# SIXT rent, share, ride & plus — user reviews > 1,212 indexed App Store user reviews of SIXT rent, share, ride & plus by Sixt, rated 4.90/5 from 70,642 ratings. - Source: https://appshunter.io/ios/app/sixt-rent-share-ride-and-plus/id295079411/reviews - App overview in markdown: https://appshunter.io/ios/app/sixt-rent-share-ride-and-plus/id295079411.md - Rating breakdown: 5★ 65,764 · 4★ 3,626 · 3★ 506 · 2★ 146 · 1★ 600 ## What do users think of SIXT rent, share, ride & plus? Overall sentiment: mixed **Pros** - 🚀 Easy booking process - 👍 Friendly and helpful staff - 🚗 Great car selection - 💰 Reasonable prices - ⭐ Positive overall experience **Cons** - 🤔 Misleading information about car availability - 🤨 Bait-and-switch tactics with car upgrades - 🙄 Poor customer service and communication - 🤦‍♂️ Unauthorized charges and damage claims - 🔒 Privacy concerns with data collection **Commonly reported bugs** - App login and booking issues - Inconsistent functionality between app and website **Most requested features** - Ability to upgrade or extend bookings through the app - Integration with mobile wallets for seamless checkout - More transparent pricing and policies ## Newest reviews (12 of 1,212) ### 4/5 — Ron *2026-08-22, version 26.31.0* Why is my info not on the app when I book? I have a SIXT membership ### 5/5 — Great app *2026-08-18, version 26.31.0* Love the app & use for all my rentals. ### 5/5 — Easy and convenient *2026-08-15, version 26.30.0* Most valuable car rental company ### 5/5 — Excellent App *2026-08-13, version 26.30.0* Just booked a car for pick up at Schiphol. Very smooth process, took me 2 minutes ### 5/5 — Flexible insurance options, customer knows what choosing 🏆👈 *2026-08-13* I really like using the SIXT app because the booking process is flexible and the insurance options are clearly explained. I also like that you can choose your insurance coverage when booking, which makes everything simple and transparent. The only thing I would improve is the car availability. A few times, I booked a specific car only to find out it was no longer available. If a customer chooses a higher-category car, for example a BMW, it’s because they want that level of comfort and standard. It would be great if the app could ensure that the selected car is actually available, or offer a similar car of the same standard. Overall, I really like SIXT and the flexibility they offer! ☺️ ### 5/5 — Happy w reps. *2026-08-13, version 26.30.0* Very accommodating. ### 5/5 — Excellent *2026-08-12, version 26.28.0* Gives option of Debit card ### 5/5 — Best cars around *2026-08-12, version 26.28.0* We love Sixt and use it wherever it is available. Very easy from set up to return ### 5/5 — Mr KQ *2026-08-11, version 26.28.0* Have used SIXT on a few occasions and each has been so easy. The staff/ agents have been super friendly and answer all questions (however daft they might sound). Strongly recommend this company. ### 5/5 — Customer Service *2026-08-11, version 26.28.0* Cardo at SIXT New Orleans International Airport was a great rep for SIXT. He was very helpful and compassionate with me during my time at the counter I told my entire family about him and how helpful he was. Thanks Cardo!!!! We always need someone to go the extra mile. ### 5/5 — NO PROBLEM *2026-08-10, version 26.28.0* I have not had any negatively at all. Not always the car I requested,but an upgrade. Prices are fair. ### 5/5 — Always the best service ⭐️⭐️⭐️⭐️⭐️ *2026-08-10, version 26.28.0* The service specialists at the Fort Myers Airport are always professional and a pleasure to deal with! Also, customer service rep Tanner was extremely helpful and got the issue taken care of quickly without issue! ## Most critical reviews (10 lowest-rated) ### 1/5 — Current update breaks city search in Australia *2026-08-26* The latest update breaks the city search functionality in Australia. Searches comeback empty for major cities such as Brisbane and Sydney. Use my location does not work either. ### 1/5 — La peor experiencia *2026-08-25, version 26.31.0* Como mi tarjeta ID de mi país no escaneo en su APP, me solicitaron el pasaporte el cual no tenía al momento. Aún siendo ciudadana americana me exigieron el pasaporte para poder alquilar el vehículo. Me refirieron que iban a cancelar y reembolsar. Y nunca sucedió. Simplemente me quitaron 1,166 sin haber utilizado NINGÚN SERVICIO. Fue la peor experiencia. No lo recomiendo. ### 1/5 — I’m hurt *2026-08-23, version 26.31.0* I got charged for am upgrade I didn’t even ask for and never got my money back even though I was told I would ### 1/5 — App is aggressively upselling *2026-08-22, version 26.31.0* They provide you smaller cars than the category (e.g BMW X1 as an elite full size SUV) and then make you upsell with the app effectively doubling the price. ### 1/5 — Venice airport *2026-08-20, version 26.31.0* I have had a lot of trouble getting intouch with someone about my rental. I also requested assistance in making another rental and