# Singtel Cast — user reviews > 57 indexed App Store user reviews of Singtel Cast by Singtel Idea Factory Pte Ltd. - Source: https://appshunter.io/ios/app/singtel-cast/id1115565258/reviews - App overview in markdown: https://appshunter.io/ios/app/singtel-cast/id1115565258.md ## Newest reviews (15 of 57) ### 1/5 — No PiP Support *2023-06-03, version 2.0.8* Please support picture-in-picture. ### 1/5 — Cast with Viu *2023-03-30, version 2.0.7* Been having the same issues again & again, uninstalling & re-installing the cast app just to watch Viu with no avail > can you all pls rectify this issue or just remove the cast app altogether so we can login directly or something! ### 1/5 — Unethical. No way to unsubscribe! *2023-01-05, version 2.0.6* Credit card subscriptions- WARNING: no way to unsubscribe. Contacted help desk over a few weeks. Still no resolution, no proper response. I followed their “steps”, even took a screen recording to show them there is no way, but nobody assisted. In the end, I’m charged for the unwanted subscription again. ### 1/5 — Doesn’t even cast *2022-11-21, version 2.0.6* Paying for any subscription to CAST is essentially useless. You’re only able to watch on your phone, and despite the cast button being there, it’ll NEVER show anything on the target screen. Avoid at all costs! ### 1/5 — Bad App *2022-11-21, version 2.0.6* Do not subscribe or use this app. I subscribed for the World Cup on Singtel TV, on their website it says Singtel TV users can create their Cast account with their Singtel tv number. Now there’s an issue with the creation of my cast account cos the app claims the details are invalid. The worse part is SLA waiting time is 10-14 days after you email them about your problem. Also, I just found out that SingTel engaged a 3rd party for this app. Which means all login issues ticket is done by the 3rd party dev/company. Don’t bother calling the hotline/support because they will bounce you with different people who doesn’t know their product. Just stay away from SingTel or their products. ### 1/5 — Payment made but not able to view content *2022-10-01, version 2.0.5* This is the third month I’m with Singtel cast but they apparently thinks otherwise. Received a message saying payment failed while my credit card was charged successfully. 1688 and online support couldn’t help and the only way is to send in email and wait for 10-14 days. So here I am, instead of watching the content I paid for, writing this review. ### 1/5 — False advertising. Not updated. *2022-09-12, version 2.0.5* Advertised as having full collection of HBO originals with same time release as US TV broadcast but the content is not updated. HoD is 2 episodes behind. What’s the point of subscribing to a streaming service that doesn’t have updated content?? I might as well just wait for a pirated stream to appear online. Unsubscribing immediately. ### 1/5 — I Qiyi Premium *2022-06-15, version 2.0.3* Paid for a 12 months subscription but keep telling me not subscribe to it. Downloaded Cast but only limited choices and not able to view. Downloaded I Qiyi but cannot log in with what I have paid for. ### 1/5 — Lousy app lousy customer service *2022-05-13, version 2.0.3* The UI and app connectivity is basically sub par. Furthermore customer service to facilitate customer to unsubscribe for the sports packages couldn’t be more troublesome. No clear steps to follow and absolute lack of transparency. For a customer who only engages singtel for this sports package it is like a death trap. Signing up was smooth after that everything is nothing but a horrific experience. ### 1/5 — Shocking app *2022-03-19, version 2.0.2* Trying to cast app to a TV using Chromecast is pointless — it’s a coin toss as to whether it’ll work eventually, and when it does you get poor resolution and frequent disconnects. App interface is awful, you can never find what you want to watch because on demand programmes aren’t classified in any meaningful way. Illegal streams might be more reliable. StarHub’s Premier League coverage cannot come soon enough. ### 1/5 — Just bad *2022-02-26, version 2.0.2* This is the worst service I ever have to use. I subscribe Sports Plus to watch live football but the app does not even reflect it. Countless times I delete the app and unsubscribe subscribe but to no avail. This has happened too many times! Worst thing is we can’t call the proper people! Only email is allowed which is the worst! ### 1/5 — Very poor EPL playback *2021-12-06, version 2.0.2* EPL live playback is extremely unreliable and only few games are provided for archive replay. I purchased this to watch matches on replay since many are too late to watch live. Was disappointed to pay $50 a month for a very sub-par offering and canceled it ### 1/5 — App not working *2021-10-30, version 2.0.2* App not working at all. All channels closed ### 1/5 — Screen halt with only sound + only portrait *2021-09-25, version 2.0.1* 1. UI must improve, it’s a lousy UI with only portrait when first login. 2. Often screen halt with only sound, need to switch to other channel and then switch back to be back to normal ### 1/5 — Horrible *2021-07-26, version 2.0.1* Horrible experience. App is not user friendly. Many options unavailable, no help desk to contact, questions left unanswered. Already unsubscribed but monthly subscription charges are still being deducted from my credit card!!! Still awaiting their response. ## Most critical reviews (10 lowest-rated) ### 1/5 — Broken *2025-06-23, version 4.4* Bought a Viu Premium subscription. Took my money quickly. Cannot activate. Instructions to activate boil down to click SingTel logo and activate. Huh?! Cannot login to app. Phone OTP. Email OTP. Still fails. No human support and no useful help articles or chat bot. Beware! ### 1/5 — Kicks you back to home page while watching *2025-03-15, version 4.3* Has this weird habit of kicking me out of whatever I’m watching on Apple TV. I don’t get it. I’m not touching my remote. Halfway through watching