# Sky Smart Home — user reviews > 108 indexed App Store user reviews of Sky Smart Home by Sky UK Limited, rated 4.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/sky-smart-home/id1643672580/reviews - App overview in markdown: https://appshunter.io/ios/app/sky-smart-home/id1643672580.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 0 ## What do users think of Sky Smart Home? Overall sentiment: negative **Pros** - 👍 Easy setup process for most users - 💰 Good value for money/insurance bundling - 📷 Decent video quality when working - 🔋 Improved battery life compared to Ring (some users) - 🌐 Works well on WiFi and remote 4G/5G connections - 🏠 Comprehensive smart home package included - 😊 Provides peace of mind and security feeling **Cons** - 🐛 Frequent disconnection issues from network - 🔋 Poor doorbell battery life (2-5 days) - ⏱️ Significant lag when viewing live feed - 📱 App constantly logs users out - 🔌 Weak WiFi signal range and connectivity - ❌ Unreliable person/motion detection - 🔧 Difficult and unstable firmware updates - ⚠️ Frequent app crashes and error codes - 🔊 Doorbell chime too quiet/notifications inadequate - 📹 Slow to load camera views - 🔄 Requires frequent device resets and reconnections - ⚡ Drains phone battery rapidly when in use - 🎯 High false alarm rate on sensors - 🚫 Features removed in recent updates - 💬 Poor customer support responsiveness **Commonly reported bugs** - Error 401 code preventing app access - Login access denied without password entry option - Firmware update failures rendering app unusable - App won't open - constant error messages - Camera stuck on pink screen during setup - Indoor camera won't connect to WiFi - Doorbell won't update firmware - Auto-arm function not working after updates - Video playback shows black screen despite stored footage - Motion detection alerts but no recording - App loses connection and locks up during updates - Sensors disconnect and become unresponsive - Chime won't pair with doorbell - App takes excessive time to connect to cameras - Settings screen appears with no add device option **Most requested features** - Landscape full-screen video viewing mode - Separate notification types for doorbell vs motion detection - Phone ring alert instead of beep for doorbell - Customizable notification sounds - Portable/wireless chime option - SD card support for continuous recording - Ability to set recording duration (not just 15 seconds) - Two-way audio that works smoothly - Adjustable camera quality and IR settings - Dark mode for app - Alexa integration - Ability to purchase additional sensors - Auto-arm that works reliably without opening app - Better battery charge indicator for doorbell - Adjustable water sensor sensitivity ## Newest reviews (19 of 108) ### 4/5 — Okay. *2026-07-05, version 2.2.0* For a doorbell it’s good but Need to have the option to change notification sound on iPhone. Someone pressing the doorbell should ring on phone but it’s just standard notification sounds. Needs sorting ### 3/5 — Decent *2026-06-24, version 2.1.0* Happy with my doorbell and indoor camera. Only problem is the picture quality isn’t that great compared to my previous doorbell. ### 3/5 — Hard to set up *2026-06-08* The chime has to be by the router. This means the chime has to be in the same room. This is not convenient. I’m not happy either my purchase I’ve finally managed to install. I’ve had to buy a really long Ethernet cable so I can have the chime in a room where I can hear it. Still can’t get it to record though. I’ll ask my daughter. I’m getting old lol **Developer response:** Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home ### 3/5 — Please improve *2026-05-30* I’m now on my second doorbell and chime unit! The 1st would not hold a connection with the chime. The 2nd unit works fine but has shown there are issues with the app itself. The bell is very laggy and most delivery drivers are long gone by the time a connection is made. This is now made worse by the app logging me out every few hours. To make matters worse staff have little to no knowledge of the product and their default is to just send out a replacement device. They have never asked for the old equipment to be returned which speaks volumes!! **Developer response:** Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home ### 3/5 — Almost good *2026-05-25, version 2.0.1* Battery lasts around 5 days despite everything turned off. Unable to set Activity Zone, sure to error message appearing every time trying to save. Looking for an alternative video doorbell, which is unfortunate. ### 1/5 — Logging in *2026-05-15, version 2.0.1* Been unable to log in to the app , keeps telling me something went wrong and the doorbell won’t work without it so I’m going to have to cancel it ### 1/5 — Worst Smart home ever *2026-05-05* Have spent nearly 10 hours and multiple emails and phone calls to resolve the issue of not. Live recording or setting activity zones have used this product in the past for 2 years prior to them changing it all too a different plan it has gone down hill and no one can seem to sort it out I will be returning it and wanting a refund for the new products which I had to pay for even though I already had them as they said the old ones wouldn’t work it is a scam of a system and Sky should be ashamed of putting out a product that was fine and now completely useless. ### 3/5 — Front door camera *2026-05-01, version 2.0.1* Anyone can just pull this off if they wanted to ### 1/5 — Activity zone door bell *2026-04-23, version 2.0.0* Installed and found that the activity zone setting cannot be set as problem with app which was to be fixed within 24 hrs . No update to app and still can’t select and set activity zone for door bell camera . Will consider