they never responded. I’m very disappointed in their customer service. ### 1/5 — Worst customer service, hides theft behind “policy”. *2026-08-17* I have rented with sixth for over a year now consistently. Everything was fine until recently. The customer service representatives are snobby and of no help. Myself and another friend of mine have both been hung up on multiple times. A representative at a branch I went to selected that I wanted coverage from the establishment and I clearly stated I did not and had my own. The people on the phone are telling me it is what it is and they can’t undo anything. There is no corporate structure or anybody willing to help a consistent high paying customer. There was several issues with my past reservation and no grace or significant help from anybody. I was literally charged over 1600 that I did not intend at all on spending. And I always rent luxury vehicles so I am a high paying client already. I feel robbed, bullied, and cornered. I’m now needing to rent with these people until I can get another credit card to start with a new company. And unfortunately I love the vehicles and have loved the service from sixth in general. This is a sad departure but I have been nearly to my knees begging to be heard out, I’m not sure why you wouldn’t just rather keep me and my consistent business. To each their own. I wish somebody from your company gave me an ear. I figured I would be owed at least that after the many thousands of dollars spent, but instead I got cut off mid sentence, told to not speak because the man on the phone was speaking, and then told there is nothing they could do. Then woke up to an additional 800+ charge for insurance I did not ask for, and again told there is nothing they can do. DESPICABLE. ### 1/5 — DC Doesn’t Exist?!? *2026-08-11, version 26.28.0* When checking in for a rental, you’re required to confirm the address on your license. But that’s not possible, because there is no option in the US State drop-down for the District of Columbia (Washington, DC, or just “DC”). Funny that the app wouldn’t allow renters from the capital of the country… but what do I know, I guess? ### 1/5 — Missing functionality *2026-08-10, version 26.28.0* Went to the rental location, but they ran out of cars (Sixt did not honor the rental despite having a valid booking). Tried to cancel the booking: not possible, they offer you to chat with an AI agent. Tried to cancel: not possible because the rental is ongoing according to the app. Tried to chat with the AI agent: it asks you for your booking number (which is only available in the app). So you need to exit the chat to go and copy and paste it. It is such a frustrating experience. Does anyone ever test this stuff?! ### 1/5 — New to Service *2026-08-07, version 26.28.0* I was initially excited to see a new comer with premium cars. Tried them in multiple cities. Mixed results with service. Hope you get your act together. We need a premium car service. Hertz Gold is no longer an option. ### 1/5 — Extremely inefficient pick up process!!! *2026-07-27, version 26.28.0* Makes no sense ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-08-30, version 26.32.0* Good and helpful ### 5/5 — Reliable *2026-08-29, version 26.32.0* Reliable in every country I use it, easy! ### 5/5 — SIXT is THE different rental car company *2026-08-27, version 26.32.0* as a long-time customer of the long-standing rental car companies, it’s been in the last few years that I’ve switched my allegiance 100% to SIXT. having tried, used and experienced SIXT across many cities and states in the US, the ease, inventory, flexibility and typically uniquely warm / friendly / human service level has me becoming a dedicated / committed customer. love SIXT!!! ### 5/5 — Upgrade life *2026-08-27, version 26.32.0* I have always been offered a free upgrade or luxury upgrade with small discount. I love their line of cars ### 5/5 — BtRuthfuL’s Transport Services *2026-08-25, version 26.31.0* I’m hoping that I can get the BMW 2 series this weekend for my family reunion although if not I’ll settle for the Subaru Cross Track once again. I’m enjoying doing business with this company. ### 5/5 — Convenient!. *2026-08-23, version 26.31.0* It is easy and fast with the best cars of the market . Pompano Beach South Store the best for me . His manager Mr. Mark and its Costumer Service Agents always try to help me and accommodate my needs. 5 Star Service !. ### 5/5 — BMW 4 *2026-08-22, version 26.31.0* Nice cars the alignment on the cars need to be done. ### 5/5 — Best rental car *2026-08-21, version 26.31.0* The best advance App and service.. ### 5/5 — Gilad Shushan *2026-08-19, version 26.31.0* Best company ever ### 5/5 — Best Rental Car *2026-08-18, version 26.31.0* Always a 10/10 on rental. Phenomenal customer service and support. Their team is always there to help and provide the best service. Their vehicles are always available and ready. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*