# Singtel Prepaid hi!App — user reviews > 99 indexed App Store user reviews of Singtel Prepaid hi!App by Singtel Idea Factory Pte Ltd, rated 4.20/5 from 280 ratings. - Source: https://appshunter.io/ios/app/singtel-prepaid-hiapp/id1034712778/reviews - App overview in markdown: https://appshunter.io/ios/app/singtel-prepaid-hiapp/id1034712778.md - Rating breakdown: 5★ 193 · 4★ 31 · 3★ 6 · 2★ 9 · 1★ 41 ## What do users think of Singtel Prepaid hi!App? Overall sentiment: negative **Pros** - ✅ Easy top-up process - ✅ Convenient remote account management - ✅ Good data packages and bonuses - ✅ Improved UI in recent versions - ✅ Helpful customer service (when available) **Cons** - 🐛 Keyboard freezes during registration - 🐛 App crashes frequently - 🐛 Camera/passport scanning fails - 🐛 Location detection errors (thinks user not in Singapore) - ❌ No Apple Pay support - ❌ Poor customer support and chat bot - ❌ Confusing and misleading product information - ❌ Requires excessive sensitive personal data - ❌ No transaction history viewing - ❌ Unilateral service changes without notice - ❌ Silent payment deductions without consent - ❌ No refund policy for failed products - ❌ Incompatible with newer iOS versions - ❌ OTP entry issues after SMS check - ❌ Requires VPN/WiFi restrictions for functionality - ❌ Limited functionality for prepaid users **Commonly reported bugs** - Keyboard freezes and becomes non-functional during eSIM registration - App crashes when attempting to activate or register eSIM - Passport photo scanning button doesn't launch camera - App locks on capital letters during data entry - Location detection fails - incorrectly reports user not in Singapore - OTP input field becomes inaccessible after checking SMS - App crashes on iOS 15 and higher versions - Empty page loads on app startup (version 3.7.1) - Camera permission requirement locks out registration process - Verification code entry causes app to lock up - Rewards tab constantly fails with 1-hour retry messages - Phone number input doesn't accept +65 prefix despite requirement - App logs out when user checks SMS for OTP code - Data copy-paste functionality disabled - Registration option missing from app menu - Payment processing freezes and doesn't reflect account updates - Facial recognition fails to match passport photo **Most requested features** - Apple Pay payment option - Biometric login (fingerprint/face recognition) - Transaction history and detailed account statements - Multi-item purchase capability - Better location detection (GPS-based) - SIM expiry extension option - Offline top-up capability - Dark mode - Better error messages and troubleshooting guides - Improved rewards system ## Newest reviews (18 of 99) ### 2/5 — Pretty average app *2025-04-09, version 5.0.1* STILL unable to even use ApplePay.. no help, no chat.. nothing, very poor ### 1/5 — App is unbelievably buggy *2025-04-02, version 5.0.1* I’ve bought a 2nd eSIM now and I cannot get past the scan passport, the scan button does not launch the camera to scan the passport. The button animates when I press it but it won’t open the camera to scan!!! ### 1/5 — Won’t register new eSIM *2025-04-01, version 5.0.0* App locks on capital letters and freezes when you attempt to register eSIM. Had to abandon eSIM I’d purchased. ### 1/5 — Keyboard freezes *2025-03-29, version 5.0.0* When registering the eSIM, keyboard freezes and let you enter any information. No way to register your eSIM ### 1/5 — Does not work *2025-03-26, version 5.0.0* Bought an eSIM. Downloaded the app and the keyboard freezes when you are in the screen to register. Have tried reinstalling, rebooting etc. ### 1/5 — App locks up *2025-03-25, version 5.0.0* Trying to register a prepaid tourist eSIM, but I can’t register the sim because when I try to enter my verification code the app locks up and doesn’t accept any keyboard input. Please fix this issue!! ### 1/5 — Non functional; zero support *2025-03-19, version 5.0.0* Keyboard entry is non-functional for data entry and no ability to paste. As this app is the only way to register a pre-paid eSIM it is useless. Support is non-existent with their rubbish chat bot sending you in circles. Avoid. ### 1/5 — Do not buy! *2025-03-15, version 5.0.0* Bought the tourist eSIM on the Singtel website. This eSIM sounds great but CANNOT be activated. The app crashes with every attempt and doesn’t let you enter the verification code to activate. Purchased without reading the other reviews… Since this looks like an ongoing, but unresolved issue, Singtel have really disappointed and are basically scamming tourists. Beware ### 1/5 — Bug report：Unable to use *2025-03-11, version 5.0.0* Totally Unable to use on iPhone 13 mini ### 1/5 — Frustrated *2025-03-06, version 5.0.0* Does not work at all, doesn’t allow me to enter the details for a new eSIM ### 2/5 — eSIM adding page freezes *2025-02-28, version 5.0.0* Screen freezes when trying add eSIM Had To go to Singtel shop to get refund for the eSIM. ### 1/5 — buggy data roll-over *2024-12-19* Out of nowhere, the app just cancelled my monthly plan citing an error with the payment system and cause