returning as overall seems a very entry level and inconsistent bit of tech attached to an app which can’t fully support to give full functionality ### 2/5 — Unreliable System *2026-04-17, version 2.0.0* Been using the smart home for nearly two years. The equipment quality is poor and intermittent the premium of £20 a month is not worth it. In hindsight I wish I bought a ring doorbell. From family/ friends experiences the equipment quality and reliability is far superior. Would have awarded 1 star but the sky customer service is attentive. ### 3/5 — live *2026-04-09, version 1.42.1* Not sure you can watch live footage ### 1/5 — CAnt add a device *2026-03-22, version 1.42.1* All I get is the settings screen. There is no “+” icon anywhere. I can’t add any device. Completely useless ### 1/5 — No longer able to view live video full screen landscape *2026-02-28, version 1.42.1* The last version of this was able to display video in landscape full screen. Now you have to scan around in portrait with no option to display full screen. It’s rubbish! ### 4/5 — Patchy *2026-01-22* I have given this app and Sky’s equipment two months. At the moment I’m only using the doorbell and indoor camera. When they work they are good but, they frequently disconnect from the network and become completely unresponsive. They seem very sensitive to power cuts or router resets. I have yet to successfully complete an update without having to uninstall the kit and reconnect everything. The App is functional and works well on wifi and remotely over 4/5G. Unfortunately it does lose connection and can lock up during and after an update. The only solution I have found is to uninstall and then reinstall the app, then set up the equipment again. I’m not sure how much longer I’m going to put up with this. ** A year on ** Things have stabilised now. I don’t know if updates improved things or I just got used to managing things better. Anyway I’m happy to upgrade to 4* **Developer response:** Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach out via live chat or contact@skyprotect.sky . – Jamien, Sky Protect ### 1/5 — Hard work *2025-11-18, version 1.41* Video doorbell signal poor and needs charging every few days ### 1/5 — Waste of money and resources *2025-09-13, version 1.38.1* Absolutely disgraceful smart home tech features has been removed from within the app so now I don’t have access to my camera and sensors anymore absolutely disgraceful and appalling service provider this will leave some people valuable to breakins and cannot access their cameras to gain access to the video footage ### 3/5 — Broke again *2025-07-25, version 1.38.0* Previous version fixed a lot of bugs but this recent version has brought them back. Doorbell very hit and miss again as to when it detects and alerts to person detection. The odd time it does alert but no recording. Not worth the hassle as it’s now practically useless again. ### 2/5 — Notifications need improving *2025-07-24* Aside from the app taking too long to connect to the camera when somebody rings the bell, there are a number of equally annoying features with this app, the biggest one being the notifications. Why can there not be a separate type of notification for somebody pressing the doorbell and somebody walking past the door? This app would be exponentially better if your phone actually rang when someone is there instead of a little beep. It’s not fit for purpose unless you have your phone in your line of sight **Developer response:** Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach out via live chat or contact@skyprotect.sky . – Jamien, Sky Protect ### 1/5 — Poor tech and app *2025-07-01* Considering the cost for this is more than £50 per month, it’s shocking. The app hardly ever works - I’ve had to call up 3x to get it working. The tech also disappointing. I’ve had the indoor cam changed and the app just constantly says firmware needs updating, but even when you click update, it doesn’t! Multiple conversations with tech support, then they update it, a few days later it’s down again!! For the cost of the subscription Sky really need to sort it out! It’s bad!! The doorbell battery is also shocking. Would not recommend and I’m cancelling to stick with my Ring cameras and pay home insurance at a much more reasonable price! **Developer response:** Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach out via live chat or contact@skyprotect.sky . – Jamien, Sky Protect ## Most critical reviews (10 lowest-rated) ### 1/5 — App not working *2026-08-04* Been on the phone to sky and on the online chat for over 15 hours over 3 day and the don’t care and the issue they said a manger would call me the next day had no call and agent would call me back the next day had no call keep say it will take 2 day to fix and not fixed there not trade on the door bells so why sell then if they can’t fix an issue brought the bell and can’t Evan set it up as app won’t work would leave 0 starts of if I could **Developer response:** Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home ### 1/5 — Avoid *2026-07-17, version 2.2.0* Probably the worst tech equipment I’ve ever used. The doorbell (even after replacement) is unreliable and frequently disconnects. Huge delay from doorbell pressed to connecting to video link, most times the person has already left! Advise strongly not to purchase this. ### 1/5 — App doesn’t work *2026-07-14* This is the second door bell that I have had from sky, brought at my own expense. The first one the app worked but the door bell wouldn’t pair. The second one just displays a blank page, great app and door bell if you like throwing your money down the drain. To top it off, no one at sky seems to know how to fix the issue or even care that you have purchased