# SkinSAFE: Ingredient Scanner — user reviews > 182 indexed App Store user reviews of SkinSAFE by SkinSAFE Products, Inc, rated 4.60/5 from 1,793 ratings. - Source: https://appshunter.io/ios/app/skinsafe-ingredient-scanner/id920196597/reviews - App overview in markdown: https://appshunter.io/ios/app/skinsafe-ingredient-scanner/id920196597.md - Rating breakdown: 5★ 1,478 · 4★ 118 · 3★ 32 · 2★ 54 · 1★ 111 ## What do users think of SkinSAFE? Overall sentiment: mixed **Pros** - 🚀 Instant product scanning - 🔍 Extensive product database - 👍 Helpful for those with skin allergies - 💡 Integrates with doctor's recommendations - 🙌 Life-changing for some users **Cons** - 🐛 Buggy app with frequent crashes - 🔍 Incomplete or outdated product information - 💰 Paid subscription model with limited free features - 🤔 Inaccurate or misleading product safety information - 🤯 Poor customer service and lack of responsiveness **Commonly reported bugs** - Login issues and account problems - Scanning and search functionality not working - Disappearing or lost user data and preferences - Inconsistent or contradictory product safety information - Compatibility problems with newer devices and OS versions **Most requested features** - Ability to add custom allergens and filters - More detailed product information and ingredient analysis - Improved search and browsing functionality - Seamless integration between app and website - Expanded product coverage beyond just skin care ## Newest reviews (13 of 182) ### 4/5 — Life saver *2026-05-28, version 2.9.8* I’m ecstatic to have have this app! It calms the anxiety I was experiencing not knowing which products I could or could not use. ### 3/5 — Never answer email. *2026-02-26, version 2.9.5* I have sent emails. I never get a response. I paid for a year they have it for a month. App is good to use so you can find what you can use. ### 4/5 — Great At Home *2026-01-22, version 2.9.3* The app works great at home. But in the grocery store, it appeared to be blocked. ### 4/5 — Camera and Product Avaiability *2026-01-01, version 2.9.3* Your App is a life saver! But-Please improve your camera and zoom & focus capabilities for adding products And so many products I finally find safe for me are “No longer available” Some are in Europe. Any chance to link European linked sites for ordering products? ### 4/5 — Lifesaver *2025-12-04, version 2.9.2* I paid for the subscription and being able to instantly scan something while shopping and know if it’s safe for me is incredible. My only suggestions would be 1) adding more filters of where a product is available (ex Sephora and Ulta), and 2) it would be nice if there was a scale of some sort because my 100% safe products are extremely limited but there are many products that have TRACE amounts of only one of my allergen and would likely not cause a reaction ### 2/5 — I really want to like it *2025-11-02, version 2.9.1* This is a product that is so desperately needed. Unfortunately, in its current iteration, it is NOT worth the money. Here are some of the issues I’ve run into: Search: Their search function could not be worse if it tried. If I search “Vanicream cleanser” it says no results. But if I scan my Vanicream daily facial cleanser’s barcode, it’ll show up. But then if I favorite or try to add it to my “use daily” list, it won’t show up. You can type in the exact name of a product word for word and it will not be found in the search but will then pop up when you’re browsing. Truly. Have never encountered a product search that was so dysfunctional. Adding products: If I scan a barcode and the product doesn’t come up, I’m rarely asked if I want to add it to have them analyze, despite that being an advertised feature. Product coverage: Super basic, ubiquitous products are not included. Talking Vanicream, Neutrogena, Burt’s Bees level stuff. Same with higher end popular skincare brands, like Peter Thomas Roth. Ingredients lists: They’re not always complete. I cross referenced a couple and found they don’t have every ingredient listed. Given what this app advertises as its purpose, this is dangerous and irresponsible. Disappearing items: As mentioned, favorited items or items added to your lists will fully disappear. This is especially concerning when you’re adding items to the “got a reaction” bucket. Got a reaction bucket: Since they advertise this as AI, I for some reason thought I’d get insights by adding things to the list of products I got a reaction from. No such luck. What a bummer. Cross your fingers they get their ish together because this is a great idea. It’s just terrible execution. ### 4/5 — Great app *2025-09-23, version 2.9.1* This app is great. One thing that seems to be missing is the ability to filter products based on an ingredient you cannot use (feature that is available from the desktop site). It would also be great if you could filter by more than one ingredient also. I plan to ask my allergist about a code, but