# Singtel Prepaid hi!App

> Singtel Prepaid mobile service management and rewards app. (iPhone/iPad app by Singtel Idea Factory Pte Ltd.)

- Source: https://appshunter.io/ios/app/singtel-prepaid-hiapp/id1034712778 (this page in markdown: same URL + `.md`)
- Developer: [Singtel Idea Factory Pte Ltd](https://appshunter.io/developer/392583925)
- Category: Utilities
- Price: Free
- Rating: 4.20/5 from 280 App Store ratings · 99 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.4 · 76 MB
- Languages: American English
- Released: 2015-09-10
- Data updated: 2026-08-12
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/singtel-prepaid-hiapp/id1034712778/reviews.md

## What is Singtel Prepaid hi!App?

hi!App is the one-stop app for all your Singtel Prepaid needs with no data charges. Get the best deals and redeem rewards at your fingertips!

Use hi!App to:
- Register and activate your SIM or eSIM
- Track your balance, usage and validity
- Top up or buy Ultimate/Data/IDD/Roaming Plans 
- Activate your roaming plan
- Sign up for auto top-up Monthly Plans
- Check your inbox for exclusive hi!Surprise offers.

Available in English, Mandarin, Bahasa Indonesia and Tamil language.

## Key features

- SIM/eSIM registration and activation
- Balance, usage, and validity tracking
- Plan top-ups and purchases
- Roaming plan activation
- Auto top-up sign-up
- Exclusive offer redemption

## What do users think of Singtel Prepaid hi!App?

Overall sentiment: negative

**Pros**

- ✅ Easy top-up process
- ✅ Convenient remote account management
- ✅ Good data packages and bonuses
- ✅ Improved UI in recent versions
- ✅ Helpful customer service (when available)

**Cons**

- 🐛 Keyboard freezes during registration
- 🐛 App crashes frequently
- 🐛 Camera/passport scanning fails
- 🐛 Location detection errors (thinks user not in Singapore)
- ❌ No Apple Pay support
- ❌ Poor customer support and chat bot
- ❌ Confusing and misleading product information
- ❌ Requires excessive sensitive personal data
- ❌ No transaction history viewing
- ❌ Unilateral service changes without notice
- ❌ Silent payment deductions without consent
- ❌ No refund policy for failed products
- ❌ Incompatible with newer iOS versions
- ❌ OTP entry issues after SMS check
- ❌ Requires VPN/WiFi restrictions for functionality
- ❌ Limited functionality for prepaid users

**Commonly reported bugs**

- Keyboard freezes and becomes non-functional during eSIM registration
- App crashes when attempting to activate or register eSIM
- Passport photo scanning button doesn't launch camera
- App locks on capital letters during data entry
- Location detection fails - incorrectly reports user not in Singapore
- OTP input field becomes inaccessible after checking SMS
- App crashes on iOS 15 and higher versions
- Empty page loads on app startup (version 3.7.1)
- Camera permission requirement locks out registration process
- Verification code entry causes app to lock up
- Rewards tab constantly fails with 1-hour retry messages
- Phone number input doesn't accept +65 prefix despite requirement
- App logs out when user checks SMS for OTP code
- Data copy-paste functionality disabled
- Registration option missing from app menu
- Payment processing freezes and doesn't reflect account updates
- Facial recognition fails to match passport photo

**Most requested features**

- Apple Pay payment option
- Biometric login (fingerprint/face recognition)
- Transaction history and detailed account statements
- Multi-item purchase capability
- Better location detection (GPS-based)
- SIM expiry extension option
- Offline top-up capability
- Dark mode
- Better error messages and troubleshooting guides
- Improved rewards system

## Recent user reviews (10 of 99)

All indexed reviews: https://appshunter.io/ios/app/singtel-prepaid-hiapp/id1034712778/reviews.md

### 1/5 — All round horrible app

*2026-04-26, version 5.1.12*

The poor app can only be matched by the even worse coverage.