my 300GB of data roll-over gone. I'm starting to doubt if it's a bug in the app that won't let customer has too much data from rolling-over. ### 1/5 — Couldn’t log in *2024-12-08, version 4.3.7* Bought a month of data for vacation, couldn’t log in. Horrible app and no customer service at all ### 1/5 — Terrible app *2024-11-24, version 4.3.7* Purchased a prepaid eSIM and they require A LOT of sensitive information to complete. Even then, the app is slow, buggy, and barely works. Stay away! ### 3/5 — Payment Could be improved *2024-11-11, version 4.3.7* Payment Could be improved if only they allowed ApplePay .. ### 1/5 — M *2024-10-05, version 4.3.7* Cannot even upload my photo ID for tourists eSIM Tried so many times Wasted my money $12 for it ### 1/5 — Terrible app and service *2024-09-29, version 4.3.6* The app does not work the contact phone number they put on the pre paid sim to call for help is disconnected so we had to go the shop as we bought 2 pre paid sim and neither would work they guy in the shop at harbour city was rude and unhelpful told us nothing he can do they know these sim do not work the best you will get is data only as the calls and texts do not work it can’t connect to the app and if we need more help go to the main store. Total rubbish service and company don’t by this they will not help and your money is lost ### 1/5 — Scammers *2024-09-09, version 4.3.5* They happily welcomed my 40sgd top up without warning me the sim it was connected to would be cut off. Result they have taken my money and I can’t use any of the service I paid for, literally went to the store in person today where they said they couldn’t do anything and were extremely rude. Do not get fooled if you are considering sticking with them. ## Most critical reviews (10 lowest-rated) ### 1/5 — All round horrible app *2026-04-26, version 5.1.12* The poor app can only be matched by the even worse coverage. ### 1/5 — No notification for failed subscription *2026-01-15, version 5.1.6* There's no notification for failed subscribed payment, so you lose your data roll-over for months because whatever reason it might cause your filed cards to be failed ### 1/5 — Absolute garbage app *2025-12-08, version 5.1.6* They clearly have spent no money on this app ### 1/5 — Junk rewards *2025-11-22, version 5.1.4* Only giving mixue ice cream. Too stingy. ### 1/5 — Doesn’t work *2025-10-25, version 5.1.2* Fails to connect with Singpass app to verify details. Highly frustrating. ### 1/5 — Unable to activate sim through app *2025-07-07, version 5.1.1* Tried to activate sim though app. First SIM card timed out and corrupted registration. Needed to find a shop (not all can troubleshoot) to unlock and redo the whole process. Second SIM card a year later, failed to match facial photo to passport, so sent me back to the shop again! ### 1/5 — 把中文和其他语言改没了。 *2025-06-27, version 5.1.1* 反正非常jia'la ### 1/5 — Nuisance pin login *2025-06-26, version 5.1.1* This new feature of using the pin to login every time is nuisance. Please enable bio-login. ### 1/5 — No refund *2025-05-28, version 5.0.3* Bought a tourist esim via Singtel. Worked really well the first time or two so decided to stick with them. Then bought another one and suddenly wouldn’t work. Came to Singtel and I was told you are only allowed a certain amount of esims. It would have been nice to tell me I can’t use the thing I buy before I buy it. Because they won’t refund me. Pretty disappointing. ### 1/5 — Do not use *2025-05-16, version 5.0.3* This is rubbish ## Most praised reviews (10 highest-rated) ### 5/5 — Ease of use *2025-09-04, version 5.1.1* Easy activation ### 5/5 — nice *2025-08-04, version 5.1.1* Very fast and convenient! ### 5/5 — Singtle *2024-01-16, version 4.1.0* Very nice 👌 I really like 👍 ### 5/5 — Registration eventually works, be patient *2024-01-06, version 4.1.0* I was also frustrated with registration process but everything ended up working fine for my Singapore Singtel SIM card! ### 5/5 — very good *2023-05-16, version 3.7.3* very good. ### 5/5 — Good choice *2023-03-31, version 3.7.1* Easy to buy, easy to use. Data seems to last forever with all the free bonus data packages. Highly recommended. ### 5/5 — Helpful Customer Service *2021-12-21, version 3.5.2* Purchased a prepaid Singtel hi! SIM which included instructions for how to register and activate the SIM. Initially I didn’t have the option to “Register new SIM card” but called the customer service line and they quickly advised me to check that I was on a Singapore WiFi network and did not have any VPN active. I deleted then re-downloaded the app and the issue was resolved. ### 5/5 — Great app *2020-10-04, version 3.3* The little bit annoying commercial (IDD to China- I have no connection here, using WeChat anyway if need to call) but works great for me. ### 5/5 — Love 8 *2019-10-29, version 3.2.2* I love ds apps 8 helps all seafarer much ### 5/5 — GREAT EXPERIENCE!! *2019-06-30, version 3.1* Singtel provides a wider range of data usage comparatively other networks. Specially IDD calls and network Coverage. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-12.*