# Sky Smart Home — Your home, but smarter

> Smart home insurance with integrated devices and remote monitoring. (iPhone/iPad app by Sky UK Limited.)

- Source: https://appshunter.io/ios/app/sky-smart-home/id1643672580 (this page in markdown: same URL + `.md`)
- Developer: [Sky UK Limited](https://appshunter.io/developer/301250228)
- Category: Lifestyle, Utilities
- Price: Free
- Rating: 4.00/5 from 2 App Store ratings · 108 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 165 MB
- Languages: American English
- Released: 2023-05-02
- Data updated: 2026-08-27
- Monetization: ad-supported
- User reviews in markdown: https://appshunter.io/ios/app/sky-smart-home/id1643672580/reviews.md

## What is Sky Smart Home?

Welcome to Sky Smart Home, where you can feel close to home while you’re away. Watch all the action from your front door, live, and get everything you need in one simple package. Your privacy? Protected. Your clips? Secured. Your questions? Answered. And you’ll be set up before you know it, with step-by-step instructions in the Sky Smart Home app. 

  

What can I do in the Sky Smart Home app?

 Quick hello: Answer the door, even when you’re out. 

 See it live: See all the moments from your front door, in crystal-clear HD. 

 Saved for later: Your videos stay in the Cloud for 30 days.

 Worth sharing: Save clips and share them with anyone. 

 

Don’t have Sky Smart Home yet? Head to Sky.com to find out more.

## Key features

- Live HD camera feed
- Video doorbell alerts and communication
- Motion and contact sensor monitoring
- Leak detection alerts
- Automatic arming for home security
- Secure cloud video storage
- In-app customer support

## What do users think of Sky Smart Home?

Overall sentiment: negative

**Pros**

- 👍 Easy setup process for most users
- 💰 Good value for money/insurance bundling
- 📷 Decent video quality when working
- 🔋 Improved battery life compared to Ring (some users)
- 🌐 Works well on WiFi and remote 4G/5G connections
- 🏠 Comprehensive smart home package included
- 😊 Provides peace of mind and security feeling

**Cons**

- 🐛 Frequent disconnection issues from network
- 🔋 Poor doorbell battery life (2-5 days)
- ⏱️ Significant lag when viewing live feed
- 📱 App constantly logs users out
- 🔌 Weak WiFi signal range and connectivity
- ❌ Unreliable person/motion detection
- 🔧 Difficult and unstable firmware updates
- ⚠️ Frequent app crashes and error codes
- 🔊 Doorbell chime too quiet/notifications inadequate
- 📹 Slow to load camera views
- 🔄 Requires frequent device resets and reconnections
- ⚡ Drains phone battery rapidly when in use
- 🎯 High false alarm rate on sensors
- 🚫 Features removed in recent updates
- 💬 Poor customer support responsiveness

**Commonly reported bugs**

- Error 401 code preventing app access
- Login access denied without password entry option
- Firmware update failures rendering app unusable
- App won't open - constant error messages
- Camera stuck on pink screen during setup
- Indoor camera won't connect to WiFi
- Doorbell won't update firmware
- Auto-arm function not working after updates
- Video playback shows black screen despite stored footage
- Motion detection alerts but no recording
- App loses connection and locks up during updates
- Sensors disconnect and become unresponsive
- Chime won't pair with doorbell
- App takes excessive time to connect to cameras
- Settings screen appears with no add device option

**Most requested features**

- Landscape full-screen video viewing mode
- Separate notification types for doorbell vs motion detection
- Phone ring alert instead of beep for doorbell
- Customizable notification sounds
- Portable/wireless chime option
- SD card support for continuous recording
- Ability to set recording duration (not just 15 seconds)
- Two-way audio that works smoothly
- Adjustable camera quality and IR settings
- Dark mode for app
- Alexa integration
- Ability to purchase additional sensors
- Auto-arm that works reliably without opening app
- Better battery charge indicator for doorbell
- Adjustable water sensor sensitivity

## Recent user reviews (10 of 108)

All indexed reviews: https://appshunter.io/ios/app/sky-smart-home/id1643672580/reviews.md

### 1/5 — App not working

*2026-08-04*

Been on the phone to sky and on the online chat for over 15 hours over 3 day and the don’t care and the issue they said a manger would call me the next day had no call and agent would call me back the next day had no call keep say it will take 2 day to fix and not fixed there not trade on the door bells so why sell then if they can’t fix an issue brought the bell and can’t Evan set it up as app won’t work would leave 0 starts of if I could

**Developer response:** Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home

### 1/5 — Avoid

*2026-07-17, version 2.2.0*

Probably the worst tech equipment I’ve ever used. The doorbell (even after replacement) is unreliable and frequently disconnects. Huge delay from doorbell pressed to connecting to video link, most times the person has already left! Advise strongly not to purchase this.

