# Skiply — user reviews > 17 indexed App Store user reviews of Skiply by The National Bank of Ras Al-Khaimah (P.S.C), rated 4.80/5 from 449 ratings. - Source: https://appshunter.io/ios/app/skiply/id1477629342/reviews - App overview in markdown: https://appshunter.io/ios/app/skiply/id1477629342.md - Rating breakdown: 5★ 401 · 4★ 28 · 3★ 4 · 2★ 3 · 1★ 13 ## What do users think of Skiply? Overall sentiment: negative **Pros** - 👍 Good for paying school fees - 👍 Simple and easy to use - 👍 Nice app for school payments - 👍 Cool and easy to manage school fees **Cons** - 🐛 Update has broken payments features - 🐛 No OTP received - 🐛 Repetitive and long sign-up process - 🐛 Payment info entry is confusing and potentially insecure - 🐛 Outstanding fees not showing - 🐛 App is constantly lagging - 🐛 Bad and very complicated app - 🐛 Cannot do multiple kids at once - 🐛 Login impossible due to error - 🐛 App freezes when selecting payment options - 🐛 Back button not working - 🐛 Cannot even register - 🔒 Fraudulent credit card activity reported **Commonly reported bugs** - Apple Pay and payment flow not working - Not receiving OTP for student addition - Repetitive student details entry - Confusing payment info entry with hidden CVC field - Outstanding fees not displayed - App lagging - Cannot process payments for multiple children simultaneously - Login error: 'couldn't login due to hystrix callback invoked' - App freezes during payment selection - Back button malfunction - Registration failure **Most requested features** - Allow multiple kids to be paid for at once - Improve payment security ## Most critical reviews (10 lowest-rated) ### 1/5 — Update has broken payments features *2026-01-19* Apple Pay and payment flow no longer works well. Please fix **Developer response:** Hello there, we regret the inconvenience caused. Please email us at rakassist@rakbank.ae with your concern(s), under the reference no.34, for us to assist you promptly. Thank you for bringing this to our attention. We sincerely value your input and are constantly striving to provide you with a better banking experience. ### 1/5 — No OTP *2025-03-13, version 2.7.1* When adding a student, I’m not receiving the OTP whether using a mobile number or email! ### 1/5 — Extremely repetitive *2024-12-09, version 2.6.1* Long winded sign up process just to pay for a school trip. Unnecessary app tbh. Have to repeat the details of the student multiple times rather than just pulling that information from the sign up. ### 1/5 — Frustrating *2024-11-27, version 2.6.0* When entering in payment info it asks for a nickname for the card at a point when you expect to write your CVC and the field is not visible so I have entered my code twice this way exposing myself to potential fraud. It is time consuming entering in the details that I do not know like student number and have to search it up and figure it out. It requires details to be repeated when confirming the student for the event. As a teacher I have had parents unable to make payments. ### 1/5 — Outstanding fees not showing *2023-12-15* Not able to do the payment **Developer response:** Hello There! We regret the inconvenience caused to you. Please send the details of your feedback to contactus@skiply.ae and our team will get in touch with you accordingly. ### 1/5 — Terrible app *2023-10-18* Your app is constantly lagging and no way to get in touch with someone for issues. Absolutely rubbish **Developer response:** Hello there, we regret the inconvenience caused and we thank you for bringing this to our attention. We value your input, and we're constantly working to provide you with a better banking experience. Please reach out to us via email at rakassist@rakbank.ae, with your concerns, and our team can assist you. ### 1/5 — Scammers *2020-09-17* I just downloaded the app because I discovered fraudulent credit card activity from them. Not doing a great job with payment security and that’s literally their job. Not great! **Developer response:** Dear Jonnie, Thank you for your feedback and taking time to write to us with regards to your concern. We are really sorry for the unpleasant experience. To assist you further on this, kindly send in your details to contactus@skiply.ae from your registered email id with us. We assure you a call back very soon. Thanks, Skiply Team ### 1/5 — App functions not working *2020-06-01* I was very excited to finally have a proper solution for my child’s school fees. Downloaded the app and setup my card. When selecting my child’s name and then pricing options the app freezes. What a waste of time. As usual a half complete job. The back button is not working also. **Developer response:** Dear Daddy Dool, Thank you for your feedback and taking time to write to us with regards to your concern. We are really sorry for the unpleasant experience. To assist you further on this, kindly send in your details to contactus@skiply.ae from your registered email id with us. We assure you a call back very soon. Thanks, Skiply Team ### 1/5 — Non si riesce neanche a registrarsi ... *2020-05-08* No va **Developer response:** Dear Itnaim, Thank you for your feedback and taking time to write to us with regards to your concern. We are really sorry for the unpleasant experience. To assist you further on this, kindly send in your details to contactus@skiply.ae from your registered email id with us. We assure you a call back very soon. Thanks, Skiply Team ### 4/5 — Update has broken payments features *2026-01-23* Apple Pay and payment flow no longer works well. Please fix **Developer response:** Hello There! We regret the inconvenience caused to you. Please send the details of your feedback to contactus@skiply.ae and our team will get in touch with you accordingly. ## Most praised reviews (7 highest-rated) ### 5/5 — Skiply *2023-06-13* Bad and very complicated app **Developer response:** Hello There! We regret the inconvenience caused to you. Please send the details of your feedback to contactus@skiply.ae and our team will get in touch with you accordingly. ### 5/5 — Could be better *2023-04-23, version 1.8.2* When using the app for ordering the kids a a Is at school, it’s frustrating that we can’t do multiple kids at once, and have to pay for each kid separately! ### 5/5 — Login impossible *2023-04-08* Hi I can’t connect to my account anymore. I get this message : couldn't login due to hystrix callback invoked. Could you fix it? Using iPhone 11 on iOS 16.3 **Developer response:** Hello Emma! We regret the inconvenience caused to you. Please send the details of your feedback to contactus@skiply.ae and our team will get in touch with you accordingly. ### 5/5 — OTP *2023-03-19* I don’t like that it does not ask me for OTP **Developer response:** Hello! We regret the inconvenience caused to you. Please send the details of your feedback to contactus@skiply.ae and our team will get in touch with you accordingly. ### 5/5 — Great app *2020-02-21, version 1.1* Very nice for paying school fees ### 5/5 — Good app for school payments *2019-10-17* Good app for paying all fees related to school present in skiply. Hope all other school gets registered soon **Developer response:** Hello, Thank you for taking time to give us a great review, we are always looking forward to provide you with the best service. Thanks, Skiply Team ### 5/5 — Nice app. Cool and easy *2019-09-23* Good app to take care of school fees and accessories payment. Simple and easy. **Developer response:** Dear Kumar, Thank you for taking time to give us a great review, we are always looking forward to provide you with the best service. Thanks, Skiply Team --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*