something from them, after sales support on this is far from what I’d expect from sky. Having been a sky customer for nearly 20 years I’d expect better. If your looking to get a video door bell, other makes like Ring are far more reliable, with clean mobile interface that actually work. Also there dealers support is far better. Avoid at all costs - unless you want to throw money away and lose storage on your iPhone due to the app not working- if that’s the case give it a go! **Developer response:** Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home ### 1/5 — Don’t bother with it *2026-07-06, version 2.2.0* All arrived was looking forward to having this doorbell and it all went down him as soon as I downloaded the app followed on screen demands and added id password then it said processing and came back with oops there is a problem and that is where I stayed spend 7 hours on the phone and not a single person knows what they are doing pass around to every department told it will be sorted in 72 hours and still nothing on the phone now again with no luck just going to send it back home factory like everything else with sky ### 1/5 — App don’t work *2026-07-02, version 2.2.0* Brought the doorbell but the app I can’t login to said they were fixing it 2 days it would take but nothing ### 1/5 — Probably THE worst piece of tech I’ve ever bought *2026-06-16* The set up process was painful , one stage even states “this step is a little tricky” . You shouldn’t be selling a product that, by your own admission, is a “little tricky” to implement. Eventually both devices appear to be working on each of our phones although one camera can only be access at home via the WiFi and not out and about on mobile data which kinda defeats the object. Online support is poor **Developer response:** Hi, sorry your experience wasn’t as it should be. Your feedback matters and helps us do better. Please reach us via the help & support in app or via Sky.com. Sky Smart Home ### 1/5 — Not great 😭 *2026-06-12, version 2.1.0* It constantly has a low signal wont connect when someone is at the door and is very slow so no good really I expect more from a big company like sky ### 1/5 — Waste of money *2026-06-04, version 2.1.0* Terrible, doesn’t connect, always needs updating and charging, delay to see who is your door is so long it take on average 8 mins to show who is there. This is our third replacement and all have been rubbish ### 1/5 — App not working *2026-05-17, version 2.0.1* I’ve had this now for almost 3 weeks and despite various phone calls to Sky and virtual chats they still can’t fix the issue, I’ve uninstalled and reinstalled the app, started the process from the beginning, if this is not resolved by the end of the week it will be going back and will be asking for a refund !!! ### 1/5 — don’t bother *2026-05-16, version 2.0.1* have recently installed worse purchase fails to keep connected had sky engineer visit got it to work , hour later stopped working again ## Most praised reviews (10 highest-rated) ### 5/5 — No more RING DOORBELL *2026-07-09, version 2.2.0* Just changed from Ring to Sky doorbell So much easier to set up No messing around with screws when battery Goes Still have Ring on back garden which works great with Spotlights hoping Sky do the same in the future ### 5/5 — James d *2024-12-03, version 1.30.0* Excellent value for the price & incredibly easy to set up ### 5/5 — Better than the RING doorbell *2024-12-03, version 1.30.0* Loving the fact that the doorbell lasts over a week or two before I need to recharge it, my previous one I had to do it every few days. ### 5/5 — Leak sensors *2024-11-05, version 1.29.0* These go off if it’s raining no matter where I put-them they we’re sending alerts apart from that all ok ### 5/5 — Awesome *2024-09-15, version 1.27.0* Fantastic tech really easy to set up and the quality is amazing makes you feel that little bit safer home and away. ### 5/5 — It works like a dream *2024-07-09* I must admit that I a little sceptical when I read all the reviews especially regarding the doorbell battery life. I’m 73 and my 14 year old grandson had this set up in no time and all he left me to do was finish charging the video doorbell and mount it on the wall outside the front door. I don’t have any problems at all with the doorbell battery but I did leave it on charge for 36 hours before it was used. It was a win win for me as the Sky quote for my insurance was £100 less than I could find elsewhere and it came with all this security package. **Developer response:** Hi, thanks for your kind feedback! We're thrilled you had a great experience. It means a lot to the team and will be shared with everyone involved. – Jamien, Sky Protect ### 5/5 — First Day *2024-07-06* Arrived yesterday and to be honest I was very daunted opening the box! I am 74!!I asked my grandson to come and assist. Took about 3 hours to install everything but well worth the effort. I definitely feel safer even though we already have a burglar alarm and cameras back and front. **Developer response:** Hi, thanks for your kind feedback! We're thrilled you had a great experience. It means a lot to the team and will be shared with everyone involved. – Jamien, Sky Protect ### 5/5 — Great just one thing *2024-06-01, version 1.23.0* Love it. Easy to use and does the job fine. Just wish it had dark mode that’s all! Thank you ### 5/5 — My experience *2024-04-08* An excellent product a little difficult to set up but once it’s done it’s works very well a great product ### 5/5 — Sky camera *2024-02-22* I’ve read it over a year, only just set it up not as easy as it says it is but got there in the end. It does what it says it does picture. Quality is quite good. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*