# Skinny Mobile — user reviews > 247 indexed App Store user reviews of Skinny Mobile by Spark New Zealand Trading Limited, rated 4.40/5 from 188 ratings. - Source: https://appshunter.io/ios/app/skinny-mobile/id926099138/reviews - App overview in markdown: https://appshunter.io/ios/app/skinny-mobile/id926099138.md - Rating breakdown: 5★ 144 · 4★ 15 · 3★ 10 · 2★ 3 · 1★ 16 ## What do users think of Skinny Mobile? Overall sentiment: negative **Pros** - 💰 Affordable plans - 📱 Easy to use app - 🌐 Good network coverage - 🤝 Helpful customer service **Cons** - 🐛 App crashes and freezes - 📉 Poor data/credit management - 🔌 Unreliable internet/broadband - 🤖 Frustrating AI/chatbot support **Commonly reported bugs** - App fails to load or crashes frequently - Inaccurate data/credit usage tracking - Difficulties with plan activation and top-ups - Overseas roaming issues and limitations **Most requested features** - Improve app stability and performance - Provide better data/credit usage visibility - Enhance customer service and support - Expand rural network coverage ## Newest reviews (17 of 247) ### 3/5 — Warning features needed *2026-07-31, version 2.22.0* It would be helpful if they had some features to help you save your credit more or have warnings when you are using a lot of data or credit. ### 3/5 — Data usage *2026-07-08, version 2.20.3* I’m over seas. And the data option is just pathetic I’ll look for another phone company when I get back 1 g of data will be gone in a day. Last time I had no phone for 3 days ### 4/5 — Roaming limitations *2026-07-01, version 2.20.3* It would be great if Skinny expanded overseas roaming to lots more countries. Why not include all those covered in Spark plans? ### 1/5 — Poor service *2026-06-06, version 2.20.2* Not able to use data overseas. ### 2/5 — Temporary remove efpost payment *2026-06-04, version 2.20.2* Temporary remove efpost payment ### 1/5 — No good *2026-06-03, version 2.20.0* Used my credit without my knowledge absolute garbage not a very pleasant experience ### 1/5 — Data WIPED. *2026-06-02, version 2.20.0* All of my mobile data was instantly removed. I had 18GB of rollover data, with over 200 days left before it expired. Today when I checked my phone whilst it was on charge, connected to wifi. I got a text saying I had no more data left, not even any of the 4GB I had just purchased 9 days ago… ### 2/5 — NAN CY *2026-05-18, version 2.19.15* romantic ### 1/5 — Buddy reward *2026-05-14* My friend recommended me to use this network but I can’t add his code to aap 8SQPT2C. And I had accurate it for $17 plan but its nothing show in my account. ### 1/5 — Data and connection *2026-05-14, version 2.19.14* The connection is not strong and always lagging. Even the wifi connection at home is lagging. Please fix it SKINNY ### 2/5 — No carry/over on data *2026-05-13, version 2.19.14* If you change plans you don’t get your data to carry over ### 2/5 — Careful they reset rolled data *2026-05-10, version 2.19.14* Time and time again skinny will reset your paid for rolled over data ### 1/5 — Worst app so unreliable *2026-04-23, version 2.19.12* I’ve been with skinny for years and I’ve always had problems with the app and don’t even get me started with the website portal are we living back in the days of window 96 seriously make it more user friendly. ### 1/5 — gj *2026-04-21, version 2.19.11* Stupid skinny, I recharged the 17-dolar package, but he didn't give me the package and didn't return the 17-dolar to me. ### 1/5 — Plan payment confusion *2026-04-10, version 2.19.10* The plan upgrade process is ambiguous. I paid three times with a credit card in error trying to increase my data allowance due to the misleading instructions. ### 3/5 — App crashed *2026-04-02, version 2.19.10* Good job, surfacing the review pop-up right after an app crash! Couldn’t load transaction and spending history. Also: you roaming packages suck. I’d love to make live easy for myself, but I will need to get an eSIM for my 2 week Australia trip. What a shame. ### 1/5 — Lag *2026-03-30, version 2.19.10* The app delayed my payment details and I used $12 of my mobile data thinking I was linked to a plan. ## Most critical reviews (10 lowest-rated) ### 1/5 — What a scam! *2026-08-16, version 2.22.0* I paid for a $40 plan twice and didn’t get any data i tried communicating with someone from skinny but they said it passed to standard rates, this must me a joke because how could i possibly had spent $80 in less than 10 minutes the app shows that i topped up but apparently i have no credit. I’m really mad about this. ### 1/5 — Cant change debit card on iPhone *2026-07-31, version 2.22.0* The apps been broken for months on my iPhone, i have a new debit and everytime i try update it half the screen cuts off and i cant input the one time code. Is this going to be addressed or what? ### 1/5 — App *2026-07-29, version 2.22.0* App won’t let me log in, I will be changing providers for sure ### 1/5 — skinyn *2026-07-25, version 2.22.0* i REALLY re who is aoi ### 1/5 — PSA: DATA BINGE DOESN'T HOTSPOT *2026-07-05, version 2.20.3* Wi-Fi went out in the storm, I buy a Data Binge to continue watching show on my iPad. This doesn't work 🤬 Also, the AI stuff is cringe. ### 1/5 — Online eftpos option needs to be re-enabled *2026-06-26, version 2.20.3* The online eftpos function was the easiest thing to manage. Really annoyed that this has been disabled. They need to re enable this fast. ### 1/5 — Terrible connection *2026-06-16, version 2.20.2* A very disappointing use experience when went back to China. It’s just ripped me off for 11 bucks for nothing. ### 1/5 — Horrible service *2026-06-16, version 2.20.2* Dishonest service ### 1/5 — Online eftpos topup removal *2026-06-13, version 2.20.2* I know it was “temporarily removed” but we have no idea why it was removed or how long it’ll be until it’s back. Until that happens I won’t be able to top up my plan which is incredibly annoying. As far as I’m aware there was no prior warning of its removal either ### 1/5 — broken *2026-06-06, version 2.20.2* Forced update. Cannot add credit from debit card.$)(;@ ## Most praised reviews (10 highest-rated) ### 5/5 — Skinny Mobile *2026-08-13, version 2.22.0* Affordable for a disabled person like me, living with benefit is really tough… ### 5/5 — Great *2026-07-28, version 2.22.0* Great company to be with ### 5/5 — Renew and replace *2026-03-27, version 2.19.10* App is good and easy to navigate. May be time to use a fresh young face instead of elderly person ### 5/5 — Skinny *2026-03-05, version 2.19.10* Excellent value for money ### 5/5 — Get married and give birth to five kids *2026-03-05, version 2.19.10* Get married and give birth to five kids ### 5/5 — A *2026-01-31, version 2.19.9* A ### 5/5 — Skinny *2026-01-29, version 2.19.9* This app is awesome very nice on price ### 5/5 — Beautiful *2026-01-26, version 2.19.9* Fast 🫡 ### 5/5 — Review *2026-01-24, version 2.19.9* They are best reasonable price 😘😘 ### 5/5 — Sskkiinnaayy tings *2026-01-22, version 2.19.9* Easy and simple to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-22.*