### 1/5 — App doesn’t work

*2026-07-14*

This is the second door bell that I have had from sky, brought at my own expense. The first one the app worked but the door bell wouldn’t pair. The second one just displays a blank page, great app and door bell if you like throwing your money down the drain. To top it off, no one at sky seems to know how to fix the issue or even care that you have purchased something from them, after sales support on this is far from what I’d expect from sky. Having been a sky customer for nearly 20 years I’d expect better. If your looking to get a video door bell, other makes like Ring are far more reliable, with clean mobile interface that actually work. Also there dealers support is far better. Avoid at all costs - unless you want to throw money away and lose storage on your iPhone due to the app not working- if that’s the case give it a go!

**Developer response:** Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home

### 5/5 — No more RING DOORBELL

*2026-07-09, version 2.2.0*

Just changed from Ring to Sky doorbell So much easier to set up No messing around with screws
when battery
Goes Still have Ring on back garden which works great with Spotlights hoping Sky do the same in the future

### 1/5 — Don’t bother with it

*2026-07-06, version 2.2.0*

All arrived was looking forward to having this doorbell and it all went down him as soon as I downloaded the app followed on screen demands and added id password then it said processing and came back with oops there is a problem and that is where I stayed spend 7 hours on the phone and not a single person knows what they are doing pass around to every department told it will be sorted in 72 hours and still nothing on the phone now again with no luck just going to send it back home factory like everything else with sky

### 4/5 — Okay.

*2026-07-05, version 2.2.0*

For a doorbell it’s good but Need to have the option to change notification sound on iPhone.  Someone pressing the doorbell should ring on phone but it’s just standard notification sounds. Needs sorting

### 1/5 — App don’t work

*2026-07-02, version 2.2.0*

Brought the doorbell but the app I can’t login to said they were fixing it 2 days it would take but nothing

### 3/5 — Decent

*2026-06-24, version 2.1.0*

Happy with my doorbell and indoor camera. Only problem is the picture quality isn’t that great compared to my previous doorbell.

### 1/5 — Probably THE worst piece of tech I’ve ever bought

*2026-06-16*

The set up process was painful , one stage even states “this step is a little tricky” . You shouldn’t be selling a product that, by your own admission, is a “little tricky” to implement. Eventually both devices appear to be working on each of our phones although one camera can only be access at home via the WiFi and not out and about on mobile data which kinda defeats the object. Online support is poor

**Developer response:** Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home

### 1/5 — Not great 😭

*2026-06-12, version 2.1.0*

It constantly has a low signal wont connect when someone is at the door and is very slow so no good really I expect more from a big company like sky

## Frequently asked questions about Sky Smart Home

### What does Sky Protect do?

Sky Protect provides a smart home insurance solution that integrates with various smart devices. It allows you to monitor your home remotely through live camera feeds, receive alerts from sensors for potential issues like leaks or motion, and manage your insurance policy all within one app.

### What are the key features of Sky Protect?

Key features include live HD feeds from indoor cameras, remote control of video doorbells to see and speak with visitors, motion and contact sensors for early problem detection, leak sensors, an auto-arm feature for security when you leave home, and secure cloud storage for video clips.

### How much does Sky Protect cost?

The provided information indicates that the app is ad-supported. Specific details about the cost of the insurance policy or any associated device purchases are not detailed in the description, but the app itself is free to download and use with ads.

### Is Sky Protect compatible with my devices?

The app is designed for iPhone. The description mentions easy setup for 'tech boxes' and step-by-step instructions within the app, suggesting it's designed to work with specific smart home devices that are part of the Sky Protect ecosystem.

### What are common use cases for Sky Protect?

Common use cases include monitoring your home while you are away, receiving immediate alerts for potential issues like water leaks or unexpected motion, screening visitors at your door remotely, and ensuring your home is protected with automated security features when you leave.

## Version history (last 5 releases)

### 2.4.0 — 2026-08-20

We've made some important reliability improvements across Sky Smart Home, including enhancements to live camera streaming and device updates. As always, we've also fixed bugs and improved performance to help keep everything running smoothly.

### 2.3.0 — 2026-08-03

We’ve made some small improvements behind the scenes, including performance enhancements and bug fixes, to keep the Sky Smart Home app running smoothly.

### 2.2.0 — 2026-06-30

We’ve made some small improvements behind the scenes, including performance enhancements and bug fixes, to keep the Sky Smart Home app running smoothly.

### 2.1.0 — 2026-06-03

We’ve made some small improvements behind the scenes, including performance enhancements and bug fixes, to keep the Sky Smart Home app running smoothly.

### 2.0.1 — 2026-04-28

We’ve made some small improvements behind the scenes, including performance enhancements and bug fixes, to keep the Sky Smart Home app running smoothly.

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## Related topics

[smart home video doorbell](https://appshunter.io/ios/topics/smart-home-video-doorbell)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*