.10.7* I chose as this can work over WiFi & looks. I also have experience of using Ohme at a different location. Buying was easy, getting the installation done was a challenge. Seems the installation via their partners is not correct.less than year since I am asked to book installer to correct this on my own at my own expense. Washes hands saying that Octopus is controlling the deice and loses wifi connection often. Despite being literally 10 foot away. Do not fall for pretty looks it’s a very unreliable charger ### 1/5 — Currently Non-Functional *2025-12-19, version 1.10.7* We’ve had issues with both the charger and the app since it was installed a little while ago, but as of yesterday the app stopped working altogether. Neither Scheduling nor Override are responsive which means we literally can’t charge the car at all. Deleting and reloading make no difference. Before that the app seemed basic and buggy but it’s obviously now worse than that and we have no option but to change to another charger. ### 1/5 — Terrible App *2025-08-10, version 1.10.7* Have the charger installed for a few years and I am facing now suddenly facing WiFi issues. Absolutely no issues on any other devices in the network but the S&P charger refuses to hold a connection. Support is slow to respond and of limited knowledge, just blaming my setup. The app is really poor and needs investment/focus, it’s difficult to update anything as it’s hit and miss and I also get random warning messages pop up that are totally irrelevant. I wish I went with another brand now as the issues haven’t just been around the software for me but they do seem to be the main cause of nearly every problem. More substance and less style is required, i just want the charger to work as intended! ### 1/5 — Lost remote control *2025-04-22, version 1.10.1* The app worked fine for nine months. I could access the charger over mobile data and from the WiFi network in the house. Since the last update the app says the charger is not connected. I can see that the charger is still connected to my garage access point (which is right next to the charger) and I ping the charger IP address over the network but the since the recent update I can no longer see the charger unless I walk down to the garage. I guess a software error in the latest update. ### 1/5 — Unable to generate reports *2025-04-01, version 1.10.1* As someone who uses this app to invoice company car expenses it is disappointing that the daily/monthly/yearly charging reports simply do not work for me (Press the report button and the spinning wheel just whirs for some time before doing nothing). Emailed support who just told me that their unit is working fine and it's my WiFi which is the issue....no interest in helping to resolve it ### 1/5 — Is there another app?! *2025-02-16, version 1.10* The app worked for a couple of months, and now won’t recognise a wi-fi, even though every other appliance does. No wi-fi means it won’t connect to my phone, so I can’t control the charger, unless I’m 2 feet away from the main power point, then the Bluetooth kicks in. A couple of times I switched everything off and rebooted the system but that’s not working anymore. Hardwares great but without a plug it’s utterly useless. I’m not the only one with issues, there’s lots of us out there. This company should be held accountable, fix the issues, make it work and communicate effectively; or shut up shop! ### 1/5 — App not working *2024-12-21, version 1.10* I have the same issue as another reviewer no connection yet there is power to the charger and Internet in the house. The app won’t even let you reconnect to WiFi. Now I cannot charge the car. Very disappointed. ### 1/5 — Desperately needs an upgrade *2024-11-27, version 1.10* Not working with IOS 18.1.1 - please get it sorted ### 1/5 — Used to get current household consumption now no more *2024-08-16, version 1.10* The app is basic but I liked that I could see the current household consumption under summary even when not charging. Now it only appears when charging. Not sure if this happened during an app update. Charger itself is fine for what it does but the app is poor ## Most praised reviews (10 highest-rated) ### 5/5 — Simple & Easy To Use *2025-09-26, version 1.10.7* The only way to use the app to its full capabilities is over WiFi. Would recommend a strong connection, I installed a cheap extender to my garage which has worked perfectly as connection to the main router was patchy at best. Since getting to grips with the app the only issues I have been due to my own creation. ### 5/5 — Great *2025-03-07, version 1.10* The App was a doddle to setup with the EV charger and it seems to work fine. It’s simple and straight forward. We’ve setup the EV charger to our WiFi via the app - and it seems that the app also works via 4/5G when out and about (which I wasnt expecting). Only very slight criticism is that the App has in places (such as history) a lot of dark grey small text on a dark background which makes it difficult to read at times, plus the usage history tooltip text appears under your finger when looking at the bar charts so it’s difficult to see. ### 5/5 — NB *2024-01-07, version 1.8* I was initially put off by some reviews on here but I actually find the S&P app straight to the point and simple to do what I need in addition to a beautiful looking charger. I also installed a wired CT clamp to help with load balancing. The customer service is excellent in my experience, the fuse tripped a couple of times and I was supported to find a solution. The cause turned out to be how the electrician installed the charger. The connection never drops on my WiFi network (approx 7 metres away from router). Perhaps an improvement could be the ability to view live charging data when your phone is not connected to the same WiFi network so you can monitor the charge away from home. ### 5/5 — Does everything you need *2023-12-01, version 1.8* Great charger, great app. Simple but not basic. Great support. App was crashing, contacted support, sorted in minutes. ### 5/5 — Super hardware and useful app *2023-11-24, version 1.8* The big draw for me is the thoughtfully designed hardware of the charger, combined with an app that doesn’t force you to have internet connectivity to be able to charge your car. Instead, app is happy to connect to the charger by Bluetooth so you can manage everything ‘locally’. This removes the risk of the charger being left useless if anything happens to the company in the long term. I don’t know any other ev charger that does this. All has worked seamlessly, have you guys ever considered doing smart thermostats etc! ### 5/5 — Looks good & works very well *2023-05-23, version 1.6* The wall charger is well designed and does not look out of place on our Listed property. After an initial hiccup but with some excellent telephone support the software works well and gives me all the control I need. I can choose which source the energy comes from, solar, grid or a clever balance of the two. The display is very clear and the information clear. ### 5/5 — Great bit of kit and App! *2023-02-21, version 1.6* Love the charger, looks and works great. App is easy to use and intuitive, works like a dream. Love the way they have designed it so it works over Bluetooth as well as WiFi, very smart and super reliable!! ### 4/5 — New Software Update *2026-06-28, version 1.10.7* Is there any new software updates? Apparently, I still have the firmware version 3.0.5 Binary Version: 1.10.7 I don’t know if it’s already up to date ### 4/5 — Nice Simple System *2025-08-14, version 1.10.7* Have been using this now for almost 18months without any real challenges. Granted the product is slow to catch up with the main energy suppliers when they introduce a tariff package, but the product is simple and straightforward. The support team are very reactive and helpful. After finding a bug in the system, the comms has been clear and helpful. The unit looks good, charges when planned, tracks my spend to help keep the energy company honest and the app is simple to use. Can’t really ask for much more. ### 4/5 — It’s fine *2024-03-09, version 1.8* App is pretty basic, but since we’re using Intelligent Octopus that’s fine. Do see occasional bugs, such as the app telling me it’s not recording charging because it’s offline, but the charging history is all there and matches (ish) what the Tesla app says I’ve used. No complaints, but nothing really stand out --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-08.*