I know we will find more things. I am allergic to, and I’m not sure there is a way to update on my own. ### 1/5 — Don’t update! *2025-09-03, version 2.9.1* I just updated and the app deleted my “got a reaction” list. No warning just a a note letting me know that lists are for paying members. I could never give them a subscription after this. I’m livid. ### 1/5 — No support *2025-08-24, version 2.9.0* There is no phone support. The individualized safe for me code cannot be inputted into the app. ### 4/5 — Sometimes confusing *2025-08-21, version 2.9.0* I’m sure they are still working some bugs out with this app. And unfortunately, some of the bugs are leaving me lacking confidence in the information I am provided from it. Sometimes I will look up a product in their “explore” option and it will tell me the product is OK for me. But if I scan the barcode on the product., It will tell me it is not OK for me. 😵‍💫 Or in some cases like with laundry detergent the app will tell me that the 80 load version of the product is OK but the exact same product in the 30 load version is not. They need to clean up their database. ### 2/5 — Confusing age requirements *2025-08-05, version 2.8.20* The app is overall pretty good but before you download the app, it says that the age requirement is 4+, but once you download it it asks to make sure you are over 18??? ### 1/5 — Doesn’t work? *2025-07-09, version 2.8.19* Just downloaded the app and it is so slow and lags at everything you try to do. Also tried scanning a few products and all of them came up as not been scanned yet so not helpful. ### 2/5 — It always says 91 *2025-07-05, version 2.8.19* I feel like it is not accurate because everything I have scanned is a 91 so I don’t think it’s very true ## Most critical reviews (10 lowest-rated) ### 1/5 — Not safe *2026-08-13, version 3.0.1* Will tell you products are safe to use even with unsafe ingredients listed ### 1/5 — Bad information overwhelming an otherwise great user experience *2026-05-08, version 2.9.7* It seems like their product ingredients and allergens is very often incorrect, making their good user experience useless. I’ve reported (with no response) numerous errors resulting in false positives, where the app says a product is unsafe for a list of allergens, based on ingredients the product does not have, whether as reported on the packaging, product web site, or even the ingredients SkinSAFE lists. I’d love to hear from the product team about why there are so many apparent errors, with a commitment to update the app, and happy to replace this review if I’m mistaken. ### 1/5 — 100 to a product containing TALC?!!! *2026-05-04, version 2.9.7* Did this app not get the memo that most all talc contains asbestos?!!!! I am in shock they would give a 100 rating to something containing it! Look it up if you don't agree! Deleting this app and not believing a word it says cause clearly they are not up to date on harmful ingredients in makeup products! UPDATE your app or do some more research! ### 1/5 — Love the concept, hate the app *2026-03-08, version 2.9.5* I’ve had this app for around 4.5 years now and I absolutely love the concept and have a direct medical need to use it frequently and with ALL my products, however — the app sucks so bad. It logs you out all the time, then even when I save my passwords it tells me it’s wrong, when I try to reset my password I go through the whole process then go back to log in and it says “request cancelled” ?? Then I try to input my new password and it’s “incorrect”. Nothing works to get back into this app. And when I’m lucky enough to get in, I set my biometrics to use my face but it tells me it’s expired and I have to log back in and then logs me out again. It’s incredibly frustrating. ### 1/5 — 💲All they want is MONEY ❗️ *2026-02-25, version 2.9.5* I have had various unexplained rashes and itchy patches since I was a teen. I am almost 70 now! Told to try numerous tactics to try and alleviate them. Everything from OTC dandruff ‘remedies’ to various prescriptions along the way. I finally had a ALLERGY PATCH TEST done by a dermatologist and it identified 4 skin ingredients that irritate my skin. The dermatologist recommended this website for checking products’ ingredients so I can avoid my allergies. WONDERFUL! Finally on the right track, or so I thought. I was scanning multiple products at the store and the many things that I already owned. Only had been on this site for about 2 weeks when a pop up said that I had reached their limit for the number of scans, and that I was now limited to 1scan per day☹️ Of course I was ‘encouraged’ of get the premium version of the app, for a fee. Now, a few days later, I can’t even view the products that I have already scanned without ‘upgrading’ to the paid version of the app❗️. 