# SIU Credit Union Mobile Branch — user reviews > 52 indexed App Store user reviews of SIU Credit Union Mobile Branch by SIU CREDIT UNION, rated 4.90/5 from 3,706 ratings. - Source: https://appshunter.io/ios/app/siu-credit-union-mobile-branch/id1543098566/reviews - App overview in markdown: https://appshunter.io/ios/app/siu-credit-union-mobile-branch/id1543098566.md - Rating breakdown: 5★ 3,278 · 4★ 342 · 3★ 67 · 2★ 9 · 1★ 10 ## What do users think of SIU Credit Union Mobile Branch? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Seamless functionality - 💯 Great customer service - 🤝 Helpful and friendly staff - 💳 Excellent banking experience **Cons** - 🐛 Occasional app crashes - 🔒 Difficulty logging in - 🔍 Lack of customization options - 🧭 Navigation issues - 💰 Removal of useful features **Commonly reported bugs** - Zelle integration not working - Inability to log in or access accounts - App crashes when navigating to certain screens - Incorrect account balance and transaction display **Most requested features** - Restore memo line for transfers - Bring back Face ID/Fingerprint login - Add dark mode option - Improve account management and transfer capabilities - Enhance overall app stability and performance ## Newest reviews (16 of 52) ### 3/5 — No *2026-01-18* I have had this app for 6 years! I like the convenience of being able to send a message. And now when I click on it, ERROR pops up! I’ve deleted the app and reinstalled and still same issue! My son can’t even use his debit card! They said there are no issues on their end. This is another months long issue. **Developer response:** Thank you for your feedback and we wanted to make sure you knew of a new update was released last week. Please download the latest version (26.01.23) and contact us directly at callcenter@siucu.org if you are still having any issues with the error message. As for your son's debit card, please reach out to that same email and we can assist him with any issues he may be experiencing. ### 4/5 — Pretty good *2023-12-08* Has lots of great and seamless functionality comparable to larger banks like remote deposit. However, would love the option to have daily account balance notification. It’s great to have direct deposit and low balance alerts, but could avoid low balance or catch unexpected transactions or avoid making an impulse purchase if there was a daily balance option as well. That’s the only function I miss when I compare to Chase’s online banking experience. **Developer response:** Thanks for the review and we'll share this with our development team. ### 4/5 — Great app, does what you want. *2023-12-01* I enjoy the app and glad that they offer it. I’ve been a sicu member since I was 8 years old and will continue to be. I would rate 5 but the banner ads at the top of the screen interfere with some screens and just get in the way. Other than that 5 stars. **Developer response:** Thanks, and we're glad you approve! The ad display has been modified in the most recent release too. ### 5/5 — Second review *2022-12-18* This is my second review because my last one was responded to by the developer but they don’t understand my issue. I have the app and it’s working fine. However with the latest update the memo line was removed from transfers. So when I transfer money from one account to another; I used to be able to put in the memo line what the transfer is for, such as “gasoline” or “Christmas savings” etc. Now the memo line has been removed so there’s no way for me to put in why I transferred the money. I hope this info helps the developer understand my issue and I really hope the memo line can be added back in with the next update. This is the first time in my 9 years with SIUCU that I haven’t had that memo line. Thank you! **Developer response:** We're sorry you had trouble getting the new app installed. If you're still having any issues, please reach out to our call center at 618-457-3595 or callcenter@siucu.org. Thank you. ### 5/5 — Review *2022-10-18, version 22.8.2* Easy to use appts. Great tools to work with. ### 5/5 — best credit union *2022-08-30* always taking care of my needs with patience <4L **Developer response:** Thanks for the review, and we're happy to help. ### 5/5 — Absolutely top notch in service! *2022-08-22* SIU Credit Union has consistently gone above and beyond my expectations for Services and Customer Service. They have been an invaluable resource to my family and I for more than 10 years now. Doing business with them has simply been a win-win scenario in all of the challenges life has thrown our way. Well done SIU Credit Union… Well done! **Developer response:** Thank you for your review, and we're glad we've been able to help! ### 