F1, the Home Screen pops up as though I’ve hit the back button or smth. ### 1/5 — Terrible app! *2025-01-12, version 4.3* So frustrating using it. Quite often I can log in using the link tv. You’ll be watching Tv and it will routinely come out of the channel and you have to go back in. Really frustrating ### 1/5 — Poor app for the amount of subscription we paid *2024-09-19, version 4.2* Bought subscription, but does not show on app. Very poor app/system. Was looking forward to watching football, but I guess won’t be able to do it. Clearly a 0 stars review. Please do better. ### 1/5 — Worst *2024-06-28, version 4.1* I didn’t hate an app this much. This app has been a huge disappointment. The interface is clunky and hard to navigate, making it difficult to find the content I want. The app crashes frequently, especially during peak hours, which ruins the viewing experience. The video quality is inconsistent, often buffering even with a strong internet connection. Customer support is unresponsive and unhelpful. Overall, this app is not worth the price I pay monthly. ### 1/5 — Very bad *2024-06-15, version 4.0* Forced us to change from Singtel TV Go to this nonsense. The Live TV features cant even go full screen, if you try pressing to go full screen, the app will crash. And also once in the Live TV, you cant go back, either crash the app or force close the app. Start fixing the bugs or let us go back to Singtel TV Go. Dont force your customer to move if the app isnt ready. ### 1/5 — very poor app *2024-06-15, version 4.0* this app is absolutely crappy. It is even worse than the previous SingTel TV Go. There is nothing to set and it could not even pair any device. How do I watch subscribed program while I am in overseas traveling? We paid to subscribe the TV channel and should not be restricted to view only in Singapore. ### 1/5 — Very unstable and blur when watching Sports channels *2024-05-26, version 4.0* Subscribed World Sports+ to watch F1. But very disappointed. Image gets so blur frequently that you cannot even read the words on screen. Same when playing on phone, iPad or casting to TV. Regardless whether I use Cast or TvGo app, both are blur! Didn’t have any issues and image was very clear last year. Not sure what happened this year. Please fix it or I will unsubscribe soon. ### 1/5 — Cannot sign in to cast app *2024-01-26, version 3.0* The app is buggy, cannot sign in to app after input email address and password, stuck at get otp button. No response when selecting it. Same on iPhone and ipad app. Apple TV app doesn’t even load to home page: ### 1/5 — Each version gets more buggy *2023-12-15, version 3.0* This latest version is incredibly worse than the one before: - It takes forever to load search results - The player forgets where you left and starts at zero each time you come back - When the live TV channel lost loads and you scroll down, it automatically jumps back up after a few seconds - Search results no longer show series but individual episodes, very messy I did not manage to find any positive change as compared to the earlier version and really wonder why they spent time and money to downgrade this app?? ## Most praised reviews (10 highest-rated) ### 5/5 — Easy access to Viu premium *2016-11-03, version 1.1* Certainly an easy way to watch Korean dramas on the go that's not too expensive! ### 4/5 — Quality keep dropping *2017-10-14, version 1.3.1* I need to refresh again and again to get back HD quality. My internet connection is 1Gbps. HD streaming on other apps is just fine. Especially on live matches. Weekdays looks good ### 4/5 — Awful! *2016-10-26, version 1.1* I subscribed to the Hallyu Pack since the Singtel officer told me the contents would be different from that of Singtel Go, but nope. They are exactly the same. In fact, Cast is a few episodes behind! And they don't allow for any changes of plans either without paying the $80+ penalty. Please don't be as stupid as me. Don't bother subscribing to Cast. ### 3/5 — Unable to login *2025-10-23, version 4.5.1* Generally works fine but since few days it keeps showing error- oops! Something went wrong!, I have not been able to login ### 3/5 — Unable to log in CAST *2024-04-27, version 4.0* Keeps getting oops something went wrong and we are working on it. I also have registered via VIU and received SingTel email my viu account is ready; but when I log in and was informed I’m not registered yet. Very confusing with the CAST and the VIU both apps. ### 3/5 — Decent app but can be better *2020-06-22, version 1.5.2* It will be a great feature to add on changing audio and subtitle for those on-Demand contents and live channel. Pretty annoying to see that can’t be done. ### 2/5 — It always stop playing after a few mins *2025-05-30, version 4.4* I cast on to my TV but every few minutes it will jump out from the stream . I tried reinstalling but no help ### 2/5 — Times out in AirPlay *2022-11-23, version 2.0.6* You can’t let the ipad / iPhone screen go to sleep otherwise it shuts off the airplay as well… so be prepared to keep tapping the screen every 30 seconds… infuriating if trying to cast something onto big TV! ### 2/5 — Launch page is defaulted to portrait *2021-08-20, version 2.0.1* I enjoy cast for the football only. But after an upgrade on my iPad, the launch page is only on portrait. After you select the channels, only then can you switch to landscape. I have not seen a proper media company do that for their apps! Really poor. ### 2/5 — They make it so hard to cancel *2021-06-30, version 2.0* They want you to download and use the app. But the app doesnt even have a cancel subscription function. Was told cancel can only be done via the web portal, when I tried to log into web portal on mobile phone, it redirects me to the app. Then was told can only log into web portal via desk or lap top. Whats up Singtel? Cant you just integrate everything into the app since you want everyone to use the app so badly? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-01.*