😡 The Dermatologist did not mention that the “FREE” app only works for a small amount of time. Nor does the App Store site provide any sort of information except “IN APP PURCHASES”. I DO NOT RECOMMEND THIS APP❗️❗️(Especially now that it’s holding my already scanned product searches hostage unless I pay up) ### 1/5 — Lacks any value in free mode *2025-12-15, version 2.9.3* I just want a basic app to help me compare a small list of allergies to products. That’s not available without a subscription. I might consider paying for value-add if the base app wasn’t bait. ### 1/5 — Customer service non-existent *2025-12-04, version 2.9.2* I’ve attempted to contact them three times for a code. No response. It’s been a month and a half. ### 1/5 — Don’t buy premium *2025-11-25, version 2.9.2* This would be a fantastic app for people with skin allergies, but unfortunately you have to buy premium to see what specific ingredients the product contains that you may be allergic too, at least I think that’s how it works. I wouldn’t know because I purchased premium but nothing has changed as far as what I could see when I had the free version and it still prompts me to purchase premium when I try to go deeper into the app. And don’t bother with CS, they will reply once and then forget you ever existed without resolving the problem. ### 1/5 — Really bad info *2025-09-28, version 2.9.1* Be very careful with this. The information is very limited and does not educate users about the negative aspects of ingredients. There are so many missing capabilities that it certainly shouldn’t cost what the app developer charges. Simple examples is to let the user scan the ingredients on the product label and provide an immediate analysis of the known ingredients and flag those that are unknown. Elementary solution, it’s not there. Just an overpriced, poorly designed app. ### 1/5 — Not intuitive *2025-09-14, version 2.9.1* The app is not easy to navigate. Changing the sensibilities and ingredients to exclude was hidden down several menus and a code must be sent by email to make changes. Free is misleading - must sign up for a paid plan and cancel before the trial period ends. $80 annually seems steep for an app - especially one that does not have a way to filter for products available in Canada. American centric. ## Most praised reviews (10 highest-rated) ### 5/5 — In stock *2026-07-03, version 3.0.0* This app is my life saver. I wouldn’t not be able to live without it. My skin is the best it’s ever been because I know what I can and cannot use. ### 5/5 — Incredibly helpful *2026-03-10, version 2.9.5* This app is so incredibly helpful for those of us with multiple allergies to figure out what products are safe! ### 5/5 — Can’t live without it *2025-12-30, version 2.9.3* Skinsafe is best, my app of the year! Easy to use, simply lifesaver. Thank you for Skinsafe. 💖 ### 5/5 — Changing to 5 stars *2025-12-06, version 2.9.2* Because they brought back the lists for the free version. I do wish it was more affordable but it really is a big help! ### 5/5 — Terrible Company *2025-11-29, version 2.9.2* This app is a joke. Apparently there are zero products safe for me. Indicates ingredients not even listed on products. Contacted companies directly and the app is WRONG over and over. Aldo terrible customer service I have contacted them 3 times with zero response. They want your money but are zero help. Save your money or use the one approved by ACDS!! Much more accurate! ### 5/5 — Staying healthy *2025-11-18, version 2.9.2* I’ve been trying to make sure all products I use are heathy and safe. This app is helping. ### 5/5 — Genuine reply *2025-08-26, version 2.9.0* I didn’t pay but I’m quite happy as it gave a me a skin quiz to see what skin I have , what I want to improve , it has all the skin options including skin conditions like hyperpigmentation , I didn’t pay but I can scan the back of a barcode of my skincare product and it scans SO FAST literally less than one second scan and it tells me if it’s good for my skin ### 5/5 — Wish I thought of this *2025-06-02, version 2.8.18* I’m allergic to so many skin and makeup products! Reactions appearing only a few days after so it’s extre hard to nail down what the cause is. This app helps so much!!! ### 5/5 — . *2025-04-27, version 2.8.13* Doesn’t cost anything and very accurate! ### 5/5 — This is life-changing *2025-04-22, version 2.8.13* It’s one thing to look for the ‘real’ words for allergens in ingredients listings, but to look for the 30 or so ways each one might actually appear is nigh on impossible. For the first time I have a reliable way of checking. You do have to be careful to check if the version you’re looking at is the one listed (some things are listed a few times, as the manufacturer has changed the ingredients); scanning the barcode is the safest check & so easy. Adding new products to be checked is straightforward & they’re usually done in a day or 2. Thank you for creating the app I’ve always wished for. You’re saving my skin. If give 10 stars if I could. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*