4/5 — Can’t log in *2022-02-04* I love SIU Credit Union and I love the app. It’s just that recently I haven’t been able to log in and actually use it:/ 5 stars if I still could as I love all of the features on there it’s just scary not to be able to access my money virtually. **Developer response:** Thank you for the review and the feedback. If you're still having an issue, please reach out to our Call Center at 618-457-3595 to troubleshoot the issue further. Thank you! ### 2/5 — App needs to be fixed *2022-02-03, version 21.11.1* I keep trying to sign into my account on the app. And kicks me out each time. It was just working. Now it doesn't work. ### 5/5 — Always an Excellent Experience *2021-12-21* I’ve been a member for almost 15 years, I believe, and everyone on staff is always so courteous and helpful. The App is just as wonderful. It is easy to navigate, I can check my statements and account balances with ease, as well as transferring funds from one account to another; whether I’m transferring to/from my own checking or savings, or if I’m transferring funds to my mother, brother, or significant other’s account. I can’t imagine using a different bank or banking app. **Developer response:** Thank you for the review, and we're glad you're enjoying the app and the credit union overall. ### 5/5 — Please bring back Face ID *2021-10-10* Wish they still had Face ID to log in but otherwise no complaints. **Developer response:** Thanks for the feedback. You still have the ability to set up Face ID/Fingerprint in the new app. To set this up, it's under the "More" menu option, and then choose "App Settings" and enable it there. It should be available the next time you log in. If there are issues, contact our call center at 618-457-3595 or callcenter@siucu.org to help. ### 5/5 — Love the app! *2021-10-06, version 21.8.0* App is very simple to use! And anytime I need help Cheryl At the call venter is great! Very knowledgeable and helpful! ### 5/5 — Love the new app *2021-09-30* The new app is great. Love the new look. The tiles make it easy to keep my different accounts together. Keep up the good work! **Developer response:** Thanks for the feedback! ### 5/5 — Please fix the transfer process! *2021-09-26* Absolutely love this credit union. Mobile app is great. A couple updates ago we lost the ability to transfer money from one account to another, please fix this. **Developer response:** Thank you for the review, and we appreciate the love. Here's a link to our tutorial page: https://siucu.org/mobile-online/instructional-videos/ with instructions on how to transfer money between accounts. If you're still having an issue, please reach out to callcenter@siucu.org and we can troubleshoot the issue deeper. ### 5/5 — We love SIUCU *2021-09-18* My husband and I love SIU Credit Union. Great rates, awesome customer service, and easily navigated app makes it so easy to view balances and make transfers. One stop banking. **Developer response:** Good to hear Kaitlynann79, and we're glad you're happy! ### 3/5 — Finally *2021-09-10, version 21.8.0* It’s working after several tries. Hopefully it will keep working ## Most critical reviews (10 lowest-rated) ### 1/5 — Very bad app *2026-07-11, version 26.07.02* Everytime you click back when there isn’t another back button it takes you all the way back gotta start over and can never open account in the app can’t verify I’m real what a joke ### 1/5 — Mobile deposits don’t work *2025-03-26* Living 300 miles from a branch makes it difficult to do mobile deposits when they are constantly rejected. Absolutely ridiculous! They will say that the check is missing signature or the picture is cut off even though that’s not the case. Apparently an issue with the app or a problem on the bank side. **Developer response:** We're sorry you had trouble getting the new app installed. If you're still having any issues, please reach out to our call center at 618-457-3595 or callcenter@siucu.org. Thank you. ### 1/5 — Buggy *2022-02-09, version 21.11.1* The app crashes every time I navigate to Cards and then click Manage Card. Running app on iPad iOS version 15.3. ### 1/5 — What the other person said *2021-02-28, version 1.0.5* Nothing was wrong with the original app and this one is much much worse ### 1/5 — Terrible *2021-02-24, version 1.0.5* This is literally the worst banking app. I would give it zero stars if I could because I use the website now. ### 1/5 — The new app is barely functional *2021-02-23, version 1.0.5* Did SIUCU have a scope of work contract with the developer which required the achievement of specific error free goals in developing the app? The last app was quick, easy to use, and it worked. This new app (and