### 1/5 — No notification for failed subscription

*2026-01-15, version 5.1.6*

There's no notification for failed subscribed payment, so you lose your data roll-over for months because whatever reason it might cause your filed cards to be failed

### 1/5 — Absolute garbage app

*2025-12-08, version 5.1.6*

They clearly have spent no money on this app

### 1/5 — Junk rewards

*2025-11-22, version 5.1.4*

Only giving mixue ice cream. Too stingy.

### 1/5 — Doesn’t work

*2025-10-25, version 5.1.2*

Fails to connect with Singpass app to verify details. Highly frustrating.

### 5/5 — Ease of use

*2025-09-04, version 5.1.1*

Easy activation

### 5/5 — nice

*2025-08-04, version 5.1.1*

Very fast and convenient!

### 1/5 — Unable to activate sim through app

*2025-07-07, version 5.1.1*

Tried to activate sim though app. First SIM card timed out and corrupted registration. Needed to find a shop (not all can troubleshoot) to unlock and redo the whole process. Second SIM card a year later, failed to match facial photo to passport, so sent me back to the shop again!

### 1/5 — 把中文和其他语言改没了。

*2025-06-27, version 5.1.1*

反正非常jia'la

### 1/5 — Nuisance pin login

*2025-06-26, version 5.1.1*

This new feature of using the pin to login every time is nuisance. Please enable bio-login.

## Frequently asked questions about Singtel Prepaid hi!App

### What does the hi!App do?

The hi!App is a comprehensive tool for Singtel Prepaid users. It allows you to manage all your prepaid mobile needs, including registering your SIM or eSIM, tracking your balance and usage, and topping up various plans like data, IDD, and roaming.

### How can I top up my Singtel Prepaid plan using the app?

You can easily top up your Singtel Prepaid plan directly within the hi!App. The app supports topping up for Ultimate plans, Data plans, IDD plans, and Roaming plans, ensuring you stay connected wherever you go.

### Is the hi!App free to use?

Yes, the hi!App is free to download and use. Furthermore, all data usage within the app is free, meaning you won't consume your mobile data allowance while managing your Singtel Prepaid services.

### What languages does the hi!App support?

The hi!App is designed for a diverse user base and is available in multiple languages. These include English, Mandarin, Bahasa Indonesia, Burmese, Tamil, and Bengali, making it accessible to a wide range of users.

### Can I activate my roaming plan through the hi!App?

Yes, you can activate your roaming plan directly through the hi!App. This feature allows you to prepare for international travel and ensure seamless connectivity without needing to visit a physical store or website.

## Version history (last 5 releases)

### 5.1.16 — 2026-07-23

Performance & bug fixes

### 5.1.15 — 2026-06-11

Manage your Singtel prepaid services on the go with hi!App. In this release, we’ve made minor enhancements to improve your experience on the app.

### 5.1.13 — 2026-05-25

Manage your Singtel prepaid services on the go with hi!App. In this release, we’ve made minor enhancements to improve your experience on the app.

### 5.1.12 — 2026-04-16

Manage your Singtel prepaid services on the go with hi!App. In this release, we’ve made minor enhancements to improve your experience on the app.

### 5.1.11 — 2026-03-19

Manage your Singtel prepaid services on the go with hi!App. In this release, we’ve made minor enhancements to improve your experience on the app.

## Apps similar to Singtel Prepaid hi!App

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## More apps by Singtel Idea Factory Pte Ltd

- [Singtel v019](https://appshunter.io/ios/app/singtel-v019/id412160871)
- [Store and Share](https://appshunter.io/ios/app/store-and-share/id466378040)
- [My Singtel app](https://appshunter.io/ios/app/my-singtel-app/id1054859191)
- [BizVoice UC](https://appshunter.io/ios/app/bizvoice-uc/id1094560605)
- [BizVoice UC for iPad](https://appshunter.io/ios/app/bizvoice-uc-for-ipad/id1094607357)

All apps by Singtel Idea Factory Pte Ltd: https://appshunter.io/developer/392583925

## Related topics

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*