the website for PCs) is incredibly clunky from a UI/UX perspective with elements covering other elements like weird pop up ads and design elements that are poorly conceived and executed. It looks like a sophomore effort from conception and design to implementation. The new app is difficult to use and does not produce desirable or expected results for basic things like loan payments or balance checking and ledger review. It’s enough to make us want to switch banks. SIUCU is a great bank. This app is a bleeding sore on an otherwise great banking experience. Why hasn’t it been fixed? ### 1/5 — This new app is HORRIBLE! *2021-02-21, version 1.0.5* It is not user friendly. The POP-ups advertising auto loans and low interest rates actually block ones ability to do regular online banking! It won’t let me change my profile even after editing and saving. I’ve uninstalled it and reinstalled it twice and it still is bad. I would NEVER TRUST IT to make photos of checks for deposits EVER! ### 1/5 — Constant malfunctions *2021-02-20, version 1.0.5* I’ve had to delete and restore this app at least 5 times. Ive had issues with it repeatedly kicking me out, the endless spinning where you can’t log in, and now I’m getting a URL can’t be found error on the log in screen so I can’t log in. I’ve deleted the app once again and reinstalled and still getting same error. It’s the weekend so I will have to wait until next business day to call bank to get info I need. The new app layout is fine but when you can’t even log in it’s useless. This needs to be corrected as I see so many others are having problems as well. ### 1/5 — Doesn’t work *2021-02-09, version 1.0.5* The app worked for the first month or two, but now it won’t let me make my loan payments. I tried uninstalling and re-installing the app but it will not let me make my payments. ### 2/5 — Zelle in app won’t work *2022-11-26, version 22.10.1* Zelle keeps wanting me to use my bank app. However, Zelle won’t work in the bank app. Very frustrating. ## Most praised reviews (10 highest-rated) ### 5/5 — Thank you, easy access *2026-02-26* It’s great to be able to easily access our banking info, transfer funds etc **Developer response:** Thank you for the review and we're glad you're enjoying the app! ### 5/5 — Best in class *2026-02-24, version 26.02.11* Best in class service from this Credit Union ### 5/5 — TY Alissa! *2024-05-13* I have been sick and was having difficulty getting into credit union. Alissa is amazing! She assisted me with everything via phone. Kudos to you! **Developer response:** Thank you for the review, and we're glad you were able to take care of things while at home. ### 5/5 — Always there for me *2024-03-03* I have been with SIUCU quite a long time. Since it opened at the VA hospital when Nan was in charge. I’ve been a member ever since. Stayed with them great deals on checking & savings, plus great rates on CC stayed will continue w/SICU bc I’ve been impressed w/their support. They have great service and I will continue to use their service. Thank you SIU credit union for being there for me and my family! **Developer response:** We appreciate your feedback and thank you for being a loyal member! ### 5/5 — Amazing *2024-01-29* I have been using this bank for 4 years it is amazing **Developer response:** Thanks for the review! ### 5/5 — Bankerific!!! *2023-09-22* Absolutely love SIUCU! They believed in me when no one else would! Will never go elsewhere! It’s a warm and friendly place. Everyone is very helpful if I have a problem and usually resolve it right away. THANK YOU SIUC, A Lifetime customer Deborah Robbins **Developer response:** Deborah: Thank you for the review and we're glad we've been able to help. ### 5/5 — Very Easy to Use, Never Had An Issue!!! *2023-09-20* Love the app, makes things easier to do overall. **Developer response:** Thank you and we're glad you're happy with the app. ### 5/5 — Great place to help you and for the little guys *2023-08-04, version 23.06.1* I love them !!!! ### 5/5 — Love my credit Union. *2023-07-09* Everyone is always so nice. They always help me and get all my stuff to the right place. **Developer response:** Thanks for the review and we're glad you're happy! ### 5/5 — Good app, one qualm *2023-05-13* I like the app and the features it has but the transfer feature being removed from the 3 dot menu is rather irritating. Please put it back! **Developer response:** Thank you for your review Gregory, and we'll share this request with our developers. UPDATE: Our developers have added the "Transfer Money Here" option back to the ellipsis on the right of the account tiles now. Thank you for sharing! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*